EFTA02049991.pdf

To: Amex Centurian Trave I I From: Lesley Groff Sent: Wed 6/22/2016 3:20:38 PM Subject: Re: Margherita's Ticket Rec. Loc#VGLODW [Incident: 160622-000080] ok let me tell hcr...what is earliest she would arrive on July I? On Jun 22 2016 at 1 1:19 AM Natalia Molotkova wrote: To: Lesley Groff Subject: Margherita's Ticket Rec. Loc#VGLODW From: Natalia Molotkova Sent: 06/22/2016 11:19 AM All flights on the 30th will be over night, arrival next day. Regards, Natalia (Natasha) Molotkova ns ' Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/22/2016 11:18 AM Margherita just got back to me that she can return on 30th but she would need to also arrive Rome on 30th.. morning of 30th...LMK! On Jun 22, 2016, at 11:12 AM, Natalia Molotkova ‹ > wrote: From: Natalia Molotkova Sent: 06/22/2016 11:12 AM OK, checking.. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Monday through Friday 9:00am to 5:30pm EST EFTA_R1_00587047 EFTA02049991 From: Lesley Groff Sent: 06/22/2016 10:51 AM that looks good...but Jeffrey wants to look at flights now for her to depart on 30th as well...do these same fli( On Jun 22, 2016, at 10:06 AM, Natalia Molotkova .c l> wrote: From: Natalia Molotkova Sent: O6/22/2O16 1O:O6 AM Later direct flight departs at 1:45 pm, arrival at 442pm, too la We can do the following: to issue on BA stock 1 BA /AA 1528 25JUN LHR MIA 1215P 0445P OPERATED BY AMERICAN AIRLINES INC. 2 BA /AA 2385 29JUN STT MIA 0145P 0442P OPERATED BY AMERICAN AIRLINES INC. 2 BA /AA 1527 29JUN MIA LHR 0615P 0755A OPERATED BY AMERICAN AIRLINES INC. 2 BA 546 S 30JUN LHR FCO 1045A 0220P TOTAL FARE - USD 1584.82 Regards, Natalia (Natasha) Molotkova ntur' n elati nshi M na r Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: O6/22/2O16 O9:52 AM EFTA_R1_00587048 EFTA02049992 Let me have a look.. Regards, Natalia (Natasha) Molotkova Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/22/2016 09:48 AM i think the best idea is to issue the brand new ticket w/American! Costs less! Can we get her a flight from S' on 29th (or is the AA1350 the one she should do? it's a long lay over in Miami)? (Forget about the Virgin Atl time...oh well!) On Jun 22, 2016, at 9:14 AM, Natalia Molotkova < > wrote: From: Natalia Molotkova Sent: 06/22/2016 09:14 AM There are no combinable fares from Miami to Rome with Virgin Atla: Miami. So we can do the following: Option 1 - change existing Virgin Atlantic round trip to one way VS 5Y 25JUN J LHRMIA HK1 10013 530P add collect is $770.60. And issue return flight as one way - does she need to fly via Miami she can fly via Atlanta to have only one stop? If she has to fly from Miami, lowest fare will be Air Berlin via Dussel over AB 7001 29JUN MIA DUS 0405P 0700A AB 8718 30JUN DUS FCO 0555P 0755P FARE - USD 698.40 Plus flight from STT. EFTA_R1_00587049 EFTA02049993  AA 1350 29JUN STT MIA 0840A 1132A TOTAL FARE - USD 159.86 If she can fly from St Thomas not via Miami , will be Delta DL 674 29JUN STT ATL 0150P 0548P DL 64 29JUN ATL FCO 0633P 1015A TOTAL FARE - USD 2605.56 Or we can issue brand new ticket with Americans and loose Virgin IB 4228 25JUN LHR MIA 1215P 0445P OPERATED BY AMERICAN AIRLINES INC. IB 6124 29JUN MIA MAD 0455P 0745A IB 3230 30JUN MAD FCO 0845A 1115A TOTAL FARE - USD 1383.56 Regards, Natalia (Natasha) Molotkova Centurion Relationshio Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/22/2016 09:12 AM thanks! On Jun 22, 2016, at 9:00 AM, Natalia Molotkova ‹ > wrote: From: Natalia Molotkova Sent: 06/22/2016 09:00 AM Sure, checking... Regards, EFTA_R1_00587050 EFTA02049994 Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/22/2016 07:39 AM Morning! Margerhita now says she wants to return on 29th to ROME. Can you research this please?! (IDepE Return from Miami to Rome on 29th. We still will need to get her from STT to Miami on 29th. She will have o Thx! Sent from my iPhone On Jun 21, 2016, at 5:58 PM, Natalia Molotkova wrote: To: Lesley Groff Subject: Margherita's Ticket Rec. Loc#VGLODW From: Natalia Molotkova Sent: 06/21/2016 05:58 PM Should I make change on Virgin portion or wait? Regards, Natalia (Natasha) Molotkova i n l i n hi Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:45 PM ah got it! ok..will find out. On Jun 21, 2016, at 4:43 PM, Natalia Molotkova < From: Natalia Molotkova EFTA_R1_00587051 EFTA02049995 Sent: 06/21/2016 04:43 PM The reason why I asked about bags, if she ha have to make enough time for her in Miami ti Virgin. Regards, Natalia (Natasha) Molotkova Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:36 PM fantastic- that should work- let me ask her about checking bag or carrying on- reply back that this trip works for her- hold this for now please... On Jun 21, 2016, at 4:25 PM, Natalia Molotkova < From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her Virgin flights to VS 5 25JUN LHR MIA 100P 530P VS 6 30JUN MIA LHR 930P 1110A Wil be $686.40 additional collection. Will she have a bags to check in? Or ji EFTA_R1_00587052 EFTA02049996 Regards, Natalia (Natasha) Molotkova • n i • Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:24 PM thanks On Jun 21, 2016, at 4:20 PM, Natalia Molotkova < From: Natalia Molotkova Sent: 06/21/2016 04:20 PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:18 PM HI Natasha-• can you look in to changing this ticket to go from London to Miami on June 30th from Miami- .She will also need a ticket from STT to Miami on the altogether..? (She will be flying on Jeffrey- s private plane to STT on Monday J' at all with this existing ticket due to it being Virgin Atlantic, but instead, purchas' please check it out and let me know what is best? On Jun 21, 2016, at 11:10 AM, Natalia Molotkova EFTA_R1_00587053 EFTA02049997 From: Natalia Molotkova Sent: 06/21/2016 11:15 AM Thank you!! Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 11:12 AM ok- I will continue to reach out to Margherita for new dates before tomorrow! On Jun 21, 2016, at 11:10 AM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 11:10 AM Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 11:06 AM thanks EFTA_R1_00587054 EFTA02049998  On Jun 21, 2016, at 11:03 AM, Natalia Molotkova < From: Natalia Molotkova Sent: 06/21/2016 11:03 AM Let me double check.. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 10:45 AM Natasha- Margherita will not be able to make her trip to NY tomorrow- due to N, time we cancel the trip in order to use the money spent? (I know we will need tc yet-• this will be the 2nd time we change her ticket. The agent I used to change on holiday)- can you confirm this VA rule is correct? Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americar O 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party con ("Concierge Company"). In some cases, Concierge Company will provide you with certain infor provider(s) fulfilling your concierge service. The actual decision to use any service provider Company and/or American Express is the responsibility of each Card Member. Concierge O Express strongly recommend that you carefully consider each service provider before choosi Service providers are not employees or agents of Concierge Company or American Express, a act on behalf of Concierge Company or American Express in any way. The Card Member accep provider acknowledges that Concierge Company and/or American Express are in no way resp the service provider used by the Card Member, and expressly understands and agrees that the claims relating to services or products provided by the service provider (including, but not li failure to deliver on the terms of any contract between the service provider and the Card Merr provider and not against Concierge Company and/or American Express. Concierge Company shall not be liable for loss, damage, or other claim with respect to any services or products pro EFTA_R1_00587055 EFTA02049999  service provider. Service provider rates and availability are subject to cha Content is provided "AS IS," without any express or Implied warranties. Portions of this conten and may not be used without written permission. Used hereunder by license. For Google here: jhttp://maps.Rooitle.com/help/terms maps.htmll. For "Map legal Notii here: fhtto://www.mapssiciozle.com/helo/legalnotices maps.htmll. There is typically no cost efforts Concierge Company and American Express perform on your behalf, although you al purchases and/or shipping charges you authorize. Fees may apply for meetings and event pl right to note profile and preference data for servicing purposes. American Express acts solely suppliers and is not responsible for the actions or inactions of such suppliers. We want you t suppliers pay us commissions and other incentives for reaching sales targets or other goals incentives to our travel counselors. For more information please visit www.americanexpress.c CST#1022318, Washington UBI#600.469.694, Iowa TA#002, Nevada N14120( Refit 160622.000080 From: Lesley Groff Sent: 06/21/2016 06:33 PM Wait. She hasn't responded yet. I'll get back to you in morning. Sent from my iPhone On Jun 21, 2016, at 5:58 PM, Natalia Molotkova <a. wrote: To: Lesley Groff Subject: Margherita's Ticket Rec. Loc#VGLODW From: Natalia Molotkova Sent: 06/21/2016 05:58 PM Should I make change on Virgin portion or wait? Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:45 PM EFTA_R1_00587056 EFTA02050000 ah got it! ok..will find out. On Jun 21, 2016, at 4:43 PM, Natalia Molotkova < From: Natalia Molotkova Sent: 06/21/2016 04:43 PM The reason why I asked about bags, if she ha have to make enough time for her in Miami ti Virgin. Regards, Natalia (Natasha) Molotkova n rin I inhi n r Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:36 PM fantastic- that should work- let me ask her about checking bag or carrying on- reply back that this trip works for her- hold this for now please... On Jun 21, 2016, at 4:25 PM, Natalia Molotkova < From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her Virgin flights to VS 5 25JUN LHR MIA 100P 530P VS 6 30JUN MIA LHR 930P 1110A EFTA_R1_00587057 EFTA02050001 Wil be $686.40 additional collection. Will she have a bags to check in? Or ji Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:24 PM thanks On Jun 21, 2016, at 4:20 PM, Natalia Molotkova < From: Natalia Molotkova Sent: 06/21/2016 04:20 PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:18 PM HI Natasha- can you look in to changing this ticket to go from London to Miami on June 30th from Miami- .She will also need a ticket from STT to Miami on the EFTA_R1_00587058 EFTA02050002 altogether..? (She will be flying on Jeffrey- s private plane to STT on Monday J' at all with this existing ticket due to it being Virgin Atlantic, but instead, purchas' please check it out and let me know what is best? On Jun 21, 2016, at 11:10 AM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 11:15 AM Thank you!! Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 11:12 AM ok- I will continue to reach out to Margherita for new dates before tomorrow! On Jun 21, 2016, at 11:10 AM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 11:10 AM Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er EFTA_R1_00587059 EFTA02050003 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 11:06 AM thanks On Jun 21, 2016, at 11:03 AM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 11:03 AM Let me double check.. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 10:45 AM Natasha- Margherita will not be able to make her trip to NY tomorrow- due to N, time we cancel the trip in order to use the money spent? (I know we will need tc yet- this will be the 2nd time we change her ticket. The agent I used to change on holiday)- can you confirm this VA rule is correct? Privacy Statement i Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at a mencar O 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party con ("Concierge Company"). In some cases, Concierge Company will provide you with certain infor provider(s) fulfilling your concierge service. The actual decision to use any service provider EFTA_R1_00587060 EFTA02050004  Company and/or American Express is the responsibility of each Card Member. Concierge O Express strongly recommend that you carefully consider each service provider before choosi Service providers are not employees or agents of Concierge Company or American Express, a act on behalf of Concierge Company or American Express in any way. The Card Member accep provider acknowledges that Concierge Company and/or American Express are in no way resp the service provider used by the Card Member, and expressly understands and agrees that the claims relating to services or products provided by the service provider (including, but not li failure to deliver on the terms of any contract between the service provider and the Card Merr provider and not against Concierge Company and/or American Express. Concierge Company t shall not be liable for loss, damage, or other claim with respect to any services or products pro service provider. Service provider rates and availability are subject to cha Content is provided "AS IS," without any express or implied warranties. Portions of this conten and may not be used without written permission. Used hereunder by license. For Google here: Pubtp://maps.google.com/help/terms maps.htmli. For "Map Legal Noti. here: Ihttp://www.maps.google.com/help/legalnotices maps.htmll. There is typically no cost efforts Concierge Company and American Express perform on your behalf, although you al purchases and/or shipping charges you authorize. Fees may apply for meetings and event pl right to note profile and preference data for servicing purposes. American Express acts solely suppliers and is not responsible for the actions or inactions of such suppliers. We want you t suppliers pay us commissions and other incentives for reaching sales targets or other goals incentives to our travel counselors. For more information please visit www.americanexpress.c CST#1022318, Washington U8i#600-469-694, Iowa TA#002, Nevada NV#20C RefN 160622-000080 From: Natalia Molotkova Sent: 06/21/2016 05:58 PM Should I make change on Virgin portion or wait? Regards, Natalia (Natasha) Molotkova Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:45 PM ah got it! ok..will find out. On Jun 21, 2016, at 4:43 PM, Natalia Molotkova wrote: EFTA_R1_00587061 EFTA02050005 From: Natalia Molotkova Sent: 06/21/2016 04:43 PM The reason why I asked about bags, if she has bags to check i make enough time for her in Miami to get bags and check in Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:36 PM fantastic...that should work...let me ask her about checking bag or carrying on...l would think carrying on...I' that this trip works for her...hold this for now please... On Jun 21, 2016, at 4:25 PM, Natalia Molotkova ‹ > wrote: From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her Virgin flights to VS 5 25JUN LHR MIA 100P 530P VS 6 30JUN MIA LHR 930P 1110A Wil be $686.40 additional collection. Will she have a bags to check in? Or just carry on? EFTA_R1_00587062 EFTA02050006 Regards, Natalia (Natasha) Molotkova Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:24 PM thanks On Jun 21, 2016, at 4:20 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 04:20 PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:18 PM HI Natasha...can you look in to changing this ticket to go from London to Miami on Sat. June 25th (instead of from Miami....She will also need a ticket from STT to Miami on the 30th as well, but maybe this is a separate flying on Jeffrey's private plane to STT on Monday June 27) Or maybe it is not cost effective to do this at all Virgin Atlantic, but instead, purchase a whole new ticket for this kind of trip? Can you please check it out anc On Jun 21, 2016, at 11:10 AM, Natalia Molotkova <a wrote: From: Natalia Molotkova Sent: 06/21/2016 11:15 AM EFTA_R1_00587063 EFTA02050007 Thank you!! Regards, Natalia (Natasha) Molotkova Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 11:12 AM ok...I will continue to reach out to Margherita for new dates before tomorrow! On Jun 21, 2016, at 11:10 AM, Natalia Molotkova < I>. wrote: From: Natalia Molotkova Sent: 06/21/2016 11:10 AM Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED --------------------- Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 11:06 AM thanks On Jun 21, 2016, at 11:03 AM, Natalia Molotkova ‹ > wrote: From: Natalia Molotkova Sent: 06/21/2016 11:03 AM EFTA_R1_00587064 EFTA02050008 Let me double check.. Regards, Natalia (Natasha) Molotkova Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 10:45 AM Natasha...Margherita will not be able to make her trip to NY tomorrow...due to Virgin Atlantic rules, is it true cancel the trip in order to use the money spent? (I know we will need to change this ticket I just don't have dE time we change her ticket. The agent I used to change the ticket the first time gave me this rule..you were on rule is correct? Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: fhttp://maps.google.com/help/terms maps.html(. For "Map Legal Notices" click here: fhttp://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain EFTA_R1_00587065 EFTA02050009  suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CS111022318, Washington UBIit600-069.694, Iowa TAII002, Nevada NVit2001.0126 Refit 160622-000080 EFTA_R1_00587066 EFTA02050010