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Dear —
^:.: COMPLAINT REFERENCE NIMEER: COM 133D-341902
Thanks for the chance to talk about your Optus mobile service with account number
I refer to your recent communication with Optus, wherein you advised that you had been the
• victim o rau u en acbvity4ou have aduisedthat you contacted Optus approx. 2-3
payment arrangement and spoke with a staff member you feel was
not actually an Optus representative and this time you state the followingIssues:
- received blocked and altered text messages and there is evidence of phone calls that the
consumer states she never made.
- noticed excess usage on her mobile, and saw her bills jump dramatically after this time.
you nave another mobne-043/ 199 sat (Optus) and that some photos from August were
accidentally deleted.
- lease note the mobile number you have provided of
M m t is not an Optus number
• and FnotisTecroiiOptttssystems4 •
To enable Optus to investigate this matter, it would be appreciated if you would provide a
Statutory Declaration which sets out the details of your dispute. To assist you, we have
enclosed a Statutory Declaration for you to complete and return.
It is important that the Statutory Declaration contains as much detail as possible, Including:
-Your personal details; Name, DOB, residential address, occupation, employer and your
daytime contact phone number/s
-Full explanation of what (including account reference / number) you are disputing and the
reason you are disputing ownership of this account
-Confirmation as to whether you currently or previously have held an Optus service - and the
relevant service or account details.
-Confirmation as to whether or not any other person is / was authorised to act on your
behalf
-Any other relevant information that may assist Optus to investigate and resolve this
dispute.
EFTA00265583
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OPTUS
*9 N€ 1,m)P1561S 06ED ro R c o N-rpc-r-
PRE: - PO)) SEKV GC
45 26 November
_._ 2015
Hi
SIPAple pleasures.
Replacement SIM Card :
••,A ,;\- Mobile Phone Number:
Happy days — your new SIM Card has arrived. But before you can start calling, texting
and
Surfli—
tg;If needs tole activated. Dor7tWarry,We've kept things simple — first just ask yourself
Gilaquestion:-`_
"Can I send and receive texts right now?"
"Yes I can."
Great, you'll be done in no time. The easiest way to activate is by heading to
optus.com.aulreplacesim. Otherwise SMS 'MENU' to 9999 and follow our lead.
"No I can't."
No worries, we'll gel you there. Just follow these steps:
Step 1: Log into My Account at optus.com.aufiogin
Step 2: Select the phone number that needs the SIM activated. If you've got more than one
account with us, make sure you choose the right one!
Step 3: Click the 'Settings' tab, and then hit 'Replace SIM'. Once you've done that, we'll show
you the rest of the way on screen.
Your other option is to call 133 YES (133 937) from a different phone. Choose 'Mobile', then
'Replace your SIM Card', and then just follow the prompts.
Activation accomplished?
Then out with the old, in with the new. Back up anything you need from your old SIM, take It out
of your phone and chop it up with a pair of scissors — you don't want it being used by anyone
else. Then just pop in the replacement
When you turn your phone on it ask for a 'special' or 'PIN' code. It's 0000 — not exactly a hard
code to crack, so check your phone manual and change It as soon as you can.
And you're donel But if something's not working, visit www.optus.com.au/support and we'll help
you out.
Thanks,
4( Optus - Chazse Mobil& antintir - 22.19T2015 - Kathy -1st voice corm
Your Optus Team - Alfred - second voice contact
voice contact - Ref : - $55.00 no charge, once off -
f-.. &Le:, cfatrithsci, virsefe-x ItszTY7r.azin-at
optussornau
share' O4Ids Pty Ltd 1Lyonpatft Road. Macquade PO Dm 888, North Ryde. Telepho
ABN 90 062 833 208 Pat.NSW 2113 Australia NSW 1670 Australia Facsimile
EFTA00265584
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E-Fr
OPTUS
-1-CLECotAmOkaCevrion) SYSTEMS 0201 S Poizt
To assist you to avoid either of these eventualities, we have included a checklist outlining
our requirements. Please ensure that each item on this list has been obtained and is
attached to or documented within your Statutory Declaration, and then mail it to the
following address within 14 days:
Singtel Optus
External Fraud Risk Management
Group Credit Risk
Attention - Fraud Risk Officer
PO Box.. 53
Collins St West
MELBOURNE VIC 8007
You may also scan and email your documents te&entitv.Theftelootus.com.au
Please include your full name and any account or reference numbers in the Subject line of
your email.
Please note: Attachments cannot exceed 6MB.
You will be notified via mail or contacted by phone upon conclusion of the investigation.
Please be aware that in some instances, this may take up to 4 - 6 weeks.
In the interest of transparency I have forwarded a copy of this letter to the
Telecommunications Industry Ombudsman.
Thanks again
Rebecca Gray
Customer Relations Executive
Cus
Ph:
Email:
Our Reference COM: 1339-3419932
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• SIM SERIAL NUMBER UPDATE. OLD NUMBER:
vument':. NEW NUMBER: ..
ice SIM Serial Number/ESN
late
IMSI NUMBER
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2510 21 DUE TO UN'.','ELCOME CALLS
Details •
Create Deli. 25/03/.:..1 Tune :11:55113 User ID :
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• POLI C-C. I Oakel)ENt!All:. FRel.:004-ear ACT1 ITY
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1 reported the Fraudulent malicious Activity of the newly created business account to
Joshua
Adams, Business Consultant, Telstra Store, Kadina who proceeded to file a report to
the Fraud
Department and requested an investigation into the activity - Refer to Telstra. Report dated
I/10/2020
I received no reply or response from this report.
The Fraudulent and malicious Activity continued and escalated.
On the 25/03/2021 I reported the activity again to Joshua Adams, Business Consultant Telstra
Store, Kadina and reported that I had not received any contact from the Fraud Department
concerning the report that he had submitted. J requested a change of mobile phone number with
the account still having Restricted Access applied. Joshua Adams proceeded to change the mobile
phone number and did a check to ensure that the new number that I had been given was a newly
created number that had not been circulated before my use, to ensure that the same activity would
not occur and if it did would be seen as suspicious activity continued.
On the 25/02/2021 I reported the Fraudulent Malicious activity to Isobelle Oppeloar, Manager,
Telstra Store, Kadina who proceeded to file a report to a higher authority, requesting an
investigation with the higher authority ofthe Fraud Division or CEO of Telstra, due to ongoing
issues over a 10 year period of continuous Fraudulent Activity. - Refer to ceder addressed to
Isobelle Oppelosr, iVicaystr - Refer to dommeat IS rapct and f2e.se ID numb.?
I received contact:cent Tels'xah;glreaafactro,12 s—, r,lisria to call Era I-mit:LI for the secorma
contact, to ring me back Fs h net!n the voice recorded masage let on u,-,a raoblle phone to
discuss the issue.
On the 13th Apri12021 I sent a letter addressed to the CEO of Telstra Head Office, Mr Andrew
Penn, Melbourne, Victoria Rout the Norwood Post Office branch, Adelaide informing the CEO of
the continuous Fraudulent Malicious Activity that had been occurring in my personal and newly
created business account with Restricted Access, and requested a thorough investigation into the
activity and provided the documented evidence of the activity that had been occurring in all
servers and over a long period of time, and following re-location and change of details
Refer to lath. cdtheszed to CEO - 142 Andrew rein - ?eine Head Office, MePoourne
Speciiic Tthgeting ocan -12-iler; Iceatira e ra-lomiioz„ sectrars end perseml
dam: includ2-ng airmrge rsT2hone - ?att.:M.6 Bind Flti•
- RCM Cite-- GOQ POCK 6-7
Ron - ream Dead Office -4th May 2021 - Ph:
. I received phone contact from Ron, Telstra Head Office following the submitted letter to Mr
Andrew Penn, CEO of Telstra Head Office - Recorded Phone call.
I was informed that the reports that had been submitted over a 10 year period in
Telecommunication Systems concerning continuous ongoing Fraudulent Activity in my accounts, *
following Restricted Acmss applied, change o hone numbe
business. change of servers and relocation dentified
Remotely Accessing servers, accounts and computer bar
that had been occurring, which included blocked contact, altered and blocked messages, blocked
access to Internet services, websites and contacts, impersonating of companies, unusual messages
children, as
and phone calls from unknown people, blocked contact and altered messages to my Police
Sexual Targeting,
informed by my chi frirerLand resulted in isolation in 20I4 - 2016 Extreme
Targeting and demntiorPbThis information confirmed the details obtained in 2016 Orlrim
unexplained and
ElectcleitV account that incurred an Excessive Rise in billing that rewarmed
causing the Fraudulent Araivirsr.
resulted in the barcode being scanned as aPolice Source
Townsville CC Parishsr Fines (OueenslS Police 4aurce),
Tlte smuts of the Cetuata Sithritt to-it-bean asCrovera—ment and Polka
TrAitts..g of c.'''s.7.71"-:0 :tr. E. 2:1 rie.C.i the 2317 birrd-'—, tt
t-- . •-•9 Temers .as Citsi4a
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anything got this
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through messaging
f what my end received fr i my phone nd
4,Whatsapp in the top left hand corner o no ave t i e w tsapp
loc ed and altered messages due
did not send this message and in line wi
relationships and isolation
to corruption causing the break down of
-Ta-sTRA S KS MESSAGES t N USE - NOT W H pfTS A(v C"P
EFTA00265589
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EFTA00265590
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aer<Nis-ree emrs. ent.)(-- ceRAThNe.R - cCNNEicreo it;
HIGH Rec.. Fert -feeste3ronOcii -V,9CCA • Ott 9 te(cioit BUS Pt ANI
a Supplied my phone number to Patricia and Maria who started threatening phone text
msgs when he was away from the home working at the mines - death threats against me
and my family and infidelity of Shaun Steele with one of them
O Stalking of residence - Balmoral Road, Port Pirie
a Ceased relationship when I found out he was connected and involved in the Red Devils
Motorcycle Clubhouse, Port Pirie - Affiliated with The Hells Angels, Adelaide
• Complete emotional destruction - suicidal tendencies at the end of the relationship
• He did not want to cease contact / constant phone harassment - I ceased contact and
changed my phone number and place of residence without his knowledge - went into
hiding
Missing Drivers licence from my purse believed to be lost not stolen over course of
Defacto relationship - Obtained Replacement
Missing drivers licence believed to be lost not stolen found under the bed mattress in
the bedroom of Senate Road Extension (defacto residence of relationship) when
relationship ceased and I relocated from Senate Road Extension, Port Pirie to
Balmoral Road, Port Pirie as a single woman and single mother - Involvement in
Identity Theft reported by Officer Leong and referred to Federal Agencies for
investigation 21st May 2021 - Refer to Stage 4 Multiple Intellectual Property Theft -
Reporting Illegal Activity / Involvement
Shaun Steele, Queensland / Adelaide SA - Employed in Mining industry / Relevant to
connection - George Georgio / 2014 / Sexual Targeting - Peter Bannister, Red Devils
Motorcycle Club, Port Pirie
Michael 2thorstelsisr.cg,:, Government Position / Regional Development Board, Business SA
- Business Advisor - Medical Business Plan / M.S.I.C, Communication Tool - 2007 - 2012
Uncle of Peter Bannister / Red Devils Motorcycle Club, Port Pirie - Uncle of Paul Gardner,
Queensland, Port Germain SA
Connected to Red Devils Motorcycle Club / Port Pirie Police Department / family relations
Peter Bannister, Port Pink - Half brother to Paul Gardner, Queensland, Port Germain SA
2014 - 2015 / Sexual Targeting I Threats of Prostitution by the Government
Paul Gardner, Queensland, Port Germain SA - Mothers maiden name jai
e:,. 1_ . , • - Married to Roger Gardner, Real Estate, Queensland
Son in law to Diticer Scott I. Czystel Brook Pollee Departine:i: connected to Port
Pirie Police Department / Refer to Stage 3
/ Refer to Stage 3 Police Targeting - Father to Sharon Bowman - mother off
/ Port
Paul Gardner's child Kane - prosecuted for prostitution / drug use, Heroin/ stealing
Augusta, South Australia prison while in a relationship with Paul Gardner and residing at
Port Germain, South Australia
e gangs - Cha-Ching
Paul Gardner affiliated with numerous criminal figures / motorcycl
meeting of this business in
Loans, Queensland - supplied his business card upon our first
2014
of the Red Devils
Red Devils Motorcycle Club, Port Pink - Peter Bannister, President
Angels, Adelaide SA
Motorcycle Club, Port Pirie / affiliated with The Hells
Singles, hand written in the
Magic FM, Port Pirie - Intellectual Property Theft / Mingles for
with a third party 2013 - 2016-
privacy of my home, not installed upon a computer or shared
EFTA00265591
AboesS B-r mric OF MISS irJc4 LicENCE DEFACTec
Raf trriCNIsHIP kr.)I'M stint>) sTEELE:
unStir M allhatty of IMO 03101.1110 Of Slut, Puftla
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CONDITIONS
1/USTALWaYS CARRY LICENCE
ZERO 81000 ALCOHOLORUO5
ONLY ONE OEMERRPOINT
Vs, 41 WI 4443-.44:4144 idcnilr,23r.4 424. 4:41 $4-cr.:420
:4,4 Inc., int nart3,4 c...P.:4;47. 914 4 fl ? to MA CI Ir4
• c.o.a. 20.10.2008
514 Senate Road
Port Pirie SA 554
EFTA00265592
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ETING OF
CONFMMAIION - FEDERAL INVESTIGA AN INDIVIDUAL INVOLVING ORGANISED CRIME
TION
Mote, LAUNDERING- k3E-1-1 TtfEEi- - -rets:c
SERVICES SA- OFFICER LEON
G - IDENTITY TsEFTOFVICTIM
2Ist May 2021 -Phone conta
ct- Confirmation of Identity Theft and Illegal Activ
of au Individual oyes 27 year ity of Specific Targeting
Ph:l period - Government and Police Targeting
Rmoited ActivitV *Waiving Identi
ty Th eft of the victim_
- Identity Theft involv .
ing Tax file Ntmtb&s, Bank- C •-• Person al
• Up to I million dollars of illegal monie in Identi ficatio n
s numerous balk accounts in numerous locations,
Queensland including
• Drug Trafficking
• /*rimy Laundering
▪ Mchey transfers to corporation and banks
Telco sure of name give_n involving money
confifmation needed) transfers,
o Tax file number being misused in Austr
alia
• Identity Theft -Numerous Rmlr , accounts opened undm the name ofthe victim of
Identity Theft Tir
I was contacted on tile 2Ist /II 2021 Office
by r Leong, statfmg that sJae was from Services SA
phone number fluting this phone °opium I was informed tharthe phone call on the
Recorded and was being
onnation given was not to be shared whited:ad party during Th
Officer Leong (woman) informed me ofthe issue of suspe ereco rded phone call.
cted Identity Theft (my Identity) which involved
numerous bank accounts being opened in my Identity and
being used for Illegal purposes of Drug
Trafficking, Money Laundering, Money Transfers to a corporation, Fraud
in luminous locations, from recalled memory being Queen ulent Activity and were operating
sland, ANZ, NAB, as some of the numerous
accounts, and involifed over I million dollars illega rolati
lly ngthrough the bank amounts_
I was inflamed that my Tax Me number was being
Illegally misused in Australia and that my bank accounts
and tax fie number would be suspended_
I was asked to provide the details of my banking institu
tions and The balances ofthe bank accounts in my
name_ I informed Officer Leong that1 held 3 bank accou
nts with the Commonwealth Bank, 2 personal
accounts and 1 business accounts, balances being $530.00,
Goal Saver account, $10.00 - $15.00 in the
business account and $15.00 - $20_00 in the personal accou
nt I informed Officer Leong that the accounts
were set up by the Commonwealth Bank Manager, Pan/
Flayed, Kariba and could be continued by Paul
Piave], Manager.
Following providingray bank account details I infomaed Officer Leong
that this was a case of Identity
Theft. Officer Leong agreed with me on the case of Identity Theft and informed
referred to FederstAgemies - Federal Police.- Legal Investigation. me that the case would be
Officer Leong then informed me the my bank accounts and Tax file number would
not be subjected to a
suspension and the case would be referred to the Federal agencies for athorough invest
igation and 1 was
: not instigated in the illegal activity that had occurred because of the Identity Theft - Legal Invest
igation.
was informed by Officer Leong thatthe details would be sent to me via email services.
-;.1 have not received an email from Officer Leong concerning this matter and contact
Currently my email service registered under a business registration with GoDaddy is under investigation for
email hacking and .Tnlicions Activity Mathes been reported by myself ant occunirkg la 2020 -2021.
As confirmed by Testa Head office, concerning continuous Fiandulent AclivAly ocoming in all accounts
over a 10 year period, the source of the continuous Fraudulent Activity in every account, server has been a
result of Remote Access to servers, accounts and Computer Hardware resulting in blocked access, blocked
contact altered details and Fraudulent Activity and has been conducted by Government and Police Sources
Government and Police Targglina, over a 27 veer -period rmoitinakTh2ech9c Target/warm Individual by
nolo. - eg l Government and Police StnNeillance surveillance from location
to location. and/Wowing relocation
Reit to all Files
EFTA00265593
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LODGED BOND WILL NOT RE CLAIMED
29/04/2014 11:10:12 ERIGOO
REGISITalio A9 APPLICANT ON PEAS APPLICATION
(REF. 794466)
29/04/2014 10:58:12 Ø00o
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PAY 20.00 FOR 16 FN START 12/05/14 CLEO= DEBT NO=
29/04/2014 10556:49 ERIGOO
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CLIENT N4S COMPLETED WIMPY HORM TO HAVE $20PP URDU= TO PAY OFF
DEBT. BRGIENING 12/05/2014
28/04/2014 20:00:42 OPSP
RMLARRANG~T
ACCOUNT STATUS BAS BEEN MIMED TO a4I,A REQUIRED.
28/04/2014 20:00:42 OPEP
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28/04/2014 20:00:42 OPSP.
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EFTA00265595
CommonwealthBank
Commonwealth Bank of Australia
ABN 48 123 123 124 AFSL 234945
ITA-R_CETED V i C ri .
C-C--KtreEt INK MissiNC I PC_Or-46- EijtflENC - CENT-Re- C. INK
Statement 4 (Page 3 of 6)
TELCO rioh)Ey teckot4beiliN
Account number
Balance
BALANCE BROUGHT FORWARD
03 Feb CHEAP AS CHIPS 11.50 $5.65 CR
Fe GOV FAMILIES,...)
-r.8 - 10,2 2.0 $109.81 CR
*404 Feb Direct Cre FAMIUES
F1 - 21Q • 4y - 273.60 $383.41 CR
04 Fe. M CBA ATM PORT PIRIE SA 5509 300.00 $83.41 CR
04 Feb CIGARETTES TOBACCO 0001 PORT PIRIE 44.65 $38.76 CR
04 Feb SPORTSMAN TAVERN 0001 PORT PIRE 18.00 $20.76 CR
05 Feb CHEW AS CHIPS PORT PIRIE 10.00 . $10.78 CR
10 Feb Cash Dep Branch Keane 20.00 $30.76 CR
10 Feb Non CM ATM Enquiry Foe 2.00 $28.76 CR
10 Feb CIGARETTES TOBACCO 0001 PORT PIRIE 22.10 $6.66CR
,1( 11 Feb Direct Credit 1179513 r supped
.* 197.32 $203.98 CR
12 Feb KINGSTON ROAD MINI-M RISDON PARK SA 3.00 $200.98 CR
12 Feb BP PORT PIRIE 5434 PORT PIRIE AU 5.01 $195.97 CR
13 Feb Non CBA ATM Enquiry Fee 2.00 $193.97 CR
13 Feb WdI ATM CM ATM PORT PIRIE CAC SA 5509 100.00 $93.97 CR
13 Feb COLES PORT PIRIE SA AU 57.67 $38.30 CR
13 Feb BLOCKBUSTER VIDEO 0001 PORT PIRIE 11.95 $24.35 CR
13 Feb RISDON HOTEL PRT PIRIE WST 18.00 18.35 CR
14 Feb Non CBA ATM Enquiry Fee 2.00 $6.35 CR
15 Feb MCDONALDS PORT PIRIE0828 PORT PIRIE 4.35 $2.00 CR
)4,16 Feb Direct Credit 001248 CTRLINK NEWSTART
157.50 $159.50CR
17 Feb BP PORT PIRIE 5434 PORT PIRIE AU ' 10.00 $149.50CR
17 Feb CIGARETTES TOBACCO 0001 PORT PIRIE 43.65 $105.85 CR
17 Feb WOOLWORTHS 5603 PORT PIRIE SA AU 13.99 $91.86 CR
17 Feb WdI ATM CM ATM PORT PIRIE SA 5509 50.00 $41.88 CR
17 Feb CHEAP AS CHIPS PORT PIRIE 13.00 $28.86$R
17 Feb COLES.PORT PIRIE SA AU 5.79 $23.07 CR
V18 Feb Direct Credit 5884 AU GOV FAMILIES
-b ica • 43C 104.16n $12723 CR
Cla
*.18 Feb Direct Credit O1588áAUS GOV FAMILIES
ata cv-t Ac 273.6Q $400.83 CR
18 Feb WdI ATM CM ATM PORT PIRIE SA 5509 300.00 $100.83 CR
18 Feb COLES PORT PIRIE SA AU 100.00 $0.83 CR
26 Feb Cash Dap Branch Kadina - frojetNc if:). CIDrirLrr CrtieR 50.00 $50.83CR
26 Feb CIGARETTES TOBACCO 0001 PORT PIRE 20.70 $30.13 CR
27 Feb Non CBA ATM Enquiry Fee 2.00 $28.13 CR
28 Feb WdI ATM BBL BP Port Pirie Port Phi 20.00 $8.13CR
28 Feb Non CM ATM Withdrawal Fee 2.00 $6.13 CR
28 Feb BP PORT PIRIE 5434 PORT PIRIE AU 5.00 $1.13CR
S :D - a° BALANCE CARRIED FORWARD $1.13 CR
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CLX1O999 009084453A
Your reference:
Telephone: 132 850
Call charges may apply.
Office Hours: Monday to Friday 8.30am - 4.30pm
Australian Government
Department of Hama Services
centrelink
Miss
. -
22 August 2019
Dear Miss
elink Office 20/8/19.
I am writing to you about your queries at the Kadina Centr
fraudulenechis should be reported online or over the
min regard to the details that you have identified as
f Line is 131524, otherwise this can also be
phone. The Australian Government Services Fraud Tip-of
done on the human services website.
PtLaU.c..-eticr\I v Pr-rd 4RE,'s-S a website to
• In regard the inform ation vided about publishing royalties and also setting up
of this commencing. We will then determ ine if you
make income, you will need to notify within 14 days
e/assets differently.
are regarded as self employed or we treat this incom
er was unable to contact you.
I tried to phone you 22/8/19 to discuss the above, howev
conatct us.
If you have any other queries, please do not hesitate to
security law.
This is an information notice given under social
More Information
gov.au or call us on the number shown at the top
For more information, please go to humansenrice_s-
of this letter.
Yours sincerely
Manager
Manager
Department of Human Services
EFTA00265597
at
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EFTA00265583
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