📄 Extracted Text (289 words)
CerirAvirwealth I -\\it ik
Commonvtiealth Bank of Australia
ABN 48 123 123 124
Enterprise Services
Processing Services Sydney
31 Binge Ave PO Box 492 Customer Service 13 2221
L rcloombe NSW 2141 Lidcombe NSW 1825 Facsimile (02) 8737 3609
Australia Australia
9 October 2018
Dear MR PRALJAK,
We're unable to recover the money you transferred
Recently, you asked us to recover some money you transferred by electronic payment' to an account at
ANZ Bank. ANZ Bank has contacted us and confirmed that they received the money.
Here are the details:
Account Number
Date money was transferred 17/10/2017
Amount $350.00
Account where money was sent
Reference number CN 4897260
Unfortunately however, ANZ Bank has declined our request to return the funds and the Commonwealth
Bank cannot reverse the transaction from the destination account holder's account without their
permission. In addition, the law prevents us from disclosing the destination account holder's identity to
you without their consent or unless compelled to do so by an order of the Court.
What do you need to do?
We are sorry we are unable to help you further in recovering this money. We suggest you seek
independent legal advice to find out whether you can recover it another way.
When transferring money electronicaly, please ensure that the money goes to the correct account by
checking the details in the From Account and To account field before clicking Confirm.
We're here to help
If you have any questions or need more information, please call the Netbank Help Desk on 13 2221 +
option 4, 24 hours a day, 7 days a week.
Yours sincerely
Commonwealth Bank
Processing Services
1 Electronic Payment fkterb t(i WI (A oilhor, online puynw11lu, Ii lunurl Mill 1110)011 billIkinU
ACS-077
EFTA00081867
ℹ️ Document Details
SHA-256
41cb7aac80a40cc54393437b0741c9e99ec7cb0792c552c279fa37edd43b8ed6
Bates Number
EFTA00081867
Dataset
DataSet-9
Document Type
document
Pages
1
Comments 0