📄 Extracted Text (5,444 words)
A vant age Services'
Agreement for 9 East 71street
1/28/2011
Siemens
EFTA01121042
Table of Contents
ill 1
2
Service Solution
1.1 HVAC CONTROL SERVICES - Automation
1.1.1
1.1.2
Customer Support Services
Technical Support Services
Service Implementation Plan
2.1 Maintained Equipment Table
2
2
2
2
5
6
3 Siemens Industry, Inc. 8
3.1 Signature Page and Investment By and Between: 8
This service agreement
has been specifically 3.2 Terms And Conditions 9
developed to support your Appendix A. Discounted Labor & Material Pricing 12
unique facility.
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1 Service Solution
1.1 HVAC CONTROL SERVICES - Automation
1.1.1 Customer Support Services
Operator Coaching: Through our individual Operator Coaching, we will review and
reinforce learned skills, leading to greater operator knowledge and productivity. This
service will insure your operator's gain full utilization of the system implemented in
your facility. Siemens will assist your staff in identifying, verifying and resolving
problems found in executing daily tasks. During the coaching sessions, we can
address log book and system issues, assist your operators in becoming more self-
sufficient, and improve the skills of your operators to better meet the needs of your
facility and their specific job responsibilities.
Under this agreement we shall provide (16) hours of coaching, which will be
conducted on normal business days and hours, during scheduled visits.
1.1.2 Technical Support Services
Emergency Online/Phone Response. Monday through Friday, Next Business Day:
8:00AM - 5:00PM System and software troubleshooting and diagnostics will be
provided remotely to enable faster response to emergency service requests and to
reduce the costs and disruptions of downtime. Siemens will respond within the next
business day, Monday through Friday, during the hours of 8:00 AM - 5:00 PM,
excluding Holidays, upon receiving notification of an emergency, as determined by
your staff and Siemens. Where applicable, Siemens will furnish and install the
necessary online service technology to enable us to remotely dial into your system,
through a dedicated telephone line that will be provided by the facility. Where
remote access is not available to the system, Siemens will provide phone support to
your staff to assist in their onsite troubleshooting and diagnosis. If remote
diagnostics determine a site visit is required to resolve the problem, a technician can
be dispatched. Depending on your contract coverage, the on-site dispatch will be
covered or will be a billable service call.
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Emergency Onsite Response. Monday through Friday, Next Business Day:
8:00AM - 5:00PM: Emergency Onsite Response will be provided to reduce the costs
and disruptions of downtime when an unexpected problem does occur. Siemens will
provide this service between scheduled service calls and respond within the next
business day, Monday through Friday, during the hours of 8:00 AM - 5:00 PM for
critical emergencies or for non-emergency conditions, upon receiving notification of
an emergency. Response on Holidays is excluded from this coverage. Critical
emergencies, as determined by your staff and Siemens, are failures at a system or
panel level that would result in the loss of the operation of an entire section of a
building or place the facility at high risk. Non-emergency conditions, as determined
by your staff and Siemens, are failures at an individual component level resulting in
minimal impact to the overall operation of the facility. Non-emergency conditions, as
determined by your staff and Siemens, may be incorporated into the next scheduled
service call.
Business Protection & Recovery Services. Through this service we help protect
your HVAC Control System's vital databases of business information from unforeseen
and costly catastrophic events (lightning strike, electrical power surge, hard drive or
controller failure, flood, physical damage, etc.). Siemens will perform scheduled
database back-ups your Insight workstation database & graphics and / or field panel
databases and provide safe storage of this critical business information. Should a
catastrophic event occur, we will respond onsite (or online if such service is included
in this proposal) to reload the databases and system files from our stored backup
copy, to restore your operation as soon as possible. The equipment to be included as
part of this service, is itemized in the List of Maintained Equipment in this proposal.
Automation Controls Analysis & Optimization: Automation controls can drift out of
calibration with changes in mechanical component performance characteristics,
building use, and climatic conditions. Through this service we will extend equipment
life, reduce energy consumption, and reduce the risk of costly and disruptive
breakdowns. Siemens will provide preventive maintenance in accordance with a
program of routines as determined by our experience, equipment application and
location. The list of field panels and $ or devices included under this service are
identified in the List of Maintained Equipment in this proposal.
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Repair & Replacement Services. To reduce the effects of unbudgeted repairs,
Siemens will provide labor and / or materials to repair or replace failed or worn
components to maintain your system in peak operating condition. Components that
are suspected of being faulty may be repaired or replaced in advance to minimize the
occurrence of system interruptions. Equipment covered under this agreement is
itemized on the List of Maintained Equipment, unless otherwise noted. Items not
covered will be brought to the owner's attention.
Software Analysis & Optimization: Through Software Analysis & Optimization,
Siemens will help ensure that the HVAC Control System is operating properly to
minimize any software problems that would negatively impact system performance.
We will address any programming errors, failed points, points in alarm, unresolved
points or points in operator priority, both at the front end workstation and at the field
panel. This will increase system efficiency, assure compliance to specified conditions,
and reduce the risk of costly and disruptive system problems. We will perform this
service using onsite visits and remote services (if applicable).
1.1.3 System Performance Updates & Upgrades
Software Updates. Through this service, you will benefit from new features and
enhancements that will improve building operations, take advantage of the latest
version changes, while extending the life of your APOGEE investment. Siemens will
provide you with software and documentation updates to your existing APOGEE
software as they become available (approximately annually). Include is onsite
training to familiarize you with the new features and their associated benefits. These
updates deliver the benefits of Siemens Industry' commitment to compatibility by
design, a commitment unique in our industry. APOGEE workstations covered under
this service are itemized in the List of Maintained Equipment. (Upgrades to PC's and
related workstation hardware are excluded unless specified elsewhere.)
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2.1 Maintained Equipment Table
SIEMENS
Siemens Industry
Service Agreement
List of Maintained Equipment
Equipment Equipment Serial
Category Equipment Qty Location Mfg!Model
SubCategory Number
Control
Data Protection
Systems - Insight 3.X B/U
& Data
Summary on-site
Level Recovery
Services (Times per year): Data Protection & Rec Ser (2.0)
Insight Insight
Workstation Workstation PC Hardware 1
Components Components
Services (Times per year): Preventative Maintenance (1.0)
Insight Insight
Trunk
Workstation Workstation 1
Interface/IPMDA
Components Components
Services (Times per year): Preventative Maintenance (1.0)
System 600 System 600
PXC MODULAR 6
ALN ALN
Services (Times per year): Preventative Maintenance (1.0). R & R Labor & Material
MEC Point
System 600 System 600
Block/Expansion 3
FLN FLN
Mod.
Services (Times per year): Preventative Maintenance (1.0). R & R Labor & Material
Apg Syr-
System 600 System 600
Standalone. 1
MLN MLN
NT/DB
Services (Times per year): R & R Labor & Material, Software Maintenance (1.0)
System Software Insight 3.X Adv
Performance Support and first/single 1
Updates Updates server Update
Services (Times per year): Software Update (1.0)
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Service Team
An important benefit of your Service Agreement derives from having the trained
service personnel of Siemens Industry familiar with your building systems. Our
implementation team of local experts provides thorough, reliable service and
scheduling for the support of your system.
The following list outlines the service team that will be assigned to the service
agreement for your facility.
Your Assigned Team of Service Professionals will include:
Bradley Rickert Sales Account Representative manages the overall strategic
service plan based upon your current and future service requirements.
TBD Service Account Engineer or Team Leader is responsible for ensuring that
our contractual obligations are delivered, your expectations are being met and you
are satisfied with the delivery of our services.
TBD Primary Service Specialist or Service Mechanic is responsible for
performing the ongoing service of your system.
TBD Secondary Service Specialist or Service Mechanic who will be familiarized
with your building systems to provide in-depth backup coverage.
TBD Service Operations Manager is responsible for managing the delivery of your
entire support program and service requirements.
TBD Service Coordinator is responsible for scheduling your planned maintenance
visits, and handling your emergency situations by taking the appropriate action.
TBD Service Administrator is responsible for all service invoicing including both
service agreement and service projects.
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3 Siemens Industry, Inc.
3.1 Signature Page and Investment By and Between:
Siemens Industry. Inc. 9 East 7lstreet
19 Chapin Road 9 East 71st
Pine Brook, New Jersey 07058 New York, New York 10021
Bradle Rickert Rich Barnet
Services shall be provided at 9 East 71st, New York, New York 10021.
Siemens Industry. Inc. shall provide the services as outlined in the attached proposal dated 1/28/2011 and
the attached terms and conditions.
Duration: This agreement shall remain in effect for an Initial Term of 3 Years beginning 4/1/2011 and from
year to year thereafter.
Investments:
Year 1 4/1/2011 to 3/31/2012 $14,604 annually paid $14,604 annually
Year 2 4/1/2012 to 3/31/2013 $15,048 annually paid $15,048 annually
Year 3 4/1/2013 to 3/31/2014 $15,504 annually paid $15,504 annually
Prices quoted in this proposal are firm for 30 days.
Proposal accepted by: Proposal submitted by:
Rich Barnet Bradley Rickert
Building Manager Account Executive
9 East 7lstreet Siemens Industry, Inc.
Signature Date Signature Date
The Customer acknowledges that when approved by the Customer
and accepted by SBT: (i) the Proposal and the Contract Terms and
Conditions. (together with any other documents incorporated into the forgoing)
shall constitute the entire agreement of the parties with respect to its subject Ajit Patel
matter (collectively, hereinafter referred to as the 'Agreement') and (ii) in the
event of any conflict between the terms and conditions of the Proposal and the
terms and conditions of The Contract Terms and Conditions, the Contract
Terms and Conditions shall control.
Sales Lead
BY EXECUTION HEREOF, THE SIGNER CERTIFIES THAT (S)HE HAS
READ ALL OF THE TERMS AND CONDITIONS AND DOCUMENTS,
THAT SBT OR ITS REPRESENTATIVES HAVE MADE NO
AGREEMENTS OR REPRESENTATIONS EXCEPT AS SET FORTH
Signature Date
THEREIN, AND THAT (S)HE IS DULY AUTHORIZED TO EXECUTE THE
SIGNATURE PAGE ON BEHALF OF THE CUSTOMER.
P.O.#
Customer purchase order included as an attachment to this agreement and will be referenced
on invoices.
Or
Customer purchase order not required. Invoices will be approved and processed with signature
of authorized customer representative.
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3.2 Terms And Conditions
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Siemens Building 1/28/2011 Page 10
Technologies
EFTA01121051
Appendix A. Discounted Labor & Material Pricing
Apply a multiplier of list less 50% and less 20% io the current list price book on all items not marked
with the @ indicator. For the items marked @ apply a 50% multiplier. This applies
to BMS parts only.
Labor Rates
These rates are valid to Technical Support Program customers only. These rates are valid through the
date listed on the bottom of this sheet. Site visits are 4 hour minimum billing.
Travel is included in the rate, please add tax as required by law.
Trade involved with technical repairs, maintenance, additions and system upgrade services.
Trade: Service Specialist - BMS
Straight Time S165.00 7:30 am to 4:30 pm Mir
Overtime (Weekdays & Saturdays) S227.50
Overtime (Sundays & Holidays) S330.00
Trade involved with design, implementation, engineering, startup and consultative services
Straight Time $203.00 7:30 am to 4:30 pm M-F
Overtime (Weekdays & Saturdays) $304.50
Overtime (Sundays & Holidays) $406.00
Trade involved with technical repairs, maintenance, additions and system upgrade services.
Trade: Service Specialist — Fire Alarm Total Hourly Cost - 8 hour day
Straight Time $152.00 7:30 am to 4:30 pm M-F
Overtime (Weekdays & Saturdays) $228.00
Overtime (Sundays & Holidays) $304.00
Trade involved with pneumatic control system repairs, upgrades and modification services.
Straight Time $186.00 7:30 am to 3:30 pm M-F
Overtime (Weekdays & Saturdays) $372.00
Overtime (Sundays & Holidays) 5372.00
Trade involved with mechanical equipment system repairs and services.
Trade: Mechanical Service Total Hourly Cost - 8 hour day
Straight Time $126.00 7:30 am to 4:30 pm NA-F
Overtime (Weekdays & Saturdays) $189.00
Overtime (Sundays & Holidays) $252.00
EFTA01121052
ℹ️ Document Details
SHA-256
e6fa266fd089bab72f5e9b1f9536f0387e26046702fec6f82671822df97faff9
Bates Number
EFTA01121042
Dataset
DataSet-9
Document Type
document
Pages
11
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