EFTA02085453.pdf

To: james ce I Cc: Bella Klein ; Rich Kahn From: Lesley Groff Sent Fri 2/6/2015 5:03:46 PM Subject: Re: 8A Wifi not working All sounds great I'm sure Bela can hep with modem updating. I have no idea what could have happened to missing box. Sent from my iPhone On Feb 6, 2015, at 11:44 AM, james ce I personal genius <J > wrote: Wifi in 8A is working now. The TWC modem/wifi was replaced, there's no AirPort Bascstations at all. I changed the network name and password on the wife to 8A / bemyguest. It's connecting fast & furious now. The modem for the TWC account in 10B is missing.. says it wasn't there when she was moved in -- the power supply for the old modem is on her windowsill. Any idea who would know what happened to it? The modem & AirPort Extreme there are from ION (I called TWC and confirmed). That account is on seasonal hold until tomorrow so that modem can't be used right now. is using the signal for I I B so she's okay until she moves back into ION next week. The ION modem is old and will likely be disabled by TWC soon after we reactivate it in ION. We should see if we can get them to send us the upgraded modem now, so as soon as the work is done in the apartment I can install it and have it up and running before moves back in. James Ce your Personal Genius C Certified Su rt Professional 10.6 http://personalgenius.us On Feb 4, 2015, at 12:50 PM, Lesley Groff <[email protected]> wrote: EFTA_R1_00674552 EFTA02085453  James you may meet up with in 8A at 10am on Friday and from there go on to see in 10B (I said it would be around 10:45am or so...but you can keep in touch with them) OK? On Feb 4 2015 at 12:32 PM, james ce I personal genius wrote: I have Friday available to check the intemet in apartments 8A, 10B and 10N. Please let me know what times would work best and who will be available to give me access to the apartments. Thanks, James Ce your Personal Genius Professional 10.8 htlo://oersonaleenius.us On Feb 4 2015 at 11:31 AM, bellaklein wrote: James, and having problems with WIFI, see below details. I am not sure if Internet connection is working as well. TWC info for 8A and 10B attached. Also if l0n is finished you can check wifi and internet connection too, but note that i suspended service in l0n for 1 month till February 8th. Please advise when you are available to help. <NES TW 8a 4800 012515 129.47.pdf> <NES:TIN:101i 48(16_123014 173.10_123014.pdf> <NES_TW_I0BJ562_152.31 -120214.pdf> Thank you, Bella Tel: Begin forwarded message: EFTA_R1_00674553 EFTA02085454  Subject: Re: 8A Wifi not working From: Lesley Groff Date: February 4. 2015 at 11:08:50 AM EST To: Bella Klein ok, so contact James and set it up when convenient...then we will let the girls know when to expect him On Feb 4, 2015, at 11:07 AM, bellaldein <1. > wrote: I can call TWC to troubleshoot but need somebody in there to be present and follow instructions. I think James needs to look into. also is having problems with wifi. She has her settings from apt I On that is under renovation. Thank you, Bella Tel: On Feb 4, 2015, at 11:01 AM, EFTA R1_00874554 EFTA02085455  Lesley Groff wrote: HI Bella... is staying in 8A..she says the will in 8A is not workin g...not sure if you want to get James there or if it is a time warner thing... EFTA_R1_00674555 EFTA02085456