EFTA02065829.pdf

To: Natalia X Molotkova From: Sent: Mon 12/28/2015 8:53:03 PM Subject: Re: Mr. Epstein Jeffrey- Airport Transportation- Ok. Jeffrey has also asked me to reach out to a friend of his who knows the manager there. I will do that as soon as my sons basketball game is over (in about an hour) Sent from my iPhone On Dec 28, 2015, at 3:06 PM, Natalia X Molotkova wrote: Hotel promised to talk to the management and call you back? I will call hotel tomorrow first thing in the morning. I will do my best. From Sent: Monday"..n rill. To: Natalia X Molotkova Subject: Re: Mr. Epstein Jeffrey- Airport Transportation- The Amex rep cancelled the whole reservation for me. I had called on sat asking if we could please not pay for the 25th as I had made an error in the reservations ! I was told they needed to talk to management and would call me back but they never did. I spoke to Rhonda on Xmas day to change the arrival date to 27th. Sent from my iPhone On Dec 28, 2015, at 2:51 PM, Natalia X Molotkova wrote: No, I will call tomorrow morning hotel. Did you call them to cancel the whole thing or AMEX agent cancelled it? Natalia (Natasha) Molotkova) Relationship Manager American Express Centurion Servicing <image001.jpe Behind every great travel moment is a Journeymaker who helped make it happen. Journeymakers.com EFTA_R1_00617810 EFTA02065829  From: Sent: Monday, December 28, 2015 2:45 PM To: Natalia X Molotkova Subject: Re: Mr. Epstein Jeffrey- Airport Transportation- Any word? Sent from my iPhone On Dec 28, 2015, at 10:23 AM, Natalia X Molotkova wrote: Oh, well, I am waiting for the respond from them... Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing Working hours: 9:OOam-5:30pm Monday-Friday <image001.jpg> Behind every great travel moment is a Journeymaker who helped make it happen. Journevmakers.com From Sent: Monday, December 211.1. 1 To: Natalia X Molotkova Subject: Re: Mr. Epstein Jeffrey- Airport Transportation- Good. Thanks. He wound up cancelling the whole trip. I'm sure you saw I called the Hotel myself and asked for a no charge for first night and they would not do it. Hope you have better luck. Sent from my iPhone On Dec 28, 2015, at 10:04 AM, Natalia X Molotkova wrote: I received from the hotel, that there is a charge for modification I made. I received it on December 25. I am trying to argue, due to my EFTA_R1_00617811 EFTA02065830  system did let me change it without any notification about the charge (and I should get notification). In the past (also with Mandarin Properties), if I can make modification (it was not technically cancellation) in the system and not notice of charge, we are good. I emailed hotel, waiting for replay. Natalia (Natasha) Molotkova) Relationship Manager American Express Centurion Servicing Working hours: 9:OOam-5:30pm Monday- Frida <image009.jpg> Behind every great travel moment is a Journeymaker who helped make it happen._ Journeymokers.com From: MOMRK Reservations Sent: Friday, December 25, 2015 3:24 AM To: Natalia X Molotkova; MOMRK Conciergerie Cc: Abdelmajid HARID; Kijean Dill; MOMRK GuestRelations Subject: RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Ms. Moltokova, I hope this email fords you well. Kindly note that as per our cancellation policy, all modifications or cancellations has to be done 14 days prior to arrival to avoid a cancellation fee equal to 50% of your total stay amount . I would like to inform you that as per your modification of stay for Mr. Epstein, the amount of EUR 2850 corresponding to the first night cancelled EFTA R1_00817812 EFTA02065831  of his stay will be charged to his American Express credit card ending in - 3001, expiration date 08/16, that we have on file. If you have any queries, please do not hesitate to contact our Reservations Department or myself. Yours Sincerely, Sofia Mouahid Travel Advisor <imagc001.i Website www.mandarinoriental.com Join us on <image002.png> <image003.png> <Image004.p ng> <image005.jpg> Give the gift of Mandarin Oriental. Delight friends and family this season with the Mandarin Oriental Gift Card, available online and at Mandarin Oriental hotels. Mandarin Oriental - The Book, a luxurious new publication celebrating the rich history and heritage of the Group, is also available for purchase at Assouline boutiques worldwide and through www.assouline.com. EnvoyC : jeudi 24 decembre 2015 20:55 A: MOMRK Conciergerie Cc : MOMRK Reservations Abdelmajid HARID jean Dill Objet : RE: Mr. Epstein Jeffrey- Airport Transportation- EFTA_R1_00617813 EFTA02065832  Thank you so much!!! Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing cimage006.jpp Behind every great travel moment is a Journeymaker who helped make it happen._ Journeymakers.com From: MOMRK Conciergeria Sent: Thursday, December 24, 2015 3:54 PM To: Natalia X Molotkova Cc: MOMRK Reservations; Abdelmajid HARID; Kijean Dill Subject: RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Natalia, Thank you for your email. I am delighted to provide the updated confirmation for Mr. Epstein arriving on the 26" now as opposed to the 25h. Please let us know if there is anything else that we can assist you with. Kind Regards, Kijean Dill Front of House Manager EFTA R1_00817814 EFTA02065833  Websire: mandarinoriental.com Join us on <itnage002.png> <iinage003.png> <image0O4.p ng> Envoye : jeudi 24 docembre 2015 20:18 A : MOMRK Conciergerie Cc : MOMRK Reservations Objet : RE: Mr. Epstein Jeffrey- Airport Transportation- Is it possible to receive the new confirmation today? It is a Holiday here tomorrow, will be out of the office. Natalia (Natasha) Molotkoval Relationship Manager American Ex ressCenturion ervicin <image006.jpg> Behind every great travel moment is a Journeymaker who helped make it happen.. Journeymakers.com From: Natalia X Molotkova Sent: Thursday, December 24, 2015 2:38 PM To: 'MOMRK Conciergerie' Cc: MOMRK Reservations Subject: RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Jamila, I just changed reservation for Mr. Epstein to arrival on the 26th, instead of 251". EFTA_R1_00617815 EFTA02065834  Will you be so kind to change the pickup info for the car? It will be same arrival time and tail number, but on December 26th now. Thank you, Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing Working hours: 9:OOam-5:30pm Monday- <image006.jpg> Behind every great travel moment is a Journeymaker who helped make it happen._ Journevmakers.corn Sent: Wednesday, Decem To: Natalia X Molotkova Cc: MOMRK Reservations Subject: RE: Mr. Epstein Jeffrey- Airport Transportation- Dcar NIr>lotkova, C.:,, f) Ill{. i. what I'Vu IMAM in nn pi( \Mit. elltld, tilt' ‘tlYtet IS arfatiya.ki with '4:Its avtattinl 14/ a.rvict-, :paatit, Jamila Bousbaa Concierge <im e007.• > EFTA_R1_00617816 EFTA02065835  join us on <image002.png> <image003.png> <image004.p ng> <image008.jpg> Experience the art of hospitality in the heart of Milan. Fusing contemporary Milanese design with timeless oriental luxtny, the new Mandarin Oriental, Milan occupies four elegant 18'h century buildings, and has 104 rooms and suites, an eclectic choice of restaurants and a holistic spa. This perfect urban retreat is just steps away from La Scala, and offers an impeccable combination of comfort, elegance and style. For reservations, visit www.mandarinoriental.com. Envoye : mercredi 23 decembre 2015 19:45 A : MOMRK Conciergerie Cc: MOMRK Reservation Objet : RE: Mr. Epstein Jeffrey- Airport Transportation- Dear Jamila, FBO is Stars Aviation Services. Natalia (Natasha) Molotkoval Relationship Manager American Express Centurion Servicing cimage006.jpg> EFTA_R1_00617817 EFTA02065836  Behind every great travel moment is a fourneymaker who helped make it happen._ Journeymakers.com From: MOMRK Concier erie Sent: Wednesday, Decem r , • To: Natalia X Molotkova Cc: MOMRK Reservations Subject: Mr. Epstein Jeffrey- Airport Transportation- Dear Ms. Molotkova, Sunny greetings from Marrakech and Mandarin Oriental, Marrakech. First of all, we would like to thank Mr. Epstein for choosing Mandarin Oriental, Marrakech for their upcoming stay in Marrakech. Please find attached the transportation confirmation for their stay. Please let me know if there is anything that we can assist with before their arrival! I wish Mr. Epstein safe travel and look forward to welcoming them to our beautiful property. Kindly note that a MERCEDES CLASS S will be organized for both arrival and departure days and a MERCEDES CLASS V will be offered for the luggage . Regarding the fast track service, please note that it is arranged as well. Also, please note that there is several FBO in Marrakech for NETJETS planes. All is in order Until then, I remain at your entire disposal for any further assistance. Looking forward to hear from you. Yours sincerely EFTA R1_00817818 EFTA02065837  Jamila Bousbaa Concierge Join us on <image002.png> <image003.png> <image004.p ng> <image008.jpg> Experience the art of hospitality in the heart of Milan. Fusing contemporary Milanese design with timeless oriental luxury, the new Mandarin Oriental. Milan occupies four elegant 18th century buildings, and has 104 rooms and suites, an eclectic choice ofrestaurants and a holistic spa. This perfect urban retreat is just steps away from La Scala, and offers an impeccable combination of comfort, elegance and style. For reservations, visit www.mandarinoriental.com American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or EFTA_R1_00817819 EFTA02065838  distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you arc not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement EFTA_R1_00817820 EFTA02065839  le courrier et les pieces jointes. Merci. American Express made the following annotations "This message and any attachments arc solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouto le commentaire suivant le Ce courtier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire print, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute piece jointe est interdite. Si vous avez recu cette communication par crrcur, veuillcz nous en aviser par courtier et detruire immediatement le courtier et les pieces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." EFTA_R1_00617821 EFTA02065840 American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." EFTA_R1_00617822 EFTA02065841 American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. EFTA_R1_00617823 EFTA02065842