EFTA02268170.pdf

To: Ga From: Sent Sat 12/29/201811:57:01 PM Subject Re: Attn: Martin RE: HBRK Order Sure! Let's do it! On Sat, Dec 29, 2018 at 6:36 PM Lesley Groff ‹ > wrote: Yes, we would have to return the watch and the band together....and order a new watch with the single band. They come as a set. Still, I think worth it to get exactly what you want. Let me know! Lesley On Dec 28, 2018, at 5:46 PM, wrote: Hi! Thank you very much, Yes, I'd like to change the band to a single tour.. But do I have to change the watch as well? On Fri, Dec 28, 2018 at 5:24 PM Lesley Groff ‹ > wrote: See below. I think if you really want the single tour band it is worth the wait. ! Let me know Sent from my iPhone Begin forwarded message: From: "Martin O'Brien, Apple Business UES" Date: December 28 2018 at 3:56:02 PM EST To: Lesley Groff Cc: Bella Klein <IIIIMIMM, Rich Kahn Subject: Re: Attn: Martin RE: HBRK Order Hi Lesley - Hope you had a great Christmas! I'm just getting back into the office today and seeing this. Sony that this was ordered incorrectly. EFTA_R1_01072820 EFTA02268170 It looks like the single tour watch band is no longer available, otherwise I'd say we could just make a swap through a retail store. So, in this case, we would have to submit for a return of the original watch (double tour) and a purchase of the new watch (single tour). There is a 4 week ship time on this model. Let me know if. would still like to continue with the return/purchase and I'll help you get everything coordinated. Note: I'll be OOO Monday, but will be sure to followup on Tuesday, 1/1/19. Best Wishes, Martin O'Brien Business Expert A le Upper East Side www.amie.comiretailAnwereastside Office Hours: M-F, 9am-5pm On Dec 26 2018 at 6:12 PM, Lesley Groff wrote: Hello Martin and hope you had a Merry Christmas! We received a Hermes watch and band for (#22 on the spread sheet) but the band rs not w at s e wanted. I see I ordered it originally correct (Single tour) but somewhere along the line it became a Double Tour band...and I did not catch it. So sorry. May we return the bordeaux/Rose Extreme/rose Azalce Swift Leather Double Tour and get the Bordeaux/Rose Extreme Rose Azalee Swift Leather Single Tour instead? Do you need the watch and band returned or can we just return the band? Please let me know how to proceed. Sorry for the trouble. Thanks. Lesley EFTA_R1_01072821 EFTA02268171