EFTA00345190.pdf

From: To: Amex Centurian Travel Subject: Re: Travel & Hotel for [Email Ref: 150723-000218] Date: Wed, 22 Jul 2015 19:56:15 +0000 lets just reserve for now! thanks On Jul 22, 2015, at 3:55 PM, Natalia Molotkova < > wrote: ;;;Centurion Banner Response (Natalia Molotkova) 07/22/2015 03.55 PM I reserved it, but we are only holding it, correct? Or you want me to issue the ticket? Regards, Natalia. Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer (I 07/22/2015 03:49 PM ok, all sounds good! Please book id thanks On Jul 22, 2015, at 3:46 PM, Natalia Molotkova wrote: > » nse (Natalia Molotkova] 07/22/2015 03:46 PM > If we do fully refundable ticket for only the fare is 63 . Cancellation policy fro the hotel is 24 hours prior to arrival. > Ranarrts > Natalia Mnlntknva > Centu i • • : : . • • i ' • Manager > > > . • ..• Monday through Friday 10:30am to 7:00 m EST > Customer 1 10712212015 03:35 PM > I see this email now!! Book her the Swisshote ran ang ai. a me know cancellation policy..thanks! On Jul 22, 2015, at 2:17 PM, Natalia Molotkova wrote: > » Response (Natalia Molotkova) 07/22/2015 0217 > ls: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 CLASSICROOM KING-35SQM MODERN DESIGN - 180.73 USd per night plus tax THE GRANDTEL A 1 CHANGDE RD-JINGAN DISTRICT SHANGHAI CN 200040 KING ROOM- 276.51USD per night plus tax Other hotels I didn't find in our reservation system, will have to reach out to them directly. > R narrIA > Natalia Mnlntknva > Centu > > : Monday through Friday 1 :30am to 7:00 m EST > Customer 07/22/2015 01:42 PM > it is ok...do the direct flight...thanks On Jul 2 a atalia Molotkova wrote. > » Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. T MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well Wnrkinn nn hntelq > Renard% > va > Centurion Relationship Manager >I I> > s: Monday through Friday T0:30am to 7:00pm EST > Customer ) 07/22/2015 01:10 PM > thank you! and I have a list of hotels...any one o em wi o...regular room (which ever has best deal!) > Hotels in Shanghai: » T) Swissotel grand Shanghai > 2) delight Palace Jing_an service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015 at 1:06 PIN, Natalia Molotkova wrote: > » Response (Natalia Molotk ova) 07/22/2015 01:06 PM > Sure, on it... > Renarris > Natalia Mnlntknva > Ce hi • Manager > > • Monday through Friday 10.30am to 7.00pm EST > > Customer 1 10712212015 0T:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: we will need a round trip a' g with hotel for 23 nights FROM : SUBJECT: PASSPOR DATE: July 22, 2015at 11:04:4 : ichard Kahn image File Attachment = IMG 1203jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card website > Tn learn mnre ahniit e-mail security or report a suspicious e-mail, please visitusatamerican > © 2015 American EFTA00345190 Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Corn pany or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American-Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > Content is provided "AS IS: without any express or implied warranties. Portions of this content are provided by G ayot© and may not be used without wri r Google "Maps Terms of Use" click • "Map Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an merman Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales tarnetc nr other nnals and m av also nmvide incentives to of travel counselors. For 'terms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > » Ref#150723-000218 » Response Natalia Molotkova) 07/22/2015 01:06 PM > S ire nn it > Renards > Natalia Mol ion Relationship Manager .. 6•- • Monday through Friday 1 :30am to 7:00pm EST > Customer 1 10712212015 01:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round tri ' n_g with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card wehsite > Tn learn more about e-mail security or report a suspicious e-mail, please visit us I I > © 2015 American Express. All rights reserved > When booking concierge services tor Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member ac cepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between The service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American-Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions . of this content are provided by Gayot© and may not be used without wri or Googgle "Maps Terms of Use" click ). For "Map Legal Notices" click here: ces ma s.html). There is typically no cost to you or mosbooking e o s oncierge ompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel EFTA00345191  mincelnrs Fnr mnre California CST#1022318, Washington UBI#600-469-6 94, Iowa TA#002, Nevada NV#2 01-0126 > » Ref#150723- 000218 » Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern,bu t outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels. > R°nards > Natalia Mnlntknva > tuff Manager : Monday through Friday 10:30am to 7:00pm EST > Customer 07/22/2015 01:10 PM > thank you! and I have a list of hotels...any one o em wi o...regular room (which ever has best deal!) > Hotels in Shanghai: » 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, Natalia Molotkova wrote: > » Res onse (Natalia Molotkova) 07/12/2015 01:06 PM > Sure nn it > Renards > Natalir> Centurion Relationship Manager h Friday 10>:130am to 7:00pm EST > Customer ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a tic ce or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located hoe something along the lines of a Marriott or. hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv • e we will need a round trip with hotel for 23 nights FROM : SUBJECT: PASSPORT ATE: July 22, 2015 at 11:04:42 : and a n image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement [ Visit the Centurion Canfwehsite > Tn learn mnre ahnut e- ail security or report a suspicious e-mail, please > © 2015 American Express. All rights reserved > > When booking concierge services for and Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by t he Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Gard Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used ereunder hv license Fnr Gnnnle "Mans Terms of Use" click here: ). For "Map Legal Notices" click here: ttp.//Www.maps.googh_ii .com/help/legalnotices_maps.html). There is typically no cost to you for most boriking efforts Concierge Company and Amencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel minspinrs Fnr mnre California CST#1022318, Washington UBI#600-469-694, Iowa TA#002 Nevada NV#2 01-0126 > » Ref#150723- 000218 » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Regards, > Natalia Mnlntknva > rPntiirinn Re la ••• moo F.- Monday through Friday 10:30am to 7:00pm EST > Customer t 107/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a is e or round trip Rome/Shanghi (dates below) coach, as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug - 25 Depart: Rome Arrival: we will need a round tri • n_g with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : 'chard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion rani wehsite > Tn learn mnre ahnut e-mail security or report a suspicious e-mail, please visit > © 2015 American EFTA00345192  Express. All rights reserved > When booki ng concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees t hat the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American-Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without wri r Google 'Maps Terms of Use" click • "Ma Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an mencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel fruinselars Fnr mare information Califomia CST#1022318, Washington UBI#600-4 -694 Inwa TA#41117 Nevada NV#20J1-0126 > > > R -000218 > > Customer ( I) 07/22/2015 03:35 PM > I need ticket to be Fully Refundable also! My brain is still on vacation! Sorry I did not tell you...can you change it? or did you only reserve her ticket? On Jul 22 2015, at 1:18 PM, Natalia Molotkova wrote: > » Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. T MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well Wnrkinn nn hotels > Renard > va > Centurion Relationship Manager >1 s: Monday through Friday T0:30am to 7:00pm EST > Customer ) 07/22/2015 01:10 PM > thank you! and I have a list of hote Is...any one o em wi o...regular room (which ever has best deal!) > Hotels in Shanghai: » 1 Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel I and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PIN, Natalia Molotkova wrote: > » Response ((Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Renards > Natalia Mnlntknva > hi Manager : Monday through Friday 10:30am to 7:00pm EST > Customer ) 07/22/2015 0T:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round trip a' g with hotel for 23 nights FROM : SUBJECT: PASSPOR DATE: July 22, 2015at 11:04:4 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card wehsite > Tn learn more ahniit e-mail security or report a suspicious e-mail, please I I > © 2015 American Express. All rights reserved > When booking concierge services tor Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers a re not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any EFTA00345193 contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American-Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to c hange. > Content is provided AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written . Fnr Google "Maps Terms of Use" click ep Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an mencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other go als, and m ay also provide incentives to our travel niincernrs Fnr mnre California CST#1022318, Nashington UBI#600-469-694, Iowa TA#002 Nevada NV#2001-0126 > > > Ref#150723- 000218 » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Regards, > Natalia Mnlntknva > Centurinn Relat • I I • - I - • Zr > > > =6 =-• Monday through Friday 1 30am to 7.00pm EST > Customer 1 i 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach as well as a centrally located something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round tri ' n_g with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: Jul/ 22, 2015 at 11:04:4 : i chard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion rarrl wehcite > Tn learn mnre ahnut e-mail security or report a suspicious e-mail, please visit I > © 2015 American Express. All rights reserved > t(Vhen booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or Amer ican Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American-Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by ervice provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any expr ess or implied warranties. Portions . of this content are provided by Gayot© and may not be used without wri r Google 'Maps Terms of Use" click • "Map Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an merman Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other nnals and m ay alsn nrnvide incentives to our travel coun selors. For more information I I California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > » Ref#150723-000218 » Response (Natalia Molotkova) 07/22/2015 03:05 PM > I emailed you hotel info, you haven't received? Holding flights as well (emailed it to you too), will wait list in coac nn the niithnund > Renards > Nat • Manager > > > Centurion Relationship > urs: Monday through Friday 10:3 am to 7:00pm EST » Customer ) 07/22/2015 02:57 PM > how is this coming along? I am being asked or e is e an o e ...DO wait list for coach... On Jul 22, 2015, at 1:18 PM, Natalia Molotkova wrote: > » Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation EFTA00345194 fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting fights? I can wait list her in coach on the outbound as wall Wnrkinn nn hotels > Renarris, > ova > Centurion Relationship Manager > > Hniirs• Mnndav thrniinh Friday 10:3 am to 7:00pm EST > > Customer ) 07/22/2015 01:10 PM > thank you! and I have a list of hotels...any one ot them will do...regular room (which ever has best deal!) > Hotels in Shanghai: » 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22 2015, at 1:06 PIN, Natalia Molotkova wrote: > » Response ((Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Renards > Natalia Mnlntknva > re hi Manager • Monday through Friday 10:30am to 7:00pm EST > Customer 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round trip a' g with hotel for 23 nights FROM : SUBJECT: PASSPOR DATE: July 22, 2015 at 11:04:4 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion rani wehcite > Tn learn mnre ahnitt e-mail security or report a suspicious e-mail, please visit I > © 2015 American Express. All rights reserved > (Vhen booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, an d are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between-the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American-Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Ga °VC and may not be used without wri r ooge "Maps Terms of Use" click "Map Legal Notices" click here: ). There is typically no cost to you or mos booking oo e o s oncierge ompany an encan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel ntinceinrs Fnr mnr California CST#1022318, Washington UBI#600-469-694, lowe TA#002, Nevada NV#2001-0126 > » Ref#150723- 000218 » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Regards, > Natalia Mnlntknva > Centtirinn Relat • i I : Monday through Friday 10:30am to 7:00pm EST > Customer t ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a is e or round trip Rome/Shanghi (dates below) coach, as well as a centrally located something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug - 25 Depart: Rome Arrival: ' we will need a round bi n_g with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : 'chard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card wehsite > Tn learn mnre ahnut e-mail security or report a suspicious e-mail, please visit I > © 2015 American Express. All rights reserved > Lhen booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not EFTA00345195 authorized to act on behalf of Concierge Comp any or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American-Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS: without any express or implied warranties. Portions of this content are provided by Gay °VC and may not be used without wri r Google "Maps Terms of Use" click • "KW Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an merman Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals and m av alsn nrnvide incentives to nurclravel counselors. For more information I terms California CST#1022318, Washington USI#600-469-694, Iowa TA#002, Neva a NV#2001- 0126 > » Ref#150723-000218 » Res.. , - L. . - lia Molotkova) 07/22/2015 02:34 PM > I can't book apartment, only web sites like and etc, are offering it, I can't book there > Renards > Natalia Mnlntknv > elationship Manager > Hours: Monde through Friday 1 :30am to 7:00pm EST » Response la a v o ova) 07/22/201 02:17 PM > Hotels: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN DESIGN - per night plus taGRANDULI HOTEL AND SPA 1 CHANGDE RD-JINGANDISTRICT DISTRICT SHANGHAI CN 200040 KING ROOM - 276.51USD per night plus tax Other hotels I didn't find in our reservation system, will have to reach out torem directly > Renards > Natalia Centurion Relationship Manager > I> > Monday through Fnday 0:30am to 7:00pm EST > Customer 07/22/2015 01:42 PM > it is ok...do the direct flight...thanks On u ,a : Natalia Molotkova wrote: > » Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Wnrkinn nn hntels > Renards > Natal > enturion Relationship Manager > > > : Monday through Fnday 10:30am to 7:00pm EST > Customer 07/22/2015 01:10 PM > thank you! and I have a list of hotels...any one o em wi o...regular room (which ever has best deal!) > Hotels in Shanghai: » 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan an hotel > 5) Pei Mansion hotel On Jul 22 2015, at 1:06 PM, Natalia Molotkova wrote: > » Res onse (Natalia Molotkova) 07/22/2015 01:06 PM > Sure nn it > Renards > Natatie > Centurion Relationship Manager > > h Friday 10>:130am to 7:00pm EST > Customer ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a tic ce or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located hoe something along the lines of a Marriott or. hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv • e we will need a round trip with hotel for 23 nights FROM : SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 : ic and a n image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card-wehcite > Tn learn mnre Mout e-t il security or report a suspicious e-mail, please » © 2015 American Express. All rights reserved > > When booking concierge services for and Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Com pany or American Express in any. way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to EFTA00345196 services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Gard Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by G ayot© and ma not be used without written permission. Used of Use" click here: Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an mencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales tarnets nr nther nnals and m av alcn nrnvide incentives to our travel counselors. For more I !terms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > » Ref#150723-000218 » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > n hip Manager • Monday through Friday 1 :30am to 7:00pm EST > Customer 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round tri ' n_g with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : 'chard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card wehcite > Tn learn mnre ahniit e-mail security or report a suspicious e-mail, please visit us I I > © 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member ac cepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between The service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American-Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions . of this content are provided by Gayotd and may not be used without wri or Googgle "Maps Terms of Use