EFTA00632056.pdf

From: Jermaine Ruan To: Ann Rodriquez Cc: "Jeffrey E." <jeevacation®gmail.com>, Richard Kahn Subject: Re: update phones Date: Sat, 18 Jul 2015 17:54:18 +0000 Good Day All, The Innovative line crew will not be able to check our line today, we are scheduled for Monday 7/20/15 ( tickedi:127975). The status still remains outgoing calls only LSJ can not receive incoming calls. I am leaving LSJ and Terrence the Cabrita point pole since innovative will be a no show today. I have requested that innovative call if they are going to do anything to the circuit from the main office. So I can update you when necessary. Regards JRuan On Sat, Jul 18, 2015 at 11:53 AM, Jermaine Ruan < > wrote: Good day all The in-coming call are still an issue, but out-going call are back online. Innovative network office has been alerted to the issue. (Note: they did not send a line crew Terrence found the problem on the DMark (innovative equipment) and fixed it.) Terrence also states the A/C unit that cools the box is malfunctioning. Regards Jruan On Sat, Jul 18, 2015 at 11:27 AM, Ann Rodriquez > wrote: Phones are back up again. Arm R. On Jul 18, 2015, at 10:28 AM, Jermaine Ruan < > wrote: Good day all Terrence and I are on site in the two locations. I am at Lsj and Terrence at cabrita point at the pole. Innovative has yet to show we called the main office for them to have the network division mobilize their crew. Regards Jruan Sent from my iPhone EFTA00632056 Begin forwarded message: From: Jermaine Ruan Date: July 17, 2015 at 8:50:36 PM AST To: Ann Rodriquez < >, Richard Kahn Cc: "Jeffrey E." [email protected]> Subject: Re: Good Night All Terrence and I along with the techs from TC Communication got the Fiber Extenders communicating with each other and the phone switch synced with the extender on LSJ. The network support (Mr. Warner) for innovative stated he is seeing a hard loop (the signal from Innovative is bouncing back at them and not being received by the extenders). They will send someone in the line department in the morning to check the DMark drop (it is in a locked case) and their equipment in the fiber cabinet at Cabrita Point. Terrence agreed to work the St. Thomas side and I will work the LSJ side to handle any changes if needed. Regards Jruan On Fri, Jul 17, 2015 at 12:44 PM, Ann Rodriquez < > wrote: I'm calling them right now. They may have messed with something in the process of fixing the phones. Ann R. On Jul 17, 2015, at 12:42 PM, jeffrey E. <jea@grrtn> wrote: No intemet either please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to [email protected], and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved EFTA00632057