EFTA00632065.pdf

From: Jermaine Ruan To: Ann Rodriquez < Cc: "jeffrey E." <jeevacation®gmail.com>, Richard Kahn Subject: Re: update phones Date: Sat, 18 Jul 2015 16:42:18 +0000 Good day all Update: Innovative now states they are seeing errors when we ran the loop back test at cabrita point. (Terrence under the instruction of innovative networks support perform the test for them) they will "try" to get a line person out to address the issue. Terrence and I are on standby. Regards Jruan Sent from my iPhone On Jul 18, 2015, at 11:46 AM, Ann Rodriquez < wrote: Sony, I spoke to soon:( You can call out from LSJ but no one can call in to LSJ. Ann R. On Jul 18, 2015, at 11:27 AM, Ann Rodriquez < • wrote: Phones are back up again. Ann R. On Jul 18, 2015, at 10:28 AM, Jerrnaine Ruan < wrote: Good day all Terrence and I are on site in the two locations. I am at Lsj and Terrence at cabrita point at the pole. Innovative has yet to show we called the main office for them to have the network division mobilize their crew. Regards Jruan Sent from my iPhone Begin forwarded message: EFTA00632065 From: Jermaine Ruan Date: July 17, 2015 at 8:50:36 PM AST To: Ann Rodriquez < >, Richard Kahn Cc: "Jeffrey E." <[email protected]> Subject: Re: Good Night All Terrence and I along with the techs from TC Communication got the Fiber Extenders communicating with each other and the phone switch synced with the extender on LSJ. The network support (Mr. Warner) for innovative stated he is seeing a hard loop (the signal from Innovative is bouncing back at them and not being received by the extenders). They will send someone in the line department in the morning to check the DMark drop (it is in a locked case) and their equipment in the fiber cabinet at Cabrita Point. Terrence agreed to work the St. Thomas side and I will work the LSJ side to handle any changes if needed. Regards Jruan On Fri, Jul 17, 2015 at 12:44 PM, Ann Rodriquez < > wrote: I'm calling them right now. They may have messed with something in the process of fixing the phones. Ann R. On Jul 17, 2015, at 12:42 PM, jeffity E. <[email protected]> wrote: No Internet either please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to jeevacation®gmail.com, and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved EFTA00632066