EFTA00320925.pdf

From: "Natalia Molotkova" To: ' 'ci Subject: Can we change this return flight? [Incident: 160816-001831] Date: Tue, 16 Aug 2016 17:52:42 +0000 Pre To: Lesley Groff Subject: Can we change this return flight? From: Natalia Molotkova Sent: 08/16/2016 01:52 PM ACCORDING TO THE ITINERARY YOU SENT TO ME, UT WAS JUST A STOP, CONNECTION: Flight 3 (Booked) Depart Sat, Sep 3 12:20 PM Manila, Philippines Ninoy Aquino International Airport Terminal 1 Arrive Sat, Sep 3 5:15 PM Incheon [Seoul], South Korea Incheon International Airport Korean Air Boeing 777-300 Flight No. 622 Booking Class: U Airline Cm No: KE-5UZNI6 Flight 4 (Booked) Depart Sat, Sep 3 7:30 PM Incheon [Seoul], South Korea Incheon International Airport Arrive Sat, Sep 3 8:45 PM New York, New York USA John F Kennedy International Airport ; .h Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Cm No: KE-5UZNI6 EFTA00320925 Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/16/2016 01:51 PM They do not need to go to Seoul.. sure it was just less expensive. Let me show jeffrey and get back to you. Is the round trip less expensive by any chance? Sent from my iPhone On Aug 16. 2016, at 1:46 PM, Natalia Molotkova <a , wrote: p To: Lesley Groff Subject: Can we change this return flight? From: Natalia Molotkova Sent: 08/16/2016 01:46 PM Do they need to go via Seoul, they are not staying there? I cam book them one way - best coach fare - from Manila via Taipei to NYC= with EVa AIRWAYS. 1 BR 272 24AUG MNL TPE 1240P 0255P 1 BR 32 24AUG TPE JFK 0710P 1005P 1ADT 1265.06 3795.18 TOTAL FARE - USD 3795.18 Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/16/2016 01:42 PM It looks like from Manila to Seoul? Then Seoul on to JFK. I attached their current ticket. Sent from my iPhone On Aug 16, 2016, at 1:33 PM. Natalia Molotkova cr l> wrote: EFTA00320926 To: Lesley Groff Subject: Can we change this return flight? From: Natalia Molotkova Sent: 08/16/2016 01:33 PM What city they are flying from? Seoul or Manila? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 01:31 PM OK, checking.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/16/2016 01:18 PM Hi Natasha. I need to get this family back to NY Aug 24. Can you please find any carrier to get them here? If we need to do round trip because it costs less that is fine. Let me know what you can find and what the price is. They need to depart on aug 24th which I believe will have them arrive on 24th as well. Please let me know. Thanks. Sent from my iPhone On Aug 16. 2016. at 9:04 AM, Natalia Molotkova a wrote: From: Lesley Groff Sent: 08/16/2016 09:33 AM Ok. Thx Sent from my iPhone On Aug 16. 2016. at 9:12 AM, Natalia Molotkova wrote: EFTA00320927 To: Lesley Groff Subject: Can we change this return flight? From: Natalia Molotkova Sent: 08/16/2016 09:12 AM Yes, Lesley, sorry, we don't own this reservation, can't change it, sorry. Regards. Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 09:04 AM Morning. sure, let me have a look.. Regards. Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/16/2016 07:57 AM Hi Natashais it possible for you to change this return flight for all 3 passengers to depart Aug. 24? We did not do the original booking! probably have to call Mango Tourscan you tell me if the same flights exist for Aug. 24th at least) need to get these people back to NY! Thanks. Lesley Begin forwarded message: From: Merwin Dela cruz < Subject: Fwd: Online Travel Reservation (7556104838)1 DELA CRUZ/MERWIN Date: August 15, 2016 at 10:54:28 PM EDT To: Lesley Groff < Les, Here is our original flight Information. Thank you Merwin Dela Cruz EFTA00320928 Begin forwarded message: From: Merwin Dela cruz Date: May 7. 2016 at 321. 54 AM GMT+8 To: HONEY < > Subject: Fwd: Online Travel Reservation (7556104838) I DELA CRUZ/MERWIN Begin forwarded message: From: "Mango Tours" < Subject: Online Travel Reservation (7556104838) 1 DELA CRUZ/MERWIN Date: May 4. 2016 at 7:24:30 PM EDT To: HeaderLogo Dear Sir/Madam. You have successfully booked your reservation We recommend that you make a note of the booking reservation number or print this page. r Mango Tours Control Number : 7556104838 Total Cost : USD 3258 1 (Round-trip) AIR Record Locator (5UZNI6) - Ticketed PASSENGER DETAILS(1) Passenger(s) List Invoice Number(s) Ticket Number(s) DELACRUZ/ MERWIN MEDINAMR 0360131087 180-7804401783 DELA CRUZ / KARENHART FONTANILLA MS 0360131088 180-7804401784 DELA CRUZ / BRIANNAJULLIENNE MS 0360131089 180-7804401785 Email Address: Contact Number: 9176070626 Other Number: 9176076014 Class of service: Economy L FLIGHT DETAILS(1) Flight 1 (Booked) [„1)MarketingAirline Korean Air 74H Aircraft Flight No. 86 Booking Class: Airline Ctrl No: KE-5UZNI6 Flight 2 (Booked) EFTA00320929  Depart Thu, Aug 11 New York, New York USA 12:50 AM John F Kennedy International Airport Terminal 1 Arrive Fri, Aug 12 Incheon [Seoul], South Korea 4:10 AM Incheon International Airport Depart Fri. Aug 12 Incheon [Seoul], South Korea 8:00 AM Incheon International Airport Arrive Fri, Aug 12 Manila, Philippines 10:50 AM Ninoy Aquino International Airport [,3MarketingAirline Korean Air Boeing 777.300 Flight No. 621 Booking Class: Airline Ctrl No: KE-5UZNI6 Flight 3 (Booked) Depart Sat. Sep 3 Manila, Philippines 12:20 PM Ninoy Aquino International Airport Terminal 1 Arrive Sat. Sep 3 Incheon [Seoul], South Korea 5:15 PM Incheon International Airport [..1)MarketingAirline Korean Air Boeing 777.300 Flight No. 622 Booking Class: U Airline Ctrl No: KE-5UZNI6 Flight 4 (Booked) EFTA00320930  Depart Sat, Sep 3 Incheon [Seoul], South Korea 7:30 PM Incheon International Airport Arrive Sat, Sep 3 New York, New York USA 8:45 PM John F Kennedy International Airport L,,I)MarketingAirline Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Ctrl No: KE-5UZNI6 BAGGAGE POLICY Read baggage information at: lithalikags arnacieus.com GENERAL TERMS AND CONDITIONS FEES AND PENALTIES • Service fee of 510.00 per passenger will be added on top of the fare cost if payment is made through any of our branches. • Below are sample penalty fees. Fees may vary depending on which airline you booked. • Date Changes: USD250 + Fare difference (if applicable) • Name Corrections: USD50 (if allowed) • Refunds: USD250+ (if allowed) • Service Fees: USD50 on top of penalties • Penalties apply for changes, no-shows, and full refunds • Tickets are non-refundable when partially used • Other terms and conditions apply • For Canadian credit card holders, foreign transaction and other applicable fees imposed by the credit card company may apply. CANCELLATION POLICY • Finalized and guaranteed bookings are good as SOLD. Guaranteed and No-show bookings are non-refundable. • Revisions and/or changes in bookings should only be coursed through Mango Tours. Mango Tours will not be held responsible to any claims on services that will be arranged directly with the hotel/resort or airline. • Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis (accommodation, tours and airport transfers); and are non-refundable. RESPONSIBILITY WAIVER Mango Tours will make its best efforts to ensure its services are of intemational standards. However, Mango Tours will not be responsible for any damage or loss of guests' personal property due to any mishaps or accidents beyond the company's control. FORCE MAJEURE Mango Tours will not be responsible to its clients for failure to abide by the terms and agreements due to circumstances beyond its control. If guests are stranded at the hotel/resort or any destination for any reason beyond its control (typhoons, natural disasters and calamities, political unrest, etc.), the guests may be required by the hotel/resort to shoulder charges to enable the property to cover costs. REFUND POLICY Tickets or any travel services purchased from Mango Tours are subject for refund approval. All refund requests are subject to certain rules and conditions. Fees or penalties may apply to the refund. EFTA00320931  For credit card payments, processing of refund may take six to eight weeks from the date of notice. The amount will be refunded to the credit card used for the transaction. For cash payments, processing of refund may take at least 30 days from the date of notice. Once the refund is processed, the clients itinerary will be cancelled. NOTE: For important and urgent concerns, you may call Mango Tours at 1.866.2-MANILA (U.S. toll-free) or (639) 893-0002 if you're in the Philippines. Reservation Office Travel Consultant Online (Website) Mango Tours (U.S.) 870 Market Street. Suite 611 San Francisco, CA 94102 USA- United States Telephone Toll Free (Philippines) Unit 1506, 88 Corporate Center. 141 Valero Corner Sedeno Sts.. Salcedo Village. Makati City, Philippines Telephone :- Mobile For inquiries, you may contact us at or call U.S. toll-free 1.866.2-MANILA (1- 866-2-626452). Thank you for choosing Mango Tours. 191 Scan Code THE FARE(S) LISTED ON THIS ITINERARY ARE SUBJECT TO CHANGE PRIOR TO THE TIME YOU RECEIVE CONFIRMATION THAT YOUR CREDIT CARD HAS BEEN CHARGED. IF THERE IS AN UNFORESEEN CHANGE IN AIRFARE PRICE. MANGO TOURS WILL CONTACT YOU IMMEDIATELY. PLEASE CHECK ALL TICKETS AND INVOICES UPON RECEIPT. MANGOTOURS WILL NOT BE RESPONSIBLE FOR ERRORS 12HRS AFTER TICKET ISSUANCE. TICKETS ARE VALID FOR ONE (1) YEAR FROM DATE OF ISSUE WITH EXCEPTION OF CERTAIN FARES THAT HAVE 2, 3, OR 6 MONTHS VALIDITY. PENALTIES APPLY ON NO-SHOWS / CHANGES / CANCELLATIONS / REFUNDS. A $50.00 AGENCY SERVICE FEE APPLIES TO ALL REFUNDS. RE- ISSUANCE, NAME CHANGES AND VOIDED TICKETS ON TOP OF ALL AIRLINE FEES. TICKETS ARE NON- TRANSFERABLE AND MAY BE NON-REFUNDABLE. PASSENGERS ARE RESPONSIBLE FOR PASSPORT VALIDITY, VISAS AND/OR HEALTH REQUIREMENTS INCLUDING BAGGAGE POLICY OF THE AIRLINE THEY ARE TRAVELLING. MAKE SURE YOUR PASSPORT IS VALID FOR AT LEAST SIX (6) MONTHS BEYOND YOUR INTENDED RETURN. PLEASE BE AT THE AIRPORT THREE (3) HOURS BEFORE YOUR FLIGHT. *THANK YOU FOR BOOKING WITH MANGOTOURS AND HAVE A SAFE AND PLEASANT JOURNEY? Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. O 2015 American Express. All rights reserved EFTA00320932  When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect o any services or products provided r Member by service provider. Service provider rates and availability are subject o change. From: Natalia Molotkova gentreignsappertbsvaryteckit any express or implied warranties. Portions of this content are provided by GayotO and may not be used without written permission. Used hereunder by license. For Google Maps Terms of use click here: ) ~F{o1rry1 ~aA Legal Notices" click here: "M K- 6y~QLr enamr :npxoTte~~ ®T .WekcsVpialictagiatoeyalliitmcktUgAfiltrts gagare Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www americanexoresc cogn/travPiterrne California CST$1022318, Washington UBIN600-469-694, Iowa TA11002, Nevada RiVitlifS1,-0126 Natalia (Natasha) Molotkova %MIMI/a ' ship Manager centurion.com (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 09:04 AM Morning. sure, let me have a look.. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/16/2016 07:57 AM Hi Natashais it possible for you to change this return flight for all 3 passengers to depart Aug. 24? We did not do the original booking! probably have to call Mango Tourscan you tell me if the same flights exist for Aug. 24th at leastl need to get these people back to NY! Thanks, Lesley Begin forwarded message: From: Merwin Dela cruz Subject: Fwd: Online Travel Reservation (7556104838) 1 DELA CRUZ/MERWIN Date: August 15, 2016 at 10:54:28 PM EDT To: Lesley Groff < > Les, Here is our original flight Information. EFTA00320933 Thank you Merwin Dela Cruz Begin forwarded message: From: Merwin Dela cruz Date: May 7, 2016 at 3:21:54 AM GMT+8 To: HONEY < Subject: Fwd: Online Travel Reservation (7556104838)1 DELA CRUZ/MERWIN Begin forwarded message: From: *Mango Tours" • Subject: Online Travel Reservation (7556104838)1 DELA CRUZ/ Date: May 4. 2016 at 7:24:30 PM EDT To: HeaderLogo Dear Sir/Madam, You have successfully booked your reservation. We recommend that you make a note of the booking reservation number or print this page. Mango Tours Control Number : 7556104838 Total Cost : USD 3258 1 (Round-trip) AIR Record Locator (SUZNIS) - Ticketed PASSENGER DETAILS(1) Passenger(s) List Invoice Number(s) Ticket Number(s) DELA CRUZ / MERWIN MEDINA MR 0360131087 180.7804401783 DELA CRUZ / KARENHART FONTANILLA MS 0360131088 180.7804401784 DELA CRUZ / BRIANNA JULLIENNE MS 0360131089 180.7804401785 Email Address: Contact Number: Other Number Class of service: Economy FLIGHT DETAILS(1) Flight 1 (Booked) EFTA00320934  Depart Thu, Aug 11 New York, New York USA 12:50AM John F Kennedy International Airport Terminal 1 Arrive Fri, Aug 12 Incheon [Seoul], South Korea 4:10 AM Incheon International Airport :jvlarketingAirline Korean Air 74H Aircraft Flight No. 86 Booking Class: Q Airline Ctrl No: KE-5UZNI6 Flight 2 (Booked) Depart Fri, Aug 12 Incheon [Seoul], South Korea 8:00 AM Incheon International Airport Arrive Fri, Aug 12 Manila, Philippines 10:50AM Ninoy Aquino International Airport ;)AarketingAirline Korean Air Boeing 777-300 Flight No. 621 Booking Class: Q Airline Ctrl No: KE-5UZNI6 Flight 3 (Booked) Depart Sat, Sep 3 Manila, Philippines 12:20 PM Ninoy Aquino International Airport Terminal 1 Arrive Sat, Sep 3 Incheon [Seoul], South Korea 5:15 PM Incheon International Airport :NarketingAirline Korean Air Boeing 777-300 Flight No. 622 Booking Class: U Airline Ctrl No: KE-5UZNI6 Flight 4 (Booked) :NarketingAirline Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Ctrl No: KE-5UZNI6 EFTA00320935  Depart Sat, Sep 3 Incheon [Seoul], South Korea 7:30 PM Incheon International Airport Arrive Sat. Sep 3 New York, New York USA 8:45 PM John F Kennedy International Airport BAGGAGE POLICY Read baggage information at: https://bags.amadeus.com GENERAL TERMS AND CONDITIONS FEES AND PENALTIES • Service fee of $10.00 per passenger will be added on top of the fare cost if payment is made through any of our branches. • Below are sample penalty fees. Fees may vary depending on which airline you booked. • Date Changes: USD250 + Fare difference (if applicable) • Name Corrections: USD50 Of allowed) • Refunds: USD250+ (if allowed) • Service Fees: USD50 on top of penalties • Penalties apply for changes, no-shows, and full refunds • Tickets are non-refundable when partially used • Other terms and conditions apply • For Canadian credit card holders, foreign transaction and other applicable fees imposed by the credit card company may apply. CANCELLATION POLICY • Finalized and guaranteed bookings are good as SOLD. Guaranteed and No-show bookings are non-refundable. • Revisions and/or changes in bookings should only be coursed through Mango Tours. Mango Tours will not be held responsible to any claims on services that will be arranged directly with the hoteVresort or airline. • Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis (accommodation, tours and airport transfers); and are non-refundable. RESPONSIBILITY WAIVER Mango Tours will make its best efforts to ensure its services are of international standards. However. Mango Tours will not be responsible for any damage or loss of guests personal property due to any mishaps or accidents beyond the company's control. FORCE MAJEURE Mango Tours will not be responsible to its clients for failure to abide by the terms and agreements due to circumstances beyond its control. If guests are stranded at the hotel/resort or any destination for any reason beyond its control (typhoons, natural disasters and calamities, political unrest. etc.). the guests may be required by the hotel/resort to shoulder charges to enable the property to cover costs. REFUND POLICY Tickets or any travel services purchased from Mango Tours are subject for refund approval. All refund requests are subject to certain rules and conditions. Fees or penalties may apply to the refund. For credit card payments, processing of refund may take six to eight weeks from the date of notice. The amount will be refunded to the credit card used for the transaction. For cash payments, processing of refund may take at least 30 days from the date of notice. Once the refund is processed, the clients itinerary will be cancelled. NOTE: For important and urgent concerns, you may call Mango Tours at 1-866.2-MANILA (U.S. toll-free) or (639) 893.0002 if you're in the Philippines. EFTA00320936  R ion Office Travel Consultant Online (Website) Mango Tours (U.S.) 870 Market Street, Suite 611 San Francisco, CA 94102 USA - United States Telephone :- Toll Free : (Philippines) Unit 1506, 88 Corporate Center, 141 Valero Corner Sedeno Sts., Salcedo Village, Makati City, Philippines Telephone : For in uiries ou may contact us at or call U.S. toll-free Thank you for choosing Mango Tours. 911 Scan Code THE FARE(S) LISTED ON THIS ITINERARY ARE SUBJECT TO CHANGE PRIOR TO THE TIME YOU RECEIVE CONFIRMATION THAT YOUR CREDIT CARD HAS BEEN CHARGED. IF THERE IS AN UNFORESEEN CHANGE IN AIRFARE PRICE, MANGO TOURS WILL CONTACT YOU IMMEDIATELY. PLEASE CHECK ALL TICKETS AND INVOICES UPON RECEIPT. MANGOTOURS WILL NOT BE RESPONSIBLE FOR ERRORS 12HRS AFTER TICKET ISSUANCE. TICKETS ARE VALID FOR ONE (1) YEAR FROM DATE OF ISSUE WITH EXCEPTION OF CERTAIN FARES THAT HAVE 2. 3, OR 6 MONTHS VALIDITY. PENALTIES APPLY ON NO-SHOWS ! CHANGES ! CANCELLATIONS / REFUNDS. A $50.00 AGENCY SERVICE FEE APPLIES TO ALL REFUNDS, RE- ISSUANCE, NAME CHANGES AND VOIDED TICKETS ON TOP OF ALL AIRLINE FEES. TICKETS ARE NON- TRANSFERABLE AND MAY BE NON-REFUNDABLE. PASSENGERS ARE RESPONSIBLE FOR PASSPORT VALIDITY, VISAS AND/OR HEALTH REQUIREMENTS INCLUDING BAGGAGE POLICY OF THE AIRLINE THEY ARE TRAVELLING. MAKE SURE YOUR PASSPORT IS VALID FOR AT LEAST SIX (6) MONTHS BEYOND YOUR INTENDED RETURN. PLEASE BE AT THE AIRPORT THREE (3) HOURS BEFORE YOUR FLIGHT. "THANK YOU FOR BOOKING WITH MANGOTOURS AND HAVE A SAFE AND PLEASANT JOURNEY." Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at prpPriranPxprPss coraphichiog. 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way EFTA00320937  responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS; without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: (http://maps.gingle.corn/help/terms maps.html). For "Map Legal Notices" click here: (http://www.rnaps.google.com/helpAegalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UM/600-469-6K Iowa TAP002, Nevada NV$2001-0126 Reftl 160816.001831 From: Natalia Molotkova Sent: 08/16/2016 01:33 PM What city they are flying from? Seoul or Manila? Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 01:31 PM OK. checking.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/16/2016 01:18 PM Hi Natasha. I need to get this family back to NY Aug 24. Can you please find any carrier to get them here? If we need to do round trip because it costs less that is fine. Let me know what you can find and what the price is. They need to depart on aug 24th which I believe will have them arrive on 24th as well. Please let me know. Thanks. Sent from my iPhone On Aug 16, 2016, at 9:04 AM, Natalia Molotkova c z• wrote: EFTA00320938 From: Lesley Groff Sent: 08/16/2016 09:33 AM Ok. Thx Sent from my iPhone On Aug 16, 2016, at 9:12 AM, Natalia Molotkova wrote: To: Lesley Groff Subject: Can we change this return flight? From: Natalia Molotkova Sent: 08/16/2016 09:12 AM Yes, Lesley, sorry, we don't own this reservation, can't change it, sorry. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 09:04 AM Morning, sure, let me have a look.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/16/2016 07:57 AM Hi Natashais it possible for you to change this return flight for all 3 passengers to depart Aug. 24? We did not do the original bookingl probably have to call Mango Tourscan you tell me if the same flights exist for Aug. 24th at least! need to get these people back to NY! Thanks, Lesley Begin forwarded message: From: Mervin Dela cruz < Subject: Fwd: Online Travel Reservation (7556104838) I DELA CRUZ(MERWIN Date: August 15. 2016 at 10:54:28 PM EDT EFTA00320939 To: Lesley Groff <IMIIMIlln Les. Here is our original flight Information. Thank you Merwin Dela Cruz Begin forwarded message: From: Merwin Dela cruz Date: May 7. 2016 at 3:21:54 AM GMT+8 To: HONEY < Subject: Fwd: Online Travel Reservation (7556104838)1 DELA CRUZ Begin forwarded message: From: "Mango Tours' • Subject: Online Travel Reservation (7556104838)1 DELA CRUZ' Date: May 4. 2016 at 7:24:30 PM EDT To: HeaderLogo Dear Sir/Madam, You have successfully booked your reservation. We recommend that you make a note of the booking reservation number or print this page. Mango Tours Control Number : 7556104838 Total Cost : USD 3258 1 (Round-trip) AIR Record Locator (SUZNI6) - Ticketed PASSENGER DETAILS(1) Passenger(s) List Invoice Number(s) Ticket Number(s) DELA CRUZ / MERWIN MEDINA MR 0360131087 180.7804401783 DELA CRUZ / KARENHART FONTANILLA MS 0360131088 180.7804401784 DELA CRUZ / BRIANNA JULLIENNE MS 0360131089 180.7804401785 Email Address: Contact Number: Other Numbe' Class of service: Economy FLIGHT DETAILS(1) EFTA00320940 Flight 1 (Booked) Depart Thu, Aug 11 New York, New York USA 12:50AM John F Kennedy International Airport Terminal 1 Arrive Fri, Aug 12 Incheon [Seoul], South Korea 4:10 AM Incheon International Airport L„.:MarketingAirline Korean Air 74H Aircraft Flight No. 86 Booking Class: Airline Ctrl No: KE-5UZNI6 Flight 2 (Booked) Depart Fri, Aug 12 Incheon [Seoul], South Korea 8:00 AM Incheon International Airport Arrive Fri, Aug 12 Manila, Philippines 10:50AM Ninoy Aquino International Airport [;,MarketingAirline Korean Air Boeing 777-300 Flight No. 621 Booking Class: Airline Ctrl No: KE-5UZNI6 Flight 3 (Booked) Depart Sat. Sep 3 Manila, Philippines 12:20 PM Ninoy Aquino International Airport Terminal 1 Arrive Sat, Sep 3 Incheon [Seoul], South Korea 5:15 PM Incheon International Airport ;;MarketingAirline Korean Air Boeing 777-300 Flight No. 622 Booking Class: U Airline Ctrl No: KE-5UZNI6 Flight 4 (Booked) EFTA00320941  Depart Sat, Sep 3 Incheon [Seoul], South Korea 7:30 PM Incheon International Airport Arrive Sat, Sep 3 New York, New York USA 8:45 PM John F Kennedy International Airport ;yarketingAirline Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Ctrl No: KE-5UZNI6 BAGGAGE POLICY Read baggage information at: littplaggc amarlPus corn GENERAL TERMS AND CONDITIONS FEES AND PENALTIES • Service fee of $10.00 per passenger will be added on top of the fare cost if payment is made through any of our branches. • Below are sample penalty fees. Fees may vary depending on which airline you booked. • Date Changes: USD250 + Fare difference (if applicable) • Name Corrections: USD50 (if allowed) • Refunds: USD250+ (if allowed) • Service Fees: USD50 on top of penalties • Penalties apply for changes, no-shows, and full refunds • Tickets are non-refundable when partially used • Other terms and conditions apply • For Canadian credit card holders, foreign transaction and other applicable fees imposed by the credit card company may apply. CANCELLATION POLICY • Finalized and guaranteed bookings are good as SOLD. Guaranteed and No-show bookings are non-refundable. • Revisions and/or changes in bookings should only be coursed through Mango Tours. Mango Tours will not be held responsible to any claims on services that will be arranged directly with the hotel/resort or airline. • Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis (accommodation, tours and airport transfers); and are non-refundable. RESPONSIBILITY WAIVER Mango Tours will make its best efforts to ensure its services are of international standards. However. Mango Tours will not be responsible for any damage or loss of guests personal property due to any mishaps or accidents beyond the company's control. FORCE MAJEURE Mango Tours will not be responsible to its clients for failure to abide by the terms and agreements due to circumstances beyond its control. If guests are stranded at the hotel/resort or any destination for any reason beyond its control (typhoons, natural disasters and calamities, political unrest. etc.). the guests may be required by the hotel/resort to shoulder charges to enable the property to cover costs. REFUND POLICY Tickets or any travel services purchased from Mango Tours are subject for refund approval. All refund requests are subject to certain rules and conditions. Fees or penalties may apply to the refund. EFTA00320942  For credit card payments, processing of refund may take six to eight weeks from the date of notice. The amount will be refunded to the credit card used for the transaction. For cash payments, processing of refund may take at least 30 days from the date of notice. Once the refund is processed, the clients itinerary will be cancelled. NOTE: For important and urgent concerns, you may call Mango Tours at 1-866.2-MANILA (U.S. toll-free) or (639) 893.0002 if you're in the Philippines. R don Office Travel Consultant Online (Website) Mango Tours (U.S.) 870 Market Street, Suite 611 San Francisco, CA 94102 USA - United States Telephone :- Toll Free : (Philippines) Unit 1506, 88 Corporate Center, 141 Valero Corner Sedeno Sts., Salcedo Village, Makati City, Philippines Telephone : (- Mobile : • iri ou may contact us at or call U.S. toll-free Thank you for choosing Mango Tours. ??? Scan Code THE FARE(S) LISTED ON THIS ITINERARY ARE SUBJECT TO CHANGE PRIOR TO THE TIME YOU RECEIVE CONFIRMATION THAT YOUR CREDIT CARD HAS BEEN CHARGED. IF THERE IS AN UNFORESEEN CHANGE IN AIRFARE PRICE, MANGO TOURS WILL CONTACT YOU IMMEDIATELY. PLEASE CHECK ALL TICKETS AND INVOICES UPON RECEIPT. MANGOTOURS WILL NOT BE RESPONSIBLE FOR ERRORS 12HRS AFTER TICKET ISSUANCE. TICKETS ARE VALID FOR ONE (1) YEAR FROM DATE OF ISSUE WITH EXCEPTION OF CERTAIN FARES THAT HAVE 2. 3, OR 6 MONTHS VALIDITY. PENALTIES APPLY ON NO-SHOWS ! CHANGES ! CANCELLATIONS / REFUNDS. A $50.00 AGENCY SERVICE FEE APPLIES TO ALL REFUNDS, RE- ISSUANCE, NAME CHANGES AND VOIDED TICKETS ON TOP OF ALL AIRLINE FEES. TICKETS ARE NON- TRANSFERABLE AND MAY BE NON-REFUNDABLE. PASSENGERS ARE RESPONSIBLE FOR PASSPORT VALIDITY, VISAS AND/OR HEALTH REQUIREMENTS INCLUDING BAGGAGE POLICY OF THE AIRLINE THEY ARE TRAVELLING. MAKE SURE YOUR PASSPORT IS VALID FOR AT LEAST SIX (6) MONTHS BEYOND YOUR INTENDED RETURN. PLEASE BE AT THE AIRPORT THREE (3) HOURS BEFORE YOUR FLIGHT. "THANK YOU FOR BOOKING WITH MANGOTOURS AND HAVE A SAFE AND PLEASANT JOURNEY." Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at arnericanexpress.com/phishing. 2015 American Express. All rights reserved EFTA00320943  When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any daims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS; without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (httgAyeauligugmeganilligjgaggstimiggasamullm). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CSTI11.022318, Washington UBM600-469-694, Iowa TAN002, Nevada NVI.2001-0126 Refit 160816-001831 From: Natalia Molotkova Sent: 08/16/2016 09:12 AM Yes, Lesley, sorry, we don't own this reservation, can't change it, sorry. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 09:04 AM Morning, sure, let me have a look.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er NIMI through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/16/2016 07:57 AM Hi Natasha-is it possible for you to change this return flight for all 3 passengers to depart Aug. 24? We did not do the original booking-I probably have to call Mango Tours-can you tell me if the same flights exist for Aug. 24th at least-I need to get these people back to NY! EFTA00320944 Thanks, Lesley Begin forwarded message: From: Merwin Dela cruz Subject: Fwd: Online Travel Reservation (7556104838)1 DELA CRUZ/MERWIN Date: August 15, 2016 at 10:54:28 PM EDT To: Lesley Groff <a> Les, Here is our original flight Information. Thank you Merwin Dela Cruz Begin forwarded message: From: Merwin Dela cruz Date: May 7, 2016 at 3:21:54 AM GMT+8 To: HONEY a Subject: Fwd: Online Travel Reservation (7556104838)1 DELA CRUZ/MERWIN Begin forwarded message: From: "Mango Tours" Subject: Online Travel Reservation (7556104838) I DELA CRUZ/MERWIN Date: May 4, 2016 at 7:24:30 PM EDT To: HeaderLogo Dear Sir/Madam, You have successfully booked your reservation. We recommend that you make a note of the booking reservation number or print this page. Mango Tours Control Number : 7556104838 Total Cost : USD 3258 (Round-trip) AIR Record Locator (SUZNI6) - Ticketed PASSENGER DETAILS(1) Passenger(s) List Invoice Number(s) Ticket Number(s) DELA CRUZ / MERWIN MEDINA MR 0360131087 180.7804401783 DELA CRUZ / KARENHART FONTANILLA MS 0360131088 180.7804401784 DELA CRUZ / BRIANNAJULLIENNE MS 0360131089 180.7804401785 Email Address: Contact Number: Other Number: EFTA00320945  Class of service: Economy FLIGHT DETAILS(1) Flight 'I (Booked) Depart Thu, Aug 11 New York, New York USA 12:50 AM John F Kennedy International Airport Terminal 1 Arrive Fri, Aug 12 Incheon [Seoul], South Korea 4:10AM Incheon International Airport ;,;MarketingAidine Korean Air 74H Aircraft Flight No. 86 Booking Class: O Airline Ctrl No: KE-5UZNI6 Flight 2 (Booked) Depart Fri, Aug 12 Incheon [Seoul], South Korea 8:00 AM Incheon International Airport Arrive Fri, Aug 12 Manila, Philippines 10:50 AM Ninoy Aquino International Airport polarketingAidine Korean Air Boeing 777-300 Flight No. 621 Booking Class: O Airline Cul No: KE-SUZNI6 Flight 3 (Booked) Depart Sat, Sep 3 Manila, Philippines 12:20 PM Ninoy Aquino International Airport Terminal 1 Arrive Sat, Sep 3 Incheon [Seoul], South Korea 5:15 PM Incheon International Airport [_jMarketingAidine Korean Air Boeing 777-300 Flight No. 622 Booking Class: U Airline CU1 No: KE-SUZNI6 EFTA00320946  Flight 4 (Booked) I Depart Sat, Sep 3 Incheon [Seoul], South Korea 7:30 PM Incheon International Airport Arrive Sat, Sep 3 New York, New York USA 8:45 PM John F Kennedy International Airport ;;MarketingAidine Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Ctrl No: KE-5UZNI6 BAGGAGE POLICY Read baggage information at: https://bags.amadeus.com GENERAL TERMS AND CONDITIONS FEES AND PENALTIES • Service fee of $10.00 per passenger will be added on top of the fare cost if payment is made through any of our branches. • Below are sample penalty fees. Fees may vary depending on which airline you booked. • Date Changes: USD250 + Fare difference (if applicable) • Name Corrections: USD50 (if allowed) • Refunds: USD250+ (if allowed) • Service Fees: USD50 on top of penalties • Penalties apply for changes. no-shows, and full refunds • Tickets are non-refundable when partially used • Other terms and conditions apply • For Canadian credit card holders, foreign transaction and other applicable fees imposed by the credit card company may apply. CANCELLATION POLICY • Finalized and guaranteed bookings are good as SOLD. Guaranteed and No-show bookings are non-refundable. • Revisions and/or changes in bookings should only be coursed through Mango Tours. Mango Tours will not be held responsible to any claims on services that will be arranged directly with the hotel/resort or airline. • Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay. payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis (accommodation, tours and airport transfers): and are non-refundable. RESPONSIBILITY WAIVER Mango Tours will make its best efforts to ensure its services are of intemational sta