EFTA00117598.pdf

Service Request #25078 2019 Nice Upgrade log Status: FBOP Assigned Customer: FBOP MCC New York MS0109 (130104.001) Priority: P3 (Next Day) Contact: Type: Service Contract Assigned To: Jeff Cranor, Jeff McKenzie, Justin Service Location: Main Location Houston 150 PARK ROW NEW YORK, NY 10007 Date Created: Aug 15, 2019 Bill To: FBOP MCC New York MS0109 (130104.001) 150 PARK ROW Next Appt.: NEW YORK, NY 10007 PO #: Additional Information 8. Custom Fields: Is this a emergency request: Yes. You must call 844-802-0188 Is the system in question under any warranty: What is the system in question : When was the problem first Today discovered: PO Number: Who reported the problem initally: Is this a consistent problem or CONSISTENT intermittent: Is this problem effecting all users: YES Is there power to the device in YES question: Do you have a spare device on Unknown site: Can you send a picture of the NO device: Has any work been done in the NO area involved: Can you describe what is or is not Installation of new Nice Vision system. happening: Material Required For Request: PHONE SUPPORT Who Requested the service call : Detailed Description: 4 SVRs, 1 Decoder (operating as AMS temporarily), and 12 NVE2016 encoders are installed in the new equipment rack. Approximately 110 of 161 cameras are named correctly as of now. Will be returning tomorrow to finish the programming for phase 1 of the Installation. Approximately 20 cameras are out. EFTA00117598  Will be training Comm Tech Daniel tomorrow on phase 1. Schedule When Assigned To Comment Aug 12 -16, 2019, all- Jeff Cranor, Justin Houston, Jeff McKenzie Jeff Mckenzie is on site installing the system. day Equipment - No Equipment No Comments Details - No Detail Items EFTA00117599