EFTA02329372.pdf

From: Lesley Groff < Sent: Tuesday, September 27, 2016 11:14 AM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Agr=e. They will pay with the credit cards of their own. Very much appreciate y=ur efforts in helping us. Lesley Sent from my=iPhone On Sep 27, 2016, at 1:16 AM, TYOGH-Shared MB-Concierge=<[email protected]<=a» wrote: <mailto:[email protected]> Dear Ms. Groff,=/span> </=> Good afternoon from Tokyo.=o:p> Thank you very much for wa=ting for our reply regarding payment at Tawaraya Ryokan.<=p> </=> Please be kindly informed t=at we were able to talk with the person who is in charge at Tawaraya today.=o:p> They have misunderstood an= though that Ms. Shuliak's boss is going to go directly to Tawaraya=to make the payment directly in person. Also they thought that wil= be done during Ms. Shuliak and Ms. stay before their check=out. </=> Then we asked them if they=accept payment by credit card number or credit card document without his vi=iting them. However we are very sorry t= inform you that we were advised that Mr. needs to bring his credit=card to pay charges to Tawaraya. They need the actual credi= card and do not accept charges though documents or by credit card number.<=:p> </=> Please be kindly informed t=at it may be smoother and easier for Ms. Shuliak and Ms. to settle wi=h their own credit card upon check out. EFTA_R1_01258078 EFTA02329372 </=> If you have any questions o= if we could be of any assistance, please feel free to contact us anytime.<=:p> Thank you very much.<=o:p> </=> </=> Yours sincerely, Emiko Sato(Ms.)<=span> Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106-0032 Japa= + 813 4333 1234 TELEP=ONE</=> + 813 4333 8839 DIREC= + 81 3 4333 8123 FAX</=> [email protected] <mailto:[email protected]> tokyo.grand.hyatt.com cimage001.gif>4=pan> Think before you print: <=span>Please consider the environment before printing this email. 2016 Travel + Leisure — 1= Best Hotels in Tokyo 2016 Trip Advisor — Certi=icate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan<=span> 2015 Michelin Guide Tokyo —=Five Pavilion Luxury Hotel <image004.png> <image0=5.jpg> <http://restaurants.tokyo.grand.hyatt.co=/news/terrace.html> 2 EFTA_R1_01258079 EFTA02329373  </=> </=> From: Lesley Groff [mai=to:[email protected] <mailto > Sent: Sunday, September 25, 2016 11:33 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Thank you for all of your help! &=bsp;We can certainly wait for you to speak with them on Tuesday4e=A6appreciate it. Lesley On Sep 25, 2016, at 3:59 AM, TYO=H-Shared MB-Concierge <[email protected] <mailto:[email protected]» wrote: Dear Ms. Groff, We talked to Tawaraya Ryok=n regarding the payment and we have been informed they have the information="Ms. Suliak's boss will pay for their stay at Tawaraya Ryokan", <=pan lang=EN-US" style="font- family:SimSun"> but no further detail can b= obtained today since the person who is in charge was away today and t=morrow.=/span> 3 EFTA_R1_01258080 EFTA02329374  It seems they are now proc=eding the payment arrangement but not completed yet, so please let us talk t= them again on Tuesday directly with the person who cares about Ms. Shuliak's stay. Yours sincerely, Ryota Asano Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106-0032 Japa==/p> + 81 3 4333 1234 TELEP=ONE=/span> + 81 3 4333 8839 DIREC= + 813 4333 8123 FAX</=> [email protected] <mailto:[email protected]> tokyo.grand.hyatt.com <x-msg://27/tokyo.grand.hyatt.com/> Follow us on: <=i><image002.png> <https://www.facebook.com/GrandHyattTo=yo> cimage003=png><image004.png> <https://instagram.com/grandhyatttokyo/> <image005.jpg> <http://restaurants.tokyo.grand.hyatt.co=/news/terrace.html> =/span><=p> <=pan lang="EN-US" style="font-family:SimSun"> <=span> 40=AEl± =/span>Lesley Groff < <mailto:WM.1M> > 4 EFTA_R1_01258081 EFTA02329375  AM a Bi<=>: *9</=pan>p 24<=pan lang="ZH-CN" style="font-size:11.0pt;font-family:SimSun;mso- fareast=language:ZH-CN"> a 22:59 ,t5t: TYOGH-Shared MB-Reservation CC: Karyna Shuliak;=Amex Centurian Travel 4$: Fwd: Tawaraya Hotel Confirmed! Sept 26.Oct 1 KARYNA SHULIAK <=span> <=span> <=span> ap> 40=AEte =/span>Lesley Groff < ASS a4<=>: 9</=pan>. 24<=pan lang="ZH-CN" style="font-size:11.0ptfont-family:SimSun;mso- fareast=language:ZH-CN"> a 22:25 P5t: TYOGH-Shared MB-Reservation CC: Karyna Shuliak<=r> ftt : Re: Picture you requested 2 of 2 <=span> Sent from my iPhone=o:p> On Sep 19, 2016, at 9:05 PM, TYOGH-Shared MB-Reservation <[email protected] <mailto:[email protected]> wrote:<=span> D=ar Ms. Groff,=/o:p> &=bsp; T=ank you for your mail. &=bsp; W= have received the credit card accordingly. W= will charge all expenses for Ms. Shuliak and Ms. to the provided cre=it card. 5 EFTA_R1_01258082 EFTA02329376  &=bsp; S=ould you require any further assistance, please contact us at any time. &=bsp; W=th best regards, &=bsp; S=ori Segawa Grand Hyatt Tokyo 6=10-3 Roppongi=/o:p> M=nato-Ku, Tokyo 106-0032 Japan +=81 3 4333 1234 TELEPHONE +=81 3 4333 8800 DIRECT +=81 3 4333 8500 FAX <=pan style="font-size:10.0pt;font-family:"Arial","sans- seri=a;color:purple">[email protected] =o:p> =0:p> From:please do confirm receipt and let me know if there is anything else you require On Sep 18, 2016, at 9:01 PM, TYOGH-Shared MB-Reserva=ion <tyogh.reservation@hy=tt.com <mailto:tyogh.reservation@hya=t.com> &=t; wrote: Dear Ms. Groff, =o:p> Thank you so much for your prompt response. =o:p> If you need any further assistance, please feel free to contact=with us. 6 EFTA_R1_01258083 EFTA02329377  =o:p> Sincerely, =o:p> Miwako Nagano (Ms) Grand Hyatt Tokyo, Reservation =o:p> From:... <=span> </=pan> <=span> </=pan> <=span> go:p> <=span> <=o:p> </=:p> <=:p> =o:p> <=span> From: Lesley Groff [=span styleefont-size:10.0mfont-family:"Tahoma","sans- se=ir;color:purple">mailto <mailto >1 Sent: Saturday, Sep=ember 17, 2016 11:15 PM To: TYOGH-Shared MB=Concierge Cc: Karyna Shuliak;M M; Bella Klein; Yamada, Kayo (TYOGH) Subject: Re: Karyna=Shuliak & Details 7 EFTA_R1_01258084 EFTA02329378  =span lang="EN-US" style="font-family:SimSun"> I have just s=nt you 2 emails with the pictures of the front and back of the CC as you re=uested. Please confirm receipt =span lang="EN-US" style="font-family:SimSun"> Yes, please u=e this card for ALL charges (train, hotel, food, car, drinks...everyt=ing) =span lang="EN-US" style="font-family:SimSun"> Please do let=me know if there is anything else you require. =span lang="EN-US" style="font-family:SimSun"> Thank you, Le=ley =span lang="EN-US" style="font-family:SimSun"> On Sep 17, 20=6, at 2:25 AM, TYOGH-Shared MB-Concierge <tyogh.concierge@hyatt.=om <mailto:[email protected]» wrote:<=span> =span lang="EN-US" style="font-family:SimSun"> <=span> <=pan lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun"> <=span> <=span> <=span> </=pan> <=span> 8 EFTA_R1_01258085 EFTA02329379  <=span> <=span> <=span> <=:p> <=span> =o:p> From: Lesley Groff (=span style="font-size:10.0pt;font-family:"Tahoma","sans- se=ir;color:purple">mailto <mailto >) Sent: Saturday, Sep=ember 17, 2016 1:24 AM To: TYOGH-Shared MB=Concierge Cc: Karyna Shuliak;M M; Bella Klein; Yamada, Kayo (TYOGH) Subject: Re: Karyna=Shuliak & Details =span lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun"> Hello Mr. Tak=shi, thank you so very much for your response. Your Credit Card=Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges are to go to t=is card*=804e</=pan> =span lang="EN-US" style="font-family:SimSun"> Once Karyna a=d arrive your hotel they will go directly to the concierge desk to=take care of bullet train tickets&nbs=;...they would like help with tours and things to do as well! Thank you, Lesle==/p> =span lang="EN-US" style="font-family:SimSun"> On Sep 16, 20=6, at 6:01 AM, TYOGH-Shared MB-Concierge <tyogh.concierge@hyatt.=om <mailto:[email protected]» wrote:<=span> =span lang="EN-US" style="font-family:SimSun"> <=span> 9 EFTA_R1_01258086 EFTA02329380  aspan> CAR Arrangement aspan> <=span> <=span> TRAIN Information ao:p> <=span> Please be kindly informed regarding train tickets=that the tickets is unable to be reserved in advanced and need to be purcha=ed at JR ticket counter directly. Then, if you kindly let us know time preferences a=d Credit Card Authorization form with Both side card copies, we are pleased=to assist you to purchase train tickets before your arrival. Kindly find the attached PDF for blank of the for= with this email.a:p> -Credit Card authorization form with the card holder's signat=re -Copy or Picture for both side of the card (with the signature on bac= side) Please kindly send it us back after filled out th= form via email or fax. <=span> <=:p> 10 EFTA_R1_01258087 EFTA02329381  <=span> <=span> qtrp> </=:p> =/p> =/o:p> September 26, Monday Nozomi# 9:30 AM 11:50 AM 219 >>> Nozomi# 9:50 AM 12:08 PM 317 Nozomi# 10:00 AM 12:17 PM 23 Nozomi# 11 EFTA_R1_01258088 EFTA02329382 EFTA02329383 6808SZLOL8—Vid3 Zi «< LZZ lAld 80:Z WV OS:II WillozoN «< 6Z Old 8£:T WV £Z:TT tntuozoN «< a Old LT:T WV 00:TI it!wozoN «< LOT li d 8S:ZT WV Ot:OT InwozoN «< SZ Old 8£:ZT OZ:OT Nozomi# 9:36 AM 11:53 AM 314 >>> Nozomi# 9:45 AM 12:03 PM 6 Nozomi# 10:02 AM 12:20 PM 122 Nozomi# 10:18 AM 12:33 PM 220 >>> Nozomi# 10:29 AM 12:50 PM 10 >>> 13 EFTA_R1_01258090 EFTA02329384 Nozomi# 10:45 AM 1:03 PM 12 >>> Nozomi# 11:05 AM 1:23 PM 14 >>> Nozomi# 11:26 AM 1:43 PM 332 >>> Nozomi# 11:36 AM 1:53 PM 16 2:13 PM <=span> <=span> </=pan> 14 EFTA_R1_01258091 EFTA02329385 <=span> <=span> =/P> <=span> Grand Hyatt Tokyo Minato-Ku, Tokyo 106-0032 Japan + 81 3 4333 1234 TELEPHONE<=b> + 81 3 4333 8839 DIRECT=ispan><=p> + 81 3 4333 8123 FAX = [email protected] <mailto:[email protected]> chttp://tokyo.grand.hyatt.comh Think before you print: Please consider the environmen= before printing this email. 2016 Travel + Leisure —10 Bes= Hotels in Tokyo 2016 Trip Advisor — Certificat= of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Fi=e Pavilion Luxury Hotel 15 EFTA_R1_01258092 EFTA02329386  Follow us on: </=>=span style="font-size:15.0pt;font- family:"Helvetica","sans=serir;color:#173767"><image002.png> <https://www.facebook.com/GrandHyattTokyo> <image003.png&=t; <https:=/twitter.com/grandhyatttokyo> <image004.png> <https://instagram.com/grandhyatttokyo/> cimage005.jpg> <http://restaurants.tokyo.grand.hyatt.com/new=/terrace.html> =o:p> =o:p> From: Lesley Groff [=span style="font-size:10.0ptfont-family:"Tahoma","sans- se=ir;color:purple">mailto <mailto > Sent: Friday, Septe=ber 16, 2016 12:29 AM To: TYOGH-Shared MB=Concierge; Karyna Shuliak;MM Cc: Bella Klein =Subject: Karyna Shu=iak & Details =span lang="EN-Ur style="font-family:SimSun"> Hello Concier=e! I wanted to pass along the flight details for Karyna Shuliak MI ! Can your hotel organize pick up from the airport on Sept. 21st? We are also wondering if you could organize tickets on=the bullet train for them from Tokyo to Kyoto on Sept. 26th around 10/11am<=span>...=/span>and a return on Oct 1st around 10/11am? Might your hotel be able to take t=em to the train on Sept. 26th and pick them up on Oct. 1st? =span lang="EN-US" style="font-family:SimSun"> Karyna and Je=nifer are cc'd on this mail... =span lang="EN-US" style="font-family:SimSun"> Thank you in a=vance for all of your help! =span lang="EN-Ur style="font-family:SimSun"> Lesley=span lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun"> Flight Information Date 21Sep 2016 16 EFTA_R1_01258093 EFTA02329387 Airline Japan Airlines Airline Record Locator Flight/Class ll 3 X Business Class Origin New York, John F Kennedy Int=rnational Destination Tokyo, Narita International A=rportc/=pan> Departing Arriving Arrival Terminal Terminal 2 Seats 10D, 10G Wednesday 05 Oct 16 Date 05 Oct 2016 Airline Japan Airlines 17 EFTA_R1_01258094 EFTA02329388 Airline Record Locator Flight/Class JL 4 X Business Class Origin Tokyo, Narita International A=rport</=pan> Destination New York, John F Kennedy Int=rnational Departing Arriving Departure Terminal Terminal 2 Estimated Time 18 EFTA_R1_01258095 EFTA02329389  12 Hrs 55 Mins Stops Non-stop Seats 2D, 2G =span lang="EN-US" style="font-family:SimSun"> <=p> Begin forward=d message: =span lang="EN-US" style="font-family:SimSun"> From: "Jeskewitz= Jeannine" <[email protected] <mailto:[email protected]=» Cc: " <mailto:[email protected]> <mailto:[email protected]=><span style=> All my best, Jeannine=/span> &n=sp; &n=sp; Confirmation Number 26530566 Name 19 EFTA_R1_01258096 EFTA02329390 Ms Karyna Shuliak and r /o:p> Arrival Thursday, September 22, 2016<=span></=> Departure Monday, September 26, 2016 Room Type Grand Executive Suite Twin an= Grand Club Room King - connecting room Room Rate 31,600 *JPY for double occupancy p=r night<A:p> `subject to 15% service ch=rge, 8% consumption tax, 1.2% tax on service charge, and 200.IPY accommodati=n tax per person Confirmation Number 26530862 Name Ms Karyna Shuliak and Ms /o:p> Arrival Saturday, October 01, 2016 Departure Wednesday, October 05, 2016</=pan> Room Type 20 EFTA_R1_01258097 EFTA02329391 Grand Executive Suite Twin an= Grand Club Room King - connecting room Room Rate 35,800 •.IPY for double occupancy p=r night</=:p> *subject to 15% service ch=rge, 8% consumption tax, 1.2% tax on service charge, and 200NY accommodati=n tax per person &n=sp; Ou= Concierge's direct phone number is +81 3 4333 8839, alternatively arr hotel's main number is +81 3 4333 1234. [email protected] <mailto:[email protected]> &=bsp; &n=sp; &n=sp; =span lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun"> T=e information contained in this communication is confidential and intended o=Iy for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the r=ader of this message is not the intended recipient, you are hereby notified=that any dissemination, distribution or copying of this communication is st=ictly prohibited. If you have received this communication in error, please resend it to the sender and de=ete the original message and copy of it from your computer system. Opinions= conclusions and other information in this message that do not relate to ou= official business should be understood as neither given nor endorsed by the company. <Billing Authorization Form TYOGH.pdf><0922 Ms. Karyna Shuliak Ms. Hire Car Confirmation NRT-GHT.PDF> =span lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun"> T=e information contained in this communication is confidential and intended o=Iy for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the r=ader of this message is not the intended recipient, you are hereby notified=that any dissemination, distribution or copying of this communication is st=ictly prohibited. If you have received this communication in error, please resend it to the sender and de=ete the original message and copy of it from your computer system. Opinions= conclusions and other information in this message that do not relate to ou= official business should be understood as neither given nor endorsed by the company. 21 EFTA_R1_01258098 EFTA02329392 T=e information contained in this communication is confidential and intended o=ly for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the r=ader of this message is not the intended recipient, you are hereby notified=that any dissemination, distribution or copying of this communication is st=ictly prohibited. If you have received this communication in error, please resend it to the sender and de=ete the original message and copy of it from your computer system. Opinions= conclusions and other information in this message that do not relate to ou= official business should be understood as neither given nor endorsed by the company. The information contained in=this communication is confidential and intended only for the use of the rec=pient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not t=e intended recipient, you are hereby notified that any dissemination, distr=bution or copying of this communication is strictly prohibited. If you have=received this communication in error, please resend it to the sender and delete the original message an= copy of it from your computer system. Opinions, conclusions and other info=mation in this message that do not relate to our official business should b= understood as neither given nor endorsed by the company.<=p> The information contained in=this communication is confidential and intended only for the use of the rec=pient named above, and may be legally privileged and exempt from disclosure=under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that-any dissemination, distribution or copying of this communication is strictl= prohibited. If you have received this communication in error, please resen= it to the sender and delete the original message and copy of it from your computer system. Opinions, co=clusions and other information in this message that do not relate to our of=icial business should be understood as neither given nor endorsed by the co=pany. 22 EFTA_R1_01258099 EFTA02329393