EFTA02052938.pdf

To: From: Natalia Molotkova Sent: Tue 4/26/2016 3:09:29 PM Subject: Change Return Date forM'Renato trip! [Incident: 160426-000325] Title: American Express ® To Subject: Change Return Date fa/Renato trip! From: Natalia Molotkova Sent: 04/26/2016 11:09 AM Yes, phone number is 800-628-2987 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 04/26/2016 10:51 AM do you have a phone number for the place I am sending these vouchers to? this fed ex form requests a phone number On A r 26 2016 at 10:43 AM Natalia Molotkova rote: From: Sent: 04/26/2016 10:48 AM ok super I am fed exing for delivery tomorrow. overnight On Apr 26. 2016, at 10:43 AM, Natalia Molotkova wrote: EFTA_R1_00593009 EFTA02052938  From: Natalia Molotkova Sent: 04/26/2016 10:43 AM Nothing, will document the record and once Ticketing received your mail (over night, correct?), they will process exchange. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 04/26/2016 10:42 AM Hi Natasha I am Fed Exing the vouchers today what else do I need to include with the vouchers so it is understood what we are doing? copy of the new ticket being purchased? On Apr 25, 2016, at 2:41 PM, Natalia Molotkova wrote: From: Sent: 04/25/2016 02:57 PM awesome. thanks On Apr 25, 2016, at 2:55 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 04/25/2016 02:55 PM Same, 145pm departure but on May 1st. Emailed itinerary. EFTA_R1_00593010 EFTA02052939  Regards, Natalia (Natasha) Molotkova nturion R I tion hi•M n r Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 04/25/2016 02:54 PM ok perfect can you tell me what flight we are holding ? On Apr 25, 2016, at 2:53 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 04/25/2016 02:53 PM Should be fine, flights on hold till April 28. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 04/25/2016 02:45 PM ok, can I overnight them tomorrow ? they are at my house and I am in the city today! Maybe we need to wait and do all tomorrow then? On Apr 25, 2016, at 2:41 PM, Natalia Molotkova wrote: EFTA_R1_00593011 EFTA02052940  From: Natalia Molotkova Sent: 04/25/2016 02:41 PM You need to overnight them to TLS - Distribution MC 08-03-60 2401 W. Behrend Dr Suite 55 Phoenix, AZ 85027 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 04/25/2016 02:36 PM you re so good. thanks for checking on it! Sounds good to me..what do I need to do with the vouchers? On Apr 25, 2016, at 2:34 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 04/25/2016 02:34 PM It is cheaper, actually, to book 2 one way tickets and use the voucher, then to do exchange. If we change return flight on existing one, additional collection will be 250USD per EFTA_R1_00593012 EFTA02052941  ticket If we do new one way ticket, it will be only $177.36 per person and we can use voucher. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 04/25/2016 02:27 PM ok totally fine..just thought i would ask let me know what is available on sunday for them On Apr 25, 2016, at 2:18 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 04/25/2016 02:18 PM No, we can't use vouchers on already exchanged ticket. Only new one. Let me have a look... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 04/25/2016 02:15 PM EFTA_R1_00593013 EFTA02052942  Jeffrey would and Renato to stay on STT throughout the weekend come back on Sunday can we get them a new flight back to PB on Sunday May 1st direct to Miami midday... I have the vouchers you sent me for $70 each should we use those now? Thanks, Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexaress.combhishing. 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. 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