EFTA00125637.pdf

Service Request #22855 Raid just crashed Status: Closed Customer: FBOP MCC New York MS0109 (130104.001) Priority: P3 (Next Day) Contact: Type: Service Contract Assigned To: Service Location: Main Location NEW YORK, NY 10007 Date Created: Feb 28. 2019 Bill To: FBOP MCC New York MS0109 (130104.001) Next Appt.: NEW YORK, NY 10007 PO #: Additional Information & Custom Fields: Is this a emergency request: Yes. You must call Is the system in question under any warranty: What is the system in question : When was the problem first Today discovered: PO Number: Who reported the problem initally: Is this a consistent problem or CONSISTENT intermittent: Is this problem effecting all users: YES Is there power to the device in YES question: Do you have a spare device on Unknown site: Can you send a picture of the NO device: Has any work been done in the NO area involved: Can you describe what is or is not recording happening: Material Required For Request: PHONE SUPPORT Who Requested the service call : Detailed Description: Serial Number 43144901 Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Name EFTA00125637 Contact Ph Email Address Problem Description Raid needs rebuilt. I need any documentation that you may have pertaining to rebuilding the raid from the front LCD. Oognify Support Contract th 32765 Senior Customer Support Technician SigNet Technologies I Convergint Federal Solutions Beltsville. MD 20705 Schedule When Assigned To Comment Feb 28 - Mar 8, 2019, s working on this. all-day Equipment - No Equipment No Comments Details - No Detail Items EFTA00125638