EFTA02052975.pdf

To: From: Sent: Tue 5/3/2016 2:19:05 PM Subject: Re change to BIZ and return to 15th! [I ncident: 160503-000638] Ok thx Sent from my iPhonc On May 3, 2016, at 10:18 AM, Natalia Molotkov wrote: To: Nal Subject: change to BIZ and return to 15th! From: Natalia Molotkova Sent: 05/03/2016 10:18 AM I voided original coach tickets. So no charge on the card for the fare. I had to request refund fro seats (136.00USD) manually. Usually fee fro seats non refundable, but we did it within 24 hours, they should refund it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 05/03/2016 09:57 AM Yes ok to change! Thx Sent from my iPhone On May 3, 2016, at 9:52 AM, Natalia Molotkova wrote: From: Natalia Molotkova EFTA_R1_00593052 EFTA02052975  Sent: 05/03/2016 09:52 AM New round trip will be 1 AA 196 10MAY JFK STT 0829A 1230P 2 AA 196 15MAY SIT JFK 0140P 0604P 1ADT 861.76 TOTAL FARE - USD 1723.52 PRIVATE ti Much lower fare, non refundable YUP, business class. First row seats will be on the outbound, return, only lat row. Ok to change? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 05/03/2016 09:38 AM OK, on it... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST EFTA_R1_00593053 EFTA02052976  From: Sent: 05/0111. AM Thx Sent from my iPhone On May 3, 2016, at 9:24 AM, Natalia Molotkova wrote: From: Sent: 05/03/2016 09:33 AM This is for both and her boyfriend! Both get biz seats round trip thx Sent from my iPhone On May 3, 2016, at 9:24 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 05/03/2016 09:24 AM OK, let me have a look... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 05/02/2016 06:54 PM HI Natasha Jeffrey wants to changed s ticket to Biz class round trip FIRST row if possible! Also, he wants them to return on the 15th not the 16th Can you make these changes for me when you arrive work tomorrow (or today if you are reading on May 3rd!) Thanks EFTA_R1_00593054 EFTA02052977  Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at amencanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). 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For more information please visit www.americanexpress.com/travelterms California CSTR1022318, Washington UBM600-469-694, Iowa TAR002, Nevada NVR2001-0126 ReM 160503.000638 EFTA_R1_00593055 EFTA02052978