EFTA02042136.pdf

To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub ; From: Sent: Thur 9/29/2016 10:57:51 AM Subject: Re: Picture you requested 2 of 2 Excellent! Once again greatly appreciate all of your help. On Sep 29, 2016, at 1:20 AM, TYOGH-Shared MB-Concierge <MINIMa wrote: Dear Ms. Groff Warm greetings from Grand Hyatt Tokyo. Thank you for your email, we are sorry to hear about all the confusion. We called TAWARAYA and spoke to them and made sure they understand that Ms. and Ms. will pay with their own credit cards. If there is anything else we could assist you with please feel free to contact us anytime. We hope they enjoy their trip in Kyoto. Thank you very much. Yours sincerely, Nozomi Sagasaki Concierge Grand Hyatt Tokyo 6-10.3 Roppongi Minato-Ku, Tokyo 106-0032 Japan <image001.gif> Think before you print: Please consider the environment before piffling this email. 2016 Travel + Leisure — 10 Best Hotels in Tokyo 2016 Trip Advisor - Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel Follow us on: <image002.png><image003.png><image004.png> <image005.jpg> EFTA_R1_00569807 EFTA02042136  From: Sent: Wednesday, September 28, 2016 11:23 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Subject: Re: Picture you requested 2 of 2 Hello concierge.. and re at the Tawaraya and request your assistance with communicating to t e hotel that they will be using their own personal credit cards to take care of the room and all their charges...they believe, because of the language barrier, there may still be a bit of confusion on who will be paying. Might you be able to just reiterate with the person who took their reservation again that they no longer need to use Mr. Epstein's card and they will be using their own personal cards...this is all approved by Mr. Epstein and they certainly have the funds to pay... Thank you in advance for your help On Sep 27, 2016. at 1:16 AM, TYOGH-Shared MB-Concierge wrote: Dear Ms. Groff, Good afternoon from Tokyo. Thank you very much for waiting for our reply regarding payment at Tawaraya Ryokan. Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. and Ms. stay before their check out. Then we asked them if they accept payment by credit card number or credit card document without his visiting them. However we are very sorry to inform you that we were advised that Mr. Epstein needs to bring his credit card to pay charges to Tawaraya. They need the actual credit card and do not accept charges though documents or by credit card number. Please be kindly informed that it may be smoother and easier for Ms. and Ms. to settle with their own credit card upon check out. If you have any questions or if we could be of any assistance, please feel free EFTA_R1_00569808 EFTA02042137  to contact us anytime. Thank you very much. Yours sincerely, Emiko Sato(Ms.) Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tok o 106-0032 Japan <image001.9if> Think before you print: Please consider the environment before pnnfing this email. 2016 Travel + Leisure — 10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel Follow us on: <image002.png><image003.png><image004.png> <image005.jpg> From: Sent: Sunday, September ...1 1 To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Subject: Re: Picture you requested 2 of 2 Thank you for all of your help! We can certainly wait for you to speak with them on Tuesday...appreciate it. On Sep 25, 2016 at 3:59 AM TY H- hared MB- Concierge wrote: EFTA_R1_00569809 EFTA02042138 Dear Ms. Groff, Good afternoon from Grand Hyatt Tokyo. Thank you very much for your inquiry regarding payment at Tawaraya Ryokan for Ms. and Ms We talked to Tawaraya Ryokan regarding the payment and we have been informed they have the information "Ms. boss will pay for their stay at Tawaraya Ryokan", but no further detail can be obtained today since the person who is in charge was away today and tomorrow. It seems they are now proceeding the payment arrangement but not completed yet, so please let us talk to them again on Tuesday directly with the person who cares about Ms. stay. Thank you in advance for your kind understanding and patience. In the meantime, should you have any queries or need further assistance, please feel free to contact us anytime. Thank you very much. Yours sincerely, Ryota Asano Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106-0032 Japan <image001.O> Think before you print Please consader the environment before pinking this email. 2016 Travel + Leisure — 10 Best Hotels in Tokyo 2016 Trip Advisor - Certificate of Excellence Hall of Fame. Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo - Five Pavilion Luxury Hotel Follow us on: <imaqe002.pnq><imaqe003.pr.up<imact e004.pnq> <imacie005.ipa> EFTA_R1_00569810 EFTA02042139  rally: 2111I 2016In )1241 1 22:59 TYOGH-Shared MB-Reservation CC: ; Amex Centurian Travel fl: : Fwd: Tawaraya Hotel Confirmed! Sept 26-Oct 1 Hello concierge again...here is our confirmation of Tawaraya hotel ....we were under the impression the Tawaraya had the Amex as well...Please do know we wish all charges for the Tawaraya and any and all incidentals to go on the Amex on file ending in 4009. Thank you... Begin forwarded message: X5.1PIA: lkfil ' 194: 2016Ir-9) 241 1 22:25 .§Li, TYOGH-Shared MB-Reservation CC: 4'141: Re: Picture you requested 2 of 2 Hello Saori. I understand from the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have kindly offered to help with the situation. Please know we want all charges including their stay at the Tawaraya hotel in Kyoto on this credit card. Please let me know if there is anything else you require. On another note I suggested if it is easier perhaps just use her own American Express credit card she has with her. Whatever is best. I am at your service. Thank you, Sent from my iPhone On Sep 19, 2016, at 9:05 PM, TYOGH-Shared MB-Reservation > wrote: Dear Ms. Groff, Thank you for your mail. We have received the credit card accsi lin ly. We will charge all expenses for Ms. and Ms. to the provided credit card. Should you require any further assistance, please contact us at any time. EFTA_R1_00569811 EFTA02042140  With best regards, Saori Segawa Reservations Grand Hyatt Tokyo 6.10-3 Roppongi Minato-Ku Tok o 106-0032 Ja an From: Sent: Tuesday, September 20, 2016 12:39 AM To: Wail MB-Reservation Cc: Subject: Re: Picture you requested 2 of 2 I have just sent you a copy of the back of the signed American Express cardmplease do confirm receipt and let me know if there is anything else you require On Sep 18, 2016, at 9:01 PM, TYOGH-Shared MB- Reservation Dear Ms. Groff, Thank you so much for your prompt response. We will wait to receive your message. If you need any further assistance, please feel free to contact with us. Sincerely, Miwako Nagano (Ms) Grand Hyatt Tokyo, Reservation From: . Ima EFTA_R1_00569812 EFTA02042141 Sent: Sunday, September 18, 2016 9:25 PM To: TYOGH-Shared MB-Reservation Subject: Re: Picture you requested 2 of 2 ah! you are right•"we will get a new signed picture of the back of the card•••thank you! On Sep 18, 2016, at 5:41 AM, TYOGH-Shared MB- Reservation <tvogh.reservati wrote: Dear Ms. Groff, Warm greetings from Grand Hyatt Tokyo, Room Reservation! Thank you very much for sending us the credit card authorization form and pictures, we surely received. However, we are very afraid to inform you that the picture of back side you sent us is invalid since there is no signature. Please kindly be informed that a signature (same signature as the one on the authorization form) is necessary on the back side of credit card. Could you kindly resend us the picture? EFTA_R1_00569813 EFTA02042142  We are very sorry for this inconvenience, but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: IM; Bella Klein; Yamada, Kayo LIYOGH) Subject: Re: Details I have just sent you 2 emails with the pictures of the front and back of the CC as you requested. Please confirm receipt Yes, please use this card for ALL charges (train, hotel, food, car, drinks...everything) Please do let me know if there is anything else you require. Thank you, EFTA_R1_00569814 EFTA02042143 On Sep 17, 2016, at 2:25 AM, TYOGH- Sharcd MB- Concierge Dear Ms. Groff, Thank you very much for your reply and sending us credit card form. We surely understand that we can charge to the card for all charges. We are sorry for asking you however please kindly confirm us about "All Charges". Can we use the card for all room charges and any other incidental charges such as train fare, car fare, food, drinks if they charge to room? Lastly, please be kindly informed that we also kindly ask for pictures/ copies of both sides of the card. We feel sorry for keep chasing you to ask for these documents since local credit card company requires for charge, Please feel free to contact for any questions and any further assistance. We are looking forward to receiving EFTA_R1_00569815 EFTA02042144  card pictures/ copies. Thank you very much for your kind understanding and assistance. Yours sincerely, Takashi Kai (Mr.) Concierge Grand Hyatt Tokyo From: Sent: Saturday, September 17, 2016 1:24 AM To: .T -1-161,ME., rye Cc: • • Bella Klein; Yamada, Kayo LLYOGH) Subject: Re: Details Hello Mr. Takashi, thank you so very much for your response. Your Credit Card Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges are to go to this card... Once and arrive your hotel they will go directly to the concierge desk to take care of bullet train tickets ...they would like help with tours and things to do as well! Thank you, EFTA_R1_00569816 EFTA02042145 On Sep 16, 2016, at 6:01 AM, TYOGH- Shared MB- Concierge <ty4t.conciernein hyatt.com> wrote: Dear Ms. Groff, Warm greetings from Grand Hyatt Tokyo. Thank you very much for your email. We are happy to arrange airport transfer and any transportation arrangements for Ms. and Ms. M. CAR Arrangement We are pleased to confirm arrival car from Narita Airport to Grand Hyatt Tokyo. Kindly find the attached PDF for the confirmation. We are also pleased to provide you estimated car fare for between Grand Hyatt Tokyo and Tokyo station. It will be about 20,000JPY include escort and pick up to/at platform of Tokyo station. TRAIN Information Please be kindly informed that we are of course happy to arrange train tickets for them. EFTA_R1_00569817 EFTA02042146 Please be kindly informed regarding train tickets that the tickets is unable to be reserved in advanced and need to be purchased at JR ticket counter directly. Then, if you kindly let us know time preferences and Credit Card Authorization form with Both side card copies, we are pleased to assist you to purchase train tickets before your arrival. Kindly find the attached PDF for blank of the form with this email. -Credit Card authorization form with the cord holder's signature -Copy or Picture for both side of the cord (with the signature on bock side) Please kindly send it us back after filled out the form via email or fax. We are also happy to arrange train tickets after their arrival since we have a few more days. In this case, all train fare can be charged to their room account instead of sending us card documents. EFTA_R1_00569818 EFTA02042147 Please be kindly informed regarding the bullet train/ Shinkansen between Tokyo and Kyoto. The bullet train runs almost every 10 to 20 minutes and takes about 2 hours 20 minutes. Kindly find train schedules around 10:00am to 11:00am for each way as below. September 26, Monday TOKYO KYOTO Nozomi# 21 9:30 AM >>> 11:50 AM Nozomi# 219 9:40 AM >>> 11:58 AM Nozomi# 105 9:50 AM >>> 12:08 PM Nozomi# 317 9:53 AM >>> 12:14 PM Nozomi# 221 10:00 AM >>> 12:17 PM Nozomi# 23 10:10 AM >>> 12:25 PM Nozomi# 223 10:20 AM >>> 12:38 PM Nozomi# 25 10:30 AM >>> 12:50 PM Nozomi# 323 10:40 AM >>> 12:58 PM Nozomi# 107 10:50 AM >>> 1:08 PM Nozomi# 225 11:00 AM >>> 1:17 PM Nozomi# 27 11:10 AM >>> 1:25 PM Nozomi# 281 11:23 AM >>> 1:38 PM Nozomi# 29 11:30 AM >>> 1:50 PM Nozomi# 109 11:50 AM >>> 2:08 PM EFTA_R1_00569819 EFTA02042148  Nozomi# 227 12:00 PM >>> 2:17 PM October 1, Satu day KYOTO TOKYO Nozomi# 118 9:36 AM >>> 11:53 AM Nozomi# 314 9:39 AM >>> 11:56 AM Nozomi# 120 9:45 AM >>> 12:03 PM Nozomi# 6 9:53 AM >>> 12:13 PM Nozomi# 316 10:02 AM >>> 12:20 PM Nozomi# 122 10:05 AM >>> 12:23 PM Nozomi# 8 10:18 AM >>> 12:33 PM Nozomi# 220 10:26 AM >>> 12:43 PM Nozomi# 150 10:29 AM >>> 12:50 PM Nozomi# 10 10:36 AM >>> 12:53 PM Nozomi# 152 10:45 AM >>> 1:03 PM Nozomi# 12 10:53 AM >>> 1:13 PM Nozomi# 222 11:05 AM >>> 1:23 PM Nozomi# 14 11:18 AM >>> 1:33 PM Nozomi# 330 11:26 AM >>> 1:43 PM Nozomi# 332 11:29 AM >>> 1:50 PM Nozomi# 124 11:36 AM >>> 1:53 PM Nozomi# 16 11:53 AM >>> 2:13 PM Fare: Regular class: 14,110JPY Green class: 18,69011'Y EFTA_R1_00569820 EFTA02042149 *Green class has wider and larger leg space than Regular class *per person and one way *8% hotel service charge + 8% tax will be on top of the amount *train tickets cannot be refunded and cancelled once we arranged Please feel free to contact us for any questions and any further assistance. We are looking forward to hearing from you and assisting you. Thank you very much. Yours sincerely, Takashi Kai (Mr.) Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106- 0032 la an <image001.gd> Think before you print: Please comoder the enteronment before ponteng fres emit EFTA_R1_00569821 EFTA02042150  2016 Travel + Leisure — 10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel Follow us <image002 on: .pncp<image 003.PrICI><imaq e004.pnq> <imaqe005.ioci> From: mail.com Sent: Friday, September 16, 2016 ,1 AM To: TYOGH-Shared MB-Concierge; Jena Cc: Bella Klein Subject: Details Hello Concierge! I wanted to pass along the the". details for and ! Can your hotel organize pick up from the airport on Sept. 21st? We are also wondering if you could organize tickets on the bullet train for them from Tokyo to Kyoto on Sept. 26th around 10/1 lam...and a return on Oct 1st around 10/11am? Might your hotel be able to take EFTA_R1_00569822 EFTA02042151  them to the train on Sept. 26th and pick them up on Oct. 1st? -and• arc cc'd on this mail... Thank you in advance for all of your help! Flight Information Date 21 Sep 2016 Airline Japan Airlines Airline Record Locator Flight/Class JL 3 X Business Class Origin New York, John F Kennedy Destination Tokyo, Narita International Departing 09:30 AM Arriving 12:40 PM / 22 Sep 2016 Departure Terminal Terminal 1 Arrival Terminal Terminal 2 Estimated Time 14 Firs 10 Mins Stops Non-stop Seats Confirmed Wednesday 05 Oct 16 EFTA_R1_00569823 EFTA02042152 Flight Information Date 05 Oct 2016 Airline Japan Airlines Airline Record Locator Flight/Class JL 4 X Business Class Origin Tokyo, Narita International al Destination New York, John F Kennedy Departing 06:25 PM Arriving 06:20 PM Departure Terminal Terminal 2 Arrival Terminal Terminal 1 Estimated Time 12 Firs 55 Mins Stops Non-stop Seats Begin forwarded message: From: "Jcskcwitz, nnii " Subject: RE: Jeffrey Epstein - Again re Grand Hyatt! Date changes... EFTA_R1_00569824 EFTA02042153  Date: September IS, 2016 at I I :06:42 AM EDT Ti. Dear =, and are all set at the Grand Hyatt Tokyo. Below are their confirmations. And the Concierge's contact detail is also below and I've copied them here on this email. The concierge team are all able to assist. Best to email as someone is always covering the account. Kindly let them know and i flight details so the hotel is prepared for their arrival. All my best, Jeannine Confirmation Number Name Ms and Ms Arrival Thursday, September 22, 2016 EFTA_R1_00569825 EFTA02042154  Departure Monday, September 26, 2016 Room Type Grand Executive Suite Twin and Gran. connecting room Room Rate 31,600 *JPY pert *subject to 15% service charge, 8% consumption tax, 1.2% tax on service accommodation tax per person Confirmation Number Name Ms and Ms MI Arrival Saturday, October 01, 2016 Departure Wednesday, October 05, 2016 Room Type Grand Executive Suite Twin and Gran. connecting room Room Rate 35,800 *JP? pert *subject to 15% service charge, 8% consumption tax, 1.2% tax on service accommodation tax per person Our Concierge's direct phone number is alternatively our hotel's main number is +81 3 4333 1234. t o h.concie The information EFTA_R1_00569826 EFTA02042155 contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. <Billing Authorization Form TYOGH.pdf><092 2 Ms. Hire Car Confirmation NRT- GHT.PDF> The information contained in this communication is EFTA_R1_00569827 EFTA02042156 confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. if the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. if the reader of this EFTA_R1_00569828 EFTA02042157  message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. EFTA_R1_00569829 EFTA02042158  The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. EFTA_R1_00569830 EFTA02042159 The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. EFTA_R1_00569831 EFTA02042160