EFTA02091638.pdf

To: Tropical Hotelitropicalhotel©wanadoo.frj From: Lesley Groff Sent Wed 11/5/2014 5:26:47 PM Subject: Re: Reservation Application for Dec. 28-Jan. 7 Tanis, do you happen to have a double room still available for our dates.? is now saying they want a double room instead of a single room... On Nov 5, 2014, at 10:52 AM, Tropical Hotel <[email protected]> wrote: Dear Lesley, Yes that is correct so our partner could welcome them at the airport. Best regards, Tania Reservation TROPICAL HOTEL www.tropicalhotel-stbarth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 De : Lesley Groff [na Envoye : mercredi 5 novembre 2014 11:45 A: Tropical Hotel Objet : Re: Reservation Application for Dec. 28-Jan. 7 Super..thank you so much...and as soon as the girls know of their arrival information we will pass on to you. On Nov 5, 2014, at 10:43 AM, Tropical Hotel <[email protected]> wrote: Dear Lesley, Their reservation number is but just their name and a passport will be fine. Best regards, Tania Reservation TROPICAL HOTEL www.tropicalhotel-stbarth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 EFTA_R1_00689057 EFTA02091638  From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 De : Lesley Groff [mailto: Envoye : mercredi 5 novembre 2 A : Tropical Hotel Objet : Re: Reservation Application for Dec. 28-Jan. 7 tremendous! The girls will take care of the 5% and extras on their own at time of check out.... Do we have reservation numbers or do they only need to give name and show ID? Thank you for all your help. Lesley On Nov 5, 2014, at 10:30 AM, Tropical Hotel <tropicalhotelgwanadoo.fr> wrote: Dear Lesley, Thank you for your email; if you arc talking about Mrs. and STEPANOVA's reservation, yes it is all set. Please note that the daily local tax (5%) will be due upon check out as any extras. Arc the guests taking care of these? Do not hesitate if you have further question. Best regards, Tania On Aug 27, 2014, at 10:44 AM, Tropical Hotel <tropicalhotell:s.i anadoo.f> wrote: Dear Lesley, We have well received your reservation form and inform you that we have charged this da the amount of 4200€ on the credit card provided as prepayment for Mrs. and STEPANOVA' stay amongst us. EFTA_R1_00689058 EFTA02091639  So, we have the pleasure to confirm their reservation as following: - A superior double room from December 28th 2014 to January 7th 2015 (10 nights) at 420 € per night, inclusive continental breakfast. Please advise us if they wish to have a twin bed configuration. For your information, Check IN is from 3:00PM till 8:00PM and that Tropical Hotel's front desk closes at 9:00PM. Furthermore, please advise us if ever you will need help with a rental car booking. You will find attached our partner's fleet and rates (gas and insurance not included). Otherwise, private taxis will be available upon arrival at the harbor or airport. We remain at your disposal for any further information which would be necessary for you. Looking forward to welcoming you. Best regards, Tania Reservation TROPICAL HOTEL www.tropicalhotel-stbarth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 De : Lesley Groff [mailto. Envoye : mercredi 5 novembre 2 A : Tropical Hotel Objet : Re: Reservation Application for Dec. 28-Jan. 7 Thank you...I am scanning and will email now... On another note, Did you charge our card for the other room as of yet? Please let me know as we have changed some cards since I sent that first reservation form over...I just want to make sure the room is paid for and all is well with the reservation. Thanks! On Nov 5, 2014, at 10:05 AM, Tropical Hotel <[email protected]> wrote: EFTA_R1_00689059 EFTA02091640  Dear Lesley, Good morning to you ! The total amount to be paid is 380E x10 = 3800€. Awaiting your response and reservation form to proceed and confirm the reservation. Do not hesitate if you have further question. Best regards, Tania Reservation TROPICAL HOTEL www.tropicalhotel-stbarth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 De : Lesley Groff [mailtopiim, Envoy! : mercredi 5 novembre 2 A : Tropical Hotel Objet : Re: Reservation Application for Dec. 28-Jan. 7 Morning! Can you tell me what I amount I should put in the "Total Amount" on this reservation form? Thanks, Lesley On Nov 3, 2014, at 12:26 PM, Tropical Hotel <tropicalhotel@wanadoo,fr> wrote: Dear Lesley, We are pleased to confirm you availability of one single room from December 28th 2014 to January r 2015 (10 nights) as following : - Garden room at 380 C per night (terrace overviewing the tropical garden, WIFI access in the common areas, small flat TV screen and refrigerator), continental breakfast included Please note that the daily local tax (5%) is not included in our rates. We inform you that we are kindly requesting full prepayment to confirm. Please find attached our reservation form to return to us as confirmation and on the EFTA_R1_00689060 EFTA02091641  other hand our cancellation policy form. We stay at your disposal for any further information you may need. Looking forward to hearing from you. Best regards, Tania Reservation TROPICAL HOTEL www.tropicalhotel-stbarth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 De : Lesley Groff [mailto:Illa voye : lundi 3 novembre 2014 . A : Tropical Hotel Objet : Re: Reservation Application for Dec. 28-Jan. 7 Understood... What is your smallest room available for one person and the price please? On Nov 3, 2014, at 12:17 PM, Tropical Hotel <[email protected]> wrote: Dear Lesley, Unfortunately, this is not a possible alternative. Best regards, Tania Reservation TROPICAL HOTEL www.tropicalhotel-stbarth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 De : Lesley Groff [meilto: Envoye : lundi 3 novembre 2014 : A : Tropical Hotel EFTA_R1_00689061 EFTA02091642 Objet : Re: Reservation Application for Dec. 28-Jan. 7 I see...ok...would it be possible for the girls to bring their own air mattress with them and place in the room? On Nov 3, 2014, at I 1:43 AM, Tropical Hotel <tropicalhotel4 wanadoo.fr> wrote: Dear Lesley, Yes, that is right but no more beds available for this period to do a triple room. Best regards, Tania Reservation TROPICAL HOTEL www.tropica lhotel-stbarth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 De : Lesley Groff imailtpa”IMI voye : lundi 3 novembre 2014 1 : A : Tropical Hotel Objet : Re: Reservation Application for Dec. 28-Jan. 7 Last year the girls were in a Triple Room...see below confirm...did something change? Dear Ekaterina, Thank you for your email; yes, we have a triple room available from December 25th 2013 to January 4th 2014 (10 nights) as following : - Superior triple room at 470E per night, (private terrace, free WIFI access in the room, large flat TV screen and a refrigerator), continental breakfast included. Please note that the daily local tax (5%) is not included in our rates. In order to confirm your reservation, we kindly request the total amount of the stay. EFTA_R1_00689062 EFTA02091643  Please find attached our reservation form to return to us as confirmation and on the other hand our cancellation policy form. We stay at your disposal for any further information you may need. Look forward to hearing from you. Best regards, Tania p/o On Nov 3, 2014, at 11:28 AM, Tropical Hotel <tropicalhoteVii wanadoolr> wrote: Dear Lesley, Unfortunately all our rooms are same size so no possibility that way. Well noted for their arrival, we will get back to you a date closer to have the infos. Once again, we stay at your disposal for any further question/request. Best regards, Tania Reservation TROPICAL HOTEL www.tropicalhotel-stbarth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 De : Lesley Groff (mailto a !nvoye : lundi 3 novembre 201 . A : Tropical Hotel Objet : Re: Reservation Application for Dec. 28-Jan. 7 Thank you for your reply! Is it possible to get a larger room that would accommodate 3 people? Even a king size bed plus a twin bed in one room would be fine...Please let me know...Re the transfers, as soon as they have their flight information we will pass along. It is possible they arc taking a private plane or a helicopter over from St. Thomas...not sure yet. EFTA_R1_00689063 EFTA02091644  On Nov 3, 2014, at 11:15 AM, Tropical Hotel <[email protected]> wrote: Dear Lesley, Thank you for your email ; unfortunately, our room are double occupancy only. Please let us know if your friend want another room as soon as possible as the availabilities are getting very limited. On the other hand, your arrival details will be needed to insure your transfer to the TROPICAL Hotel by our partner. We stay at your disposal for any question you may have. Best regards, Tania Reservation TROPICAL HOTEL www.tropicalhotel-stbarth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 De : Lesley Groff [mailn Envoye : lundi 3 novembre 201 : A : Tropical Hotel Objet : Re: Reservation Application for Dec. 28-]an. 7 Hello ...we would like to add one more guest to this reservation... anna iarynich May we please add an extra bed in the room as well? Please let me know. thank you, Lesley EFTA_R1_00889064 EFTA02091645  On Sep 3, 2014, at 12:35 PM, Tropical Hotel <[email protected]> wrote: Dear Lesley, Please find attached the rental car voucher and the form to fill out with the amount to be paid upon departure. We will need the arrival details (company and flight number or name and time of the ferry) in order to organize the transfers. Looking forward to hearing from you, Best regards, Louise Administration TROPICAL HOTEL www.tropicalhotel-stbarth.com From Europe Tel :00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 De : Tropical Hotel [mailto:trooicalhoteRd•wanadoo.fr] fnvoye : mardi 2 septembre 2014 12:44 A : 'Lesley Groff Objet : RE: Reservation Application for Dec. 28-Jan. 7 Dear Lesley, We will contact our rental car partner to request a Hyundai car for and Julia from December 28th 2014 to January 7th 2015. And we will send you as soon as received their form to fill in with their reservations conditions. We stay at your disposal for any further information you may need. Looking forward to hearing from you, Best regards, EFTA_R1_00689065 EFTA02091646  Louise Administration TROPICAL HOTEL www.tropicalhotel-stbarth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 De : Lesley Groff [mato:IM Envoye : mardi 2 septembre 201II . A : Tropical Hotel Objet : Re: Reservation Application for Dec. 28-Jan. 7 Hello Again! and Julia would like to rent a car for their entire stay...The Hyundai will be perfect. Please advise what you need them to do in order to proceed with the rental. Thank you, Lesley On Aug 27, 2014, at 10:44 AM, Tropical Hotel <troplcall ucl;ei v,anadoo.ti.> wrote: Dear Lesley, We have well received your reservation form and inform you that we have charged this da the amount of 4200€ on the credit card provided as prepayment for Mrs. and STEPANOVA' stay amongst us. So, we have the pleasure to confirm their reservation as following: - A superior double room from December 28th 2014 to January 7th 2015 (10 nights) at 420 € per night, inclusive continental breakfast. Please advise us if they wish to have a twin bed configuration. For your information, Check IN is from 3:00PM till 8:00PM and that Tropical Hotel's front desk closes at 9:00PM. Furthermore, please advise us if ever you will need help with a rental car booking. You will find attached our partner's fleet and rates (gas and insurance not included). Otherwise, private taxis will be available upon arrival at the harbor or airport. We remain at your disposal for any further information which would be necessary for you. Looking forward to welcoming you. EFTA_R1_00689066 EFTA02091647  Best regards, Tania Reservation TROPICAL HOTEL www.tropica lhotel-stba rth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 Message d' ' De : Lesley Groff mailto Envoye : mercredi 27 ao A : Tropical Hotel Objet : Re: Reservation Application for Dec. 28-Jan. 7 Hello Tania...I gave you the wrong expiration date for the Visa card...please try the below: Visa Card: 4197 4200 0050 9864 Code: 630 Expiration: 10/15 Please let me know if this works! thanks, Lesley On Aug 26, 2014, at 4:18 PM, Tropical Hotel <[email protected]> wrote: > Dear Lesley, > Thank you for getting back to us and we are awaiting your email. > Best regards, > Tania > Reservation > TROPICAL HOTEL > www.tropicalhotel-stbarth.com > From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 > From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 Message d'origine---- > De : Lesley Groff [mailto I Envoye : mardi 26 ao0t > 2014 16:12 A : Tropical Hotel Objet : Re: Reservation Application for Dec. 28-Jan. 7 Importance : Haute EFTA_R1_00689067 EFTA02091648 > Thank you for your email...we will call the bank and get back with > you! thank you very much, Lesley > On Aug 26, 2014, at 3:13 PM, Tropical Hotel <[email protected]> wrote: » Dear Lesley, » Thank you for your email; we have tried to debit the amount of 4200€ from the credit card number given. » Unfortunately, the transaction was denied. » It is often for amount like this one that happens, we advise you to contact your bank in order to let them know. >> » We are awaiting your green light in order to proceed again. >> » We stay at your disposal for any question you may have. » Best regards, » Tania » Reservation » TROPICAL HOTEL » www.tropica lhotel-stba rth.com » From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 » From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 >> >> >> » Message d'origine » De : Lesley Groff [mailto I Envoye : mardi 26 » ao0t » 2014 15:06 A : [email protected] Objet : Reservation » Application for Dec. 28-Jan. 7 >> » Please accept below reservation for Dec. 28, » 2014-Jan. 7, 2015 and confirm back to me. Thank you, Lesley EFTA_R1_00689068 EFTA02091649 <TROPICAL-WELCOME US 2013-2014.pdf> <AUTO CB 28 DEC-07 JAN 2015.pdf><VOUCHER WELCOME 28 DEC-07 JAN 2015.pdf> <RESERVATION FORM US.pdf><DEPOSIT & POLITIQUE D'ANNULATION.pdf> EFTA_R1_00689069 EFTA02091650