EFTA02033882.pdf

To: [email protected][jeevacation©gmaitcom]; Jeffrey [email protected]] Cc: From: nick lambros Sent: Fri 1/21/2011 5:26:06 PM Subject: Nick Lambros Mr Epstein, First and for most I would like to apologize for all the problems and misunderstandings that occurred over the past week. It seemed what ever could go wrong went wrong for me. I have been supplying all your Home Theater needs for about Nine years and this would be the first time that you have not been happy with my work. I have made lots of recommendations over the years and over all I think you've been happy with them. This time I did not do so well. I would like the opportunity to make it right for you and make you happy. I Take pride in my work and my number one priority is to please my customers. I would appreciate the opportunity to finish the project we started on LSJ by offing the following. 1- I have been in contact with DPI and they have agreed to letting us exchange our 2D for the 3D projector 2- I will process the exchange for my dealer cost between the two projectors $11,900 3- Because of the situation we won't have to wait the normal 3-4 week build time DPI will bump someone else for a estimated 10 day turn around 4- I would bring in the Head of DPI Technical with your approval to come and do a full calibration at My expense $4500.00 on the projector to ensure the highest level of picture quality 5- I will keep the 2 New Laps out of the 2D Titan for spares for you $3184 6- Purchase the Audyssese License and Professional Mic needed for set up at my expense also $750 7- Would provide the Denon or Marantz digital receiver with Airplay for the gym at my cost your choice 8- I will retum all the EV speakers 9- Remove all Ipad remotes and replace with a programmed Universal remote 10- Take Back Any equipment at 71st street you would also like to return or exchange 11- Promise you I will never install a piece of equipment again that I'm not already completely familiar with all programming I hope you will please reconsider your decision. Thank you for you time, Nick Lambros Nick Lambros Sound X 360 w. Northwest Highway Office 847-382-3911 EFTA_R1_00545338 EFTA02033882