EFTA02062464.pdf

To: From: Sent Thur 1/21/2016 12:44:35 PM Subject: Questions re tickets for [Email Ref: 160121-000014] TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE Response (Natalia Molotkova) 01/21/2016 07:44 AM Logged in early to see if system is back, not yet, they said should be fixed by 10am EST. I am on it... Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Response (Administrator) 01/20/2016 05:45 PM I am currently out of the office with no access to voicemail or email. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and ress 0 zero for the next available Centurion Support Associate or email . Have a wonderful day! Best regards, Natalia Molotkova Customer (MIMIMII 01/20/2016 05:45 PM Ok thx Sent from my iPhone Response (Natalia Molotkova) 01/20/2016 05:21 PM system is still down, will check tomorrow. Regards, Natalia Molotkova Centurion Relationship Manager ours: Monday through Friday 9:00am to 5:30pm EST Res onse (Natalia Molotkova) 01/20/2016 11:11 AM we have system outage with our reservation toll, we can't pu profiles, that means we can't create any new reservations. Should be fixed today, hopefully. For January 28th we can do (when my system is working again) BA 549 FCO LHR 1125A 110P or AZ 212 FCO LCY 900A 1025A or AZ 2032 FCO LIN 1100A 1210P EFTA_R1_00609341 EFTA02062464 AZ 222 LIN LCY 245P 335P or AF 1205 FCO CDG 1015A 1225P AF 1780 CDG LHR 125P 145P Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer 01/20/2016 10:48 AM fantastic! thanks can you find a flight on Jan. 28th Rome/London (one way) to pair up around the same time as th 10:35 am flight we are holding on Delta for her? Response (Natalia Molotkova) 01/20/2016 10:40 AM Ok, found Norwegian, reserving and emailing you confirmation. Regards, Natalia Molotkova Centurion Relationship Manageraa Hours: Monday through Friday 9:00am to 5:30pm EST Response (Natalia Molotkova) 01/20/2016 10:38 AM I should be able to get the same fare, checking... Regards, Natalia Molotkova Centurion Relationship Manager [=Jeours: Monday through Friday 9:00am to 5:30pm EST CustomeillIMMINIMI 01/20/2016 10:36 AM Travelocity has the return flight on Feb. 4th on Norwegian Air Shuttle#7016 depart 10:30pm- arrive 10am Feb. 5th for $281.99 one way... and I may have seen the $504 fare if she returned to Rome on the 5th...? but $504 or $538.36 ..not enough money to really worry about! and good to know on the itinerary...let me know if you see the Norwegian Air Shuttle ...and I will talk to JE about this `idea' Customer 01/20/2016 09:54 AM Ok. All good info. Let me get back to you Sent from my iPhone EFTA_R1_00609342 EFTA02062465 Response (Natalia Molotkova) 01/20/2016 09:49 AM Yes, we can cancel return after the departure. fare is non refundable, no refund. What return date you saw the fare of 504? I am getting $538.36 (put return on the 4th) Lowest one way fare on February 4th from NY to London is connection via Moscow 1 SU 101 04FEB JFK SVO 0225P 0720A 1 SU 2574 05FEB SVO LHR 0830A 0945A TOTAL FARE - USD 386.10 Lowest direct is 1 VS 46 04FEB JFK LHR 0800P 0750A TOTAL FARE - USD 1003.90 So, probably better again do round trip reservation and cancel return after the departure Lowest round trip for direct is with BA 1 BA 176 04FEB JFK LHR 0720P 0710A 2 BA 117 15FEB LHR JFK 0820A 1115A TOTAL FARE - USD 846.06 Yes, I can reserve flight fro January 28th and email you confirmation. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer 01/20/2016 09:21 AM Thx Sent from one Response (Natalia Molotkova) 01/20/2016 09:12 AM OK, verifying everything... Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Response (Administrator) 01/20/2016 08:12 AM I am currently out of the office with no access to voicemail or email. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediate assistance please call the number on the back of our card andpress 0 zero for the next available Centurion Support Associate or email . Have a wonderful day! Best EFTA_R1_00609343 EFTA02062466 regards, Natalia Molotkova Custome 01/20/2016 08:12 AM Morning! cave some questions re tickets fotS... -Departing Rome and then flying back to London is expensive...is it possible to purchase her a round trip ticket Rome/NY/Rome and then after she departs on the 28th, cancel the return and book a one way NY to London for the 4th? What do the airlines do to the cost of the Rome/NY/Rome ticket? • We found a round trip for like $504 (Rome/NY/Rome)...and then the one way (NY/London) (at least at the moment) is like $281. This would cost WAY less than the over $2000 we are looking at for Rome/NY/London... -Is this a possibility? Of course I know the cost of the one way NY/London could go u between now and Feb. 4, but probably not in the thousands... - We also need a ticket for that shows her going Rome to London on Jan. 28th around the same time as her real ticket (just the one way, no return)...but we really just need an itinerary to show this and we do not need to purchase (the airlines won't cancel her real ticket just because we have reserved a ticket on another carrier Rome/London, right?) Thanks for your knowledge and help! Privacy Statement Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail. please visit us at americanexpress com/ohishing. 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