EFTA00066093.pdf

MM02 RECORDS-000005 EFTA00066093  LIST OF CONTENTS • Introduction • Grooming & Guest Relations • Proper Language • Answering the telephone • Pre-arrival information gathering • Guest pick-up and drop-off • Escorting guests to their room • Pre-arrival preparations Master Bedroom - Master Bathroom Master Bathroom Toiletries Ms Maxwell's Bathroom Ms Maxwell's Bathroom Toiletries Guestrooms - Guest Bathrooms - Guest Bathrooms Toiletries - All Bathrooms Exterior The Cabana Vehicles and Bicycles Interior Prepare and Purchase Shopping List (See pp. 30-32 for lists) • Daily duties while Mr Epstein, Ms Maxwell, and guests are in residence Morning preparation Pool Area Cabana Kitchen Downstairs Areas - Master Bedroom - Master Bathroom Ms Maxwell's Bathroom - Guestrooms Early evening Before you leave at night • Shopping Lists - Pre-Arrival - On-hand at all times 2/14/2005 1 MMO2 RECORDS-000006 EFTA00066094  • Cleaning Schedule Daily Weekly Monthly (Week I, Week 2, Week 3) Every six months (April, October) • Maintenance Schedule Check every month Check every three months (March, June, September, December) Check every six months (April; October) • Bedroom cleaning • Bathroom cleaning • Laundry and dry cleaning • Office Supplies • Mail and Deliveries • • Resetting the Telephone • Serving Breakfast • Standby duties • Emergency procedures • Supplement: Contact Telephone Numbers 2/14/2005 2 MM02- 12ECORDS-000007 EFTA00066095  INTRODUCTION This manual is designed to give you the proper guidance and assistance to perfonn your duties to the best of your ability, while ensuring a consistently high level of service. Gathering as much information as possible will help you with the day to day running of the home. By using your communications skills - listening and observing, you will be able to anticipate the needs of Mr Epstein, Ms Maxwell and their guests. Checklists will assist you in making sure that all tasks have been completed and that not even the smallest details have been overlooked. 2/14/2005 3 MMO ECORDS-000008 EFTA00066096  GROOMING & GUEST RELATIONS Appearance is extremely important if high standards arc to be maintained. A favorable first impression goes a long way. Personal cleanliness, good presentation, and a genuine and polite"aim to please" approach are very important. • Try and anticipate the needs of Mr Epstein, Ms Maxwell and their guests. • Make guests feel pampered and welcome. • Always address guest by their name, (eg: Mr Smith or Ms Smith) • Do not discuss personal problems with guests. • Be cautious of voice levels and noise while working in moms, kitchen and hallways. ▪ Unobtrusive is the key. • Remember that you see nothing, hear nothing, say nothing, except to answer a question directed at you. Respect their privacy. • Use your judgment when conveying information to Mr Epstein. If the matter is not urgent, leave a note for him, clearly stating what it is you need to know. • Wear the appropriate clothing while Mr Epstein, Ms Maxwell and their guests are in residence. Dark blue trousers with white golf shirts to be worn daily, long sleeve white shirts for dinner service. ■ Items in pockets must not create a bulge or be visible. • Do not address Mr Epstein, Ms Maxwell and their guests with your hands in your pockets. • Do not eat or drink in front of Mr Epstein, Ms Maxwell and their guests. D o not chew gum. ■ When you are attending to Mi• Epstein, Ms Maxwell and their guests, cellular phones must be placed on "vibrate." At no time should these phones "ring." ▪ Avoid using strong perfume or aftershave lotion. This could cause an allergic reaction, • Channel all questions and concerns through the Estate Manager. • SMILE! 2/14/2005 4 MM°2 IECOR DS-000009 EFTA00066097  PROPER LANGUAGE What you say is as important as what you do. Your language must include good diction and exclude swear words and slang. Pay attention to how you speak to Mr Epstein, Ms Maxwell and their guests. You do not say: "Yeah" "Sure" "No problem" "You bet" "Gotcha" "Right" "I dunno" You do say: "Yes, Mr >, "Of course, Ms "My pleasure" "It is no trouble at all" "With pleasure" "I would be very pleased to" "You are quite right" "I have no idea, but I will find out immediately" To a compliment you say: "You are very kind" "Thank, you, Ms . I enjoy doing it." To a justified criticism or mistake you say: "I am very sorry; it will not happen again." "It was completely my fault; I will make the changes immediately." To a guest you say: "If I can be of any additional assistance, please let me know." "Is there anything else that you might need." "I am very pleased that you enjoyed your stay, Mr "It was lovely to see you again, Mrs 2/14/2005 5 MMO2 RECORDS-000010 EFTA00066098  What to say when entering a room: "May I come in" • What to say after entering the room: Greet Mr Epstein, Ms Maxwell, and /or their guests, "Good Morning, Mr You do not expound on the weather or any other subject, unless asked. You have no idea how they are feeling. You provide your service, then ask, "Is there anything else 1 might do for you," and if not, leave the room. 2/14/2005 6 MM02 ECORDS-000011 EFTA00066099  ANSWERING THE TELEPHONE How you answer the telephone will leave a long-lasting impression on all those who call. It immediately tells the caller the service standard. When you answer the phone, the quality of your voice is of utmost importance. The person on the other end of the line cannot see your expression or gestures, so any impression that person receives depends entirely on your voice. Speak clearly and distinctly. Do not slam down the receiver at any time! • All calls should be answered in three rings or less. • If the incoming line is one of Mr Epstein's or Ms Maxwell's, answer as follows: "Good morning / afternoon / evening, Epstein / Maxwell residence. ▪ If Mr Epstein or Ms Maxwell have advised th at they do not wish to receive any calls, you are to reply as follows: "Mr Epstein / Ms Maxwell is not available. May I take a message?" Complete a phone message slip with the following information: Name (spelt correctly), date and time of call, telephone number including the area code. Place the message on the pantry countertop if it is for Mr Epstein, and for Ms Maxwell, on her desk. • If Mr Epstein and Ms Maxwell choose to receive a call, you are to reply as follows: "May I ask who is calling? Just a moment please." Ring the extension where they are located and advise them who is calling. • There is a "Do Not Disturb" setting on the telephone system. This option is to be set as directed in the pre-arrival check off list. • Telephone directories are to be updated every six months, or as the new telephone directories are available. • A copy of Mr Epstein and Ms Maxwell's telephone directories must be placed to the right of each telephone (except for the Guestrooms). • Always check that there are notepads and pens. These must be placed to the right of each telephone. • A pair of reading glasses must be placed in front of each telephone (except for the Guestrooms). • An extension card must be placed under the front of each telephone. 2/14/2005 7 MMO ECORDS-000012 EFTA00066100  • Unless otherwise instructed, NEVER disclose Mr Epstein or Ms Maxwell's activities or whereabouts to anyone. If the caller is insistent, you simply ask to take a message, a time and a number, where the caller can be reached. Do not he bullied and do not show any reaction or impatience, simply be firm. • Advise Ms Maxwell of any strange telephone calls or enquiries. • Advise Ms Maxwell of any unusual behavior, such as strangers lurking around the vicinity of the property. • Entrance gates to the property must remain closed when Mr Epstein is not in residence. • The security of the house and of Mr Epstein, Ms Maxwell and their guests, is your first consideration and should be uppermost in your consciousness. 2. 14.2005 8 MM02 RECORDS-000013 EFTA00066101  PRE-ARRIVAL INFORMATION GATHERING This is all the information necessary to meet the needs of Mr Epstein, Ms Maxwell and their guests. If possible, this should be done 24 hours prior to arrival. • Obtain a list of all guests who will be joining Mr Epstein and Ms Maxwell. • Confirm travel itinerary. • Ask about any special requests or dietary requirements. ■ Ask about any gifts that Mr Epstein may want placed in the guestrooms. GUEST PICK-UP AND DROP-OFF All guests should have a staff member waiting for them at the appropriate terminal gate. • Double check arrival information. • Always have a written copy of the guest's travel itinerary (flight arrival times, etc) on hand. • Check the number of people in the party to insure that the vehicle can accommodate all arriving guests. • If you are unfamiliar with the guest, prepare a sign clearly stating the guest's name. ▪ Welcome guest by name. ▪ Advise guest of your name. ■ Offer to carry any luggage that guest may have with them. • Escort guest to luggage pickup area if necessary, gather luggage and escort guest to vehicle. ▪ Advise guest on travel time. Provide demographics on the area. ■ Keep conversation to a minimum. • When you are driving Mr Epstein or Ms Maxwell, keep your hands on the wheel. Your cellular phones should be placed on "vibrate." At no time should you answer private calls. ESCORTING GUESTS TO THEIR ROOM • Upon arrival, gather guest's belongings and escort to pre-assigned room. • Inquire from guest where they would like their luggage and place it appropriately. • Offer to unpack luggage. • Show guest how to use the telephone. • Show guest how to use the remote control for the television. • Ask guest to complete "Emergency contact information" form and return to you. • Ask guest if they have any food allergies. • Ask guest what they would like to be served for breakfast and at what time. • Tell guest to enjoy their stay and let them know how you can be reached. 2/14/2005 9 MMO2 RECORDS-000014 EFTA00066102  PRE-ARRIVAL PI2EPARATIONS • CHECK OFF LIST MASTER BEDROOM 3 A/C is set at 60 degrees. 3 All light fixtures are working. • Shutters must be closed. ❑ Remote controls for the television are working. O Telephones are on "Do not disturb." J JE and GM telephone directories placed to right of telephone. • Telephone extension card placed under front of telephone. o Mann clock must be set to the correct time and date. • Two lighted pens on both bedside tables. O Regular pens on both bedside tables. • Jeffrey Epstein large and small notepads on both bedside tables. 3 Reading glasses on both bedside tables. ▪ Eye masks on both bedside tables. • Box of tissues on each bedside table (Replace if less than 1/3). O Flashlight with new batteries. • Bottled water and drinking glasses on both bedside tables. • Gun placed in beside table drawer. DATE: SIGNATURE: 2/14/2005 10 MMO2 RECORDS-000015 EFTA00066103  MASTER BATHROOM O Check that water is hot and runs clear. O Fresh bar of soap placed to the right of the washbasin. o Two fresh facecloths on the washbasin and two in the shower. O Electric toothbrush (Replace head every 4 weeks). • New toothbrush placed in a clean drinking glass to the left of the washbasin. O Toothpaste is more than 'A full. O Mouthwash. o Razor and shaving cream (more than 12/ full). O Electric razor plugged in and charged. • Tissues (replace if less than'/). O Q-Tips. O Round cotton pads. O Clean all fixtures, shower and steam room. O New pair of exfoliating gloves in the shower. 9 Tidy and replace any toiletries which are running low. O Three large blue towels and one hand towel to be ready for massage in towel room. 3 Shutters must be open. DATE: SIGNATURE: 2/14/2005 11 MMO2 RECORDS-000016 EFTA00066104  MASTER BATHROOM TOILETRIES CHECK OFF LIST O Gillette MACH 3 Razor with extra blades (change blade after every use) D Shaving Cream (Kiehl's Close Shavers Squadron) o Secret Original Solid Deodorant O Lever 2000 soap O Noxzema Plus Face Wash O Facial moisturizers (Kiehl's Ultra Facial Moisturizer, Bahor) O Aquaphor Hand Cream • California Mango Lotion O Bubble bath and shower gels (variety) O Shampoo / Conditioner (White Rain Coconut Essence, Biolage, Nessus Simply Silver) O Hair finishing cream (Paul Mitchell Stickworks) 9 Peter Thomas Roth Sunscreen (face and body) O Kiehl's Lip Balm with SPF O Q-Tips O Round cotton pads • Toothpaste (Arm & Hammer Dental Care and Mentadent) 0 Toothbrush (Oral B / Hard) O Electric Toothbrush (Braun Ultra Plaque Remover) O Scope mouthwash O Dental Floss (Johnson & Johnson Reach /Mint waxed) 9 Baby Powder (Johnson & Johnson) • Mason Pearson Hairbrush 9 Hair Comb 3 Tweezers 9 Fingernail clippers and file DATE: SIGNATURE: 2/14/2005 12 MM02 2ECORDS-000017 EFTA00066105  MS MAXWELL'S BATHROOM • Two big white towels placed next to the bath. O Soap, shampoo and bubble bath by the side of the tub. • Check that water is hot and running clear. D Water must be directed to the faucet and not the sprayer on the tub. • Two fresh washcloths on the washbasin and two next to the bathtub. O Fresh bar of soap placed to the right of the washbasin. • Electric toothbrush (Replace head every 4 weeks). New toothbrush placed in a clean drinking glass to the left of the washbasin. • Toothpaste is more than 12 / full. • Mouthwash. D Q-Tips. O Round cotton pads. • O Tidy and replace any toiletries which are running low. • Tissues (replace if less than '). D Unlock the closets. D Photographs to be placed. DATE: SIGNATURE: 2/14/2005 13 MMO2 RECORDS-000018 EFTA00066106  MS MAXWELL'S BATH ROOM Tony:FRI ES CHECK OFF LIST O Facial Moisturizer (La Mc) • Babor.Foam Mask O Kiehl's Cucumber Toner • Kiehl's Washable Cleansing Milk ❑ La Mer Eye Balm O Evian Face Mist O Clarins Creme Masvelt Body Shaping Crème O Babor Natural Body Peeling O Lancome Etfoliance Gel O Body Lotion (Frederic Fekkai, Clinique Deep Comfort Body Moisture) O Aquaphor Hand Cream O Secret Original Solid Deodorant O Round cotton pads O Q-Tips • Toothbrush (Oral B / Hard) • Electric Toothbrush (Braun Ultra Plaque Remover) O Toothpaste (Arm & Hammer Dental Care and Mentadent) O Dental Floss (Johnson & Johnson Reach /Mint waxed) • Scope mouthwash O Sunscreen (Lancome Soleil SPF 30 Face Creme) ❑ Kiehl's Lip Balm with SPF 2/14/2005 14 MMO2 ECORDS-000019 EFTA00066107  • Lever 2000 soap • Bubble Bath, Bath Gel. Bath Salts (varieiy) ❑ Razor and shaving gel • • Shampoo / Conditioner (Ft-Merit Fekkai Technical & Apple Cider) ❑ Aquis Hair Towel ❑ Mason Pearson Hair Brush ❑ Babor Hand & Nail Repair 3 Nail polish remover (Cutex) ❑ Fingernail clippers and file • Tweezers ❑ OB tampons (light & heaVy) DATE: SIGNATURE: 2/14/2005 15 MM02 RECORDS-000020 EFTA00066108  GUESTROOMS Hint: All guestrooms must appear as though the arriving guest is the first to ever stay in the room. J Bed linen must be fresh. ❑ All light fixtures are working. O Remote controls for the television are working. O Instructions on "How to work the television" placed next to the television. O Alarm clock must be set to the correct time and date. ❑ Telephones are on "Do not disturb." O Telephone extension card placed under front of telephone. O Pens and Jeffrey Epstein large and small notepads on bedside table. O Eye masks on both bedside tables. 3 Small bouquet of fresh flowers. O Gifts if indicated by Mr Epstein. D Bottled water and drinking glasses on bedside table. • Selection of fresh fruit. J Side plate, fruit knife, napkin. -1 Flashlight with new batteries. • Closets must be cleared. Check that there are sufficient wooden hangers that are hung evenly. DATE: SIGNATURE: 2/14/2005 16 MM02 ECORDS-000021 EFTA00066109  GUEST BATHROOMS O Towels and bathrobes are fresh. • Fresh bar of soap and shampoo in bathtub and shower stall. O Two fresh washcloths on the washbasin and two next to the bathtub. O Fresh bar of soap placed to the right of the washbasin. O New toothbrush and toothpaste on the counter to the left of the washbasin. 9 Clean drinking glass. O Tissues (replace if less than 'A). • Check guest supplies and replace what is needed. O Hairdryer is working. O Replace toilet paper with new roll. Fold end into a "V." DATE: SIGNATURE: 2/14/2005 17 MMO2 RECORDS-000022 EFTA00066110  GUEST BATHROOMS TOILETRIES CHECK OFF LIST 9 Toothbrush (Oral B / Hard) ❑ Toothpaste (Arm & Hammer Dental Care, Menlo dent) ❑ Dental Floss (Johnson & Johnson Reach /Mint waxed) J Scope mouthwash ❑ Shaving Cream (Kiehl's, Gillette) iJ Schick Triblade Disposable Razors (Men & Ladies) • Aquaphor Hand Cream • Facial cleansers and moisturizers (variety) O Round cotton pads • Hody Lotion (The Body Shop Body Butter, California Mango) Secret Original Solid Deodorant • Sunscreen (Clinique Body & Face SPF 15 & 30) O Lip Balm (Kiehl's with SPF) • Hawaiian Tropic After Sun • Tweezers O Fingernail kit • Hairbrush O Comb O Shampoo / Conditioner (Biolage, The Body Shop Coconut, Frederic Feldcai) O Lever 2000 soap Q Tips 9 Bath / Shower Gel ❑ Tampax and OB tampons (regular), Always pads (with wings) DATE: SIGNATURE: 2/14/2005 18 MMO RECORDS-000023 EFTA00066111  ALL BATI I ROOMS CHECK LIST All bathrooms must contain the following extra items O Toilet paper (white two-ply) • Bath towel 3 Hand towel O Washcloth O Hand soap 3 Bath soap (Lever 2000) • Kleenex tissue •9 Tylenol • Turns O Sudafed • Halls cough sweets :1 Box of matches • Toilet brush O Toilet plunger DATE: SIGNATURE: 2/14/2005 19 MM0 RECORDS-000024 EFTA00066112  EXTERIOR 3 Pressure wash pool deck, sidewalks, terrace and patios. 9 Pressure wash outdoor furniture. • Place cushions on pool and ten-ace furniture. • Have the pool cleaned. • Check that pool water temperature is between 82 - 88*F O Float in the pool is properly inflated. O Pool "toys" are clean and in working order. • Tool lights working. O Towels are in the wooden basket. O Telephone is connected and in working order. O Landscape lights working._ • Wash windows. • Check fence for holes where Max can get out. • Awnings are clean and working. DATE: SIGNATURE: 2/14/2005 20 MMO2 RECORDS-000025 EFTA00066113  THE CABANA O Check that computer will access the lntemet and Bloomberg. 3 Place paper in the copier. J Plenty of pens and paper. O Two pairs of reading glasses on the desk. 3 Telephone directory placed to the right of the telephone. • Tissues (replace if less than 'A). • Tidy the desk, but do not throw any papers away. O Stereo in working condition. O Two bathrobes and towels in the bathroom. • Fresh bar of soap placed to the right of the washbasin. O New toothbrush and toothpaste placed to the left of the washbasin. O Clean drinking glass. O Replace toilet paper with new roll. Fold end into a "V." • Suntan oil and insect repellent. u DATE: SIGNATURE: 2/14/2005 21 NIPAU RECORDS-000026 EFTA00066114  VEHICLES AND BICYCLES O Drive all vehicles to make sure that they are in good running condition. No flat batteries. O Check that cars are full of petrol (never below'/.). 9 Place $100 in the glove compartment or center console of each car. O Two bottles of water. • JE and GM telephone directories. • Reading glasses. O Jeffrey Epstein large and small notepads with pens. D Box of tissues. O Two pairs of sunglasses. D Check that bicycles are clean and tire pressure is correct. DATE: SIGNATURE: 2/14/2005 22 MM02 1ECORDS-000027 EFTA00066115  INTERIOR Living Room O Plump the cushions. 0 Check that stereo system and headphones are working. • Clean and tidy all table top surfaces. • Tidy up the magazines. Throw out fashion magazines over two months old. O Place books that are lying around back on bookshelves. Ms Maxwell's Desk O Check that the DSL computer line is working. 3 Place paper in the copier. 3 Plenty of pens and notepads. • JE & GM telephone directories placed to the right of the telephone. • Tissues (replace if less than V3). Kitchen • Polish marble counter tops in kitchen. D Empty dishwasher. 3 Check all expiration dates on food in refrigerator and pantry. O Dish panty must be organized. • Napkins cleaned and pressed for trays. 2/14/2005 23 MM02 ECORDS-000028 EFTA00066116  General 3 Buy The IVY Times, The Wall Street Journal, Palm Beach Past and place in the pantry. Buythe Daily Mail and place on Ms Maxwell's desk. • Current TV Guide next to television. • "How to work the TV" instructions next to television. O Check that all light bulbs are working. Dust and straighten lampshades. O Check that the water is hot and running clear. 9 Check that all air conditioners are in working order. O Check that all telephones are working. O Flashlights on each desk and in the kitchen. Check batteries. D Reading glasses, pens and notepads at every telephone. • All clocks are set at the correct time and date. (See p. 55 for instructions.) • All electrical appliances and stereo systems are working. D Place box of matches next to all candles. D Dust and straighten paintings. ▪ Straighten the fringe on all rugs. Check for stains. J Check that all smoke detectors are working. Check fire extinguishers. O Clean all air vents. n Make sure that all drapes are hanging neatly with hooks in place. Stationary O Three sizes of Jeffrey Epstein notepads. D Two sizes of Ghislaine Maxwell and Lady Ghislaine notepads. 3 Letterhead stationary and envelopes. One pack from each of Mr Epstein's residences and business. Mr Epstein's personal stationary (writing paper, notepads, envelopes, compliment slips). rJ Jeffrey Epstein and Ghislaine Maxwell cards and envelopes. DATE: SIGNATURE: 2/14/2005 24 MrnaECORDS-000029 EFTA00066117  DAILY DUTIES (IN RESIDENCE) CHECK OFF LIST Morning preparation O Buy newspapers. O Check that the petrol in all vehicles is more than % full. 3 $100 in glove compartment or center console of each vehicle. O Replace empty water bottles. • Check that there are pens, notepads, telephone directories and tissues. • Any CD's lying around should be placed back in the correct covers. Pool Area D Check that pool temperature is between 82 - 887 D Wipe down all outside tables and chairs. D Place reading glasses, pens, notepads and a telephone on the pool table outside. J .IE and GMtelephone directories placed to the right of the telephone. • Replenish and place towel basket next to pool. • Check that pool "toys" are clean. Cabana J All exercise equipment is put away. O Stereo is switched off. J Empty dustbin. O Pens, notepads and reading glasses on desk. 9 Check that there is enough paper in the printer. O Tidy desk and place books neatly to one side. Do not throw away any papers. D Replace soiled hand towels and bathrobes. O Check soap, toothbrush, toothpaste and clean drinking glass. O Clean the toilet and check toilet paper. O Replace tissues if less than ' . 2/14/2005 25 MMO2 RECORDS-000030 EFTA00066118  Kitchen 9 Make the coffee. O Wipe down the counter tops and cupboard doors. • Take out the trash. J Check that Max has food and water. Downstairs Areas O Plump the cushions. • Remove any trash and dirty glasses. O Tidy magazines and replace any books on bookshelves. O Any CD's lying around should be placed back in the correct covers. O Check that there are pens, notepads and reading glasses next to each telephone. • O Check that the telephone extension card is placed under the front of the telephone. O Replace hand towel in powder room. Clean sink and toilet. Replenish toilet paper. O Check that the printers have enough paper. Once Mr Epstein, Ms Maxwell and guests come downstairs J Make breakfast. Master Bedroom O Make up the bed with fresh bed linen. D Check the phones are on "Do not disturb." 9 Tidy bedside tables and remove any trash and dirty glasses. 2/14/2005 26 MMO2IIIMIIIIIMIZECORDS-000031 EFTA00066119 Master Bathroom • Replace used towels. ❑ Two clean hand towels by the sink. • Two facecloths by the sink and in the shower. O Three large blue towels and one hand tow el on the chair for massage. O Clean all fixtures including shower and steam room. ❑ Replace tissues if less than %. ❑ Check that there is enough toothpaste. O Clean the drinking glass. O Tidy all toiletries and replace any that are running low. ❑ Remove clothes from the hamper and launder. • All other clothes and shoes should be put back in the closet. Ms Maxwell's Bathroom O Replace used towels. ❑ Clean bathtub and all fixtures. 71 Replace tissues if less than '/3. • Check that there is enough toothpaste. ❑ Clean the drinking glass. 3 Tidy all toiletries and replace any that are running low. ❑ Remove clothes from the hamper and launder. 3 All other clothes and shoes should be put back in the closet. 2/14/2005 27 MM02 RECORDS-000032 EFTA00066120  Guestrooms O Make the beds (change linen every other day). O Remove any trash and dirty glasses. • Straighten any out of place clothing, private belongings, newspapers and magazines. • Remove dirty clothing and launder. • Replace used towels. ❑ Clean bathtub and all fixtures. O Replace tissues if less than 'A. O Clean the drinking glass. O Tidy vanity and toiletries. Early evening D Check if there are any incoming faxes. Replenish fax paper. Walk through the house and tidy. O Turn on all lights inside and out. • Turn down bed in Master Bedroom. J Check the phones are on "Do not disturb." 3 Tidy Master Bedroom and replace any soiled towels and bathrobes. O Turn down beds in Guestrooms. • Tidy Guestrooms and replace any soiled towels and bathrobes. 9 Place bottles of water and drinking glasses by each bedside. Before you leave at night ▪ Make sure that Max is inside. • Check that all doors to the outside are shut and locked. D Check that the garage doors are closed. DATE: SIGNATURE: 2/14/2005 28 MM02 RECORDS-000033 EFTA00066121 Mar 03 05 01:02p p. 1 PRE-ARRIVAL SHOPPING LIST Dairy Products 'A gallon regular milk 1 quart skim milk I quart half and half UUUUI.UULAUI.IU 4 Lurpak European butter 1 large container Dannon regular plain yogurt 1 Philadelphia cream.cheese I tub plain cottage cheese 'A pint heavy cream I dozen eggs 'A pound Boar's Head Swiss cheese Hi agen Dazs ice cream - coffee, chocolate, vanilla, strawberry Fresh produce 2 green vegetables of choice (such as French green beaus, broccoli) Cleaned baby spinach and medium greens 8 ripe tomatoes Grape tomatoes 3 3 avocadoes .3 European cucumber 1 I Iceberg lettuce (not in a packet) 1 I regular lettuce (not in a packet) 3 6 endive Fresh baby carrots .7! Fresh Rosemary .7! Fresh Thyme Dill 3 Fresh Mint Italian parsley Olives Scallions D Garlic 2 Sweet onions 2 Red onions 2 Sweet potatoes n 6 Baking potatoes Ginger 1 bag juice oranges 0 6 eating oranges Small bunch red and green grapes 3 2 Mango 6 ripe bananas Berries (strawberries, raspberries, blueberries — whatever is in season) L/ 4 Fugi apples 3 'A Watermelon 4 Lemons Figs 3/3/2005 29 MM02 RECORDS-000034 EFTA00066122 Mar 03 05 01:03p p.2 Fresh meat, poultry & fish J '/ pound Boar's Head black forest ham J 'A pound cracked pepper turkey breast J Ms Maxwell or David will advise any additional meat, poultry or fish to purchase. Beverages Apple Juice UI.I Cranberry juice 4 Diet Coke (place in refrigerator) I.2 Li U U ..0 4 Coke (place in refrigerator) Gatorade Large bottle Perrier water (place in refrigerator) Vitamin water (place in refrigerator) Tonic Water Breads, Cereals and baked goods Cheerios Kix 6 assorted bagels 1. pack Tortilla wraps :3 I pack Pita bread Treats 7 Chocolate J Cheetos Other "Skippy" Chunky Peanut Butter Carmine Giardini's Market 11 Homemade mozzarella ▪ 1 inch wedge parmesan cheese 3 Smoked salmon :7 6 Laughing Cow mini cheese :3 6 Baby Bell Cheeses • Brie cheese ▪ 'A pound Cheddar cheese I fresh salmon DATE: SIGNATURE: 3/3/2005 30 MM0 RECORDS-000035 EFTA00066123  SHOPPING 'Asir The following items should be in stock at all times ** Regardless of quantity used, all open packets must be replaced after each visit ** Beverages 3 Fiji water (large and small) 3 Maxwell House coffee O Starbucks ground Colombian coffee O Diet Coke O Coke • Sprite O Diet Sprite O Pepsi 3 Diet Pepsi O Tonic Water • Club Soda • Perrier Water O Vitamin Water O Cranberry juice J English breakfast tea (packets and tea leaves) O Earl Grey tea (packets and tea leaves) O Mint tea D Chamomile tea 3 White wine - Chablis Premier Cru (6 bottles) O Red wine — Broully (6 !kitties) • Veuve-Clicquot champagne (4 bottles) J Absolut Vodka J Tanqueray.Gin O Whiskey 7 Heineken Beer (6 pack) . O Corona Beer (6 pack) Spices and condiments 3 Hellmann's mayonnaise O Dijon mustard O 6 Low sodium chicken stock • Colivita extra virgin olive oil O Sea salt D Sugar (White, Brown) • ' Sweet & Low O Equal Canned goods O Pomi tomatoes chopped and strained O Tomato paste 2/14/2005 31 MM02 RECORDS-000036 EFTA00066124  Miscellaneous O Assortment of Barilla Pasta O Rice O Assorted LU cookies O Oreos O Eukanuba dog food Household products O Paper towels O Toilet paper (white two-ply) 3 Kleenex tissues O Tide with Bleach 3 Downy fabric softener 3 Bounce dryer sheets O Palmolive Dish soap O Murphy's oil soap O Soft scrub O Windex 3 Clorox Bleach 0 Fantastik All purpose cleaner 0 Cascade Dishwasher detergent O Glad zipper storage bags (Large) O Glad zipper storage bags (Small) 0 Garbage bags O Sponges O Latex Gloves O Off Insect repellent O Air freshener 0 Formula 409 bathroom cleaner O Lysol toilet bowl cleaner 0 Brasso O Liquid drain opener 0 Oven /Grill cleaner O Silverware cleaning product .0 Light bulbs 0 Batteries O Lenscrafters Pre-Moistened Disposable Towelettes 2/14/2005 32 MM02- ECORDS-000037 EFTA00066125  Pharmaceuticals Ncosporin 3 2 bottles Bayer aspirin Echinacea 3 Tylenol Zinc tozengers O 2 Aleve Vitamin C O 2 Robitussincough medicine Vitamin B • Nyquil Vitamin E • Robitussin cough sweets Folic Acid • Halls cough sweets • Multi vitamin twin tab 1 a day O Bandages Calcium twin tab • Antiseptic for cuts DATE: SIGNATURE: 2/14/2005 33 MM02 RECORDS-000038 EFTA00066126  CLEANING SCHEDULE The most important aspect of household cleaning and maintenance is routine. Certain tasks have to be completed every day to keep things at a high standard. A home that is properly cleaned stays "in place" much longer than those that have been only surface cleaned. Always remember to clean from the top down and from the inside out. Always vacuum last. When leaving a room, turn to check it after you completiit. 2/14/2005 34 ECORDS-000039 EFTA00066127  DAILY O Dishes, dishwasher — wash dishes, use dishwasher if needed. Remember: crystal, fine china, silver, cutlery knives, hand-painted bowls or serving planers and pots and pans do not normally go in the dishwasher. • Kitchen — Clean counter tops, clean sinks, move items on the counter top and clean under them. Clean smudges and finger prints from cabinets, doors and light switches, clean microwave oven, clean and shine inside and out. Clean refrigerators. O Kitchen appliances — Shine toaster, coffee maker. Note: appliances not left out should be cleaned before putting away. O Sink — Remove any deposits, clean and shine. O Garbage — Empty trash, replace bag, wipe off. • Floors — Remove chairs and small items, sweep well. Mop with warm water. • Glass — Clean glass doors and tables as needed. O Furniture — Clean, dust, shine tables, chairs, plump cushions. O Bedrooms — Make beds as needed, neaten personal belongings, clean all the mirrors, look for streaks. • Bathrooms — Shine faucets, toilet paper holder, make-up mirrors, towel rack, toothbrush holder. Clean and refill vanity items, check for tissue and toilet paper, wipe bath, sink, mirror, shower walls, place fresh towels. J Clocks — Check time and date. • Phones — Clean with disinfectant. • Vacuum — Heavy traffic areas as needed. Comb tassels on carpets. DATE: SIGNATURE: 2/14/2005 35 PneECORDS-000040 EFTA00066128  WEEKLY O Baseboards — Dust with a soft cloth. . O Wood furniture— Dust and polish tables, chairs, shelves, frames, cabinets. O Sofas and chairs— Vacuum all cushions, fluff pillows, spot-clean as needed. O Lamps Dust lampshades. Check light bulbs. Straighten shades. 3 Computers and desks — Clean and wipe screen, dust, replace objects exactly where you found them. 3 Dust and polish — All glass tables, mirrors, pictures, porcelain and art objects. O Walls — Remove fingerprints from walls, switches, doors. O Cabinets and drawers — Clean thoroughly inside and out. Straighten or repack. O Shelving — Clean thoroughly. Rotate areas requiring fresh shelf paper. O Massage Tables — Wipe and sanitize. O Carpets — Vacuum. Be sure you get the stairs, get behind doors, under furniture, spot-clean as needed. 3 Bathrooms - Shine faucets, mirrors, towel racks. Wipe and clean bath and shower tiles, doors and walls. Remove mold with mil dew remover. Remove soap build up. 3 Toilet — Clean bowl, seat, lid, base, tank top. Check toilet paper. O Marble — Polish marble in bathrooms. D Refrigerator — Clean thoroughly. Throw out spoiled food. To eliminate odors, place a bowl of cotton balls soaked in plain vanilla extract in the fresh food section. • Windows — Clean all windows inside and out, clean window led ges. • Blinds - Dust quickly over each blind. If necessary, clean with ammonia and water. 2/14/2005 36 MM02...11112ECORDS-000041 EFTA00066129  • Front Entrance — Sweep and mop, clean door mats. ❑ Outdoor ftirniture — Pressure wash. O Pool — Clean. Check that water temperature is between 82 - 88°F. ❑ Exercise equipment — Wipe all equipment, sides and fronts, vacuum behind, check. • Garage — Vacuum / sweep out as needed. O Gars — Wash and wax exterior, clean and vacuum inside. DATE: SIGNATURE: 2/14/2005 37 MM02 RECORDS-000042 EFTA00066130 MONTHLY Divide your list of monthly duties into weekly cleaning schedules. This will make it easier for you to deep-clean each area properly. This does not mean that you do not need to perform your daily and weekly duties. WEEK 1 O Clean windows — wash the insides, clean sills. O Clean blinds. O Clean light fixtures. O Clean ceilings, walls, doors, baseboards and air vents. • Clean ceiling fans. • Clean /vacuum air conditioners and humidifiers. O Air all rooms. Open the windows and doors to allow fresh air into the room. WEEK 2 O Clean and organize closets in bathrooms and bedrooms. O Clean drawers and shelves in bathrooms and bedrooms. O Turn mattresses. O Re-fold linen closets and order as needed. O Re-stock utility closets. 3 Wipe books. O Discard old magazines. 3 Polish wood furniture 9 Clean bed frames, vacuum under beds and bedroom fur