EFTA02065744.pdf

To: From: Natalia X Molotkova Sent Mon 12/28/2015 8:06:40 PM Subject RE: Mr. Epstein Jeffrey- Airport Transportation- Hotel promised to talk to the management and call you back? I will call hotel tomorrow first thing in the morning. I will do my best. From To: Natalia X Molotkova Subject: Re: Mr. Epstein Jeffrey- Airport Transportation- The Amex rep cancelled the whole reservation for me. I had called on sat asking if we could please not pay for the 25th as I had made an error in the reservations ! I was told they needed to talk to management and would call me back but they never did. I spoke to Rhonda on Xmas day to change the arrival date to 27th. Sent from my iPhone On Dec 28, 2015, at 2:51 PM, Natalia X Molotkova O. wrote: No, I will call tomorrow morning hotel. Did you call them to cancel the whole thing or AMEX agent cancelled it? Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing Working hours: 9:OOam-5:30pm Monday-Friday EFTA_R1_00617490 EFTA02065744  <image00I jpg> Behind every great travel moment is a Journeymaker who helped make it happen. Journeymakers.com From: Sent: Monday, December 15 :45 PM To: Natalia X Molotkova Subject: Re: Mr. Epstein Jeffrey- Airport Transportation- Any word? Sent from my iPhonc On Dec 28, 2015, at 10:23 AM, Natalia X Molotkova wrote: Oh, well, I am waiting for the respond from them... Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing Working hours: 9:OOam-5:30pm Monday-Friday EFTA_R1_00617491 EFTA02065745  <image001.jpg> Behind every great travel moment is a Journeyntaker who helped make it happen. Journeymakers.com From: Sent: Monday, December 28, 2015 10:22 AM To: Natalia X Molotkova Subject: Re: Mr. Epstein Jeffrey- Airport Transportation- Good. Thanks. He wound up cancelling the whole trip. I'm sure you saw I called the Hotel myself and asked for a no charge for first night and they would not do it. Hope you have better luck. Sent from my iPhone On Dec 28, 2015, at 10:04 AM, Natalia X Molotkova wrote: I received from the hotel, that there is a charge for modification I made. I received it on December 25. I am trying to argue, due to my system did let me change it without any notification about the charge (and I should get notification). In the past (also with Mandarin Properties), if I can make modification (it was not technically cancellation) in the system and not notice of charge, we are good. I emailed hotel, waiting for replay. EFTA R1_00017492 EFTA02065746  Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing <image009.jpg> Behind every great travel moment is a Journeymaker who helped make it happen. Journeymakers.com From: MOMRK Reservations Sent: Friday, December 25, 2015 3:24 AM To: Natalia X Molotkova; MOMRK Conciergerie Cc: Abdelmajid HARID; Kijean Dill; MOMRK GuestRelations Subject: RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Ms. Moltokova, I hope this email finds you well. Kindly note that as per our cancellation policy, all modifications or cancellations has to be done 14 days prior to arrival to avoid a cancellation fee equal to 50% of your total stay amount . EFTA_R1_00817493 EFTA02065747 I would like to inform you that as per your modification of stay for Mr. Epstein, the amount of EUR 2850 corresponding to the first night cancelled of his stay will be charged to his American Express credit card ending in -3001, expiration date 08/16, that we have on file. If you have any queries, please do not hesitate to contact our Reservations Department or myself. Yours Sincerely, Sofia Mouahid Travel Advisor <image001.jpg> We site www.mam antic )rlc'nr .com Join us on <imagc002.png> <image003.png> <image004.png> <image005.jpg> Give the gift of Mandarin Oriental. Delight friends and family this season with the Mandarin Oriental Gift Card available online and at Mandarin Oriental hotels. Mandarin Oriental - The Book, a luxurious new publication celebrating the rich history and heritage of the Group, is also available for purchase at Assouline boutiques worldwide and through www.assouline.com. EFTA_R1_00817494 EFTA02065748 De : Natalia X Molotkov Envoye : jcudi 24 deem A : MOMRK Conciergerie Cc : MOMRK Reservation Abdelmajid HARID , Kijean Dill Objet : RE: Mr. Epstein Jeffrey- Airport Transportation- Thank you so much!!! Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing <image006.jpg> Behind every great travel moment is a Journeymaker who helped make it happen. Journeymakers.com From: MOMRK Conciergerie Sent: Thursday, December , • To: Natalia X Molotkova Cc: MOMRK Reservations; Abdelmajid HARID; Kijean Dill EFTA_R1_00817495 EFTA02065749  Subject: RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Natalia, Thank you for your email. I am delighted to provide the updated confirmation for Mr. Epstein arriving on the 26" now as opposed to the 25'. Please let us know if there is anything else that we can assist you with. Kind Regards, Kijean Dill Front of House Manager <itnage007.jpg> IMO Email : ragmrk-conriergerieitmohg,com Website: mandarinoriental.c m Join us on <image002.png> <image003.png> <finage004.png> De : Natalia X Molotkova Envoy₹ : jeudi 24 decembri. A : MOMRK Conciergerie Cc : MOMRK Reservations Objet : RE: Mr. Epstein Jeffrey- Airport Transportation- EFTA_R1_00617498 EFTA02065750 Is it possible to receive the new confirmation today? It is a Holiday here tomorrow, will be out of the office. Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing <imageO06jpg> Behind every great travel moment is a Journeymaker who helped make it happen. Journeymakers.com From: Natalia X Molotkova Sent: Thursday, December 24, 2015 2:38 PM To: 'MOMRK Conciergerie' Cc: MOMRK Reservations Subject: RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Jamila, I just changed reservation for Mr. Epstein to arrival on the 26", instead of EFTA_R1_00017497 EFTA02065751  25th. Will you be so kind to change the pickup info for the car? It will be same arrival time and tail number, but on December 26" now. Thank you, Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing <image0O6jpg> Behind every great travel moment is a Journeymaker who helped make it happen. Journeymakers.com From: MOMRK Conciergerie [mailto:[email protected]] Sent: Wednesday, December 23, 2015 2:49 PM To: Natalia X Molotkova Cc: MOMRK Reservations Subject: RE: Mr. Epstein Jeffrey- Airport Transportation- EFTA_R1_00617498 EFTA02065752 Dear Ms. Molotkova, Exactly 0 this is what I've meant in my previous email, the service is well arranged with stars aviation services' agents Yours Jamila Bousbaa Concierge Website: mandarinoriental.com Join us on <itnage002.png> <image003.png> <image004.png> <itnage008.jpg> Experience the art of hospitality in the heart of Milan. Fusing contemporary Milanese design with timeless oriental luxury, the new Mandarin Oriental. Milan occupies four elegant 18'h century buildings, and has 104 rooms and suites an eclectic choice of restaurants and a holistic spa. This perfect urban retreat is just steps away from La Scala, and offers an impeccable EFTA_R1_00617499 EFTA02065753  combination of comfort, elegance and style. For reservations, visit www.mandarinoriental.com. De : Natalia X Molotko Envoys : mercredi 23 A : MOMRK Conciergeries Cc : MOMRK Reservation Objet : RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Jamila, FBO is Stars Aviation Services. Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing <image006.jpg> Behind every great travel moment is a Journeymaker who helped make it happen. Journeymakers.com EFTA_R1_00817500 EFTA02065754 From: MOMRK Conciergerie Sent: Wednesday, Decembei.... To: Natalia X Molotkova Cc: MOMRK Reservations Subject: Mr. Epstein Jeffrey- Airport Transportation- Dear Ms. Molotkova, Sunny greetings from Marrakech and Mandarin Oriental, Marrakech. First of all, we would like to thank Mr. Epstein for choosing Mandarin Oriental, Marrakech for their upcoming stay in Marrakech. Please find attached the transportation confirmation for their stay. Please let me know if there is anything that we can assist with before their arrival! I wish Mr. Epstein safe travel and look forward to welcoming them to our beautiful property. Kindly note that a MERCEDES CLASS S will be organized for both arrival and departure days and a MERCEDES CLASS V will be offered for the luggage . Regarding the fast track service, please note that it is arranged as well. Also, please note that there is several FBO in Marrakech for NETJETS planes. All is in order Until then, I remain at your entire disposal for any further assistance. Looking forward to hear from you. EFTA R1_00817501 EFTA02065755 Yours sincerely Jamila Bousbaa Concierge <image007•Ipg> Website: rnandarinoriental.com Join us on <image002.png> <image003.png> <image004.png> <imagc008.jpg> Experience the art of hospitality in the heart of Milan. Fusing contemporary Milanese design with timeless oriental luxury, the new Mandarin Oriental. Milan occupies four elegant 18th century buildings, and has 104 rooms and suites an eclectic choice of restaurants and a holistic spa. This perfect urban retreat is just steps away from La Scala, and offers an impeccable combination of comfort, elegance and style. For reservations, visit www.mandarinoriental.com EFTA_R1_00817502 EFTA02065756 American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajoute le commentaire suivant le Ce courrier et toute piece jointe contient sont reserves au seul destinatairc indique et peuvent rcnfcrmcr des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute piece jointe est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courrier et detruire immediatement le courrier et les pieces jointes. Merci. American Express made the following annotations "This message and any attachments arc solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajoute le commentaire suivant le EFTA_R1_00817503 EFTA02065757 Ce courrier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courtier ou de toute piece jointe est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courier et detruire immediatement le courier et les pieces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajoute le commentaire suivant le Ce courtier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et peuvcnt renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courtier ou de toute piece jointe est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courier et detruire immediatement le courier et les pieces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this EFTA_R1_00817504 EFTA02065758  message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may EFTA_R1_00617505 EFTA02065759  contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you arc not the intended rccipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. EFTA_R1_00817508 EFTA02065760