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SALNICK, FUCHS & BERTISCH, P.A.
Michael Salnick • ONE CLEARLAKE CENTRE
250 SOUTH AUSTRALIAN AVENUE
Jack K. Fuchs SUITE 1203
Flynn P. Bertisch WEST PALM BEACH. FLORIDA 33401-5014
• Board Certified Criminal Trial Lawyer
(561)471-1003
• Member of Colorado. District of Columbia
and New York Bars Fax: (561) 659-0793
E-mail: Salniddimeaol.com
Jennifer L. Shand Fuchstawebellsouth.net
Certified Legal Assistant FbertiSehebellSOutiMet
MEMO
DATE: FEBRUARY 2, 2007
FROM: MICHAEL SALNICK
TO: — Assistant United States Attorney
RE: Janusz Banasiak
Enclosed please find those documents you requested from our meeting this morning. If
there is anything else, please let me know.
' dest regards,
M ael Salnick
Edclosure
SDNY_GM_00173020
CONFIDENTIAL
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50/ .0
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SONV_GM_OG173,
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accurate. a Wth-Stil 2006 W-2 and EARNINGS SUMMARY
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Statement 1. The following information reflects your final 2006 pay stub plus any adjustments submitted by your employ
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18 66/18ET WL 1 Tax Withheld Sox 17 el W2
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JEFFREY E EPSTEIN Box 19 of W.2
Fed. Income 11966.43 Medicare Tax 995.80
358 EL BRILLO WAY Tax Withheld Withheld SUVBDl
PALM BEACH, FL 33480 Box 2 of W-2 Box 6 al W-2 Box 14 of W-2
2. Your Gross Pay was adjusted as follows to produce your W-2 Statement
Batch 400912
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NUSZ BANASIAK
3 EL BRILLO WAY Gross Pay 68,442.31 N/A N/A 68,442.31 68,442
LM BEACH, FL 33480 Less Simple IRA 2,244.22 N/A N/A N/A
Plus GIL Premiums 240.11 N/A N/A 240.11 240
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JEFFREY E EPSTEIN JEFFREY E. EPSTEIN JEFFREY E EPSTEIN
358 EL BRILLO WAY 358 EL BRILLO WAY 358 EL BRILLO WAY
PALM BEACH, FL 33480 PALM BEACH, FL 33480 PALM BEACH, FL 33480
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NUSZ BANASIAK JANUSZ BANASIAK JANUSZ BANASIAK
3 EL BRILLO WAY 358 EL BRILLO WAY 358 EL BRILLO WAY
LM BEACH, FL 33480 PALM BEACH, FL 33480 PALM BEACH, FL 33480
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EFTA_00194677
EFTA01304990
HOUSEHOLD MANUAL
358 EL BRILLO WAY
PALM BEACH, FL 33480
SONY_GM_00173023
CONFIDENTIAL
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LIST O1: CONTENTS
• Introduction
• Grooming & Guest Relations
• Proper Language
• Answering the telephone
• Pre-arrival information gathering
• Guest pick-up and drop-off
• Escorting guests to their room
• Pre-arrival preparations
- Master Bedroom
- Master Bathroom
- Master Bathroom Toiletries
- Ms Maxwell's Bathroom
- Ms Maxwell's Bathroom Toiletries
- Guestrooms
- Guest Bathrooms
- Guest Bathrooms Toiletries
- All Bathrooms
- Exterior
- The Cabana
Vehicles and Bicycles
- Interior
Prepare and Purchase Shopping List (See pp. 30-32 for lists)
• Daily duties while Mr Epstein, Ms Maxwell, and guests are in residence
Morning preparation
Pool Area
Cabana
Kitchen
Downstairs Areas
Master Bedroom
Master Bathroom
Ms Maxwell's Bathroom
Guestrooms
- Early evening
Before you leave at night
• Shopping Lists
- Pre-Arrival
- On-hand at all times
SONY_GM_00173024
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• Cleaning Schedule
- Daily
Weekly
Monthly (Week 1, Week 2, Week 3)
Every six months (April, October)
• Maintenance Schedule
- Check every month
- Check every three months (March, June, September, December)
- Check every six months (April, October)
• Bedroom cleaning
• Bathroom cleaning
• Laundry and dry cleaning
• Office Supplies
• Mail and Deliveries
• Resetting the Telephone
• Serving Breakfast
• Standby duties
• Emergency procedures
• Supplement: Contact Telephone Numbers
SDNY_GM_0019025
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INT12()DUCTION
This manual is designed to give you the proper guidance and assistance to perform
your duties to the best of your ability, while ensuring a consistently high level of service.
Gathering as much information as possible will help you with the day to day running of
the home.
By using your communications skills - listening and observing, you will be
able to anticipate the needs of Mr Epstein, Ms Maxwell and their guests.
Checklists will assist you in making sure that all tasks have been completed and that
not even the smallest details have been overlooked.
SONY_GM_00173026
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GROOMING & GUEST RELATIONS
Appearance is extremely important if high standards are to he maintained. A favorable
first impression goes a long way. Personal cleanliness, good presentation, and a genuine
and polite "aim to please" approach are very important.
• Try and anticipate the needs of Mr Epstein, Ms Maxwell and their guests.
• Make guests feel pampered and welcome.
• Always address guest by their name, (eg: Mr Smith or Ms Smith)
• Do not discuss personal problems with guests.
• Be cautious of voice levels and noise while working in rooms, kitchen and
hallways.
• Unobtrusive is the key.
• Remember that you see nothing, hear nothing, say nothing, except to answer a
question directed at you. Respect their privacy.
• Use your judgment when conveying information to Mr Epstein. If the matter is
not urgent, leave a note for him, clearly stating what it is you need to know.
■ Wear the appropriate clothing while Mr Epstein, Ms Maxwell and their guests are
in residence. Dark blue trousers with white golf shirts to be worn daily, long
sleeve white shirts for dinner service.
■ Items in pockets must not create a bulge or be visible.
• Do not address Mr Epstein, Ms Maxwell and their guests with your hands in your
pockets.
• Do not eat or drink in front of Mr Epstein, Ms Maxwell and their guests. D o not
chew gum.
• When you are attending to Mr Epstein, Ms Maxwell and their guests, cellular
phones must be placed on "vibrate." At no time should these phones "ring."
• Avoid using strong perfume or aftershave lotion. This could cause an allergic
reaction.
• Channel all questions and concerns through the Estate Manager.
• SMILE!
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PROPER LANGUAGE
What you say is as important as what you do. Your language must include good diction and
exclude swear words and slang. Pay attention to how you speak to Mr Epstein. Ms Maxwell
and their guests.
You do not say:
"Yeah"
"Sure"
"No problem"
"You bet"
"Gotcha"
"Right"
"I dunno"
You do say:
"Yes, Mr ft
"Of course, Ms
"My pleasure"
"It is no trouble at all"
"With pleasure"
"I would be very pleased to"
"You are quite right"
"I have no idea, but I will find out immediately"
To a compliment you say:
"You are very kind"
"Thank, you, Ms . 1 enjoy doing it."
To a justified criticism or mistake you say:
"I am very sorry; it will not happen again."
"It was completely my fault; I will make the changes immediately."
To a guest you say:
"If I can be of any additional assistance, please let me know."
"Is there anything else that you might need."
"I am very pleased that you enjoyed your stay, Mr '9
"It was lovely to see you again, Mrs
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What to say when entering a room:
"May I come in"
What to say after entering the room:
Greet Mr Epstein, Ms Maxwell, and /or their guests, "Good Morning, Mr
You do not expound on the weather or any other subject, unless asked. You have no idea
how they are feeling.
You provide your service, then ask, "Is there anything else I might do for you." and if not,
leave the room.
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ANSWEIZING 1114E TELEPHONE
How you answer the telephone will leave a long-lasting impression on all those who call. It
immediately tells the caller the service standard. When you answer the phone, the quality of
your voice is of utmost importance. The person on the other end of the line cannot see your
expression or gestures, so any impression that person receives depends entirely on your
voice. Speak clearly and distinctly. Do not slam down the receiver at any time!
• All calls should be answered in three rings or less.
• If the incoming line is one of Mr Epstein's or Ms Maxwell's, answer as follows:
"Good morning / afternoon / evening. Epstein / Maxwell residence.
• If Mr Epstein or Ms Maxwell have advised that they do not wish to receive any calls,
you are to reply as follows:
"Mr Epstein / Ms Maxwell is not available. May I take a message?"
Complete a phone message slip with the following information: Name (spelt
correctly), date and time of call, telephone number including the area code.
Place the message on the pantry countertop if it is for Mr Epstein, and for Ms
Maxwell, on her desk.
• If Mr Epstein and Ms Maxwell choose to receive a call, you are to reply as follows:
"May I ask who is calling? Just a moment please."
Ring the extension where they are located and advise them who is calling.
• There is a "Do Not Disturb" setting on the telephone system. This option is to he set
as directed in the pre-arrival check off list.
• Telephone directories are to be updated every six months, or as the new telephone
directories are available.
• A copy of Mr Epstein and Ms Maxwell's telephone directories must be placed to the
right of each telephone (except for the Guestrooms).
• Always check that there are notepads and pens. These must be placed to the right of
each telephone.
▪ A pair of reading glasses must be placed in front of each telephone (except for the
Guestrooms).
• An extension card must be placed under the front of each telephone.
SDNY_GM_00173030
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• Unless otherwise instructed. NEVER disclose Mr Epstein or Ms Maxwell's ad k it ics
or whereabouts to anyone. lithe caller is insistent. you simply ask to take a message,
a time and a number, where the caller can he readied. Do not he bullied and do not
show any reaction or impatience, simply he Jinn.
• Advise Ms Maxwell of any strange telephone calls or enquiries.
• Advise Ms Maxwell of any unusual behavior, such as strangers lurking around the
vicinity of the property.
• Entrance gates to the property must remain closed when Mr Epstein is not in
residence.
• The security of the house and of Mr Epstein, Ms Maxwell and their guests, is
your first consideration and should be uppermost in your consciousness.
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PRE-ARRIVAL INFORMATION GATHERING
This is all the information necessary to meet the needs of Mr Lipstein. Ms Maxwell and their
guests. If possible, this should he done 24 hours prior to arrival.
• Obtain a list of all guests who will be joining Mr Epstein and Ms Maxwell.
• Confirm travel itinerary.
• Ask about any special requests or dietary requirements.
• Ask about any gifts that Mr Epstein may want placed in the guestrooms.
GUEST PICK-UP AND DROP-OFF
All guests should have a staff member waiting for them at the appropriate terminal gate.
• Double check arrival information.
• Always have a written copy of the guest's travel itinerary (flight arrival times, etc) on
hand.
• Check the number of people in the party to insure that the vehicle can accommodate
all arriving guests.
• If you are unfamiliar with the guest, prepare a sign clearly stating the guest's name.
• Welcome guest by name.
• Advise guest of your name.
• Offer to carry any luggage that guest may have with them.
• Escort guest to luggage pickup area if necessary, gather luggage and escort guest to
vehicle.
• Advise guest on travel time. Provide demographics on the area.
• Keep conversation to a minimum.
• When you are driving Mr Epstein or Ms Maxwell. keep your hands on the wheel.
Your cellular phones should be placed on "vibrate." At no time should you answer
private calls.
ESCORTING GUESTS TO THEIR ROOM
• Upon arrival, gather guest's belongings and escort to pre-assigned room.
• Inquire from guest where they would like their luggage and place it appropriately.
• Offer to unpack luggage.
• Show guest how to use the telephone.
• Show guest how to use the remote control for the television.
• Ask guest to complete "Emergency contact information" form and return to you.
• Ask guest if they have any food allergies.
• Ask guest what they would like to be served for breakfast and at what time.
• Tell guest to enjoy their stay and let them know how you can be reached.
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PRE-AIZRIVAL PREPARATIONS
CHECK OFF LIST
MASTER BEDROOM
-2, A/C is set at 60 degrees.
_7 All light fixtures are working.
❑ Shutters must be closed.
Remote controls for the television are working.
• Telephones are on "Do not disturb."
• JE and GM telephone directories placed to right of telephone.
• Telephone extension card placed under front of telephone.
7, Alarm clock must be set to the correct time and date.
7 Two lighted pens on both bedside tables.
• Regular pens on both bedside tables.
• Jeffrey Epstein large and small notepads on both bedside tables.
7 Reading glasses on both bedside tables.
Eye masks on both bedside tables.
Box of tissues on each bedside table (Replace if less than 1/3).
• Flashlight with new batteries.
7_ Bottled water and drinking glasses on both bedside tables.
Gun placed in beside table drawer.
DATE: SIGNATURE: ecouvs unni 73033
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MASTER BATHROOM
7 Check that water is hot and runs clear.
Fresh bar of soap placed to the right of the washbasin.
• Two fresh facecloths on the washbasin and two in the shower.
7 Electric toothbrush (Replace head every 4 weeks).
L New toothbrush placed in a clean drinking glass to the left of the washbasin.
• / full.
Toothpaste is more than 14
Mouthwash.
Razor and shaving cream (more than 14
/ full).
-1 Electric razor plugged in and charged.
• Tissues (replace if less than 14
/ ).
Q-Tips.
2
- Round cotton pads.
7 Clean all fixtures, shower and steam room.
• New pair of exfoliating gloves in the shower.
Tidy and replace any toiletries which are running low.
Three large blue towels and one hand towel to be ready for massage in towel room.
:2 Shutters must be open.
DATE: SIGNATURE:
SOnn _Gm_uui 13034
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MASTER BATHROOM "nuII:ARIES
CHECK OFF LIST
• Gillette MACH 3 Razor with extra blades (change blade after every use)
3 Shaving Cream (Kiehl's Close Shavers Squadron)
J Secret Original Solid Deodorant
3 Lever 2000 soap
• Notema Plus Face Wash
• Facial moisturizers (Kiehl's Ultra Facial Moisturizer, Robot.)
• Aquaphor Hand Cream
• California Mango Lotion
3 Bubble bath and shower gels (variety)
3 Shampoo / Conditioner ( White Rain Coconut Essence, Biolage, Neuus Simply Silver)
❑ Hair finishing cream (Paul Mitchell Stickworks)
• Peter Thomas Roth Sunscreen (face and body)
• Kiehl's Lip Balm with SPF
• Q-Tips
Round cotton pads
• Toothpaste (Ann & Hammer Dental Care and Mentadent)
- Toothbrush (Oral B / Hard)
• Electric Toothbrush (Braun Ultra Plaque Remover)
• Scope mouthwash
• Dental Floss (Johnson & Johnson Reach /Mint waxed)
• Baby Powder (Johnson & Johnson)
• Mason Pearson Hairbrush
3 Hair Comb
Tweezers
3 Fingernail clippers and file
DATE: SIGNATURE: 30W_CM_0017.3035
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MS MAXWELL'S BATHROOM
Two big white towels placed next to the bath.
Soap, shampoo and bubble bath by the side of the tub.
7 Check that water is hot and running clear.
Water must be directed to the faucet and not the sprayer on the tub.
7 Two fresh washcloths on the washbasin and two next to the bathtub.
Fresh bar of soap placed to the right of the washbasin.
3 Electric toothbrush (Replace head every 4 weeks).
7 New toothbrush placed in a clean drinking glass to the left of the washbasin.
.7 Toothpaste is more than 'A full.
7 Mouthwash.
Q-Tips.
Round cotton pads.
D Tidy and replace any toiletries which are running low.
Tissues (replace if less than V3).
Unlock the closets.
Photographs to be placed.
DATE: SIGNATURE: SDNY_CM_00173036
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MS MAXWELL'S I3A•I'IIR()OM TOILETRIES
CHECK OFF LIST
• Facial Moisturizer (La Mer)
• Babor Foam Mask
• Kiehl's Cucumber Toner
• Kiehl's Washable Cleansing Milk
• La Mer Eye Balm
• Evian Face Mist
• Clarins Creme Masvelt Body Shaping Crème
O Babor Natural Body Peeling
• Lancome Ex/bliance Gel
O Body Lotion (Frederic Fekkai, Clinique Deep Comfort Body Moisture)
• Aquaphor Hand Cream
O Secret Original Solid Deodorant
9 Round cotton pads
Q-Tips
• Toothbrush (Oral B / Hard)
• Electric Toothbrush (Braun Ultra Plaque Remover)
7 Toothpaste (Arm & Hammer Dental Care and Mentadent)
• Dental Floss (Johnson & Johnson Reach / Mint waxed)
Scope mouthwash
Sunscreen (Lanc0me Soleil SPF 30 Face Creme)
• Kiehl's Lip Balm with SPF
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Lever 2000 soap
• Bubble Bath, Bath Gel. Bath Salts (variety)
• Razor and shaving gel
• Shampoo/ Conditioner (Frederic. Fekkai Technical & Apple Cider)
• Aquis Hair Towel
❑ Mason Pearson Hair Brush
• Babor Hand & Nail Repair
• Nail polish remover (Carex)
• Fingernail clippers and file
• Tweezers
• OB tampons (light & heavy)
DATE: SIGNATURE:
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GUESTROOMS
Hint: All guestrooms must appear as though the arriving guest is the first to ever stay in
the room.
L1 Bed linen must be fresh.
• All light fixtures are working.
:T. Remote controls for the television are working.
▪ Instructions on "How to work the television" placed next to the television.
• Alarm clock must be set to the correct time and date.
Telephones are on "Do not disturb."
• Telephone extension card placed under front of telephone.
• Pens and Jeffrey Epstein large and small notepads on bedside table.
7 Eye masks on both bedside tables.
Small bouquet of fresh flowers.
1 Gifts if indicated by Mr Epstein.
Bottled water and drinking glasses on bedside table.
7. Selection of fresh fruit.
• Side plate, fruit knife, napkin.
I' Flashlight with new batteries.
Closets must be cleared. Check that there are sufficient wooden hangers that are
hung evenly.
DATE: SIGNATURE:
SON, _GAL0u a 3039
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GUEST BATHROOMS
Towels and bathrobes are fresh.
Fresh bar of soap and shampoo in bathtub and shower stall.
Two fresh washcloths on the washbasin and two next to the bathtub.
Fresh bar of soap placed to the right of the washbasin.
T.: New toothbrush and toothpaste on the counter to the left of the washbasin.
Clean drinking glass.
Tissues (replace if less than 14
/ ).
Check guest supplies and replace what is needed.
7 Hairdryer is working.
Replace toilet paper with new roll. Fold end into a "V."
DATE: SIGNATURE: SONYSM_00173040
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GUEST BATHROOMS Tol 1,F:1Th ES
CHECK OFF LIST
O Toothbrush (Oral B / Hard)
❑ Toothpaste (Ann & Hammer Dental Care, Mentadent)
• Dental Floss (Johnson & Johnson Reach /Mint waxed)
D Scope mouthwash
• Shaving Cream (Kiehl s, Gillette)
O Schick Triblade Disposable Razors (Men & Ladies)
• Aquaphor Hand Cream
❑ Facial cleansers and moisturizers (variety)
3 Round cotton pads
• Body Lotion (The Body Shop Body Butter, California Mango)
• Secret Original Solid Deodorant
3 Sunscreen (Clinique Body & Face SPF 15 & 30)
3 Lip Balm (Kiehl's with SIT)
▪ Hawaiian Tropic After Sun
Tweezers
• Fingernail kit
J Hairbrush
Comb
Shampoo / Conditioner (Biolage, The Body Shop Coconut, Frediric Fekkai)
3 Lever 2000 soap
Q Tips
3 Bath / Shower Gel
0 Tampax and OB tampons (regular), Always pads (with wings)
DATE: SIGNATURE: SDNY GM 00173041
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ALL. BAT, I ROOMS
CHECK LIST
All bathrooms must contain the following extra items
Toilet paper (white two-ply)
• Bath towel
• Hand towel
Washcloth
• Hand soap
Bath soap (Lever 2000)
Kleenex tissue
11 Tylenol
Turns
- Sudafed
Ll Halls cough sweets
Box of matches
Toilet brush
Toilet plunger
DATE: SIGNATURE:
SONY_GM- 00173042
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EXTERIOR
J Pressure wash pool deck, sidewalks, terrace and patios.
Pressure wash outdoor furniture.
:1 1J Place cushions on pool and terrace furniture.
-1 Have the pool cleaned.
:1 Check that pool water temperature is between 82 - 88T
Float in the pool is properly inflated.
Pool "toys" are clean and in working order.
▪ Pool lights working.
▪ Towels are in the wooden basket.
3 Telephone is connected and in working order.
Landscape lights working.
7 Wash windows.
3 Check fence for holes where Max can get out.
_ Awnings are clean and working.
DATE: SIGNATURE: snmy GM 00173043
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THE CABANA
O Check that computer will access the Internet and Bloomberg.
• Place paper in the copier.
—1 Plenty of pens and paper.
O Two pairs of reading glasses on the desk.
3 Telephone directory placed to the right of the telephone.
• Tissues (replace if less than 'A).
O Tidy the desk, but do not throw any papers away.
O Stereo in working condition.
3 Two bathrobes and towels in the bathroom.
3 Fresh bar of soap placed to the right of the washbasin.
D New toothbrush and toothpaste placed to the left of the washbasin.
3 Clean drinking glass.
• Replace toilet paper with new roll. Fold end into a "V."
Suntan oil and insect repellent.
DATE: SIGNATURE:
_l3M_Wl13044
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VEHICLES AND BICYCLES
3 Drive all vehicles to make sure that they arc in good running condition. No flat
batteries.
• Check that cars are full of petrol (never below %).
3 Place $100 in the glove compartment or center console of each car.
7 Two bottles of water.
JE and GM telephone directories.
• Reading glasses.
3 Jeffrey Epstein large and small notepads with pens.
• Box of tissues.
7 Two pairs of sunglasses.
• Check that bicycles are clean and tire pressure is correct.
DATE: SIGNATURE:
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INTERIOR
Living Room
7 Plump the cushions.
• Check that stereo system and headphones arc working.
• Clean and tidy all table top surfaces.
Tidy up the magazines. Throw out fashion magazines over two months old.
n Place books that are lying around back on bookshelves.
Ms Maxwell's Desk
7 Check that the DSL computer line is working.
I Place paper in the copier.
I Plenty of pens and notepads.
▪ JE & GM telephone directories placed to the right of the telephone.
• Tissues (replace if less than '/3).
Kitchen
▪ Polish marble counter tops in kitchen.
LT Empty dishwasher.
I Check all expiration dates on food in refrigerator and pantry.
_T. Dish pantry must be organized.
• Napkins cleaned and pressed for trays.
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General
Buy The N)' Times, The hall Snvet .Journal. Palm Beach l'ost and place in the
pantry. Buy the Dail), Mail and place on Ms Maxwell's desk.
7 Current TV Guide next to television.
"How to work the TV" instructions next to television.
2 Check that all light bulbs arc working. Dust and straighten lampshades.
• Check that the water is hot and running clear.
7 Check that all air conditioners are in working order.
7 Check that all telephones are working.
7 Flashlights on each desk and in the kitchen. Check batteries.
• Reading glasses, pens and notepads at every telephone.
• All clocks are set at the correct time and date. (See p. 55 for instructions.)
7 All electrical appliances and stereo systems are working.
7 Place box of matches next to all candles.
7 Dust and straighten paintings.
- Straighten the fringe on all rugs. Check for stains.
Check that all smoke detectors are working. Check fire extinguishers.
- Clean all air vents.
7 Make sure that all drapes are hanging neatly with hooks in place.
Stationary
Three sizes of Jeffrey Epstein notepads.
Two sizes of Ghislaine Maxwell and Lady Ghislaine notepads.
7 Letterhead stationary and envelopes. One pack from each of Mr Epstein's
residences and business. Mr Epstein's personal stationary (writing paper,
notepads. envelopes, compliment slips).
2 Jeffrey Epstein and Ghislaine Maxwell cards and envelopes.
DATE: SIGNATURE:
3047
2/14/2005
ℹ️ Document Details
SHA-256
a700b01f983ee286d279e34b1355357c971169e902a3e6714f1fccf35e5eed1d
Bates Number
EFTA01304988
Dataset
DataSet-10
Document Type
document
Pages
109
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