EFTA02041938.pdf

To: Cc: TYOGH-Shared MB-GrandClu ; TYO are. oncierge From: TYOGH-Shared MB-Concierge Sent: Thur 9/29/2016 5:20:35 AM Subject: RE: Picture you requested 2 of 2 Dear Ms. Groff Warm greetings from Grand Hyatt Tokyo. Thank you for your email, we are sorry to hear about all the confusion. We called TAWARAYA and spoke to them and made sure they understand that Ms. -nd Ms. will pay with their own credit cards. If there is anything else we could assist you with please feel free to contact us anytime. We hope they enjoy their trip in Kyoto. Thank you very much. Yours sincerely, Nozomi Sagasaki Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106.0032 Japan EFTA_R1_00569565 EFTA02041938 tokvo.grand.hvatt.rom Think before you print: Please consider the environment before printing this email. 2016 Travel 4- Leisure - 10 Best Hotels in Tokyo 2016 Trip Advisor - Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel Follow us on: From: Sent: Wednesday, September 28, 2016 11:23 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Subject: Re: Picture you requested 2 of 2 Hello concierge.. and. are at the Tawaraya and request your assistance with communicating to the hotel that they will be using their own personal credit cards to take care of the room and all their charges...they believe, because of the language barrier, there may still be a bit of confusion on who will be paying. Might you be able to just reiterate with the person who EFTA_R1_00569566 EFTA02041939 took their reservation again that they no longer need to use Mr. Epstein's card and they will be using their own personal cards...this is all approved by Mr. Epstein and they certainly have the funds to pay... Thank you in advance for your help On Se 27 2016 at 1:16 AM, TYOGH-Shared MB-Concierge wrote: Dear Ms. Groff, Good afternoon from Tokyo. Thank you very much for waiting for our reply regarding payment at Tawaraya Ryokan. Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. and Ms. stay before their check out. Then we asked them if they accept payment by credit card number or credit card document without his visiting them. However we are very sorry to inform you that we were advised that Mr. Epstein needs to bring his credit card to pay charges to Tawaraya. They need the actual credit card and do not accept charges though documents or by credit card number. EFTA_R1_00569567 EFTA02041940 Please be kindly informed that it may be smoother and easier for Ms. and Ms. to settle with their own credit card upon check out. If you have any questions or if we could be of any assistance, please feel free to contact us anytime. Thank you very much. Yours sincerely, Emiko Sato(Ms.) Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106-0032 Japan <image001.gif> Think before you print: Please consider the environment before printing this email. 2016 Travel + Leisure — 10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel EFTA_R1_00569568 EFTA02041941  Follow us on: <image002.png><image003.png><image004.png> <image005.jpg> From: Sent: Sunday, September 25, 2016 11:33 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Subject: Re: Picture you requested 2 of 2 Thank you for all of your help! We can certainly wait for you to speak with them on Tuesday...appreciate it. On Se 25 2016 at 3:59 AM TYOGH-Shared MB-Concierge wrote: Dear Ms. Groff, Good afternoon from Grand Hyatt Tokyo. EFTA_R1_00569569 EFTA02041942 Thank you ve much for your inquiry regarding payment at Tawaraya Ryokan for Ms. and We talked to Tawaraya Ryokan regarding the payment and we have been informed they have the information "Ms. boss will pay for their stay at Tawaraya Ryokan", but no further detail can be obtained today since the person who is in charge was away today and tomorrow. It seems they are now proceeding the payment arrangement but not completed yet, so please let us talk to them again on Tuesday directly with the person who cares about Ms. stay. Thank you in advance for your kind understanding and patience. In the meantime, should you have any queries or need further assistance, please feel free to contact us anytime. Thank you very much. Yours sincerely, Ryota Asano Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106.0032 Japan EFTA_R1_00569570 EFTA02041943  <image001.gif> Think before you print: Please consider the environment before printing this email. 2016 Travel + Leisure — 10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel Follow us on: <image002.pncp<imaqe003.png><imaqe004.pncp <imape005.itacl> ixT I I ii4: 20161!9,02419 22:59 AM: TYOGH-Shared MB-Reservation CC: M; Amex Centurian Travel Fwd: Tawaraya Hotel Confirmed! Sept 26-Oct 1 Hello concierge again...here is our confirmation of Tawaraya hotel ....we were under the impression the Tawaraya had the Amex as well...Please do know we wish all charges for the Tawaraya and any and all incidentals to go on the Amex on file ending in 4009. Thank you... Begin forwarded message: EFTA_R1_00569571 EFTA02041944 Xi 1111: > 2016":1-91] 241 I 22:25 '5kt TYOGH-Shared MB-Reservation CC: ft : Re: Picture you requested 2 of 2 Hello Saori. I understand from the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have kindly offered to help with the situation. Please know we want all charges including their stay at the Tawaraya hotel in Kyoto on this credit card. Please let me know if there is an hin else you require. On another note I suggested if it is easier perhaps just use her own American Express credit card she has with her. Whatever is best. I am at your service. Thank you, Sent from my iPhone On Sep 19, 2016, at 9:05 PM, TYOGH-Shared MB-Reservation wrote: Dear Ms. Groff, Thank you for your mail. We have received the credit card accordingly. We will charge all expenses for Ms. and Ms.Mo the provided credit card. Should you require any further assistance, please contact us at any time. With best regards, Saori Segawa Reservations Grand Hyatt Tokyo 6-10-3 Roppongi EFTA_R1_00569572 EFTA02041945  Minato-Ku, Tokyo 106-0032 Japan From: Sent: Tuesday, September 20, 2016 12:39 AM To: aT il-. MB-Reservation Cc: Subject: Re: Picture you requested 2 of 2 T have just sent you a copy of the back of the signed American Express card•••please do confirm receipt and let me know if there is anything else you require On Sep 18, 2016, at 9:01 PM, TYOGH- Shared MB-Reservation vrote: Dear Ms. Groff, Thank you so much for your prompt response. We will wait to receive your message. If you need any further assistance, please feel free to contact with us. EFTA21_00569573 EFTA02041946  Sincerely, Miwako Nagano (Ms) Grand Hyatt Tokyo, Reservation From: Sent: Sunday, September 18, 2016 9:25 PM To: TYOGH-Shared MB-Reservation Subject: Re: Picture you requested 2 of 2 ah! you are right—we will get a new signed picture of the back of the card—thank you! On Sep 18, 2016, at 5:41 AM, TYOGH-Shared MB- Reservation Dear Ms. Groff, Warm greetings from Grand Hyatt Tokyo, Room Reservation! Thank you very much for sending us the credit card authorization form and pictures, we surely received. However, we are very afraid to inform you that the picture of back side you sent us is invalid since there is no signature. Please kindly be informed that a EFTA_R1_00569574 EFTA02041947  signature (same signature as the one on the authorization form) is necessary on the back side of credit card. Could you kindly resend us the picture? We are very sorry for this inconvenience, but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: ; Bella Klein- Yamada, Kayo (TYOGH) Subject: Re: Details I have just sent you 2 emails with the pictures of the front and back of the CC as you requested. Please confirm receipt EFTA_R1_00569575 EFTA02041948 Yes, please use this card for ALL charges (train, hotel, food, car, drinks...everything) Please do let me know if there is anything else you require. Thank you, On Sep 17, 2016, at 2:25 AM, TYOGH-Shared MB-Concierge wrote: Dear Ms. Groff, Thank you very much for your reply and sending us credit card form. We surely understand that we can charge to the card for all charges. We are sorry for asking you however please kindly confirm us about "All Charges". Can we use the card for all room charges and any other incidental charges such as train fare, car fare, food, drinks if they charge to room? Lastly, please be kindly informed that we also kindly ask for pictures/ copies of both sides of the card. We feel sorry for keep chasing you to ask for these documents since local credit card company requires for charge, Please feel free to contact for any questions and any further assistance. EFTA_R1_00569576 EFTA02041949 We are looking forward to receiving card pictures/ copies. Thank you very much for your kind understanding and assistance. Yours sincerely, Takashi Kai (Mr.) Concierge Grand Hyatt Tokyo From: Sent: Saturday, September 17, 2016 1:24 AM To: TYOGH-Shared MB-Concierge Cc: • Bella Klein• Yamada, Kayo (TYOGH) Subject: Re: Details Hello Mr. Takashi, thank you so very much for your response. Your Credit Card Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges are to go to this card... Once and arrive your hotel they will go directly to the concierge desk to take care of bullet train tickets ...they would like help with tours and things to do as well! Thank you, EFTA_R1_00569577 EFTA02041950 On Sep 16, 2016, at 6:01 AM, TYOGH-Shared MB-Concier e wrote: Dear Ms. Groff, Warm greetings from Grand Hyatt Tokyo. Thank you very much for your email. We are happy to arrange airport transfer and any transportation arrangements for Ms. and Ms.In CAR Arrangement We are pleased to confirm arrival car from Narita Airport to Grand Hyatt Tokyo. Kindly find the attached PDF for the confirmation. We are also pleased to provide you estimated car fare for between Grand Hyatt Tokyo and Tokyo station. It will be about 20,000JPY include escort and pick up to/at platform of Tokyo station. TRAIN Information Please be kindly informed that we are of course happy to arrange train tickets for them. Please be kindly informed regarding train tickets that the tickets is unable to be reserved in advanced and need to be purchased at JR ticket counter directly. EFTA_R1_00569578 EFTA02041951 Then, if you kindly let us know time preferences and Credit Card Authorization form with Both side card copies, we are pleased to assist you to purchase train tickets before your arrival. Kindly find the attached PDF for blank of the form with this email. -Credit Card authorization form with the card holder's signature -Copy or Picture for both side of the card (with the signature on back side) Please kindly send it us back after filled out the form via email or fax. We are also happy to arrange train tickets after their arrival since we have a few more days. In this case, all train fare can be charged to their room account instead of sending us card documents. Please be kindly informed regarding the bullet train/ Shinkansen between Tokyo and Kyoto. The bullet train runs almost every 10 to 20 minutes and takes about 2 hours 20 minutes. Kindly find train schedules around 10:00am to 11:00am for each way as below. September 26, Monday TOKYO KYOTO Nozomi# 21 9:30 AM >>> 11:50 AM Nozomi# 219 9:40 AM >>> 11:58 AM Nozomi# 105 9:50 AM >>> 12:08 PM EFTA_R1_00569579 EFTA02041952  Nozomi# 317 9:53 AM >>> 12:14 PM Nozomi# 221 10:00 AM >>> 12:17 PM Nozomi# 23 10:10 AM >>> 12:25 PM Nozomi# 223 10:20 AM >>> 12:38 PM Nozomi# 25 10:30 AM >>> 12:50 PM Nozomi# 323 10:40 AM >>> 12:58 PM Nozomi# 107 10:50 AM >>> 1:08 PM Nozomi# 225 11:00 AM >>> 1:17 PM Nozomi# 27 11:10 AM >>> 1:25 PM Nozomi# 281 11:23 AM >>> 1:38 PM Nozomi# 29 11:30 AM >>> 1:50 PM Nozomi# 109 11:50 AM >>> 2:08 PM Nozomi# 227 12:00 PM >>> 2:17 PM October 1, Saturday KYOTO TOKYO Nozomi# 118 9:36 AM >>> 11:53 AM Nozomi# 314 9:39 AM >>> 11:56 AM Nozomi# 120 9:45 AM >>> 12:03 PM Nozomi# 6 9:53 AM >>> 12:13 PM Nozomi# 316 10:02 AM >>> 12:20 PM EFTA_R1_00569580 EFTA02041953  Nozomi# 122 10:05 AM >>> 12:23 PM Nozomi# 8 10:18 AM >>> 12:33 PM Nozomi# 220 10:26 AM >>> 12:43 PM Nozomi# 150 10:29 AM >>> 12:50 PM Nozomi# 10 10:36 AM >>> 12:53 PM Nozomi# 152 10:45 AM >>> 1:03 PM Nozomi# 12 10:53 AM >>> 1:13 PM Nozomi# 222 11:05 AM >>> 1:23 PM Nozomi# 14 11:18 AM >>> 1:33 PM Nozomi# 330 11:26 AM >>> 1:43 PM Nozomi# 332 11:29 AM >>> 1:50 PM Nozomi# 124 11:36 AM >>> 1:53 PM Nozomi# 16 11:53 AM >>> 2:13 PM Fare: Regular class: 14,110JPY Green class: 18,6901PY *Green class has wider and larger leg space than Regular class *per person and one way *8% hotel service charge + 8% tax will be on top of the amount *train tickets cannot be refunded and cancelled once we arranged EFTA_R1_00569581 EFTA02041954 Please feel free to contact us for any questions and any further assistance. We are looking forward to hearing from you and assisting you. Thank you very much. Yours sincerely, Takashi Kai (Mr.) Concierge Grand Hyatt Tokyo 6.10.3 Roppongi Minato-Ku, Tokyo 106.0032 Japan <image001.gif> Think before you print: Please consider the environment before pnnting this email 2016 Travel + Leisure — 10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel EFTA_R1_00569582 EFTA02041955 Follow us on: <imaqe002.pnq><image003.png><Image004 png> < mage005 hap> From: Sent: Friday, September 16, 2016 12:29 AM To: TYOGH-Shared MB-Concierge; Cc: Bella Klein Subject: III Details Hello Concierge! I wanted to pass along the flight details for and Can your hotel organize pick up from the airport on Sept. 2Ist? We are also wondering if you could organize tickets on the bullet train for them from Tokyo to Kyoto on Sept. 26th around 10/1 lam...and a return on Oct 1st around 10/11am? Might your hotel be able to take them to the train on Sept. 26th and pick them up on Oct. 1st? and are cc'd on this mail... Thank you in advance for all of your help! Flight Information Date 21 Sep 2016 Airline Japan Airlines Airline Record Locator EFTA_R1_00569583 EFTA02041956  Flight/Class JL 3 X Business Class Origin New York, John F Kennedy International Destination Tokyo, Narita International Airport Departing 09:30 AM Arriving 12:40 PM / 22 Sep 2016 Departure Terminal Terminal 1 Arrival Terminal Terminal 2 Estimated Time 14 Hrs 10 Mins Stops Non-stop Seats Confirmed Wednesday 05 Oct 16 Flight Information Date 05 Oct 2016 Airline Japan Airlines Airline Record Locator Flight/Class JL 4 X Business Class Origin Tokyo, Narita International Airport Destination New York, John F Kennedy International Departing 06:25 PM Arriving 06:20 PM Departure Terminal Terminal 2 Arrival Terminal Terminal 1 EFTA_R1_00569584 EFTA02041957  Estimated Time 12 Hrs 55 Mins Stops Non-stop Seats Begin forwarded message: From: "Jeskcwitz, Jeannine" Subject: RE: Jeffrey Epstein -Again re Grand Hyatt! Date changes... Date: September 15, 2016 at 11:06:42 AM EDT To: S> Cc: Dear M, and are all set at the Grand Hyatt Tokyo. Below are their confirmations. And the Concierge's contact detail is also below and I've copied them here on this email. The concierge team are all able to assist. Best to email as someone is always covering the account. Kindly let them know and flight details so the hotel is prepared for their arrival. All my best, EFTA_R1_00569585 EFTA02041958  Confirmation Number Name Ms and Ms_■■ Arrival Thursday, September 22, 2016 Departure Monday, September 26, 2016 Room Type Grand Executive Suite Twin and Grand Club connecting room Room Rate 31,600 *JPY for dc per night *subject to 15% service charge, 8% consumption tax, 1.2% tax on service chars accommodation tax per person Confirmation Number Name Ms and Ms Arrival Departure Wednesday, October 05, 2016 Room Type Grand Executive Suite Twin and Grand Club connecting room Room Rate 35,800 *IPY for dc per night *subject to 15% service charge, 8% consumption tax, 1.2% tax on service chars accommodation tax per person Our Concierge's direct phone number is alternatively our hotel's main number is EFTA_R1_00569586 EFTA02041959  The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed the ■ ny. <Billing Authorization Form TYOGH.pdf><0922 Ms. Ms. dillHire Car Confirmation NRT-GHT.PDF> The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this EFTA_R1_00569587 EFTA02041960  communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. EFTA_R1_00569588 EFTA02041961  The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. if the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. EFTA_R1_00569589 EFTA02041962