EFTA02237515.pdf

To: Emma Gordon Cc: Amex Centurian Travel From: Lesley Groff Sent Sun 2/11/2018 9:32:32 PM Subject Re: Aspen Snowmass Quote resend from Emma Ok, thank you... Lesley On Feb I I, 2018, at 2:39 PM, Emma Gordon a wrote: Hello Leslie: unfortunately the package is non refundable. The insurance which covers trip interruption and medical was chosen not to be purchased. Please reach out to your Amex agent for further questions on this matter. Thank you, Emma Sent from my iPhone On Feb 11, 2018, at 12:19 PM, Lesley Ndebele. e > wrote: HI Emma...I understand we were able to have the lessons all scooted to tomorrow and Tuesday! that is fantastic! What happens to the night at the hotel we missed however? Do we receive a credit for the one night? On Feb 11 2018 at 10:28 AM, Emma Gordon wrote: Hello Lesley; we were working behind the scenes yesterday and now this morning I've already reached out to push everything by one day. The hotel was contacted last night and knows they will arrive today. And we have today to reorganize the activities. We are on it. I am not in the office today, but our team is rescheduling. It is early here and a busy time at the ski schools. And many others had challenges as well getting into Aspen yesterday. So busy times indeed. I will be back in touch later this afternoon MST time.. once this is all resolved. It may be closer to 4pm MST. But the goal is to push all activities beginning tomorrow. Thank you for your patience. Emma Sent from my 'Phone On Feb 11, 2018, at 6:48 AM, Lesley Groff <-> wrote: Hi Emma. and are stuck in Chicago. Their flight was cancelled to aspen. We tried numerous other flights, even One to Vail, All cancelled. They are trying again today to leave Chicago for aspen but will not arrive until 1pm. We need to shift the lessons All a day. They should have ski lesson tomorrow 12th and skiisnowboard on tues 13th. I understand amex tried and tried calling yesterday but the phone lines were not working. How EFTA_R1_01002713 EFTA02237515  do we make this happen? We were able to let the hotel know but the ski lessons/rentals still remain in limbo. What happens next? How can we fix all this? Lesley Sent from my iPhone On Feb 7, 2018, at 12:30 PM, Emma Gordon <-> wrote: Please let me know when you would like to reserve. I have not yet received official confirmation to do so. Thank you, Emma <image001.png Emma•D Gordon <image002.png> <image003.png> <image004.png> <image00S.pn g> See our reviews on <image007.png> <image008.png> <image009.jpg> F m: N li Molo ko Sent: Wednesday, February 07, 2018 10:24 AM To: Emma or on Cc: Subject: Aspen Snowmass Quote resend from Emma <—WRD00 I .jpg> Emma, let me know, if you need anything from me, I have credit card details. Lesley, are you taking travel insurance for them or not? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manasler Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01002714 EFTA02237516 Hello. When the guests arrive, there is a number they phone and the driver will be th final traveling documents. The airport is about 15 minutes from the lodge. Emma <- WRD001.jpg> Emma-D Gordon cwRD001.jpg> <- WRD001.jpg> <- WRD001.jpg> cWRD001.jpg: See our reviews on <- WRD001.jpg> <-WRD001.jpg> <- WRD001.jpg> From: Lesley Groff Sent: Wednesday, February 07, 2018 9:49 AM To: Emma Gordon Cc: Amex Centurian Travel Subject: Re: Aspen Snowmass Quote resend from Emma Emma, Below is the flight information for the girls...how/where do they meet ui the transportation on Feb. 15th for trip back to airport? (Natasha at Amex is tic Saturday 10 Feb 18 Flight Information Date 10 Feb 2018 Airline American Airlines Airline Record Locator Flight/Class AA 2587 M Economy Class Origin New York La Guardia, La Guardia Destination Chicago, Chicago O'hare Intemati Departing 07:30 AM Arriving 09:21 AM EFTA_R1_01002715 EFTA02237517 Departure Terminal Terminal B Arrival Terminal Terminal 3 Estimated Time 2 Hrs 51 Mins Stops Non-stop Confirmed Flight Information Date 10 Feb 2018 Airline American Airlines Operated By Skywest Airlines As American Esc Airline Record Locator Flight/Class AA 3098 M Economy Class Origin Chicago, Chicago O'hare Intemati Destination Aspen, Aspen Departing 10:45 AM Arriving 12:56 PM Departure Terminal Terminal 3 Estimated Time 3 Hrs 11 Mins Stops Non-stop Confirmed Thursday 15 Feb 18 Flight Information Date 15 Feb 2018 Airline American Airlines Operated By Skywest Airlines As American Eaf. Airline Record Locator Flight/Class AA 3048 V Economy Class EFTA_R1_01002716 EFTA02237518 Origin Aspen, Aspen Destination Dallas, Dallas/Fort Worth Internati Departing 12:20 PM Arriving 03:29 PM Estimated Time 2 Hrs 9 Mins Stops Non-stop Confirmed Flight Information Date 15 Feb 2018 Airline American Airlines Airline Record Locator Flight/Class AA 1170 V Economy Class Origin Dallas, Dallas/Fort Worth Internati Destination New York La Guardia, La Guardia Departing 04:35 PM Arriving 08:58 PM Arrival Terminal Terminal B Estimated Time 3 Hrs 23 Mins Stops Non-stop Confirmed On Feb 7, 2018, at 10:50 AM, Emma Gordon wrote: Done. Please let me know if you do not see it in your inbox. Thanks, Emma <image001.png Emma-D Gordon > EFTA_R1_01002717 EFTA02237519  <image002.png> <image003.png> <image004.png> <imag€ 5> See our reviews on <image007.png> <image008 png> <image009.jpg> From: Lesley Groff Sent: Wednesday, February 07, 2018 8:12 AM To: Emma Gordon Cc: Amex Centurian Travel Subject Re: Aspen Snowmass Quote resend from Emma Can you send me the ONE QUOTE only for Snowmass Villas at Snowma the one option? That would be super! On Feb 7, 2018, at 9:58 AM, Emma Gordon wr Just checked the quote snd it looks correct to cover them for 4 day! good to me. Sent from my iPhone On Feb 7, 2018, at 4:57 AM, Lesley Groff ‹ > wrote: The girls would like to ski all 4 full days they are there: Feb we make it 4 days of skiing and rentals (including the snowbc On Feb 6, 2018, at 8:13 PM, Emma Gordon a <image001.png Emma-D Gordon EFTA_R1_01002718 EFTA02237520  <image002.png> <image003.png> <im. g> See our reviews on <image007.png> <image008. png> cimage009.jpg> From: Sent: Tuesda Februa 06 2018 6:11 PM To: Cc: Emma Gordon Subject: Aspen Snowmass Quote resend from Emma The quote for your vacation pr American Express Centurion 8 Thank you for considering us for your upcoming trip to the includes all the details. These prices were accurate when this quote was delivered; and availability are not is. until a deposit is made ; QUOTE NUMBER: Arriving 2/1012018 and departing 2/1512018 act: Telephone: E-mail: This quote has the following option(s): • Snowmass • Snowmass Option 2 • Aspen <image010.png> iew Your Quot If this button does not open the quote in your web browser • address field. YOUR TRAVEL AGENT: Natasha Molotkova Please let me know if this meets your satisfaction; I would I would like. Prices and availability can change at any time, : confirm your reservation and lock in your price. Please see in the quote details. EFTA_R1_01002719 EFTA02237521 Privqcy_Statement I Visit the Centurion Card waste To learn TOM about e-mail security or report 8 suspicious e-mail, please visit us at f."` O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Exp in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to sen against the service provider and not against AmeiiCan Express. You are responsible for any purchases, shipping charg note profile and preference data for servicing purposes. <image0 I I jpg> EFTA_R1_01002720 EFTA02237522