EFTA01216493.pdf

User Guide EFTA01216493 © Copyright 2017 HP Development Company. Product notice Software terms This guide describes features that are common By installing, copying, downloading, or Bluetooth Is a trademark owned by its to most products. Some features may not be otherwise using any software product proprietor and used by HP Inc. under license. available on your computer. preinstalled on this computer, you agree to be Intel, Celeron, and Pentium are trademarks of bound by the terms of the HP End User License Intel Corporation in the U.S. and other Not all features are available in all editions or Agreement (EULA). If you do not accept these countries. Windows is either a registered versions of Windows. Systems may require license terms, your sole remedy is to return the trademark or trademark of Microsoft upgraded and/or separately purchased entire unused product (hardware and software) Corporation in the United States and/or other hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the countries. take full advantage of Windows functionality. refund policy of your seller. Windows 10 is automatically updated, which is The information contained herein is subject to always enabled. ISP fees may apply and For any further information or to request a full change without notice. The only warranties for additional requirements may apply over time refund of the price of the computer, please HP products and services are set forth in the for updates. Go to contact your seller. express warranty statements accompanying for details. such products and services. Nothing herein should be construed as constituting an To access the latest userguides or manuals for additional warranty. HP shall not be liable for your product, go to technical or editorial errors or omissions support, and select your country. Select Find contained herein. your product, and then follow the on-screen instructions. Second Edition: August 2017 First Edition: April 2017 Document Part Number: 923856.002 EFTA01216494 Safety warning notice A WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii EFTA01216495 iv Safety warning notice EFTA01216496 Processor configuration setting (select products only) carIMPORTANT: Select products are configured with an Intel° Pentium° N3Sxx/N37xx series or a Celeron° N28xx/N29xx/N30xx/N31xx series processor and a Windows° operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings. v EFTA01216497 vi Processor configuration setting (select products only) EFTA01216498 Table of contents 1 Starting right 1 Best practices 1 More HP resources 2 Getting to know your computer 4 Locating hardware 4 Locating software 4 Right side 5 Left side 6 Display 8 Keyboard area 9 TouchPad 9 Lights 10 Button 11 Special keys 12 Action keys 13 Bottom 14 Labels 15 3 Connecting to a network 16 Connecting to a wireless network 16 Using the wireless controls 16 Airplane mode key 16 Operating system controls 16 Connecting to a WLAN 17 Using HP Mobile Broadband (select products only) 18 Using GPS (select products only) 18 Using Bluetooth wireless devices (select products only) 18 Connecting Bluetooth devices 19 Connecting to a wired network—LAN (select products only) 19 Connecting to your mobile device (select products only) 19 4 Enjoying entertainment features 21 Using the camera 21 Using audio 21 Connecting speakers 21 vii EFTA01216499  Connecting headphones 21 Connecting headsets 22 Using sound settings 22 Using video 22 Connecting video devices by using a VGA cable (select products only) 22 Connecting video devices using an HDMI cable (select products only) 23 Setting up HDMI audio 24 Discovering and connecting to Miracast-compatible wireless displays (select products only) 25 5 Navigating the screen 26 Using TouchPad and touch screen gestures 26 Tap 26 Two-finger pinch zoom 27 Two-finger slide (TouchPad only) 27 Two-finger tap (TouchPad only) 27 Four-finger tap (TouchPad only) 28 Three-finger swipe (TouchPad only) 28 One-finger slide (touch screen only) 29 Using an optional keyboard or mouse 29 Using an on-screen keyboard (select products only) 29 6 Managing power 30 Using Sleep and Hibernation 30 Initiating and exiting Sleep 30 Initiating and exiting Hibernation (select products only) 31 Shutting down (turning off) the computer 31 Using the Power icon and Power Options 32 Running on battery power 32 Using HP Fast Charge (select products only) 32 Displaying battery charge 33 Finding battery information in HP Support Assistant (select products only) 33 Conserving battery power 33 Identifying low battery levels 33 Resolving a low battery level 34 Resolving a low battery level when external power is available 34 Resolving a low battery level when no power source is available 34 Resolving a low battery level when the computer cannot exit Hibernation 34 User-replaceable battery 34 Removing a user-replaceable battery 34 Storing a user-replaceable battery 35 Disposing of a user-replaceable battery 35 viii EFTA01216500  Running on external power 35 7 Maintaining your computer 37 Improving performance 37 Using Disk Defragmenter 37 Using Disk Cleanup 37 Using HP 3D DriveGuard (select products only) 37 Identifying HP 3D DriveGuard status 38 Updating programs and drivers 38 Cleaning your computer 38 Cleaning procedures 38 Cleaning the display 39 Cleaning the sides or cover 39 Cleaning the TouchPad, keyboard, or mouse (select products only) 39 Traveling with or shipping your computer 39 8 Securing your computer and information 41 Using passwords 41 Setting Windows passwords 41 Setting Setup Utility (BIOS) passwords 42 Using Windows Hello (select products only) 42 Using Internet security software 43 Using antivirus software 43 Using firewall software 43 Installing software updates 43 Using HP Touchpoint Manager (select products only) 44 Securing your wireless network 44 Backing up your software applications and information 44 Using an optional security cable (select products only) 44 9 Using Setup Utility (BIOS) 45 Starting Setup Utility (BIOS) 45 Updating Setup Utility (BIOS) 45 Determining the BIOS version 45 Downloading a BIOS update 46 10 Using HP PC Hardware Diagnostics (UEFI) 47 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 48 ix EFTA01216501 11 Backing up, restoring, and recovering 49 Creating recovery media and backups 49 Creating HP Recovery media (select products only) 49 Using Windows tools 50 Restore and recovery 51 Recovering using HP Recovery Manager 51 What you need to know before you get started 51 Using the HP Recovery partition (select products only) 52 Using HP Recovery media to recover 52 Changing the computer boot order 53 Removing the HP Recovery partition (select products only) 53 12 Specifications 54 Input power 54 Operating environment 55 13 Electrostatic Discharge 56 14 Accessibility 57 Supported assistive technologies 57 Contacting support 57 Index 58 EFTA01216502 1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Best practices After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: • Back up your hard drive by creating recovery media. See Backing up. restoring. and recovering on page 49. • If you haven't already done so, connect to a wired or wireless network. See details in Connecting to a network on pane 16. • Become familiar with the computer hardware and software. For more information, see Getting to know your computer on page 4 and Enioving entertainment features on page 21. • Update or purchase antivirus software. See Using antivirus software on page 43. Best practices 1 EFTA01216503  More HP resources To locate resources that provide product details, how-to information, and more, use this table. Resource Contents Setup Instructions • Overview of computer setup and features HP support • Online chat with an HP technician For HP support, go to • Support telephone numbers • Replacement parts videos (select products only) • Maintenance and service guides • HP service center locations Safety 8 Comfort Guide • Proper workstation setup To access this guide: • Guidelines for posture and work habits that increase your comfort and decrease your risk of injury • Select the Start button. select HP Help and Support, and then select HP Documentation. • Electrical and mechanical safety information • Select the Start button. select HP, and then select HP Documentation. • Go to IMPORTANT: You must be connected to the Internet to access the latest version of the user guide. Regulatory, Safety antiEnvironmental Notices • Important regulatory notices, including information about proper battery disposal, if needed. To access this document: • Select the Start button. select HP Help and Support, and then select HP Documentation. • Select the Start button. select HP, and then select HP Documentation. Limited Warranty • Specific warranty information about this computer To access this document: • Select the Start button. select HP Help and Support, and then select HP Documentation. A Select the Start button. select HP, and then select HP Documentation. • GO to IMPORTANT: You must be connected to the Internet to access the latest version of the user guide. 'You can find your HP Limited Warranty located with the user guides on your product and/or on the CO or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided Si printed format, you can request a copy from For products purchased in Asia Pacific. you 2 Chapter 1 Starting right EFTA01216504 Resource Contents can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name. and your name. phone number. and postal address. More HP resources 3 EFTA01216505  2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer: ♦ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). Locating software To find out what software is installed on your computer: ♦ Select the Start button. - or - Right-click the Start button, and then select Apps and Features. 4 Chapter 2 Getting to know your computer EFTA01216506 Right side roe Component Description (I) Power light • On: The computer is on. • Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. • Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) /co Drive light • Blinking white: The hard drive is being accessed. %MD (3) D Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2. Insert the card Into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: • Pull the card out of the memory card reader. DO MB 2.0 port Comects a IlS8 device, such as a cell phone, camera, activity • •• tracker, or smartwatch, and provides data transfer. (5) Optical drive (select products only) Depending on your computer model, reads an optical disc or reads and writes to an optical disc. (6) Optical drive eject button (select products only) Releases the optical drive disc tray. (7) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Right side S EFTA01216507  Left side Component Description (1) 11 Power connector Connects an AC adapter. (2) AC adapter and battery tight • White: The AC adapter Is connected and the battery is fully charged. • Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. • Amber: The AC adapter is connected and the battery is charging. • Off: The battery is not charging. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (41) 101 External monitor port (select products only) Connects an external VGA monitor or projector. (5) estif ftlaiS (network) hack/status lights Connects a network cable. • White: The network is connected. • Amber: Activity is occurring on the network (6) HDMI port Connects an optional video or audio device, such as a high- Pao definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. (7) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity SSec- tracker, or smartwatch, and provide high-speed data transfer. (B) Audio-out (headphone)fAudio-in (microphone) Connects optional powered stereo speakers, headphones, 0 combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. 6 Chapter 2 Getting to know your computer EFTA01216508 Component Description WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, andEnvironmental Notices. To access this guide: ♦ Select the Start button. select HP Help and Support. and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. Left side 7 EFTA01216509  Display g NOTE: Refer to the illustration that most closely matches your computer. Component DesalptIon (1) WLAN antemas• Send and receive wireless signals to communicate with wireless local area networks (V/LANs). (2) Camera Light On: One or more cameras are in use. (3) Camera Allows you to video chat, record video, and record still images. To use your camera, see Usina the camera on page 21. Some cameras also allow a facial recognition logon to Windows, instead of a password logos. For more information, see Using Windows Hello (select products only) on page 42. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. (0) Internal microphone Records sound. •The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wkeless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ♦ Select the Start button, select HP Help and Support, and then select HP Documentation. 8 Chapter 2 Getting to know your computer EFTA01216510 Keyboard area TouchPad 0- 0 — Jo Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Usino TouchPad and touch screen gestures on page 26. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. Keyboard area 9 EFTA01216511  Lights NOTE: Refer to the illustration that most closely matches your computer. 2 2 I I III • MN • MO MO MI II I • • IN • IN••=I. IN • • • • • • • • • MI • • IN III II • In IN MAI MID ••• ill NM 'NE••••••••• • MTh • MEI M. • MI MIE•Mfl MIME • • • • IM • I 14/ Component Description 0) Caps lock light On: Caps lock Is on, which switches the key input to all capital letters. (2) 0 Mute light • Amber: Computer sound is off. • Off: Computer sound is on. 10 Chapter 2 Getting to know your computer EFTA01216512 Button g NOTE: Refer to the illustration that most closely matches your computer. -u IIII• n10 •Ill• MO WO IN IN•IMON•ON•EIMI IM 10••••••••••••••Ill. ~wwwwwwwwwwwwwt■ =MMENNEMEN••M. MASAN." w~wwww.wwwfl■ ME•• li••=• SEISM MOM •••=II Component Description arh Power button • When the computer is off, press the button to turn on the computer. 1 4 / .1 • When the computer is on, press the button briefly to initiate Sleep. • When the computer is in the Sleep state. press the button briefly to exit Sleep. • When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To team more about your power settings, see your power options: • Right-click the Power icon and then select Power Options. Keyboard area 11 EFTA01216513  Special keys 27 NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) ail Windows key Opens the Start menu. • NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. NOTE: On select products, the IS action key turns the keyboard backlight feature off or on. (s) num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad. (6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad. NOTE: If the keypad function is active when the computer is turned off, that function Is reinstated when the computer is turned back on. 12 Chapter 2 Getting to know your computer EFTA01216514 Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on pane 12. • To use an action key, press and hold the key. koe Description Opens the HP Support Assistant app. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example. if a monitor is IOI connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight off or on. gen NOTE: To conserve battery power, turn off this feature. Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key. 4- Increases speaker volume incrementally while you hold down the key. 4+ Plays the previous track of an audio CD or the previous section of a OVO or a Blu-ray Disc (BD). IN Starts, pauses, or resumes playback of an audio CD, a ND or a BD. Plays the next track of an audio CO or the next section of a DVD or a BD. NI Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Keyboard area 13 EFTA01216515  Bottom • 0 Component Description (1) a Battery lock Locks the battery in the battery bay. (2) Battery bay Holds the battery. (3) a Battery release latch Releases the battery. (4) Speakers (2) Produce sound. (S) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool Internal components and prevent overheating. It is normal for the Internal fan to cycle on and off during routine operation. 14 Chapter 2 Getting to know your computer EFTA01216516 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. ri IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. • Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. • tl Baal /00300000ZX )00(XXXXX i Serial. XX/0000(X II trod.traxoa.KO [1111111011 IIIIMIUMNIM Produce )0000(XXX hi)por likdd VON IuuuuuIIIIIIIII Warranty ly1y0y I. Model =0000( Component (I) Serial number 12) Product number (3) Warranty period (41) Model number (select products only) MP Long Model Name Malel XXX X XXXX X ProdlD XXXXXXXXXX SW: XXX XXXXXXX warranty 1y1y0y Component (I) HP product name (select products only) (2) Model name (select products only) 01 Productnumber (4) Serial number (S) Warranty period • Regulatory label(s)—Provide(s) regulatory information about the computer. • Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels 15 EFTA01216517  3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Your computer may be equipped with one or more of the following wireless devices: • WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. • HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers) througho