EFTA02043695.pdf

To: [email protected] From: Natalia Molotkova Sent: Wed 9/14/201 • • ARM-13Sep- apan Sept-October 2016 Kyoto L [Incident: Title: American Express ® Sent: 09/14/2016 10:37 AM Over night team did give me fax number... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Sent: 09/14/2016 10:30 AM thanks On Sep 14, 2016, at 10:27 AM, Natalia Molotkova > wrote: Sent: 09,142016 1O27 AM Will figure it out.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST EFTA_R1_00573324 EFTA02043695  Sent: 09/14/2016 10:24 AM only what i have given you perhaps the number below is both phone and fax? sometimes it switches to fax? not sure.. On Sep 14, 2016, at 10:20 AM, Natalia Molotkova wrote: Sent: 09/142018 10:21 AM great! On Se 14, 2016, at 10:19 AM, Natalia Molotkova wrote: Sent: 09/142016 10:20 AM Do you have fax number for them? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Sent: 09/142016 10:19 AM I will fax it now, and will check if it went through later, when reservations will be in the house. Regards, EFTA_R1_00573325 EFTA02043696 Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Sent: 09/142016 10:15 AM thank you! On Sep 14, 2016, at 10:06 AM, Natalia Molotkova wrote: Sent: 09114/2016 10:09 AM FYI..I am told the complete version of the address to the hotel Tamara-Ya is: 278 Nakahakusancho Anekohjiagaru, Fuya-cho Nakagyo-ku, Kyoto-shi, Kyoto-fu Zip 608-8094 +81-(0)75-211-5566 On Sep 14, 2016, at 1:26 AM, Natalia Molotkova wrote: Sent: 09114/2016 10:06 AM Will do... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST EFTA_R1_00573326 EFTA02043697  Sent: 09/142016 1O.03 AM We would like to reserve the one room at Tamara-Ya with queen Futon from Sept. 26-Oct. 1st (slightly different dates!) the code you need is: 9049. Please DO fax over the request. On Sep 14, 2016, at 1:26 AM, Natalia Molotkova ‹ > wrote: Sent: 09/142016 07.03 AM Morning Heather— Yes, very helpful thank you for the information I will pass it along to Karyna and Mr. Epstein and we will get back to Natasha today On Sep 14, 2016, at 1:26 AM, Natalia Molotkova wrote: Sent: 09/14/2016 01 26 AM Lesley, Greetings from American Express Centurion Support! I have called the Tawara-Ya and they have one room available checking in on the 25th, and out on the 1st. However, it is a Double/Queen FUTON. Western style bed is not available. There is only 1 in the room as well, so they would need to share a bed. The Ryokan will not bring an additional bed or futon in. They said it is not possible. Impossible is actually the word they used. If they are willing to share a futon, the rate is 68311JPY per person, per night. They have a 4 day cancel policy. To book the reservation, they do require the legal names, which we have in the airline booking as well as the Credit card, which we also have, and 4 digit CW. We do not keep the CVV on file, for security, unless your Natalia has it. We have to FAX the request over. They do not take any reservations via email or phone. If the girls are willing to share, please let us know and we can call you to get the CW. This is currently the last room available for these 6 nights at this Ryokan. Tawara-Ya Check in Sunday 25September, Check out Saturday 1 Ocotber. 6 Nights Double/Queen size FUTON only. 68311JPY PP/Per night = $665.50USD per person/per night 4 day cancel policy at 12 noon local hotel time. I hope this helps and as always, we are here to help. Heather Foidel, From Centurion Support on behalf of your Relationship Manager EFTA_R1_00573327 EFTA02043698  Sent: 09/132016 10:35 AM Will do... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Sent: 09'13/2016 10:33 AM Natasha, Please have the overnight team investigate: -shifting the dates a little in both directions to see if we can get 2 rooms for 5 or 6 nights -or is one room large enough for 2 people? does it have 2 beds if so, they could stay in one room together -what is cancellation policy Just tell them the women are flexible with their dates lets see what we get! thanks On Sep 13, 2016, at 9:04 AM, Natalia Molotkova da , wrote: Sent: 09/13/2016 09:15 AM Thanks. Sent from my iPhone On Sep 13, 2016, at 9:04 AM, Natalia Molotkova > wrote: Sent: 09/13/2016 09:04 AM Over night team agent didn't it, let me try to figure out. EFTA_R1_00573328 EFTA02043699  Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Sent: 09/1312016 08:33 AM Do you know the cancellation policy for the Tawaraya ? Sent from my iPhone On Sep 13, 2016, at 7:19 AM, Natalia Molotkova ‹ > wrote: Sent: 09113/2016 08:30 AM Thank you very much. We will get back to you. Sent from my iPhone On Sep 13, 2016, at 7:19 AM, Natalia Molotkova ‹ > wrote: Sent: 09/13/2016 07:19 AM Good morning Leslie, Thank you for your recent inquiry. Concerning the Ryokan availability, we contacted both the Tawara-ya and the Hiragiya. The Hiragiya has no availability for the dates you specified. They did say that some local travel agencies purchase the rooms bulk and resell them, so there may be a local agency with rooms on hand. The Tawara-ya only has avilability for 3 nights, starting on the 28th. The rooms would be JPY 79,488 per person per night for the 2 rooms because they are larger. They are located on the 2nd and 3rd floor. We will await your further instructions. Kind Regards, Theo From Centurion Support on behalf of your Relationship Manager Privacv Statement I Visit the Centurion Card website EFTA_R1_00573329 EFTA02043700 To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. er 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain Information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. 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