EFTA02061516.pdf

To: Natalia Molotkova From: Sent: Tue 2/2/2016 3:40:34 PM Subject: Re: premium economy on Norwegian Air? 3 Bags on plane for Marg. [Email Ref. 160202- 0019771 I'm k so she must do at airport. I will tell her Sent from my iPhone On Feb 2, 2016, at 10:39 AM, Natalia Molotkova wrote: TO ENSURE YOUR MESSAGE IS DELIVERED IN RS ENl IRE I Y, PLEASE DO NOT REPLY BELOW THIS LINE Response (Natalia Molotkova) 02/02/2016 10:39 AM Spoke to Norwegian, they only way to pay fro overweigh is at the airport (I5.00USD per KG), due to they have to weight the bag, I am sorry. Regards, Natalia Molotkova Hours: Monday through Friday 9:00am to 5:30pm EST Response (Natalia Molotkova) 02/02/2016 10:33 AM Let me see if we can put the weight online while checking in. Regards, Natalia Molotkova Centurion Relationship Manager lours: Monday through Friday 9:00am to 5:30pm EST Customer 02/02/2016 10:27 AM Can we just pay for 2 bags to be checked the heavier and bigger category which I think will be $65 each. And put on Jeffreys credit card? So she doesn't have to deal with it? Do you need Jeffreys 4 digit code on his card to do so? It's 9047. I will ask jeffrey if he wants me to upgrade Margherita for about $900 to do so. (I assume there are seat available in the biz/premium economy class). Thank you Natasha H Sent from my iPhone Response (Natalia Molotkova) 02/02/2016 10:06 AM Baggage allowance and cost is all here - they refereed me to the web site httpliwww.norwe2ian.com/us/booking/booking-information optional- chargesi#Baggage allowances BAG ALLOWANCE -JFKLGW - 02 bags EACH PIECE UP TO 44 POUNDS/20 kg Regards, Natalia Molotkova Centurion Relationship Manage Hours: EFTA_R1_00807887 EFTA02061516 Monday through Friday 9:00am to 5:30pm EST Customer 02/02/201610:03 AM Ok. So you are still on hold to find out fee for one bag as well as the amount to upgrade to premium economy which yesterday was like $900 more Ok. Let me know once answers confirmed. Thx Sent from my iPhone Response (Natalia Molotkova) 02/02/2016 09:58 AM This airline is unique, what we see on our end as business, is actually premium economy cabin with more recline. It was a huge difference in fare yesterday, like 900.00OSD with char e fee. Re ards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Response (Natalia Molotkova) 02/02/2016 09:52 AM All about bags http://www.norwegian.com/us/booking/bookinu-information/optional- charges/#Baggage allowances On hold with them to ask about premium economy. Regards, Natalia Molotkova Centurion Relationship Manager natalia.molotko\ ion.com (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm ES I Response (Natalia I ()lot Lova) 02/02/2016 09:49 AM lutp://norwegian- ,,,c on'/ / swers/detail/a id/2011 Re ards, Natalia Molotkova Centurion Relationship Manager -lours: Monday through Friday 9:00am to 5:30pm EST Customer 02/02/2016 09:45 AM I am being asked about this... Did you find anything out yet? Sent from my iPhone Customer 02/02/2016 09:18 AM Thx Sent from my 'Phone Response (Natalia Molotkova) 02/02/2016 09:06 AM Got it, checking.. Regards, Natalia Molotkova Centurion Relationship Manager ours: Monday through Friday 9:00am to 5:30pm EST Response (Administrator) 02/02/2016 07:06 AM I am currently out of the office with no access to voicemail or email. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate or email Have a wonderful day! Best regards, Natalia EFTA_R1_00807888 EFTA02061517 Molotkova Customer 02/02/2016 07:06 AM HI Natasha...is there premium economy on Norwegian Air? If so, can you tell me if available and how much? Also, Margherita has 3 bags with her..she will need to check 2 and carry on one on plane...can you see if we need to pai f r i . .and we will need to do so...thanks! (I know you are in at 9am...no worries Privacy Statement I Visit the Centurion Card webSite To learn more about e-mail security or report a suspicious email, please visit us at americanexoress.com/ohishing. CI 2016 American Express. All rights reserved When booking concierge services for Card Members. Amencan Express uses a third party concierge service contractor (-Concierge Company). In some cases. Concierge Company will provide you with certain Information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. 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