EFTA02050043.pdf

To: Natalia Molotkova From: Lesley Groff Sent: Tue 6/21/2016 10:30:35 PM Subject: Re: Margherita's Ticket Rec. Loc#VGLODW [Incident : 160622-000080] Wait. She hasn't responded yet. I'll get back to you in morning. Sent from my iPhonc On Jun 21, 2016, at 5:58 PM, Natalia Molotkova wrote: To: Lesley Groff Subject: Margherita's Ticket Rec. Loc#VGLODW From: Natalia Molotkova Sent: 06/21/2016 05:58 PM Should I make change on Virgin portion or wait? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:45 PM ah got it! ok..will find out. On Jun 21. 2016, at 4:43 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 04:43 PM EFTA_R1_00587116 EFTA02050043 The reason why I asked about bags, if she has bags to check in, we will have to make enough time for her in Miami to get bags and check in with Virgin. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:36 PM fantastic that should work let me ask her about checking bag or carrying on I would think carrying on I m still waiting for her to reply back that this trip works for her hold this for now please... On Jun 21, 2016, at 4:25 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her Virgin flights to VS 5 25JUN LHR MIA 100P 530P VS 6 30JUN MIA LHR 930P 1110A Wil be $686.40 additional collection. EFTA_R1_00587117 EFTA02050044 Will she have a bags to check in? Or just carry on? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:24 PM thanks On Jun 21. 2016, at 4:20 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 04:20 PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff EFTA_R1_00587118 EFTA02050045 Sent: 06/21/2016 04:18 PM HI Natasha can you look in to changing this ticket to go from London to Miami on Sat. June 25th (instead of NY) and back home on June 30th from Miami .She will also need a ticket from STT to Miami on the 30th as well, but maybe this is a separate ticket altogether..? (She will be flying on Jeffrey s private plane to STT on Monday June 27) Or maybe it is not cost effective to do this at all with this existing ticket due to it being Virgin Atlantic, but instead, purchase a whole new ticket for this kind of trip? Can you please check it out and let me know what is best? On Jun 21, 2016, at 11:10 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 11:15 AM Thank you!! Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 11:12 AM ok I will continue to reach out to Margherita for new dates before tomorrow! On Jun 21, 2016, at 11:10 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 11:10 AM EFTA_R1_00587119 EFTA02050046 Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED ----------------------- Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 11:06 AM thanks On Jun 21 2016 at 11:03 AM Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 11:03 AM Let me double check.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST EFTA_R1_00587120 EFTA02050047 From: Lesley Groff Sent: 06/21/2016 10:45 AM Natasha Margherita will not be able to make her trip to NY tomorrow due to Virgin Atlantic rules, is it true we must re ticket at the time we cancel the trip in order to use the money spent? (I know we will need to change this ticket I just don t have dates from her yet this will be the 2nd time we change her ticket. The agent I used to change the ticket the first time gave me this rule..you were on holiday) can you confirm this VA rule is correct? Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). 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