EFTA00730396.pdf

Tsystems. -EIC May Tang SUMMARY OF QUALIFICATIONS: • 13+ years of extensive technical and project management experience. • Strong, persuasive interpersonal skills and excellent communication and training skills. • Ability to multitask, problem solve and meet deadlines. • Background in hiring, training, and mentoring users and new technical hires. • Able to work well with high level executives, clients and vendors. PROFESSIONAL EXPERIENCE: 5/07 - Present Simpson Thacher & Bartlett LLP - IT Manager • Oversee IT for offices in Hong Kong, Tokyo and Beijing. • Deliver reports to IT management on call resolution times, types, categories, regions and trending using c.Support. • Projects include: > Desksite to Filesite migration. 1. Windows XP to Windows 7 conversion. > Develop and manage interdepartmental websites using Sharepoint. > Evaluate and plan PC, laptops and Blackberry upgrades. > Schedule software releases through Altiris. > Build specific Ghost images for each office. > Manage lease contracts and negotiate with tech vendors for best services & prices. • Lead office for beta testing for company wide rollout. • Formulate and identify areas for group policy desktop management and design them for optimal desktop computing controls and operations. • Manage user and equipment inventory for all offices. 6/01 - 5/07 El Entertainment Television — IT Manager • Manage and supervise Helpdesk team, projects, moves and rollouts. • Provide desktop & technical support for offices in NY, LA, CT, Chicago, DT, London & Hong Kong. • Manage help desk operators to ensure consistent performance in call management. • Coordinate and support all on and off site presentations and meetings including Upfront. • Train end users on new applications and hardware. • Work with help desk operators to identify areas for first level support resolution. • Ensure "always available" personnel to respond to user calls. • Resource for software, hardware and printing issues. 11/99 — 6/01 Sullivan & Cromwell LLP - Technical Support Specialist • Level III application & desktop support for organizational partners, including in-house & off-site installations, configurations, backups, repairs, upgrades and customization of workstations. • Plan, implement & manage Windows conversion. • Evaluate and set standards for PC hardware and software. • Train end users and fellow Administrators, Supervisors & Engineers. • Test, debug and upgrade software applications. 9/98 — 11/99 Morgan Stanley Dean Witter - LAN Support Specialist • Level II Support for organization executives. • Provide in-house and telephone support for end users with word documents, spreadsheets & processing applications. • Install and maintain network servers, backup operations & workstations. • Troubleshoot & repair PCs, mainframes and peripheral devices. EDUCATION New York University — Bachelor's in Computer Science & East Asian Studies LANGUAGES Fluent in Chinese EFTA00730396