EFTA02065703.pdf

To: Natalia X Molotkova From: Sent Mon 12/28/2015 8:05:38 PM Subject: Re: Mr. Epstein Jeffrey- Airport Transportation- The Amex rep cancelled the whole reservation for me. I had called on sat asking if we could please not pay for the 25th as I had made an error in the reservations ! I was told they needed to talk to management and would call me back but they never did. I spoke to Rhonda on Xmas day to change the arrival date to 27th. Sent from my iPhone On Dec 28, 2015, at 2:51 PM, Natalia X Molotkova wrote: No, I will call tomorrow morning hotel. Did you call them to cancel the whole thing or AMEX agent cancelled it? Natalia (Natasha) Molotkoval Relationship Manager American Ex• ress Centurion Servicin • <image001.jpg> Behind every great travel moment is a fourneymaker who helped make it happen. Journeymakers.com From: Sent: Monday, To: Natalia X Molotkova Subject: Re: Mr. Epstein Jeffrey- Airport Transportation- Any word? Sent from my iPhone On Dec 28, 2015, at 10:23 AM, Natalia X Molotkova wrote: Oh, well, I am waiting for the respond from them... Natalia (Natasha) Molotkoval Relationship Manager EFTA_R1_00817421 EFTA02065703  American Express Centurion Servicing <image001.jpg> Behind every great trove! moment is a Journeymaker who helped make it happen. Journeymakers.com From: Sent: Monday, December 28, 2015 10:22 AM To: Natalia X Molotkova Subject: Re: Mr. Epstein Jeffrey- Airport Transportation- Good. Thanks. He wound up cancelling the whole trip. I'm sure you saw I called the Hotel myself and asked for a no charge for first night and they would not do it. Hope you have better luck. Sent from my iPhone On Dec 28 2015 at 10:04 AM alia X Molotkova wrote: I received from the hotel, that there is a charge for modification I made. I received it on December 25. I am trying to argue, due to my system did let me change it without any notification about the charge (and I should get notification). In the past (also with Mandarin Properties), if I can make modification (it was not technically cancellation) in the system and not notice of charge, we are good. I emailed hotel, waiting for replay. Natalia (Natasha) Molotkoval Relationship Manager American Ex.ress Centurion Servicin. <image009.jpg> Behind every great travel moment is a Journeymaker who helped make it happen. Journevmakers.com EFTA_R1_00817422 EFTA02065704  From: MOMRK Reservations Sent: Friday, December 25, 2015 3:24 AM To: Natalia X Molotkova; MOMRK Conciergerie Cc: Abdelmajid HARID; Kijean Dill; MOMRK GuestRelations Subject: RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Ms. Moltokova, I hope this email fords you well. Kindly note that as per our cancellation policy, all modifications or cancellations has to be done 14 days prior to arrival to avoid a cancellation fee equal to 50% of your total stay amount . I would like to inform you that as per your modification of stay for Mr. Epstein, the amount of EUR 2850 corresponding to the first night cancelled of his stay will be charged to his American Express credit card ending in -3001, expiration date 08/16, that we have on file. If you have any queries, please do not hesitate to contact our Reservations Department or myself. Yours Sincerely, Sofia Mouahid Travel Advisor We site www.m n nnortenta.com Join us on eimage002.png> eimage003.png> <image004.png> <image005.jpg> Give the gift of Mandarin Oriental. Delight friends and family this season with the Mandarin Oriental Gift Card available online and at Mandarin Oriental hotels. Mandarin Oriental - The Book, a luxurious new publication celebrating the rich history and heritage of the Group, is also available for purchase at EFTA_R1_00817423 EFTA02065705  Assouline boutiques worldwide and through www.ossouline.com. De : Natalia X Molotkova Envoye : jeudi 24 decembre 2015 20:55 A : MOMRK Conciergeri Cc : MOMRK Reservations ; Abdelmajid HARID Kijean Dill Objet : RE: Mr. Epstein Jeffrey- Airport Transportation- Thank you so much!!! Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing <image006.jpg> Behind every great travel moment is a Journeymaker who helped make it happen. Journevmakers.com From: MOMRK Conciergerie Sent: Thursday, DeCert.E.I..5 4 M To: Natalia X Molotkova Cc: MOMRK Reservations; Abdelmajid HARID; Kijean Dill Subject: RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Natalia, Thank you for your email. I am delighted to provide the updated confirmation for Mr. Epstein arriving on the 2C1' now as opposed to the 25th. Please let us know if there is anything else that we can assist you with. Kind Regards, Kijean Dill Front of I louse Manager <image007.jpg> EFTA_R1_00617424 EFTA02065706  \Vebsire: mandarinoriental.com Join us on <image002.png> <image003.png> <image004.png) De : Natalia X Molotkova Envoye : jeudi 24 decembre 2015 20:18 A : MOMRK Conciergerie Cc : MOMRK Reservationsill Objet : RE: Mr. Epstein Jeffrey- Airport Transportation- Is it possible to receive the new confirmation today? It is a Holiday here tomorrow, will be out of the office. Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing <image006.jpe Behind every great travel moment is a Journeymaker who helped make it happen. Journeymakers.com From: Natalia X Molotkova Sent: Thursday, December 24, 2015 2:38 PM To: 'MOMRK Conciergerie' Cc: MOMRK Reservations Subject: RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Jamila, I just changed reservation for Mr. Epstein to arrival on the 26th, instead of 25th. EFTA_R1_00817425 EFTA02065707  Will you be so kind to change the pickup info for the car? It will be same arrival time and tail number, but on December 26th now. Thank you, Natalia (Natasha) Molotkova) Relationship Manager American Express Centurion Servicing <image006.jpp Behind every great travel moment is a Journeymaker who helped make it happen. Journeymakers.com From: MOMRK Concier erie Sent: Wednesday, Decem r To: Natalia X Molotkova Cc: MOMRK Reservations Subject: RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Ms. Molotkova, Exactly ! this is what I've meant in my previous email, the service is well arranged with stars aviation services' agents Yours Jamila Bousbaa Concierge Join us on EFTA R1_00817426 EFTA02065708  <image002.png> <image003.png> <image004.png> <image008.jpg> Experience the art of hospitality in the heart of Milan. Fusing contemporary Milanese design with timeless oriental luxury, the new Mandarin Oriental. Milan occupies four elegant 18th century buildings, and has 104 rooms and suites an eclectic choice of restaurants and a holistic spa. This perfect urban retreat is just steps away from La Scala, and offers an impeccable combination of comfort, elegance and style. For reservations, visit www.mandarinoriental.com. De : Natalia X Molotkova Envoye : mercredi A : MOMRK Conciergerie Cc : MOMRK Reservation Objet : RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Jamila, FBO is Stars Aviation Services. Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicin <image006.jpp Behind every great travel moment is a Journeymaker who helped make it happen. Journeymakers.com From: MOMRK Conciergeri. Sent: Wednesday, December 23, 2015 12:32 PM To: Natalia X Molotkova Cc: MOMRK Reservations Subject: Mr. Epstein Jeffrey- Airport Transportation- EFTA_R1_00617427 EFTA02065709  Dear Ms. Molotkova, Sunny greetings from Marrakech and Mandarin Oriental, Marrakech. First of all, we would like to thank Mr. Epstein for choosing Mandarin Oriental, Marrakech for their upcoming stay in Marrakech. Please find attached the transportation confirmation for their stay. Please let me know if there is anything that we can assist with before their arrival! I wish Mr. Epstein safe travel and look forward to welcoming them to our beautiful property. Kindly note that a MERCEDES CLASS S will be organized for both arrival and departure days and a MERCEDES CLASS V will be offered for the luggage . Regarding the fast track service, please note that it is arranged as well. Also, please note that there is several FBO in Marrakech for NETJETS planes. All is in order Until then, I remain at your entire disposal for any further assistance. Looking forward to hear from you. Yours sincerely Jamila Bousbaa Concierge Join us on <image002.png> <image003.png> <image004.png> <image008.jpg> Experience the art of hospitality in the heart of EFTA_R1_00817428 EFTA02065710  Milan. Fusing contemporary Milanese design with timeless oriental luxury, the new Mandarin Oriental. Milan occupies four elegant 18th century buildings, and has 104 rooms and suites, an eclectic choice of restaurants and a holistic spa. This perfect urban retreat is just steps away from La Scala, and offers an impeccable combination of comfort, elegance and style. For reservations, visit www.mandarinoriental.com American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouto le commentaire suivant le Ce courrier et toute piece jointe contient sont reserves au seul destinataire indique et peuvent renfermer des renscignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courtier ou de toute piece jointe est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courtier et detruire immediatement le courtier et les pieces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of EFTA_R1_00617429 EFTA02065711  the information included in this message and any attachments is prohibited. If you have received this communication in en-or, please notify us by reply c-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contai confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contai confidential or privileged information. If you are not the intended EFTA_R1_00817430 EFTA02065712  recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not die intended recipient, any disclosure, copying, use, or distribution of die information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for die intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of die information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." EFTA_R1_00617431 EFTA02065713 American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. EFTA_R1_00617432 EFTA02065714