EFTA00554322.pdf

II< From: ' To:' Subject: Re: Missing part order# 314233 Date: Mon, 06 May 2019 14:06:43 +0000 Hi Karyna, Thank you for your message. It seems that the parcel has been delivered to you by now. Have a great day! Ystavallisin terveisin I Kind regards Olli O111 Maunula After Sales Specialist t. www.finnishdesignshop.com Finnish Design Shop Oy Iso-Heikkilantie 6, 20200 Turku, Finland Original Mfial From: Karyna Shuliak Sent: 2.5.2019 20:13 To: Subject: Re: Missing part order# 314233 Dear O111, I reached out to UPS and they did say that the package stopped in transit for some reason. They advised that you should contact them and ask to initiate the investigation, this way it will be claim eligible, as opposed to if I initiate it would not be claim eligible. Please let me know ASAP once you contact them. Thank you, Karyna On Apr 29, 2019, at 5:43 AM, wrote: Hi Karyna, EFTA00554322 I had information from our claims team that this part you are missing is shipped in own parcel and seems that UPS has some problems with it. I would advice you to contact UPS about this. This part is on its way to you. The tracking code for it is: 1Z15414V6763431975 https://www.ups.com/track?loc=fi_FI&tracicnum=1Z15414V6763431975&re,quester=WT/trackdetails Hope you get it as soon as possible. Ystavallisin terveisin I Kind regards Olli Olli Maunula After Sales S ecialist t. www.finnishdesignshop.com Finnish Design Shop Oy Iso-Heikkilantie 6, 20200 Turku, Finland Original Message From: Karyna Shuliak F Sent: 27.4.2019 2:18 To: Subject: Re: Missing part order# 314233 Dear Olli, Thank you for your reply. Please see below the image from the manual. I marked the missing pole with the red arrow on the picture. Hope this helps. Thank you. Karyna <imageljpeg> On Apr 26, 2019, at 2:37 AM, " 'c= == wrote: Hello Karyna, Thank you for your message. I'm so sorry to hear there was one part missing from your lamp. Would you be able to send us some photo from manual so we would no exactly what part is missing? I will EFTA00554323 forward your message to our claims handlers and they will contact the manufacturer so we will get this missing part to you as soon as possible. Apologies for this inconvenience. Have a great weekend! Ystavallisin terveisin I Kind regards Olli Olli Maunula After Sales Specialist t. www.finnishdesignshop.com Finnish Design Shop Oy Iso-Heikkilantie 6, 20200 Turku, Finland Original Mria l From: Karyna Shuliak Sent: 22.4.2019 21:53 To: Subject: Missing part order# 314233 Dear Sir or Madam, This message is regarding my order # 314233. I have not received all the parts for the Marset Funiculi floor lamp. The tall pole to which the lampshade is supposed to be attached was missing. I would like for the missing part to be shipped as soon as possible. Please advice. Thank you. ICatyna ref:_00DIUCwRk._5001U9PLGx:ref <imageLjpeg> EFTA00554324