EFTA00587296.pdf

Estate Manual 9 East 71" Street New York, NY 2013 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. OD 2013 Jeffrey Epstein - All rights reserved" EFTA00587296  "The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. g) 2013 Jeffrey Epstein - All rights reserved" EFTA00587297  "The information contained in this document is confidential and is intended only for the use of the authorred recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. g) 2013 Jeffrey Epstein - All rights reserved" EFTA00587298  Table of Contents Location Residence Residents Principal Preferences Principal Schedules Staff Staff Duties Staff Schedules Vendors Areas to be Maintained Administration Housekeeping Clothing Culinary Entertainment Maintenance Grounds Travel & Transportation Safety & Security Guest, Elder, Children, & Animal Care Schedules and Attachments 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. O 2O13 Jeffrey Epstein All rights reserved" EFTA00587299  Location 9 East 715' Street, New York, NY 10065 Location Facts: Zip Code: 10065 City: New York State: NY [New York] Counties: NEW YORK, NY Multi County: No City Allas(es): New York Area Code: 212 City Type: P [Post Office] Classification: [Non-Unique] Time Zone: Eastern (GMT -05:00) Observes Day Ught Savings: Yes Latitude: 40.764253 Longitude: -73.962466 Elevation: 54 ft State FIPS: 36 County FIPS: 061 Region: Northeast Division: Middle Atlantic Intro Date: 2007-06 Residence 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587300 Custom Residential, Stone Exterior Residence Facts: Square Feet: 50,000 +1- sf; 20,000 +/- livable sf Security/System: Throughout w/SR Smart Home System: Crestron Fire/Smoke Alarms: Throughout CPR Equipment: First Aid/Defibrillator HVAC: 100 ton Commercial Grade Elevator: 1 Guest, I Staff Stairway: 3; Main to second floor, Private to 4th floor, Fire to all floors Floors: 8 floors; 6 above with roof, 2 below- Basement 2: Mechanical Basement I: Large Kitchen/Pantry, Wash/Dryer Room, I BR apt w LV/1Citchen/Bath, Staff Room (Storage) w/Bath Is' Floor: Entry, Foyer, Stairway, 3 Offices, Pantry, Coat Closet, Large Kitchen, 2 Butler Pantries, 4 Bathrooms, Dining Room 2nd Floor: Living Room, Library, Small Dining Room & Kitchen, 2 Bathrooms 3rd Floor: Master Bedroom, Sitting Room, Master Shower, His/Her Toilets, His/Her Vanities, His/Her Dressing Rooms Closets, Massage Room 4'h Floor: Gym, Shower/Soaking Tub, 2 Guest Rooms w/Bath 5'h Floor: Office, 2 Guest Suites w/Baths, Mechanical, Storage 6'h Floor: Den, Kitchen, Bath, Mechanical, Storage, Balcony Roof: Prior Garden Area; Skylight in middle. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587301  Residents Principal: Mr. Jeffrey E. Epstein, owner. Staff: Lynn and JoJo Fontanilla, husband and wife couple, serving as Executive Housekeeper and Driver. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587302  Principal Preferences Boundaries For all private service provided for individuals, it is important to establish and maintain boundaries for the staff. The Principal enjoys his privacy when working, entertaining, or relaxing while in residence. Unless requested, he does not desire to have staff in his presence. When the Principal enters a room in which staff is also in, staff is to allow him his privacy. When serving the Principal, staff is to be quiet, prompt, courteous, and exit as soon as possible. Communication The Principal will initiate communication when he desires, otherwise staff is not to. Therefore, staff is not to engage the Principal in conversation or listen in on Principal's conversation with others. When the Principal does initiate a request or makes a comment, staff response is to be: I. Yes, Sir. 2. My Pleasure, Sir. 3. Answer his question specifically, ended by Sir. Staff is not to engage Principal's guests in conversation or listen to guests' conversation residence. When Principal's guests make a request or comment to staff, staff response is to be: I. Yes Sir, Yes Ma'm. 2. My Pleasure Sir, Ma'm. 3. Answer the guest's question specifically, ended by Sir or Ma'm. When staff needs to communicate with the Principal day to day, communication is to be initiated via his Personal or Executive Assistant, unless otherwise initiated by the Principal. When staff needs to communicate to the Principal when he is with guests or on the telephone regarding something urgent or important for him to know at the time 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA00587303 Temperature in Residence While in residence the Principal prefers the temperature of the residence to be cool, 60 degrees F in the master bedroom to 72 degrees F throughout the residence. Sound in Residence The Principal prefers silence throughout the residence. Lighting in Residence The Principal prefers the entry lights (on medium), foyer lights, first floor stairway lights to be on while he is in residence as well as the lights in dining room, first floor kitchen, living room, master bedroom, and sixth floor den area when he is to use them. If he is not to use them or not using them, the lights should be turned off. Lights are to be checked throughout the residence in the evening before staff retires and turned off in any areas not being used by the Principal. Fragrance in Residence The Principal prefers no fragrance in the air circulated throughout the residence. Flowers in Residence Principal prefers no flowers or if any minimal arrangement on the dining room table tropical in nature. Housekeeping Before Principal arrives in Residence, Principal prefers the residence to be clean to the highest standard. Clothing Principal prefers to dress in nice sweat suits usually or jeans and sports shirts. Culinary Principal enjoys a wide variety of healthy food served in casual style usually. Preferences include: Breakfast: special flax muffin, Fiji water cold, French pressed illy medium roast coffee (freshly ground). Lunch: often skips, but does like snacks throughout the day. The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA00587304 Snacks include finger sandwiches, sushi, and freshly baked Nestle Toll House chocolate chip cookies (to be detailed and revised possibly per recent medical checkup). Tea: often likes tea, Teavana Earl Grey Crème preferred. Drink: sometimes likes special ginger drink (existing recipe to be attached). Dinner: includes steak, hamburgers, chicken parmesan, seafood, fresh vegetables steamed, and Sheppard's pie. Entertainment Entertainment includes having friends over for meals in the dining room or appetizers in the living room, watching movies in his movie room, going out to movies, going over to friends for meals, going to the MET, etc. Maintenance Principal prefers maintenance of residence to be performed at highest professional level with to highest standards by licensed on site mechanical engineer. Major maintenance for any systems, interior or exterior is to be performed while he is not in residence. Grounds Principal prefers grounds in the front of and in the back of the residence to be maintained to the highest standard on regular basis, usually to be performed by the driver and/or the mechanical engineer. Travel & Transportation Principal prefers to set his own schedule, communicates it to his executive assistant to distribute and update to staff. Travel arrangements to be made by his Executive Assistant. Principal usually prefers to be transported in his own vehicles-jets, helicopter or boats - by his own drivers and pilots/captains. Sometimes Principal prefers to fly commercially. Principal prefers that all vehicles, jets, helicopters, and boats to be maintained to the highest standards. Principal prefers Fiji water and candy on his vehicles while being transported. Principal prefers finger food snacks with Fiji water in his jets while being transported. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA00587305 Safety & Security Principal prefers to reside in a safe environment with all required systems to insure such and to travel safely in well maintained vehicles, jets, helicopters or boats. Principal does not require personal security in residence or during travel to or from. Guest, Elder, Children, and Animal Care Principal has no elders, children or pets to care for. Principal prefers all guests to be taken care of to the highest standard. Principal's Schedules Principal sets his own schedule. He is in residence on average two weeks each month. Usually he has business meetings and time with friends arranged before arrival. His day ranges from early morning into the evening depending on how many people he is seeing. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587306  Staff Total Number: 4 Positions: Executive Housekeeper, Housekeeper, Driver/Errands, Maintenance/Grounds Executive Housekeeper- Lynn Fontanilla, Wife ofJoJo Fontanilla; lives onsite; serving her twenty first year. Contact Information Lynn's cell phone: Jo Jo's cell phone: Home number for both: 9 E 71 St. number for both: Email for both: Housekeeper- , Sister of lives offsite; serving since March, 2013 serving her first year. Contact Information Cell phone: Home number: Email: Chauffeur- JoJo Fontanilla, Husband of Lynn; lives onsite; serving his twenty first year. Maintenance/Grounds- Rich Barnett, (licensed mechanical engineer; lives offsite; serving his eighteenth year. Contact Information Cell phone: Home number: Email: 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. OD 2013 Jeffrey Epstein - All rights reserved" EFTA00587307  Staff Duties Executive Housekeeper- Lynn is the executive housekeeper for the entire residence. She also prepares and/or provides Principal's meals, does laundry, ironing, purchases groceries and toiletries for Principal, valet, butler, light maintenance. Housekeeper- assists L nn with housekee in at residence; housekeeper for Principal's Guests offsite at Chauffeur/Errands, Serving- JoJo drives for Principal and Guests upon request in NYC area, runs any errand, serves at table upon request. Maintenance/Grounds- Rich Barnett, (certified in commercial mechanical) oversees and maintains all areas including custom 100 ton commercial grade HVAC system, security system, fire, electrical, plumbing, smart home and entertainment systems, and appliances. He performs all maintenance and grounds services required personally and oversees vendor assistance when required. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587308  Staff Schedules Housekeeping/Culinary/Laundry: Lynn. Lynn is full time with two days off taking. MI is full time, splitting time between and residence to assist with Lynn with housekeeping. Maintenance/Grounds: Rich is full time with two days off on the weekends. Chauffeur/Errands: JoJo is full time with two days off. Note all schedules subject to change of Principal's schedule. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA00587309  Vendors Police: 19th Precinct 212-452-0600 ADT Central Station (Alarm) 212-302-2850 Smoke Alarm Acct # H88 504 0D51 Sprinkler Alarm Acct # H88 504 OD50 Otis Elevator 1-800-233-6847 Acct # GU163758 Con Edison 1-800-752-6633 Siemens (Computer) 1-800-631-1004 Glass Repair 718-624-5530 AD Winston (HVAC) 718-361-2811 IFL Movers 516-593-1010 G&G Duct Cleaning 718-786-6401 Premier (Wait staff/Bartenders) 212-499-0886 DJM Window Washers 347-234-0089 Herbert Rose (Water Proof/Leaks) 718-7294900 Alcon Lock Smiths (Tony) 212-752-3713 Sawyers Security/Telephone 908-996-6903 Brenner Bros. Plumbing 718-549-7860 Attack Exterminator (Patrick) 718-48-8012 Laredo Electrician (Vinny) 718-227-6607 Time Warner Cable 877-227-8711 Met # 8150200070482200 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587310  Areas to be Maintained Administration Housekeeping Clothing Culinary Entertainment Maintenance Grounds Travel & Transportation Safety & Security Guest, Elder, Children, Pet Care 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587311  Administration Legal: Darren K. Ind ke, General Counsel for over ten years, cell: • office: end_of the_skype_highlighting email: Residence Insurances/Taxes/Fees: Mr. Richard Kahn, Chief Financial Officer for over 6 years (cell: begin_of_the sk a hi hli htin ; office: begin_of the_skype_highlighting; email: Human Resources: Mr. Richard Kahn, Chief Financial Officer. Payroll: Mr. Richard Kahn, ChiefFinancial Officer Residence Systems: Mr. Richard Barnett, Chief Maintenance Engineer. Principal Related Purchases: Lynn Fontanilla, Mr. Richard Barnett to certain amount. Household/Grounds Related Purchases: Lynn, Mr. Richard Barnett to certain amount. Vendor ApprovaUPayment: Mr. Richard Kahn, Chief Financial Officer. Note: Everything above is reviewed by Principal. Areas to be managed and maintained by Director of Residences: I. Principal Preferences and Service in Residence 2. Residence Guest Preferences and Service 3. Residence Condition 4. Residence Standard of Service in all Areas 5. Residence Staff 6. Residence Vendors 7. Residence Budget 8. Residence Special Projects 9. Residence Inventory 10. Other areas at Principal's request 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA00587312  Housekeeping Zones For efficient and effective housekeeping, the residence has been divided into zones. These zones are to be cleaned one after another during the week to insure the highest standards are achieved. One to two days are to be allotted to clean each zone and the zones are part of the Daily Schedule for Housekeeping. Daily, Weekly, Six Month, and Annual Schedules for Housekeeping are to be followed to insure these high standards are consistently maintained. All schedules are to be adjusted to accommodate the Principal when he is in residence. Lynn and will perform the housekeeping. Vendors for deep cleaning will be selected, approved, and contracted with for cleaning and maintaining drapes, rugs, carpets, flooring, windows, furniture, art, etc. Other areas are to be addressed separately and are to each be cleaned during a separate day in addition to the zones cleaned weekly. These other areas include laundry, clothes & shoes, glassware and silverware, walls and ledges, staircases and books, drapes, rugs, inside of windows, outside of windows, and any other items or areas not covered by the zone cleaning. The zones are as follows: Zone B2 - Second Level Basement Zone B1 - First Level Basement Zone 1 - First Floor, Front of House, Back of House Zone 2 - Second Floor Zone 3 - Third Floor Zone 4 - Fourth Floor Zone 5 - Fifth Floor Zone 6 - Sixth Floor. Balcony Zone 7 - Roof For all zones housekeeping is to include (but extends to whatever is required): picking up items that do not belong, straightening up the items in the zones (including eyeglasses, pillows, lampshades, pictures, and portraits), dusting, cleaning all surfaces, replenishing items, and vacuuming. Any items needing repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587313 Zone Descriptions Zone B2 — Second Level Basement Zone B2 includes the mechanical room (maintained by Rich Barnett, Chief Mechanical Engineer over maintenance and grounds). Zone B1 - First Level Basement Zone Blincludes the exit area, the laundry room, the staff room, the kitchen, the hallway. Zone 1 - First Floor Zone I includes the front door area, entry, foyer, stairs to second floor, security office with bathroom and closet, guest waiting room with closet, oval office with bathroom and closet, two bathrooms, dining room, butler pantries, kitchen with large attached pantry, hallway from kitchen to elevator, cabinets along hallway with items, fire stairs area, pantry (first aid), coat closet, elevator area, back door area. Zone 2 — Second Floor Zone 2 includes the living room, library. hallway, adjacent small dining room & kitchen. 2 bathrooms, and fire stairs area. Zone 3- Third Floor Zone 3 includes the master bedroom, sitting room, master shower, his/her toilets, his/her vanities, his/her dressing rooms closets, massage room. Zone 4 - Fourth Floor Zone 4 includes the gym, shower/soaking tub, 2 guest rooms w/baths. Zone 5- Fifth Floor Zone 5 includes the office, 2 guest suites w/baths, mechanical, and storage. Zone 6 — Sixth Floor Zone 6 includes the den, balcony, kitchen, bath, hallway, mechanical, and storage. Zone 7- Roof Zone 7 includes the open roof area. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587314 The other areas are as follows: Laundry Laundry is to be addressed as required when Principal is in residence when the time is appropriate. The most needed items are to be laundered as required, in the evening if necessary. Items that can wait are to be done when the Principal leaves the residence. What cannot be done while the Principal is in residence is to be done all at once as a separate day(s) of work from any zone or other cleaning. Bed linens, towels, kitchen linens, etc., are to be washed, dried, and ironed, and placed in their proper places. Items requiring dry cleaning are sent out same day or otherwise as needed. Any items requiring repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Clothes and Shoes Clothes and shoe care are to be addressed as required when Principal is in residence when the time is appropriate. The most needed items are to be taken care of daily, in the evening if necessary. Items that can wait are to be done when the Principal leaves the residence. What cannot be done while the Principal is in residence is to be done all at once as a separate day(s) of work from any zone or other cleaning. Clothes are to be inspected, washed, dried, and ironed, and placed in their proper place weekly. Clothes requiring dry cleaning are to be sent out same day or otherwise as needed. Any clothing items requiring repair or replacement are to be noted and reported immediately. Shoes are to be cleaned, polished and returned to their proper place weekly. Any shoes requiring repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Glassware and Silverware Glassware and Silverware as well as any other glass or silver items located in the residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All glassware is to be inspected weekly and cleaned if used. All silverware is to be inspected weekly and cleaned if used . Any items requiring repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Walls and Ledges Walls and ledges throughout the entire residence are to be addressed when the Principal is not in residence on a separate day of work(s) from any zone or other cleaning. All walls and ledges are to be inspected and cleaned weekly. Any walls and ledges requiring repair are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587315 Inside of Windows and Doors Inside of all windows and doors throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All of the windows and doors are to be inspected and cleaned weekly. Any window or door requiring repair are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Outside of Windows and Doors Outside of windows and doors throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. Inspection and cleaning is to be done by an approved vendor at before the Principal is in residence monthly. Books All books throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All books are to be inspected and dusted every six months. Any attention required for any book is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Elevators and Staircases Elevators and staircases throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All elevators and staircases are to be inspected, dusted, cleaned, and vacuumed weekly. Approved vendors will assist as required. Anything requiring repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Drapes, Blinds, and Rugs Drapes, Blinds, and Rugs throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. Drapes and sheers are to be inspected weekly. Drapes are to be dry cleaned annually and sheers every six months by an approved vendor. Anything needing repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Blinds are to be inspected, dusted, cleaned, and vacuumed weekly. Approved vendors will assist as required. Anything needing repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Rugs are to be inspected, vacuumed weekly, and cleaned annually. Approved vendors will assist as required. Anything needing repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587316 Zone Cleaning Order All zones are to be cleaned by general and specific guidelines included. Cleaning order of zones: Zone I Front outside Bathrooms Kitchen Oval office Security offices Dining room Staff hallway, pantries, closets Elevator Staircase Foyer Entry Zone 2 Bathrooms Living room Library Kitchen Hidden dining room Hallway Circular Stairway Zone 3 Bathrooms Shower Vanities Dressing Rooms Massage Room Master Bedroom 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587317 Zone 4 Gym Bathroom Gym Shower Gym Tub Gym Guest baths Guestrooms Hallway Zone 5 Guest bathrooms Guest Suites Office Hallway Zone 6 Bathroom Kitchen Balcony Movie room Wrapping Room Storage Room Hallway Zone 7 Cement area Staff Stairs Other Areas Laundry Clothes and Shoes Glassware and Silverware Walls and Ledges Inside of Windows and Doors Outside of Windows and Doors Books, Elevators, and Staircases Drapes, Blinds, and Rugs The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA00587318 General Room Cleaning Guidelines In general all rooms to be cleaned left to right, top to bottom, inside to out. Steps for most rooms: Remove all things not belonging in the room. Remove all items temporarily to be removed necessary for dusting, cleaning, vacuuming. Remove garbage from containers and containers for cleaning. Dust tops of items, ceilings, fans, lamp shades, light bulbs, mirrors, etc., with ostrich feather duster. Dust and/or polishing furniture with furniture polish and polishing cloth, and/or ostrich feather duster. Clean glass tops and mirrors with glass cleaner and cleaning cloth. Wipe down moldings, doors, windows with call purpose cleaner and cleaning cloth. Check drapes, hooks/blinds; make certain hanging/working properly. Replenish items for room, straightening up, and plumping pillows. Set all clocks to proper time. Check lights, tv, phones. Clean and /or vacuum the floor. Spray air neutralizer for odors. Check temperature. Look over to make certain all is as it should be. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587319 Bathroom Cleaning Guidelines Remove any items that do no belong. Remove all robes rugs, towels, washcloths, mats, to be washed. Empty the garbage, keep containers out of room until room is cleaned. Sweep/vacuum the floor with electric broom or vacuum cleaner. Dust all high objects, ceiling, tops of mirrors, vanities, light bulbs, cabinets, etc. with an ostrich feather duster. Wipe down all molding, doors, and windows with all purpose cleaner and cleaning cloth. Clean minors with glass cleaner/paper towel- top to bottom. Clean sink/vanities with all purpose cleaner and brush/sponge- top to bottom. Clean tub with bathroom cleaner and brush/sponge- top to bottom. Clean toilet with toilet bowl cleaner using toilet brush; squirt and clean under rim; clean lid, bowl, sides, front, back, base, floor; polish handle; check flushing. Restock toiletries, including tissues, toilet paper, etc., fold toilet paper in "V". Clean floor with mop using ammonia based cleaner and hot water; mop over after with clean, warm water. Replace all robes, rugs, towels, washcloths, mats, with clean ones. Make certain all hung, folded, and placed properly. Replace garbage containers. Check lights, and phones and tv if present. Check temperature. Spray air neutralizer for odors. Look over to make certain all is as it should be. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587320 Bedroom Cleaning Guidelines Remove any items that do no belong. Remove any items necessary for cleaning. Remove and empty garbage containers. Clean under the bed with electric broom, dust mop, or vacuum cleaner. Make bed with fresh linens and clean mattress protector. Dust all pictures, lamp shades and light bulbs (replace light bulbs), blinds, etc., with ostrich feather duster. Dust and/or polish all furniture with ostrich feather duster/furniture polish and polishing cloth. Clean minors and glass tops with paper towels and glass cleaner. Wipe down all walls, doors, and light switches with all purpose cleaner and cleaning cloth. Clean telephone, remote control, radio; make certain all work with disinfectant cleaner and paper towel. Set alarm clock correctly; check phones, lights, tv. Make certain drapes hang properly, check hooks, and any blinds work properly. Replace all items removed for cleaning. Vacuum and replace garbage containers. Spray air neutralizer. Check room temperature. Look over to make certain all is as it should be. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587321 Living Room Cleaning Guidelines Remove any items that do no belong. Remove any items temporarily necessary for cleaning. Remove and empty garbage containers. Straighten items up. Dust all furniture, and pictures, lamp shades and light bulbs (replace light bulbs), blinds, etc., with ostrich feather duster. Clean mirrors and glass tops with paper towels and glass cleaner. Wipe down all walls, doors, and light switches with all purpose cleaner and cleaning cloth. Clean telephone, remote control, radio with disinfectant cleaner and paper towel; make certain all work. Set clock correctly; check phones, lights, tv. Make certain drapes hang properly, check hooks. Replace all items removed for cleaning. Plump pillows. Vacuum and replace garbage containers. Spray air neutralizer. Check room temperature. Look over to make certain all is as it should be. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587322 Daily Housekeeping Schedule - When Principal is not in Residence To be performed by Executive Housekeeper, Housekeeper when available, and Vendor as Approved. Morning Graces Check telephone and email messages. Make certain the appropriate security turned off or on. Have front of house outside door hosed down and checked for garbage, etc. If to snow, make sure salt is put down for ice. Have snow and ice scraped. Turn snow melting on. Have outside back of the house checked for garbage, etc., and cleaned up if necessary. Walk through residence and check each room and area. Turn on appropriate lights. Check for burnt out lights. Open appropriate drapes or blinds. Pick up items not belonging in areas. Straighten up any items out of place, including pictures, paintings, rugs, etc. Puff pillows. Make certain all clocks are on correct time. Have any live plants checked and have watered if necessary. Note anything that needs to be repaired, replaced, or secured and report. Be aware of items missing, out of place, stains, rips, leaks, drips, unusual smells and report. Check temperature. Zone Cleaning of One Zone for the Day or Cleaning of Another Area Zone cleaning is to begin with Zone I and proceed to Zone 6 every day or two depending how much cleaning is required for the specific zone, then proceed to B I. If the roof is being used, the cleaning will proceed to it Zone 7 before proceeding to clean other areas.. If not, the cleaning of the other areas is to begin. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587323 Evening Graces Check telephone and email messages. Make certain the appropriate security is turned on or off. Have front of house outside door hosed down and checked for garbage, etc. If to snow, make sure salt is put down for ice. If iced, have scraped asap. Have outside back of the house checked for garbage, etc., and cleaned up if necessary. Turn off appropriate lights. Close appropriate drapes or blinds. Pick up items not belonging in areas. Straighten up any items out of place, including pictures, paintings, rugs, etc. Puff pillows. Make certain all clocks are on correct time. Note anything that needs to be repaired, replaced, or secured and report. Be aware of items missing, out of place, stains, rips, leaks, drips, unusual smells and report. Check temperature. Before the Principal Arrives in Residence Beginning three days before the Principal arrives in residence, all zone cleaning and the cleaning of other areas are to stop. The entire residence is to be given a once over cleaning. All things are to be placed in their proper order. Daily Housekeeping Schedule - When the Principal is in Residence To be performed by the Executive Housekeeper and the Housekeeper. When the Principal is in residence, serving him and his guests is to be the first priority. All housecleaning and laundry, etc., is to be adjusted to accommodate him and any guests and is to be performed at the most appropriate times to insure the best service and the least disturbance. All zone cleaning and the cleaning of other areas are to be discontinued until he has left the residence. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA00587324 Bathrooms: In those being used, pick up all items that do not belong. Sweep floor. Clean the toilet, the sink, the shower and/or bath used. Clean the mirrors. Shine the faucets, toilet paper holder, towel rack, toothbrush holder, door handles. Fold the toilet paper in a "V". Arrange or replace needed items such as soap, shampoo, tissues, toilet paper, fresh towels and bath cloths. Clean the floor as needed. On the First floor, Second floor, Third floor, Sixth floor used and any other floors used. Bedrooms: In those being used, pick up any items that do not belong. Close all windows and sheers if open. Make all beds as needed. Neaten all personal belongings. Straighten all throw pillows. Clean all mirrors. On the Third floor and any other floors used. Furniture: In areas being used; clean, dust, shine tables, chairs, and plump cushions. Glass: In areas used, clean glass doors and tables as needed. On the First floor, Second floor, Third floor, Sixth floor used and any other floors used. Dishes/Dishwasher: Wash dishes, use dishwasher if needed. Do not wash fine china, crystal glassware, silver, hand painted dining ware in the dish washer. If you are not certain, do not wash the item in the dish washer. On the First floor and any other floors used. Kitchen: In kitchens being used, clean the sink and countertops (underneath items too). Clean the microwave oven. Clean smudges off of cabinets, refrigerator doors, light switches and doors. On the First floor and any other floors used. Vacuum: In areas used, vacuum. Comb any tassels in areas used. On the First floor, Second floor, Third floor, Sixth floor used and any other floors used. Sinks and drains: In areas used remove any deposits, clean and shine. First floor, Second floor, Third floor, and any other floors used. Garbage: In areas used, empty, spray with Lysol, replace bag, and wipe off. On the First floor, Second floor, Third floor, Sixth floor used and any other floors used. Clocks: Check time and date. On the First floor, Second floor, Third floor, Sixth floor used and any other floors used. Lights, Phones, TV's, Odor, and Temperature of each room are to be checked and addressed as needed.. Eyeglasses, cleaners, pens, pads for each room applicable to be checked and restocked. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. tt is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA00587325 Daily Housekeeping Schedule To be performed daily when Principal is not in residence (see details above). Daily Graces Zone and Area cleaning Evening Graces Weekly Housekeeping Schedule The cleaning of zones and other areas is to begin at the first of the week and proceed daily one right after another after the Prin