EFTA00845257.pdf

From: "jeffrey E." <[email protected]> To: "james ce I personal genius" < >, lvjet Subject: Fwd: meet JE at Meridean Date: Thu, 29 Mar 2018 05:34:17 +0000 PI Forwarded message From: james I personal genius Date: Wed, Mar 28, 2018 at 10:07 PM Subject: Re: meet JE at Meridean To: jeffrey E. <[email protected]> I am able to AirPlay (stream over WiFi) HD iTunes movies from my iPad Pro to my 4th Generation Apple TV without error. That proves that it should work. Sony to pester you with questions - if I could make it out to Jersey tomorrow morning to test myself, I would but I have a client that scheduled me for this vendor install two weeks ago for tomorrow AM. I. Did this every work? 2. Does non-iTunes content (Netflix etc) work? 3. Is it all HD iTunes content or just specific movies/shows? (HDCP errors wouldn't come up on content less than 1080P) 4. Is that Apple TV a 3rd Gen, 4th Gen or 4K model? The trouble shooting tips I'm finding are the expected "restart everything" and "unplug the cables and plug them back in". HDCP errors do often resolve by rebooting the TV & Apple TV or unplugging/replugging the HDMI cable, tho. Thank you, James Ce your Personal Genius ❑ Certified Support Professional 10.6 http://personalgenius.co On Mar 28, 2018, at 4:38 PM, Jeffrey E. <[email protected]> wrote: no i am streaming to the apple tv over the wifi, so not sure why it checks the interne? On Wed, Mar 28, 2018 at 4:01 PM, james I personal genius < wrote: Hello Sir, If I'm understanding the problem correctly, purchased video content downloaded to your iPad is refusing to play on the TV via the iPad lightning to HDMI adapter because of an HDCP error. Do you have *any* intemet connection up in the air? My suspicion is that iTunes content wants to connect to the Apple servers to authenticate, and without intemet connection is failing that check. EFTA00845257 Thank you, James Ce your Personal Genius ID Certified Support Professional 10.6 http://ar talgetg On Mar 28, 2018, at 3:52 PM, james I personal genius < > wrote: Hi Larry, Unfortunately, I am unavailable tomorrow AM. Thank you, James Ce your Personal Genius ❑ Certified Support Professional 10.6 http://personalgenius.co On Mar 28, 2018, at 3:35 PM, Larry Visoski <a> wrote: Hi wand James Jeffrey asked me ifIM could set up James to meet us at Teterboro airport tomorrow at 10 AM at Meridian aviation to troubleshoot the Apple TV issue we are having on the airplane, Jeffrey sent this web link below describing the issue we are having on using his video to mirror to the LG TV during flight, we have Wi-Fi, Jeffrey was hoping James could help troubleshoot this issue, can you arrange for James to meet us at meridian tomorrow at 10 AM? Meridian, 485 Industrial Ave. Teterboro NJ Let me know if James is able to meet us? Thanks again Larry N212JE Sent from my iPhone Begin forwarded message: From: "jeffrey E." <[email protected]> Date: March 28, 2018 at 9:30:34 AM EDT To: lvjet < >, "james ce I personal genius" <1 please note The information contained in this communication is confidential, may be attorney-client privileged, may EFTA00845258  constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to [email protected], and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to [email protected], and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to [email protected], and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved EFTA00845259