EFTA00111489.pdf

Service Request #24975 Raid just crashed _?iasse z Status: I FBOP Assigned Customer: FBOP MCC New York MS0109 (130104.001) Priority: I P3 (Next Day) Contact Type Service Contract Assigned "o Strike Location Main Location 150 PARK ROW NEW YORK. NY 10007 Date Created Aug 3. 2019 BM To. FBOP MCC New York MS0109 (130104.001) 150 PARK ROW Next Appt NEW YORK. NY 10007 PO M: Additional Information & Custom Fields: Is the a emergency request Yes. You must ca l:144-902-0188 Is the system in question under any warranty: What is the system in question : When was the problem first Today discovered' PO Number Who reported the problem Milady Is this a consistent problem or CONSISTENT intermittent Is this problem effecting all users YES Is there power to the device in YES question. Do you have a spare device on Unknown Can you send a picture of the NO device: Has any work been dam n the NO area Involved. Can you describe what is or is not recording happening. Material Requred For Request. PHONE SUPPORT Who Requested the service call Detailed Description: Raid is showing 2 Ws on the display is going to get new doves born computer services tor the raid and replace them in the morning. Schedule EFTA00111489  When Assigned To I Comment Aug 8 -16. 2019. Mk will be wetting on this. Get a case started with Oografy. day Equipment - No Equipment Comments on Aug 14, 2019. 8.02 PM PRIVATE ailed us on Thursday August 8th staling that he hod 2 bad drives on his raid unit of the NICE Vision Pr r We advised him to get replacement drwes Once they are replaced they should start to mitiacze to become available for the raid array did not have [MVOs readily available He checked w th his local CSM to see Jewry had any spare replacement drives. Once ho located replacement drives on Friday August 9th, he did not have access to the DVR room to replace them He called Signet for pnone support on Saturday August 1011i when ho gained access to the DVR room He odometed to replace the drives and they started to rebuild Dunce the rebuild process of fhe drives the dives were required to be taken out o/ the raid on DVR 2 Once the drives are removed without proper shutdown of the recorder. the video database becomes corrupted. Typrcally, any time the raid on a raid 5 configuration loses 2 drives. the raid needs to be rebuilt and ad data is wiped from the raid. Comment by onAug 8. 2019. 3.38 Plvi [PRIVATE] Hi-Unable to locale anything official. The basic stops nto as following 1. Set the raid level to none, and save it will restarted with all drives being -.I Reptace any Multy (fovea) 2 Set the raid level to 5 and save It we restart and being an initialrcatron The password is 1111 Of J remit correctly). Once the raid is created, you 11 need to restart windows end create The amine eadilions Ill keep looking but faaI should get you going Best regards, Senior Support Engineer d 2qognify corn wwwcrognity corn CUSTOMER SUPPORT CONTACTS USA Toll Freo •1-866-8954607 USA •1-201-377i 340 8 UK •44.203.1501.393 UK Toll Free +44-800. 0488305 Israel *072.73.394-7900 France •33.170-700066 support@Oognify cam Germany +49.3419-288.035 Singapore .06.5 31683144 India *91-1/7-1279-047 Hong Kong *852-5808-6118 China *86-10-5357-3270 From. kasnyviim corn> Sent Tuesday February 26. 2019 14 35 To Support <Support©eognifycom> Sub. f R PRO UNITRAID REBUILD DOCUMENTATION REQUEST Anything you have on Pm Um, documentaten would be Senior Customer Technician SigNet Technologies I Converginf Federal Solutions 12300 Kiln CI Suite Bettsvine, MD 20705 OfTice I I Direct Ass nment Coasted by on Aug 8. 2019. 3 38 PM The assignment on Aug 8 • 16. all-day tor arahns been created. I PR V T - .1be work'ng on this. Get a case started with 0i:swirly. Details -No Detail Items EFTA00111490