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and marketing efforts. We measure the effectiveness of our spending by evaluating the "payback period? which we view as the
number of quarters it takes for a quarterly cohort of sellers' cumulative transaction revenue net of transaction costs to surpass
our sales and marketing spending in the quarter in which we acquired that cohort. We define a quarterly cohort of sellers as
the group of sellers that are approved to accept card payments with Square in a given quarter. On average, our payback
period has been four to five quarters.
Revenue from our sellers has grown consistently over time, resulting in strong dollar-based retention rates. Transaction
revenue net of transaction costs for each of our 18 quarterly seller cohorts (dating back to the second quarter of 2010) has
grown year over year in every quarter since the first quarter of 2012. Over the past four quarters, retention of transaction
revenue net of transaction costs for our cohorts has, on average, exceeded 110% year over year.
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The size and strength of our payments and POS business have allowed us to develop a deep understanding of our
sellers' business performance and to build a cohesive commerce ecosystem. As such, we are well positioned to provide
financial services and marketing services to sellers efficiently and intelligently. For example, one of our financial services,
Square Capital. uses our deep understanding of our sellers' businesses to proactively underwrite and extend cash advances to
them. Although Square Capital is still in its early stages, we have already advanced over $300 million across over 50.000
advances since launching it in May 2014. Square Capital demonstrates how our services can rapidly reach significant scale
through a combination of strong demand and our direct, ongoing interactions with our sellers. Although Square Capital currently
does not contribute a significant amount of revenue to our business relative to our payments and POS services, our software
and data product revenue, including revenue derived from Square Capital, has grown quickly, and we expect these products
will contribute a larger portion of our total revenue over time. Marketing services, such as Square Customer Engagement, give
sellers easy-to-use tools to help them close the loop between communication with a buyer and ultimately a new sale. We
currently see more than 1.6 million monthly feedback communications sent by buyers to sellers through digital receipts.
Together, our financial services and marketing services provide sellers with access to capital and access to customers, making
it easier for them to accomplish their goals.
We are making commerce easy for buyers too. Buyers can now use payment cards at millions of sellers whom we
believe previously only accepted cash or checks. Digital receipts give buyers a way to connect directly with their favorite
businesses and enable loyalty programs to reward them for their continued business. We provide readers that accept the latest
and most secure forms of payment, including EMV and NFC, which enables payment via Apple Pay and Android Pay.1 We
introduced Square Cash as a fast and easy way to make digital payments for both peer-to-peer transactions, such as splitting
the bill at dinner, and business services, such as paying a contractor or accountant. Our buyer network strengthens our
ecosystem by building meaningful connections between sellers and buyers.
We have grown rapidly since our founding. For the nine months ended September 30. 2015, our total net revenue grew
to $892.8 million, up 49% from the nine months ended September 30, 2014. In 2014. our total net revenue grew to $850.2
million, up 54% from the prior year. For the nine months ended September 30. 2015. our Adjusted Revenue grew to $317.6
million, up 63% from the nine months ended September 30, 2014. In 2014, our Adjusted Revenue grew to $276.3 million, up
73% from the prior year. Adjusted Revenue is a non-GAAP financial measure that we define as our total net revenue less
transaction costs, adjusted to eliminate the effect of activity under our payment processing agreement with Starbucks. In the
third quarter of 2012. we signed an agreement to process credit and debit card payment transactions for all Starbucks-owned
stores in the United States. The agreement was amended in August 2015 to eliminate the exclusivity provision in order to
permit Starbucks to begin transitioning to another payment processor starting October 1, 2015. Under the amendment,
Starbucks also agreed to pay increased processing rates to us for as long as they continue to process transactions with us.
Starbucks has announced that it will transition to another payment processor and will cease using our payment processing
services altogether prior to the scheduled expiration of the agreement in the third quarter of 2016. For more information on
Adjusted Revenue, see the section titled "—Key Operating Metrics and Non-GAAP Financial Measures? We intend to
Europay. MasterCard, and Visa (EMV) technology is a global payments standard that places microprocessor chips into credit and debit cards that
store and protect cardholder data. Near Field Communication (NFC) is a technology that allows smartphones and other devices, such as payments
readers. to communicate when they are close together. enabling transactions that require no physical contact between the payments device and the
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CONFIDENTIAL - PURSUANT TO FED. R. GRIM. P. 6(e) DB-SDNY-0074778
CONFIDENTIAL SDNY_GM_00220962
EFTA01377627
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