EFTA02267988.pdf

To: Apple Contact From: Lesley Groff Sent Thur 1/3/2019 4:03:49 PM Subject: Re: Attn. Martin RE: HBRK Order Sounds great! thank you so very much. Can you also check on the below watch and let me know if Kathy has received it as of yet.? I have not received a confirmation of delivery yet. 19.Kathy Ruemmler $1523.16 Address: Size: 40mm Hermes Paris Face Case Color: Silver Case Material: Stainless Steel Band: Hermes Bleu Indigo Swift Leather Double Tour On Jan 3, 2019, at 10:24 AM, Martin O'Brien, Apple Business UES wrote: Hi Lesley - Hope the New Year is off to a good start! I reached out to our support team upon my return, however they were out of office until yesterday. They just got back to me and said they are rocessing the return. Once I have that - I will forward you the return label for MI. I'll be in touch by end of day today with next steps. Best Wishes, Martin O'Brien Business Expert le UDDer East Side www apple.com re au uppereas sidc Office Hours: M-F, 9am-5pn7 On Dec 31, 2018, at 1:04 PM, Lesley Groff wrote: EFTA_R1_01072356 EFTA02267988 HI Martin...and Happy New Year! I know you are out of the office until Jan. 1. Wanted to let you know would like to return the entire watch El and band then reorder the watch and single tour band she wants. We will need a return label for the return and please do reorder the proper one as soon as possible. thanks, Lesley On Dec 28, 2018, at 3:56 PM, Martin O'Brien, A lc Business UES wrote: Hi Lesley - Hope you had a great Christmas! I'm just getting back into the office today and seeing this. Sony that this was ordered incorrectly. It looks like the single tour watch band is no longer available, otherwise I'd say we could just make a swap through a retail store. So, in this case, we would have to submit for a return of the original watch (double tour) and a purchase of the new watch (single tour). There is a 4 week ship time on this model. Let me know it would still like to continue with the return/purchase and I'll help you get everything coordinated. Nose: I'll be 000 Monday, but will be sure to followup on Tuesday, 1/1/19. Best Wishes, Martin O'Brien Business Expert Apple Upper East Side www apple com/retail/uppereastside Office Hours: M-F, 9am-5pm On Dec 26 2018 at 6:12 PM, Lesley Groff wrote: Hello Martin and hope you had a Merry Christmas! We received a Hermes watch and band for (#22 on the spread sheet) butte an is not what she wanted. I see I ordered it originally correct (Single tour) but EFTA_R1_01072357 EFTA02267989  somewhere along the line it became a Double Tour band...and I did not catch it. So sorry. May we return the bordeaux/Rose Extreme/rose Azalee Swift Leather Double Tour and get the Bordeaux/Rose Extreme Rose Azalee Swift Leather Single Tour instead? Do you need the watch and band returned or can we just return the band? Please let me know how to proceed. Sony for the trouble. Thanks. Lesley EFTA_R1_01072358 EFTA02267990