EFTA02301474.pdf

From: jeffrey E. <[email protected]> Sent: Tuesday, March 29, 2016 1:27 PM To: Ivjet: Karyna Shuliak Subject: Fwd: Re: Forwarded messag= From: Date: Tue, Mar 29, 2016 at 8:43 AM Subject: RE: R=: To: "jeffrey E." <[email protected] <mailto:[email protected]:» You can call me al. If you have trouble getting through you can call my cell at <= href=" value=" target="_blank" . I am here until 2:00<=p> Supervisory CPO Professionalism Service Manager St. Thomas, VI @dhs.=ov> <=p> From: jeffrey E. [mailto:[email protected] Sent: Tuesday, March 29, 2016 7:46 AM To Subject: Re: fyi, when the pilots called customs =AO in newark, before filing aepis, he was told to also file a =ec. he said that it normally is not necessary, as =e are filing aepis but they were firm, . the super=isor last night ( glazier), said I wasnt cleared in, but my passenger was?? =C2 may i call you , if so, can i have a number On Tue, Mar 29, 2016 at 7:05 AM, wrote: EFTA_R1_01169583 EFTA02301474  No, this is not any faul= of yours. And this is not someone in Newark causing this to occur.=C2 Once again this was an e=ror on our end here in St. Thomas and I apologize for that. It was t=e exact same error that occurred last week. Last week I addressed it with the officer who was responsible and now I can see I need=to do more and address it with every one of our officers. <=l1> The error that occurred =as that we again input your flight as a commercial flight and when you arr=ved to Newark, they were looking for a general aviation/private flight. Again you have my apolog=es and I am beginning this morning with instructions to all officers what =he proper procedures are for the processing of private flights. <=u> We always appreciate you= patience and the fact that you are respectful to our employees and we try=to provide you with the best service possible. You have my assurance th=t this is being addressed and I will do everything I can to make sure it d=esn't happen again. <=u> <=u> <=u> Respectfully; <=u> Supervisory CBPO Professionalism Service Manager</=pan> St. Thomas, Vl<=u> <rU> 2 EFTA_R1_01169584 EFTA02301475  From: Jeffrey E. [mailto:[email protected]=m] Sent: Monday, March 28, 2016 9:29 PM To Subject: I was told upon arrival tonight in newark , th=t i had not been cleared in , though again we pre-cleared st t=omas. I m not sure if this is just one of the standard=C2 faux reasons given to those that may decide to re -inspect. ? ( as =ou know Im very respectful of people just doing their job , or if l=had annoyed someone by sending the letter to homeland asking for cla=ification on procedure. they just swiped my passport . ? please no=e The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to [email protected] <mailto:[email protected]> , and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved please no=e The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to [email protected] <mailto:[email protected]> , and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved please note 3 EFTA_R1_01169585 EFTA02301476 =he information contained in this communication is confidential, may be =ttorney-client privileged, may constitute inside information, and is in=ended only for the use of the addressee. It is the property of JEEUnauthorized use, disclosure or copying of this communication or any p=rt thereof is strictly prohibited and may be unlawful. If you have rece=ved this communication in error, please notify us immediately by ret=rn e-mail or by e-mail to [email protected] <mailto:[email protected]> , and destroy this communication an= all copies thereof, including all attachments. copyright -all rights r=served 4 EFTA_R1_01169586 EFTA02301477