EFTA02221180.pdf

To: Cc: From: Natalia Molotkova Sent: lag9/7/2017 4:50:10 PM Subject: Burak Title: Amcrican Express ® OK Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Thanks s is going to be a hard on for Bella to track when that Amex bill comes in! She may want to speak to you for guidance . Sent from my iPhone On Sep 7, 2017, at 12:20 PM, Natalia Molotkova wrote: Yes, once business ticket is issued, tomorrow, will refund, and reimburse refund fee plus points. we do value Mr. Epstein's business. And your HARD work. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST No way? Totally not customer friendly. I have passed along to to be sure to use the ticket number you gave me to check in and only that number. I suggested she go early to airport also. Sent from my iPhone EFTA_R1_00957573 EFTA02221180 On Sep 7, 2017, at 12:10 PM, Natalia Molotkova ‹ > wrote: Yes, please, I was so pissed, I told them that is why I left Russia, they just not customer friendly company, at all. They put suspend status on one of the legs of the ticket and will open it tomorrow, when it is too late to void, to refund it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Flours: Mon through Friday 9AM-530PM EST Sorry. I know answer is coach... not biz. Re read ! Too much going on ! Sent from my iPhone On Sep 7, 2017, at 12:02 PM, Natalia Molotkova > wrote: Why do they give such grief? Am Ito still tell her to check in with the last number you gave me? 5558652544230 I just don't want her to have any issue with getting on that plane and to Paris. That is the most important. Is she riding In coach or biz? Sent from my iPhone On Sep 7, 2017, at 12:02 PM, Natalia Molotkova > wrote: I hate Aeroflot, they are not letting me VOID business class ticket, only refund with penalty. Penalty is 70.00EUR, I will refund it, I am sorry, it is a night mare. Regards, EFTA_R1_00957574 EFTA02221181 Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Ok thanks Sent from my iPhone On Sep 7, 2017, at 11:21 AM, Natalia Molotkova < > wrote: You can ask her to do it now. I tried, I don't want her to be at the airport with wrong ticket. Aeroflot is pretty tuff. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Holy cow. Ok so when do I tell her to check in with the ticket number below? Thx for The points... Sent from my iPhone On Sep 7, 2017, at 11:04 AM, Natalia Molotkova sc > wrote: OK, here is the outcome, Aeroflot didn't allow me to change the original ticket, due to it had to be exchanged only prior to original departure, which was yesterday. So, I issued new one way coach at 1006.20. New ticket number 5558652544230. So she will have to check in again (online). Ticket from yesterday, in business, more expensive, will be voided, just working with Aeroflot to cancel check in status. So, will put on Mr. Jeffrey's account 60 000 points (equivalent of $600.00). Regards, Natalia (Natasha) Molotkova EFTA_R1_00957575 EFTA02221182 Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST YES! I know we spoke but wanted to reply! Sent from my iPhone On Sep 7, 2017, at 10:09 AM, Natalia Molotkova e > wrote: Lesley, coach cabin became available on flight on September 8th for we can exchange original ticket ( 995.90) to the new one (1006.20). So difference in fare is USD10.30 plus EUR70.00 change fee. Even if exchange doesn't work (I am reading rules, I don't see anything what will stop me from exchange), coach fare ticket (straight) is lower the business (1006.20). Ok to proceed? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Done. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ha! can you imagine...! that would be great...for today, proceed with the new purchase! On Sep 6, 2017, at 3:16 PM, Natalia Molotkova EFTA_R1_00957576 EFTA02221183  wrote: Sounds good, may be tomorrow I will be able to get coach AND DO EXCHNAGE INSTEAD? Perfect, will proceed today. New Aeroflot ticket will be refundable. Refun dfee EUR70.00, cahnge fee EUR70.00. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST honestly, Im not even going to tell him though until tomorrow morning! I think he is just tired of hearing from me! ...he will be happier tomorrow morning tell him then! ;) On Sep 6, 2017, at 3:12 PM, Natalia Molotkova ‹ > wrote: I'm sure that would ease some of the pain! thanks Natasha... On Sep 6, 2017, at 3:12 PM, Natalia Molotkova ‹ > wrote: Ok, how about me giving him 60 000 American Express point ($600 equivalent), will it make him feel better, may be? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_00957577 EFTA02221184 Hours: Mon through Friday 9AM-530PM EST just keep the ticket AS IS...we will pay for the Biz seat. Jeffrey totally irritated with me on this one! On Sep 6, 2017, at 2:26 PM, Natalia Molotkova ‹ > wrote: ok thx On Sep 6, 2017, at 2:33 PM, Natalia Molotkova < wrote: is number 7 on exchange Q Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST If we change to Aeroflot at SU1549 08SEP OVB SVO 600A 610A SU2450 08SEP SVO CDG 750A 1045A add collect only $93.30. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_00957578 EFTA02221185 ok, thanks On Sep 6, 2017, at 2:19 PM, Natalia Molotkova ‹ > wrote: great....we must have come on the 8th ...so ticket price would be the $1384.10?! Please check to see if there are any other airlines with flight times similar to what we have already....let me know price...thanks (we may just have to stick with Aeroflot and cough up the money) On Sep 6, 2017, at 2:15 PM, Natalia Molotkova wrote: Exchange takes time, checking how far it is on Q... For Lesley, Aeroflot told me that I can't exchange coach ticket to business. Have to issue new ticket, can't use old one. I don't know what to do, should I check for less expensive ticket? Shoudl I re- instate original? One way via Prague is only: 1 S7 857 08SEP OVB PRG 0820A 1000A 1 OK 760 08SEP PRG CDG 1225P 0215P TOTAL FARE - USD 592.40 Or earlier flight with Aeroflot SU1549 08SEP OVB SVO 600A 610A SU2450 08SEP SVO CDG 750A 1045A Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST I am still waiting for ticket to come through?...Can you check on the new ticket for me? On Sep 6, 2017, at 9:47 AM, Natalia Molotkova < wrote: EFTA_R1_00957579 EFTA02221186 Lesley, Aeroflot told me that I can't exchange coach ticket to business. Have to issue new ticket, can't use old one. I don't know what to do, should I check for less expensive ticket? Shoudl I re- instate original? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST GREAT! t hank you! issue please and refund ;) On Sep 6, 2017, at 1:33 PM, Natalia Molotkova ‹ > wrote: Both tickets will be non refundable. Aeroflot will be business class, coach not available. Original return Air France will be refunded ($883.30) New ticket will be coach: AF 1230 10SEP CDG MXP 0130P 0300P TOTAL FARE - USD 699.60 Non refundable and changes are not permitted. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK EFTA_R1_00957580 EFTA02221187 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Hi k. Please issue this as well as the outbound flight. Thanks. Sent from my iPhone On Sep 6, 2017, at 12:49 PM, Natalia Molotkova < > wrote: Coach, non refundable: AF 1230 10SEP CDG MXP 0130P 0300P TOTAL FARE - USD 699.60 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Jeffrey says 1:30 is good. Price please? Sent from my iPhone On Sep 6, 2017, at 12:16 PM, Natalia Molotkova < > wrote: No, after 9am will be 130pm. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_00957581 EFTA02221188 Hours: Mon through Friday 9AM-530PM EST Jeffrey is asking if there is a flight that departs Paris on Sunday for Milan around 11am..? please let me know! On • is Molotkova wrote: Sure, I am here!! Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST wow...super expensive! this is the ticket that was super expensive in the first place... Let me ask how early she should leave on the Sunday...I will get back to you..thanks. On Se 6 2017 at 11:42 AM Natalia Molotkova wrote: Sorry, Lesley, We can keep same flight to Paris with Aeroflot, just day later, but first leg is sold out in coach, only business, so to price both flights will be business only: 1 SU 1307 D 08SEP F OVB SVO 0925A 0940A 1 SU 2462 D 08SEP F SVO CDG 1145A 0240P 1ADT 1384.10 1384.10 TOTAL FARE - USD 1384.10 Ad collect will be - $389.20 difference in fare plus EUR 70 change fee. Return: we can do Alitalia coach: EFTA_R1_00957582 EFTA02221189  AZ 305 10SEP CDG LIN 0935A 1105A TOTAL FARE - USD 724.40 AZ 339 10SEP CDG LIN 0605A 0735A TOTAL FARE - USD 433.40 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Please Issue change as stated...OK on $109 add collect the entire ticket is changing (outbound and return) She needs a ticket to go to Paris on Fri. Sept. 8 as well as the ticket to Milan on Sunday 10th...the ticket you have her on Sunday is not until 3:15pm..Jeffre,quest is for morning on Sunday...can you check availability for us on both tickets we need for ? thanks On Sep 6, 2017, at 9:47 AM, Natalia Molotkova ‹ > wrote: SU2463 08SEP CDG SVO 355P 830P SU1408 08SEP SVO SVX 1150P 410A Add collect $109.00 We can put her at AF 1730 10SEP CDG MXP 0315P 0440P TOTAL FARE - USD 544.60 Coach, and refund original ticket in business (refund will be $883.30). Ok to proceed? EFTA_R1_00957583 EFTA02221190 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST yes, please...over the weekend Karyna and received confirmation of tickets...Raphael was able to see other email addresses in one area (you will have to speak to him...i don't know where...he said it looked odd) but I am very fearful of anyone recieinvg confirms...especially with these tickets you are to change today! On Sep 6, 2017, at 9:08 AM, Natalia Molotkova <a> wrote: OK, it is very strange, I email only you, ok will leave only your email. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Morning...we need to change 2 tickets. Please, please make triple sure they are NOT forwarded to anyone but me!! Please rmanently remove ALL email addresses from our account. -Change return flight ticket to Friday Sept. 8 (Rec. Loc#OUXSTL) she should leave the same flight/time as she has now. -Change to arrive Paris on Friday Sept 8 and leave for Milan on Sunday morning Sept.10. (Rec. Loc#TGBEWA) Let me know what we can do! thanks, Lesley To loam more about o-mail socunty or report a suspicious e-mail. picas° visit us at • • •• O 2015 American Express. 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