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In replies all text above this line is added to the ticket ## You are registered as a cc on this help desk request and are thus receiving email notifications on all updates to the request. Reply to this email to add a comment to the request. ---------------------------------------------- Harold Moore, May 13, 16:48 Eric, I think we have this resolved. Let me know if you hear of any further complaints that people aren't receiving confirmation emails. H ---------------------------------------------- Harold Moore, May 12, 14:58 Thanks Eric, This appears to be a known issue. We're looking into it and working hard to get it resolved. I'll update once I know more. H ---------------------------------------------- Reif, Eric, May 12, 14:55 Hey BSD — Our finance team is having an issue with email notifications for donations not working on one of the pages in chapter 4, https://finance.democrats.org/page/contribute/KnoxvilleReceptionJune3. As a result, they’re having trouble following up with with donors who have purchased tickets to this event to give them the other event details. Can you all take a look? Thanks! -- Eric Reif Email Director Democratic National Committee [email protected] | @esreif' -------------------------------- This email is a service from BSDTools Help. [NZ02X4-Z4KN] Received: from dncedge1.dnc.org (192.168.185.10) by dnchubcas2.dnc.org (192.168.185.16) with Microsoft SMTP Server (TLS) id 14.3.224.2; Fri, 13 May 2016 16:48:17 -0400 Received: from server555.appriver.com (8.19.118.102) by dncwebmail.dnc.org (192.168.10.221) with Microsoft SMTP Server id 14.3.224.2; Fri, 13 May 2016 16:48:13 -0400 Received: from [10.87.0.113] (HELO inbound.appriver.com) by server555.appriver.com (CommuniGate Pro SMTP 6.0.4) with ESMTP id 914547723; Fri, 13 May 2016 15:48:20 -0500 X-Note-AR-ScanTimeLocal: 5/13/2016 3:48:14 PM X-Policy: dnc.org X-Policy: dnc.org X-Primary: [email protected] X-Note: This Email was scanned by AppRiver SecureTide X-Note: SecureTide Build: 4/25/2016 6:59:12 PM UTC X-ALLOW: ALLOWED SENDER FOUND X-ALLOW: ADMIN: [email protected] ALLOWED X-Virus-Scan: V- X-Note: Spam Tests Failed: X-Country-Path: PRIVATE->United States-> X-Note-Sending-IP: 192.161.153.106 X-Note-Reverse-DNS: out7.pod6.iad1.zdsys.com X-Note-Return-Path: [email protected] X-Note: User Rule Hits: X-Note: Global Rule Hits: G276 G277 G278 G279 G283 G284 G295 G407 X-Note: Encrypt Rule Hits: X-Note: Mail Class: ALLOWEDSENDER X-Note: Headers Injected Received: from out7.pod6.iad1.zdsys.com ([192.161.153.106] verified) by inbound.appriver.com (CommuniGate Pro SMTP 6.1.7) with ESMTPS id 138517954; Fri, 13 May 2016 15:48:14 -0500 Received: from zendesk.com (work13.pod6.iad1.zdsys.com [10.112.38.44]) by out7.pod6.iad1.zdsys.com (Postfix) with ESMTP id 3FAC94157550; Fri, 13 May 2016 20:48:13 +0000 (UTC) Date: Fri, 13 May 2016 20:48:13 +0000 From: "Harold Moore (Blue State Digital Help)" <[email protected]> Reply-To: Blue State Digital Help <[email protected]> CC: "Comer, Scott" <[email protected]>, "Seminerio, Nick" <[email protected]> Message-ID: <NZ02X4Z4KN_57363d8dc599_1e99e3fa2b74cd3284250e3_sprut@zendesk.com> In-Reply-To: <D35A49D9.81A45%[email protected]> <NZ02X4Z4KN_57363d8dff18_13a323fe9536cd3201167125_sprut@zendesk.com> References: <[email protected]> <D35A49D9.81A45%[email protected]> Subject: donation email notifications not working Content-Type: multipart/alternative; boundary="--==_mimepart_57363d8d39ff7_1e99e3fa2b74cd3284252f3"; charset="utf-8" Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-104211448778 X-Zendesk-From-Account-Id: 1ba693b DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1463172493; bh=3VzF4WKyUKTFCQh7Ga4V6gRAu7GouTQlxqJ3GsqMwkY=; h=date:from:reply-to:cc:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=qij83MHvz+7K4A+BKyHfL4oxQvgij/tNuSaiNTPqmbZ01A2IovirgCbbsoHxFfiIcEDvtfMAmkz+RB7OKA0U3+I8uIv16kR3M/f8sizyufRTrmBzXZexaFxOGpxtTx4+DUHCn7BWpafPBHLQInQQBxxTqC7dhElPlBaC2UBdHP4= DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmailmarkup.zendesk.com; q=dns/txt; s=zendesk1; t=1463172493; bh=3VzF4WKyUKTFCQh7Ga4V6gRAu7GouTQlxqJ3GsqMwkY=; h=date:from:reply-to:cc:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=HRNcRMM9xW8RzoPaHMD12N3sEtj71SLBtDLYljfc64EUyrVboyH7IVJzM2sSRsn7i2vqinSKdB7gRQ+J1TKli/YYrmCvWWWitjecjP3tEeWdYfphR+jpWL0Fwz9eN046vNy61P5EXOQmbrJqTVXBOHhlTMmYUoKA4pEKrMsocqo= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.1 cv=Jc1B1h+V c=1 sm=1 tr=0 a=KRCnSzbknvxGWutfmg8OLQ==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=IkcTkHD0fZMA:10 a=5dfbB8tXAAAA:8 a=G_Wqo7aFAAAA:8 a=vsOz54-IsNtaSabQsLgA:9 a=QEXdDO2ut3YA:10 a=BANox9Z03WsA:10 a=tJ3O2Gxq6-oA:10 a=A-Ay9Xv3AAAA:8 a=TeuQqM9sAAAA:8 a=_g4zHk3pH3jLRpd8TW4A:9 a=PYTwE6NqKGVGo9t9:21 a=_W_S_7VecoQA:10 a=-UwG3YGzs7iIvLj4fXj5:22 a=AIU8-g5M-9WkAUyoAhap:22 a=e7TI1aA-UvBIeUnWv3ue:22 a=e177VXkoA7pnmra_KuOY:22 Return-Path: [email protected] X-MS-Exchange-Organization-AVStamp-Mailbox: MSFTFF;1;0;0 0 0 X-MS-Exchange-Organization-AuthSource: dncedge1.dnc.org X-MS-Exchange-Organization-AuthAs: Anonymous MIME-Version: 1.0 ----==_mimepart_57363d8d39ff7_1e99e3fa2b74cd3284252f3 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable X-WatchGuard-AntiVirus: part scanned. clean action=allow ## In replies all text above this line is added to the ticket ## You are registered as a cc on this help desk request and are thus receivi= ng email notifications on all updates to the request. Reply to this email to add a comment to the request. ---------------------------------------------- Harold Moore, May 13, 16:48 Eric, I think we have this resolved. Let me know if you hear of any further com= plaints that people aren't receiving confirmation emails. H ---------------------------------------------- Harold Moore, May 12, 14:58 Thanks Eric, = This appears to be a known issue. We're looking into it and working hard = to get it resolved. I'll update once I know more. H ---------------------------------------------- Reif, Eric, May 12, 14:55 Hey BSD =E2=80=94 Our finance team is having an issue with email notifications for donation= s not working on one of the pages in chapter 4, https://finance.democrats= .org/page/contribute/KnoxvilleReceptionJune3. As a result, they=E2=80=99r= e having trouble following up with with donors who have purchased tickets= to this event to give them the other event details. Can you all take a l= ook? Thanks! -- Eric Reif Email Director Democratic National Committee [email protected] | @esreif' -------------------------------- This email is a service from BSDTools Help. [NZ02X4-Z4KN]= ----==_mimepart_57363d8d39ff7_1e99e3fa2b74cd3284252f3 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable X-WatchGuard-AntiVirus: part scanned. clean action=allow <html> <head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></= head> <body> <div style=3D"margin:0px auto;text-align:center;font-size:12px;color:#fffff= f;padding-bottom:6px"> ## In replies all text above this line is added to the ticket ## </div>=09 <table cellspacing=3D"0" cellpadding=3D"0" width=3D"100%"> <tr> <td> <table width=3D"100%"> =20 <tr> <td style=3D"font-size: 12px; font-weight: bold; color: #fff; line-= height: 1.5em;font-family: Helvetica, Arial, sans-serif; width: 100%;text-a= lign: center;background: #021541; padding:8px; margin:4px"> <style>.zd_link {color:#FFF;} .zd_link a:visited {color:#ffffff}</sty= le><a href=3D"https://bsd.zendesk.com/requests/40468" class=3D"zd_link">Tic= ket #40468: donation email notifications not working</a> </td> </tr> </table> </td> </tr> <tr> <td style=3D"text-align:center;padding-left:4px"> =20 <table width=3D"100%"> <tr> <td style=3D"font-size: 12px; font-family: Arial;font-style:normal; f= ont-variant:normal;padding:8px;text-align:left"> <p>You are registered as a cc on this help desk request and are thus r= eceiving email notifications on all updates to the request.<br>Reply to thi= s email to add a comment to the request.</p><p></p><hr style=3D"border: non= e 0; border-top: 1px dashed #c2c2c2; height: 1px; margin: 15px 0 0 0;"><br>= <strong>Harold Moore, May 13, 16:48:</strong><div class=3D"zd-comment"><p d= ir=3D"auto">Eric,</p><p dir=3D"auto">I think we have this resolved. Let me = know if you hear of any further complaints that people aren't receiving con= firmation emails.</p><p dir=3D"auto">H</p></div><p></p><hr style=3D"border:= none 0; border-top: 1px dashed #c2c2c2; height: 1px; margin: 15px 0 0 0;">= <br><strong>Harold Moore, May 12, 14:58:</strong><div class=3D"zd-comment">= <p dir=3D"auto">Thanks Eric, </p><p dir=3D"auto">This appears to be a known= issue. We're looking into it and working hard to get it resolved. I'll upd= ate once I know more.</p><p dir=3D"auto">H</p></div><p></p><hr style=3D"bor= der: none 0; border-top: 1px dashed #c2c2c2; height: 1px; margin: 15px 0 0 = 0;"><br><strong>Reif, Eric, May 12, 14:55:</strong><div class=3D"zd-comment= "><p dir=3D"auto">Hey BSD =E2=80=94</p><p dir=3D"auto">Our finance team is = having an issue with email notifications for donations not working on one o= f the pages in chapter 4, <a href=3D"https://finance.democrats.org/page/con= tribute/KnoxvilleReceptionJune3" rel=3D"nofollow noreferrer" target=3D"_bla= nk">https://finance.democrats.org/page/contribute/KnoxvilleReceptionJune3</= a>. As a result, they=E2=80=99re having trouble following up with with dono= rs who have purchased tickets to this event to give them the other event de= tails. Can you all take a look?</p><p dir=3D"auto">Thanks!</p><p dir=3D"aut= o">--<br>Eric Reif<br>Email Director<br>Democratic National Committee<br><a= href=3D"mailto:[email protected]" rel=3D"noreferrer">[email protected]</a> | @esre= if</p></div>' </td> </tr> </table> </td> </tr> <tr> <td> <table width=3D"100%"> <tr> <td style=3D"font-size: 12px; font-weight: bold; color: #fff; line-= height: 1.5em;font-family: Helvetica, Arial, sans-serif; width: 100%;text-a= lign: center;background: #021541; padding:8px"> This email is a service from BSDTools Help. </td> </tr> </table> </td> </tr> </table> =20 <span style=3D"color:#FFFFFF">[NZ02X4-Z4KN]</span></body></html> <div itemscopeitemtype=3D"http://schema.org/EmailMessage" style=3D"display:= none"> <div itemprop=3D"action" itemscopeitemtype=3D"http://schema.org/Vie= wAction"> <link itemprop=3D"url" href=3D"https://bsd.zendesk.com/request= s/40468"> <meta itemprop=3D"name" content=3D"View ticket"> </div></div>= ----==_mimepart_57363d8d39ff7_1e99e3fa2b74cd3284252f3--