EFTA02256068.pdf

To: Amex Centurian Trave From: Lesley Groff Sent: Thur 9/6/2018 5:06:19 PM Subject: Re: Cancel ticket JESQDN thank you! On Sc 6, 2018, at I2:39 PM, Natalia Molotkova wrote: Done, exchange is pending. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST Please issue below ticket for Natalya. Thanks Sent from my iPhone Your response is required to complete this reservation. Prices and availability are subject to change. • Total air reservation, including taxes and fees: $41.00 (add collect, exchange). • Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare • Mon 12 Nov - Aeroflot 2458 - Economy - 3h 55m Departing: Moscow Sheremetyevo Airport, (SVO) at 2.50pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 4.45pm • Thu 15 Nov - Aeroflot 2455 - Economy - 3h 55m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.30pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 7.25pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST no kidding...but I do as I am asked...lets change to the below for the $41 US. Please issue ticket . thanks EFTA_R1_01049085 EFTA02256068 I learned it hard way - never purchase ticket as non-refundable if you don't have visa (especially for Russian If we do SU2458 12NOV SVO CDG 250P 445P SU2455 15NOV CDG SVO 130P 725P will be same fare, but still changed fee EUR35.00 ($41.00 Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST hmm. OK and to change to a later date in future (like Nov. 12-15 as an example) would it be an even excha to be difficult...she will for sure got at some point but we don't know when. Her visa did not come through si It was $591.30 Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST Ok got it. I am waiting to hear if she might go another time. Can you tell me price we paid? Sent from my iPhone Yes, refundable is refundable. But not every airline allows to use ticket you cancel as a credit, only US airline Ticket she has - is completely non-refundable, we can't make it refundable or change to something what we money, you have to re-book new travel dates at the same time when you canceling original. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01049086 EFTA02256069 Oh my. So when I ask for a changeable ticket it could mean that we get no credit unless RE booked at the tit purchase to get credit? Or to get our money back completely ? is that only A fully refundable ticket price? O to you on whether or not we have new dates for her. Sent from my iPhone Lesley, morning, her ticket is non refundable. If we cancel, no refund and no credit. If you want to use money time when cancellation, for new dates. OK to proceed with cancellation or you will try to change dates? Regards, Natalia (Natasha) Molotkova rion Relationship M Hours: Mon through Friday 9AM-530PM EST We need to cancel the round trip ticket for Nataliya Litvinova please. Do we get a credit? NATALYA LITVINOVA- JESQDN Sept. 7 -9 Sent from my iPhone To team more about e-mail security or report a suspicious e-mail. please visit us at • r..D 2015 Arnoncan Express. All rights reserved American Express uses 3rd parry concierge service providers who are not authonzed to act on behalf of Arnoncan Express and you acknowledge that Amor tho actions of the service provider and tho only remedy for any claims relating to services or products provided by tho service provider is against tho service are responsible for any purchases. shipping charges ander fees you authorize. We reserve the right to note profile and preference data for servicing purpos Your response is required to complete this reservation. Prices and availability are subject to change. • Total air reservation, including taxes and fees: $41.00 (add collect, exchange). • Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare • Mon 12 Nov - Aeroflot 2458 - Economy - 3h 55m Departing: Moscow Sheremetyevo Airport, (SVO) at 2.50pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 4.45pm • Thu 15 Nov - Aeroflot 2455 - Economy - 3h 55m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.30pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 7.25pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova EFTA_R1_01049087 EFTA02256070 Centurion Relationship Manager natalia.molotkovaAcenturion.com (877) 877-0987 Hours: Mon through Friday 9AM-530PM EST no kidding...but I do as I am asked...lets change to the below for the $41 US. Please issue ticket . thanks I learned it hard way - never purchase ticket as non-refundable if you don't have visa (especially for Russian If we do SU2458 12NOV SVO CDG 250P 445P SU2455 15NOV CDG SVO 130P 725P will be same fare, but still changed fee EUR35.00 ($41.00 Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST hmm. OK and to change to a later date in future (like Nov. 12-15 as an example) would it be an even exchar be difficult...she will for sure got at some point but we don't know when. Her visa did not come through so s It was $591.30 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager natalia.molotkovaAcenturion.com (877) 877-0987 Hours: Mon through Friday 9AM-530PM EST Ok got it. I am waiting to hear if she might go another time. Can you tell me price we paid? Sent from my iPhone Yes, refundable is refundable. But not every airline allows to use ticket you cancel as a credit, only US airline Ticket she has - is completely non-refundable, we can't make it refundable or change to something what we you have to re-book new travel dates at the same time when you canceling original. EFTA_R1_01049088 EFTA02256071 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Oh my. So when I ask for a changeable ticket it could mean that we get no credit unless RE booked at the tir purchase to get credit? Or to get our money back completely ? is that only A fully refundable ticket price? Or you on whether or not we have new dates for her. Sent from my iPhone Lesley, morning, her ticket is non refundable. If we cancel, no refund and no credit. If you want to use money when cancellation, for new dates. OK to proceed with cancellation or you will try to change dates? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST We need to cancel the round trip ticket for Nataliya Litvinova please. Do we get a credit? NATALYA LITVINOVA- JESQDN Sept. 7 -9 Sent from my iPhone Privacy Statement I Visit the CenturionCad websfte To learn more about e-mail security or report a suspicious email. please visit us at r *2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer way responsible or !labia for the actions of the sow* provider and the only remedy for any claims relating to services or products ()fended by the service pr service provider and not against American Express. You are responsible for any purchases. shipping charges ancUor fees you authorize. We reserve the rig preference data for servicing purposes. EFTA_R1_01049089 EFTA02256072