EFTA00262077.pdf

1/28/24, 10:30 AM Gina - Payments with Debitsuccess on behalf of Copper Coast Fitness coAtne.i.)ceme:"Yr Of SaIRTS A P.1.0 te....K.A6 CENTRE C.C?(CI:2 crt CII-65 EU-IIs / MANAGER 1,20 Gma il ke,"01NA • Payments with Debitsuccess on behalf of Copper Coast Fitness To: •S• 29 November 2022 at 12:22 Hi Welcome to Debitsuccess. PAW-161\7(5 or Co NIT RAG r - t3 A KW- ACCOUNT Dl R..eCT k3 We are a specialist billing company who will be collecting your payments on behalf of Copper Coast Fitness. Please take a moment to check and confirm the payment details shown in your attached contract. You should also keep a copy for your records. If there are any mistakes or changes required to the above please contact us as soon as possible on 1800 148 848 and quote your reference which is CCSC884364. You can also contact us via our website at http://www.debitsuccess.com.au/contact particularly if you should have a change of address or contact phone numbers during the term of your contract. Thank you for choosing Copper Coast Fitness and Debitsuccess as your convenient way to pay. CAUTION: This email message and any attachments contain information that is confidential. If you are not the intended recipient, any use, disclosure or copying of this message or attachments is strictly prohibited. If you have received this email message in error please notify us immediately and erase all copies of the message and attachments. Debitsuccess document CCSC884364.pdf 1—i 125K https://mall.google.conVmall/u/Onik4b27812ae2f&viewr-pt&search=allSpernimsgid-=msg-f:1750793433498568475&simpl=msg-f:1750793433498... 1/1 EFTA00262077 Customer Agreement Business Name: Copper Coast Fitness Legal Name: Copper Coast Sport & Leisure Centre Address: lADoswell Terrace. Karin SA5554 ABNIACN: 18 118 940 063 This Contract governs drect-debit payment by the Customer of fees owed to the Facility. My changes to this Contract must be countor-signed by the Customer. This agreement is an ongoing agreement and will continue until the facility or the customer terminates it. Customer Details Debitsuccess Nurrber:CCSC8£t4364 First Name Date of Birth Last Name Sex Phone -Home F MId F Mailing Address Post Code Phone-Work 5551 Suburb State Phone-Mobile SA Physical Address (If different from above) Phone-Emergency Facility Identifier Emergency Contact Name 1116193-244231-CCSC (21,111 Email Address Customer Type I? New Customer F Re-enrolment F Transfer Payment Plan Instalment amount: Billing Fee: TOTAL: $17.00 S 51700 First Payment Date: Payment Frequency 02,01/2023 PI Weekly Minimum Term: Months OR Payments (NOT both) NOTE: Establishment fee of $60.00 wli be added to the first instalment. In addition, a Default Charge of $10.00 avill be charged for each dishonoured payment. Cancellation before minimum term Contract may be suspended as per attracts a cancellation fee of: the Terms and Conditions on the rear of this contract. This attracts a weekly fee of: Total Value of Contract $128.00 F Tick if you wish to terminate after Initial: minimum term Special Conditions: NO Admin fee $5 Suspension fee 30 Days Notice To Cancel at no charge EFTA00262078 After the agreed number of payments (specified above) have been made, if you have chosen not to have this Contract terminate after the Minimum Term (by ticking the box above where indicated) this Contract will become an ongoing membership contract. You agree that this authorisation will remain in force in accordance with the provisions of both the Debitsuccess Contract - Terms and Conditions and any separate contract/terms and conditions issued by the Facility, and that you have read and understood the same. Signature Signature Date and lime 29/112022 12:21 pm A JtA Direct Debit from Bank Account, Building Society Or Credit Union Details of the Account to be Debited (All details must be supplied) Name of the Financial Institution INVe authorise Debitsuccess Pty Commonwealth Bank Ltd ACN 095 551 581, APCA User ID Number 507519, 387342, 496485, 184534, 518466, 621258 to debit Account Name my/our account at the Financial Institution identified here through the Bulk Electronic Clearing BSB Number System (BECS). I/We authorise you until further notice to debit mylour account with all amounts which Debitsuccess Pty Limited, the or registered initiator of the above Authorisation Code may be initiated by Direct Debit. i/We acknowledge and accept that the bank accepts this authority only upon the conditions set out in this form. IW I confirm that I have authority over this bank account, and that it can be operated severally Direct Debit from Credit Card Credit Card Number Expiry Date Credit Card Type F Visa F MasterCard I Arrerican Express Name On Card By signing this form VWe authorise Debitsuccess Pty Umited, contracted by and acting on behalf of the Business to collect payments due by me/us pursuant to the Agreement (defined below), to debit payments from my specified Credit Card above, and I/We acknowledge that Debitsuccess will appear as the merchant on my credit card statement. l/We authorise Debitsuccess to vary the amount of the payments upon instructions from the Business and where such instructions from the Business are received by Debitsuccess Pty Umited, I/We do not require Debitsuccess Pty Umited to notify me/us of such variations to the debit amount. This Authorisation Is to remain in force in accordance with the terms and conditions on this Direct Debit Request and the provided DDR Service Agreement which follows, and i/We have read and understood the same. r I confirm that I have authority over this credit card, and that it can be operated severally EFTA00262079  Signatures This authorisation is to remain in force in accordance with the terms and conditions of this page and on the reverse side hereof, and I/We have read and agree to be bound by the said terms and conditions. Signature - Member Signature Date and Time L' EVI 1.27)22 12 2', pm Signature - Staff Signature Date and Time 29. 1 1,2022 1222 pill Wl — This agreement is subject to a 7day cooling off period which starts29111/2022 02:52 pm and ends06/12/2022 02:52 pm or the opening of the club, whichever is later. 7321340628 The issuer of the billing sang en !s Debitsuccess Pty Ltd (A8N 32 095 551 581). Debitsuccess is an Puthonsed Repr esentatim (AR 407894) of Transaction Senices Holdings Limited (PFSL 338256). The Debitsuccess Contract —Terms and Conditions 1. Introduction This document outlines the rights and responsibilities you have with regard to the ability of Oebitsuccess to directly debit your nominated bank account or credit card for any instalments or payments due by YOu under the terms and conditions of this Contract. All communication relating to this Contract are to be sent directly to Oebltsuccess. All queries regarding the provision of the Services should be directed to the Facility. 2. Definitions In this Contract, the words and phrases referred to below are defined as follows: • "Commencement Date' means the date that the Facility provides the Services to the Customer or such other date as agreed by the Facility and the Customer. • 'Contract" means these terms and conditions together with the conditions of instruction to accept direct debits. • "Customer" or "you" means the person or party signing this Contract. • 'Debitsuccess' means Oebitsuccess Pty limited, a company incorporated in Australia - Phone: 1800 148 848, Email: Postal address:P.O. Box 577, Mt. Waverley, Victoria 3149. • "Facility" means the organisation providing the Services and/or its franchisees, as applicable. • 'Facility Membership Agreement' means any terms, conditions and contractual agreements made between the Facility and the Customer. • 'Services' means the services to be provided by the Facility pursuant to which this Contract relates. for the purposes of this Contract, 'Services" means an entitlement to use the Services provided by the Facility and does not mean the "actual" use of the Services. 3. Term This Contract will commence on theCommencement Date and will continueuntil all instalments and payments due have been paid in full, unless terminated earlier in accordance with clause 4. 4. Early termination This Contract may be terminated at any time with the agreement of the Facility. The Customer shall not consider that this Contract has been terminated until such time as termination is confirmed in writing to the Customer by Debitsuccess and/or the Facility to the last address of the Customer that Debitsuccess has on record. Termination of this Contract will also terminate the instruction to accept direct debits. 5. Further customer agreements The Customer agrees that. • Change in Facility details -the Customer% obligations under this Contract are not affected by a reasonable change in the normal location where the Services are ordinarily provided, a reasonable change in the location of the Facility's premises, a change in the ownership of the Facility, or a change in the name of the Facility; and Rights conditional - the Customers rights to the Services are conditional upon he or she: o complying with any rules and conditions of the Facility relating to the Services:and o making any payments required under this Contract when due. 6. Payments As consideration for receipt of the Services, the Customer agrees to pay the instalment amount at the agreed payment frequency for the term of this Contract. The Customer may alter the payment frequency a nd/or day to debit by requesting a change with Debitsuccess. However, any changes shall not affect the total amount of money the Customer would otherwise be required to pay. Should there be any payments in arrears, the Customer authorises Debitsuccess to debit the outstanding balance in order to bring the account up to date. 7. Administration Fee A one-off lee of the amount indicated on the front of this Contract is payable to Debitsuccess by the Customer on signing this Contract. The Customer authorises Debitsuccess to add any fees owing under this clause, to the initial instalment to be paid by the Customer las a separate payment or otherwise) or to such other instalments as Debitsuccess may, at its sole discretion, decide. 8. late Payment Fee A late payment fee of the amount Indicated on the front of this Contract is payable by the Customer to Debitsuccess for each reversal of a payment initiated by Debitsuccess in accordance with this Contract. The Customer authorises Debitsuccess to add any fees owing under this clause to any future instalments paid by the Customer (as a separate payment or otherwise). 9. Privacy The Customer acknowledges that: EFTA00262080  • Debitsuccess is entitled to store his or her personal information (whether received from the Customer, the Facility or otherwise) on its systems, and use it for the purposes of administering this Contract, providing its products and services, or offering alternative products and services: • he or she has rights of access to, and correction ol, his or her information under the Privacy Act 1988 (Cth); and • Oebitsuceess for the Facility) may contact the Customer for any purpose related to the provision of its products and services. 10. Liability The Customer agrees that, to the extent permitted by law, neither the Facility, Debi ts uccess or any of their related companies, directors or employees will be liable for any direct, indirect, or consequential injury, loss or damage to the Customer, or to the property of the Customer whatsoever, arising out of or in relation to this Contract. 11. Debt Collection Action The Customer: • authorises the Debitsuccess to notify any debt collection or credit reporting agency upon default by the Customer in regard to any obligation to pay under this Contract; • agrees to immediately pay the full outstanding balance of the remainder of the payments due, including any current arrears, should a default occur prior to this Contract terminating; • authorises Debitsuccess to add $25 to the outstanding debt as its fee for dealing with the default; and • agrees to pay any and all costs incurred as a result of debt collection including the commission, fees and costs charged by any debt collection agency (approximately 25% of the outsta nding debt). 12. Contracts Privity The Customer acknowledges that Debitsuccess has been contracted by the facility to collect the instalments due under this Contract and the Customer acknowledges that all rights of the Facility pursuant to this Contract are able to be enforced by Debitsuccess as if it were the Facility, without any involvement on the part of the Facility or the consent of the Customer. 13. Entire Agreement This Contract and the Facility Membership Agreement las applicable) constitutes the entire agreement, understanding and arrangement (express and implied) between the Customer, the Facility and Debitsuccess relating to the subject matter of this Contract, and supersedes and cancels any previous agreement. understanding and arrangement relating to the subject matter of these arrangements whether written or oral. In the event of any inconsistency between the terms of this Contract and the Facility Membership Agreement that specifically relate to the rights and obligations of the Facility [other than any right to unilaterally vary fees payable), the terms of the Facility Membership Agreement shall prevail. 14. Severability If any provision of this Contract is prohibited, invalid or unenforceable, that provision will be ineffective to the extent of the prohibition, invalidity or unenforceability without invalidating the remaining provisions of this Contract or affecting the validity or enforceability of that provision, unless it materially alters the nature or material terms of this Contract. TERMS AND CON DMONS OF THE DEBITSUCCESS DIRECT DEBIT REQUEST (DDR) SERVICE AGREEMENT 1. INITIAL TERMS Debitsuccess will debit your nominated account for the amounts and at the frequency of payments as agreed between us on the Debitsuccess DOR Contract, authorised and accepted by you. 2. CHANGE OF TERMS In the unlikely event that the initial terms are to change, they can only do so in accordance with your Contract and we must give you at least 14 days' notice of the changes including if applicable the new amount, new frequency and next debit date. 3. DEFERRING OR STOPPING A PAYMENT Should you wish to defer a payment to another date you must contact Debitsuccess before the date of that payment to request the deferment. Deferments are entirely at the discretion of Debi ts uccess and will depend on the length of deferment, the current state of your account and your past history. You may request us to stop an individual payment however you will still be liable to make this payment by some other method or your account will become overdue 4. ALTERING THE SCHEDULE Should you wish to alter the payment frequency or Day to Debit, conta ct Debi tsuccess and we, at our discretion, may be able to make the cha nges you require. There may be a fee charged for this service (details of any fees payable can be obtained by contacting Debitsuccess on 1.800 148 848). Any changes made will not affect the total amount you would otherwise have pa Id over the minimum term of your Contract 5. SUSPENDING THE PAYMENTS Suspension of payments may be possible under the terms of your Facility Membership Agreement. Payments may be suspended for a minimum of 2 weeks at a time so long as the total time suspended within the minimum term does not exceed 6 weeks. In order to suspend payments you should contact Debitsuccess at least 3 days prior to the date of the first suspended payment. There is a charge of $5.00 per week while the contract is suspended unless a different fee is specified on the front of this Contract. Any time spent on suspension will be added onto the minimum term of the Contract so that the sum of the instalments payable for the minimum term or number of payments shall still be payable regardless of any suspension or suspension charges made. 6. CANCELLING THE PAYMENTS You can cancel this Direct Debit Request Authority by requesting this of Debitsuccess or your bank. Cancellation of the authority to debit your account will not terminate this contract or remove your liability to make the payments you have agreed to. 7. DISPUTES if you dispute any debit payment, you must notify Debitsuccess Immediately. Debitsuccess will respond to your dispute within 7 working days and will immediately refund the amount of the debit if we are not able to substantiate the reason for it. If you do not receive a satisfactory response from us to your dispute contact your financial institution who will respond to you with an answer to your claim within S business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing. EFTA00262081 8. NON WORKING DAY When the day to debit fails on a weekend or public holiday the debit will be initiated on the next working day. 9. DISHONOURED PAYMENTS It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured, Debitsuccess will debit the amount indicated on the front of this Contract with your next payment and may, if we have not received instructions to the contrary from you, debit both the current due payment and the now overdue payments) on the same day. Debitsuccess may debit other fees or costs involved with debt collection in accordance with the terms and conditions of the Contract. 10. ENQUIRIES All enquiries should be directed to Debitsuccess and should be made at least 1 working day prior to the next scheduled debit date. It. YOUR OTHER RESPONSIBILMES In addition to those already mentioned, you are responsible for ensuring that your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide Debitsuccess with a new account number. DEBITSUCCESS' PRODUCT DISCLOSURE STATEMENT ABOUT US This Short-Form Product Disclosure Statement (Short•Form POS) Is prepared by Debitsuccess Pty Ltd MN 32 095 551 581 (Debitsuccess, We, Us). We are a wholly owned subsidiary of TSG Holdings (AUST) No.2 Pty Ltd MN 89 608 821 281 and a related company of Transaction Services Holdings Limited ARBN 125 664 860 115Hil. HOW TO CONTACT US You can contact Us by telephone by fax via our website (swnv.debitsuccess.com.au) or by writing to us at PO Box 577, Mt Waverley Victoria 3149. PRODUCT ISSUER Oebitsuccess is the Issuer of the Debitsuccess Direct Debit Payment Product (the Product) under an Intermediary authorisation with THSL THSL hold an Australian Financial Services UCenCe (No. 338256) and We are an authorised representative of THSL (AR 407894) authorised to provide financial product advice about and deal In the Product. THE PRODUCT The Product is a non-cash payment facility which allows you to enter Into an arrangement with us for the payment of reoccurring amounts to a single merchant by direct debit from your nominated bank account or credit card ('Account). We can only provide the facility to you if we have received a completed Direct Debit Request that you have agreed to. UPDATED INFORMATION Some information might change from time to time. We will issue a supplementary or replacement Short-Form PDS to you if there is a materially adverse change to or omission from the information. For other changes, you can obtain up to date information by contacting us. We will send you updated Information free of charge on request DISCLAIMER All information in this Short•Form PDS is general only and does not take account of your individual objectives, financial situation or specific needs. You should consider how the information in this Short-Form PDS meets your needs before deciding to apply for the Product OTHER INFORMATION THAT FORMS PART OF THIS SHORT-FORM PDS The following documents are incorporated into, and form part of, this Short-Form PDS: 1. The Terms and Conditions of the Debitsuccess Contract and/or your customer/service contract end 2. The-Terms and Conditions of the Debitsuccess Direct Debit Request (DDR) Service Agreement You should read these documents as they Include important Information about the terms and conditions that apply to our provision of the Product to you, including information about cancellation and termination rights, breach of contract, liability and privacy. They are prints on the back of our Direct Debit Request (DDR) which you will be given by the merchant you require your payment to be made to. The documents are also publ featly available to view or download from our website or you can ask us for a copy. SUMMARY OF FEATURES AND BENEFITS OF THE PRODUCT The Product allows you to make recurring payments from your Account to a single merchant - for example a club or organisation you have membership to.It has many benefits, the key ones are summarised below: Certainty • you can align payments to your income stream by nominating the day payments are to be deducted from your Account and the frequency. Flexibility • nominate payments to continue or stop on expiry of the minimum term. Responsiveness -you can elect to pay moreover a shorter term (paying off your liability earlier) or if your circumstances change you can arrange to EFTA00262082 make 'catchup' payments in special circumstances. Security of Data • we have in place security systems of a very high standard which comply with the Payment Card Industry Data Security Standards to ensure that your personal Information Is secure from unauthorised access. SUMMARY OF RISKS OF USING THE PRODUCT The Product is designs to provide you with a simple and easy to use payment solution. The Product Is not 100% risk free and there are some risks associated with use of the Product We cannot debit your account If you give us Incorrect Account Detail or If you have insufficient clear funds in your Account and In the unlikely event that our systems or service providers are temporarily unavailable we may not be able to debit your Account on the nominated day. DISPUTE RESOLUTION if you are not satisfied with our services, please telephone our Internal dispute resolution service on 1800 148 848 or write to us. We will acknowledge your complaint In writing within 7 days and endeavour to resolve It promptly. If you are not satisfied with our response, you dispute resolution can contact by telephone 11800 931 678) or via their website (https://www.afca.orgau/). COSTS AND OTHER AMOUNTS PAYABLE We may deduct the following fees from your Account at the times indicated: When Pay:. :I. Administration• A maximum amount of $110. Once only when Product is first The fee could range between $0 and $110 depending on established your arrangement with your merchant For example: You may be charged a one off fee of $10 if so it will be clearly indicated on the DDR form that you complete with your merchant Reversal lip to $15 On the Dishonour of a payment Debt Collection" $25 plus 25% of full outstanding balance. \On cancellation of the product due to your failure to pay the required For example, if your outstanding balance was $200, the amounts under your Debt Cancellation Fs owing, in addition to the outstanding customer/membership contract contract balance of $200, will be $75 comprising $25 plus resulting in the referral of your 25% of the remaining balance (i.e. 25% of $200). account to Debt Collection. *The fees noted In the table above are maximum amounts charged by Debitsuccess in relation to the provision of the product The actual amounts payable are set out in your customer/membership contract You will be notified In writing of the amount you pay before the Product is issued to you. " This fee will only be charged If Debitsuccess provides Debt Collection Services to the business providing goods or services to you. If this is the case, the terms relating to Debt Collection Services set out in your customer/membership agreement will also apply. This Short-Form Product Disclosure Statement is dated 7 December 2016 and provides a summary of key information in the Product Disclosure Statement as at that date. We will provide you with a Product Disclosure Statement free of charge on request. EFTA00262083 AD_Dite,53e o 1'C 1-4 A NAGER GILES ett1S co1 / (>20 (IQ 1.)CO3 4 )(\) m An)1PoLATIN,c. 1•)D •SEKtiAL ARA ET t 4\)G EF Vi CT( NI vou0010 I J SEy ,AP-I)SC kiNci Copper Coast Sports & Leisure Centre 1 Doswell Terrace Kadina SA 5554 ( 13th August 2022y To the Manager, I am contacting you to report an ongoing issue concerning my Gym Membership, conceming your payment system and payments of my membership. I have constantly experienced issue concerning this payment system involving being informed via email or text messages of payments not being paid, which as attached to this report I have been experiencin g your payment system direct debit the payments then returning the payments prior to reporting to me that there are issues with the payment not being made. I have attached a copy of a bank statement of the bank account which the payments have been deducted which clearly states that the payments are being deducted and then reversed, which has been occurring on numerous occasions. I instructed the payment system to cancel my payment plan if the issue could not be rectified as I do not want to cancel my gym membership but need the payment system issue for this membership to be rectified or given another option for the payments of the membership. Following the payment system direct debit $51.00 which is the balance paid in full I then received another email 6 days later stating I still owed $20.00 on my membership. Clearly I did pay in full and this seems to be suspicious of Fraudulent activity or a mistake. I do not wish to cancel my gym membership and am requesting that this issue is thoroughly investigated either as a mistake in the payment system or as suspicious activity. I have been confirmed recently as being a victim of organized crime and am suspicious of this activity involving my bank account and the payment department and the suspicion of hacking either my gym membership account, the payment system or my bank account. I am contacting you to investigate this issue and to resolve this issue so that I can continue my gym membership as normal Thank you Kind Regards Out 75 sezcya L CUn)eJECT Eft ( KIce\rt Bbto/cE - A iC4 "DC1 - 3- 0H N) LS EAN1 14.1 P FRASER ELLA S M stEV er•) /..)R5i--1A G PIP LAVA J i3eTTS Kee'° "" t ViCK-. 1 CHAO COV NATAL t E eTTS - (A1711".\A c, ILL ,..)12„ CDV -51)1.1 A A.\ 'an/ A< tl GTS_vMYNA EFTA00262084  8113/23. 9:06 AM Gmail - Second Unsuccessful Payment attempt 1-- Gmail 1111MIMa Second Unsuccessful Payment attempt 5 messages 4 August 2023 at 16:37 beigravialeisure SA 4-Aug-2023 OVERDUE NOTICE Dear Debit Success Reference: Overdue Amount: $ 44 Due for immediate payment If you have already paid the amount requested or called us to arrange a payment plan within the last 24 hours, please disregard this email. We recently communicated with you and advised that your payments in relation to your payment agreement with us. Copper Coast Fitness , had been unsuccessful. According to our records the overdue balance is currently $ 44 . This balance may include default fees and other charges applied in accordance with your agreement. If you have recently completed a suspension period, the overdue amount may be related to the phasing of your payment cycle. Please take one of the following steps as soon as possible: 1. Go to https://paynow.debitsuccess.com/ to make a payment using a credit/debit card or online banking. If you are using a new card and wish to update the details please ensure that you select the option to save this card for future payments. htlps:ffmail.google.comfmaillul0flik=b27812ae2f&vieyrpt&search=alt&permthid-- tNead-f:17732813147777462948simpininsg-1:1773281314 7777 1(4 EFTA00262085  8/13/23, 9:06 AM Gmail - Second Unsuccessful Payment attempt 2. Contact The Debit Success Customer Services Team on and arrange to pay the arrears amount of $ 44 with a credit/debit card before your next debit. While any of the Debit Success agents can assist you in making a manual payment, they do also offer an easy-to-use self service option by selecting 1 on your keypad and following the voice prompts. 3. We can help you get back on track with your payments. Ask Debit Success if a payment plan is available when you call. If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current overdue in addition to your usual payment amount. If your payments have failed due to a change in card details, please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are awaiting your new card. We appreciate your co-operation with this matter. Sincerely, The Copper Coast Fitness Team Online Payment Option: https://paynow.debitsuccess.com/ Payment can be made by Credit/Debit Card or Bank Direct Transfer Total Due: $ 44 Debit Success Referenc 5 August 2023 at 14:44 To: To whom it may concern. I have encountered numerous problems with your payment system of my membership that has been a continuous event and am quite dissatisfied with the effort to rectify this problem and as a dissatisfied customer I wish to cancel my contract with your service. Could you please cancel my contract and inform me of this requested action when actioned. https //mail googlecom/mailfu/0/?ik=b27812ae2f&view-pt&sea rch=all&pounthid=thread-f:17732813147777462946simpl=msg-f:1773281314 7777 2/4 EFTA00262086  8/13/23, 9.O9 AM erne - Third unsuccessful Payment attempt Gmail Third unsuccessful Payment attempt 1 message 12 August 2023 at 15:57 belgravialeisure SA 12-Aug-2023 OVERDUE NOTICE Dear Debit Success Reference: Overdue Amount: $ 20 DUE FOR IMMEDIATE PAYMENT We are concerned that your payments in relation to your agreement with us, Copper Coast Fitness considerably overdue. are now > Current The agreement. overdue balance is $ 20 . This may include default fees and other charges in accordance with your Please take urgent action by doing one of the following: 1. Go to https://paynow.debitsuccess.com/ to make a payment using a credit/debit card or online banking. If you are using a new card and wish to update the details please ensure that you select the option to save this card for future payments. 2. Contact the Debit Success team by calling to bring the account up to date. While any of the Debit Success agents can assist you in making a manual payment, they do also offer an easy-to-use self service option by selecting 1 on your keypad and following the voice prompts. haps://matgoogleaornimau/0rikrb27812ae2faview9a&searchnall&partnthaMthceszt4177400358316408118879sImplmnsg-t1774 0035831640... 1/2 EFTA00262087  8/13,23, 9'.09 AM Gmail - Third unsuccessful Payment attempt 3. If you are experiencing difficulty keeping up with regular payments they may be able to offer a suitable payment plan. This will avoid escalation to an external collections agency. We appreciate your immediate co-operation to this matter. Sincerely, Copper Coast Fitness Online Payment Option: https://paynow.debitsuccess.com/ Payment can be made by Credit/Debit Card or Bank Direct Transfer Total Due: $ 20 Debit Success Referenc httpsl/mail.google.corn/mail/u/Onik=b27812ae2f8yiew=pt&search=all&permthid=thread-f:17740035831640888878simpl=msg-f:177 40035831640.. 2/2 EFTA00262088 1126124. 10:58 AM Gmail - First Unsuccessful Payment attempt 2. Contact the Debit Success Customer Services Team on and arrange to pay the arrears amount of $ 25.5 with a credit/debit card be ore your next debit. 3. Debit Success can help you to get back on track with your payments, ask them if a payment plan is available when you call. If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current overdue in addition to your usual regular payment. If your payments have failed due to a change in card details, please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are awaiting your new card. We appreciate your co-operation with this matter. Sincerely, Copper Coast Fitness Online Payment Option: https://paynow.debitsuccess.com/ Payment can be made by Credit, Debit Card or Bank Direct Transfer Total Due: $ 25.5 Debit Success Reference 15 October 2023 at 07:36 To: AU - Notifications Customer Service < Dear Debit success, I am contacting you to inform you that I wish to reinstate my cancelled gym membership dated 30th October 2023 as I am no longer relocating from this area and wish to continue my membership. I am also reporting the ongoing issue of suspicious unsuccessful payments and the fee that has been added to the unsuccessful payment each time even though I have given the sports and leisure centre in Kadina evidence that there has always been sufficient funds in my bank account. I opened a new bank account and have very strict security on https://mail.google.comimaiVu/Onikab27812ae2f&viewapt&search=all&pernahld=thread-flP9624976236640593&simpl=msg41779624976236... 2/8 EFTA00262089 1/26/24, 10:58 AM Gmail - First Unsuccessful Payment attempt 3. Debit Success can help you to get back on track with your payments, ask them if a payment plan is available when you call. If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current overdue in addition to your usual regular payment. If your payments have failed due to a change in card details, please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are awaiting your new card. We appreciate your co-operation with this matter. Sincerely, Copper Coast Fitness Online Payment Option: https://xplorcontactcenter.my.salesforce.com/apex/AFSC_ UrICheck?id=05a098V00001RDPvjQAH Payment can be made by Credit, Debit Card or Bank Direct Transfer Total Due: S 25.5 Debit Success Reference: are not the intended recipient, please: N The information contained in this message is proprietary and/or confidential. If you in any manner; and (iii) notify the sender delete the message and all copies; (ii) do not disclose, distribute or use the message domain is subject to archiving and review by immediately. 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