EFTA00269279.pdf

INTERCEPIMIG P.11 Alt DE-67( s\1 A-T lo NI 5 ) LI coc-ALED co&-C-Ac T fASS13--rANCE ALA sELILitceES Australia Post Our ref: 2000388 28 April 2020 Dear Ms Pearce, I write with reference to your letter dated 1 March 2020 tp Australia Post's Group Chief Executive Officer and Managing Director, C nstin gate, regarding your requests for security measures. I have been asked to review and respond to the matter on Ms Holgate's behalf. From the outset, I appreciate you taking the time to write with your request, and I can provide genuine assurance that our networks and facilities operate well-established security processes and procedures designed to safeguard items in transit. egardi a meta d security measures for sending and receiving of mail, nfortunately Australia Post is unable to Imp ement me suggestions you have provided. While we do not have the capability, infrastructure, or dedicated personnel to design a restricted access scenario as you have suggested, Australia Post has existing transparent sending options. Where there is need for transit and delivery visibility, we recommend the use of trackable products such as Registered Post, Express Post, or the new Domestic Letter with Tracking. If it assists, Delivery Confirmation and Person-to-person delivery can be added to some Registered Post articles. Full details on these products are available on our website. While you can monitor a tracked items progress on our website, our Customer Contact Centre are also happy to assist with enquiries, and they can be reached by calling ■ Or via the online options on our website. 4-hank you for taking the time to bring this matter to the attention f our Group Chief and Managing Director. I trust the above information is of assistance. Executive Officer Australia Post GPO Box 1777 MELBOURNE VIC 3001 W: suspost.consu EFTA00269279 - receco mON1 CATE o•J Sy STS MS a. 0 - o2 GAL <lour E FitecootENT Acrivari - C3 016-2 3 CiaV 1NWOLAJE Harr ESTni I reported the Fraudulent malicious Activity of the newly created business account to Joshua Adams, Business Consultant, Telstra Store, Kadina who proceeded to file a report to the Fraud Department and requested an investigation into the activity - Refer to Teistra Repoet dated 1/101202 I received no reply or response from this report. The Fraudulent and malicious Activity continued and escalated. On the 25/03/2021 imported the activity again to Joshua Adams, Business Consultant, Telstra Store, Kadina and reported that I had not received any contact from the Fraud Department concerning the report that he had submitted. I requested a. change of mobile phone umber with the account still having Restricted Access applied. Joshua Adams proceeded to change the mobile phone number and did a: check to ensure that the new number that I had been given was a newly created number that had not been circulated before my use, to ensure that the same activity would not occur and if it did would be seen as suspicious activity continued. On the 25/0/2021 'reported the Fraudulent Malicious activity to Isobelle Oppeloar, Manager, Telstra Store, Kadina who proceeded to file a report to a higher authority, requesting an investigation with the higher authority ofthe. Fraud Division or CEO of Telstra, due to ongoing issues over a 10 year period of continuous Fraudulent Activity. - Refer to Leiter addressed to !solicit; Cepa:tow, ivirumeg.se- - Refer to clot.mmaat Magi zepat -emd e ID Zeraili I leceived contact tuu TelsIre. bye.?smborley lite Wand' te cell sad. am. maitIng for the second comb to ring me back as hriogre..es ~ the Iroke zartzleti mszage left on my mobile phone to discuss the iesue. On the 13th Apri12021 I sent a letter addressed to the CEO of Telstra Head Office, Mr Andrew Penn, Melbourne, Victoria from the Norwood Post Office branch, Adelaide informing the CEO of the continuous Fraudulent Malicious Activity that had been occurring in my personal and newly created business account with Restricted Access, and requested a thorough investigation into the activity and provided the documented evidence of the act vitythat had been occurring in all servers and over a Icing period of time, and following re-location and change of details Refer tole2W tette:we:dee CEO - MeAndrev: Pwri - Telsme Head. Office, Melbourne Specific Targsfing of se Seeet- ireeet..;aa re-iomiloee eisged serteezzeivi. nrsczil df;:mrt.s, Intluelzgc..srzit. of frone remit= - Patera'zei Illegal es Et' - 9.6Mare: ACS FFa PoLice- Wrinriraead Office -4th May 2021 ^ Ph: I received phone contact from Ron, Telstra Head Office following the submitted letter to Mr Andrew Penn, CEO of Telstra Head Office - Recorded Phone call. I was informed that the mports that had been submitted over a 10 year period in Telecommunication Systems concerning continuous ongoing Fraudulent Activity in my accounts, ice • following Restricted Access applied, change o hone numb nusiness, change of servers and relocation waidentified overment and oliee Sources Pcemotely Accessing servers, accounts and coin hardw the Fraudulent a that had been occulting, which included blocked contact, altered and blocked messages, • ocked of companies, unusual meaaages access to internet services, websites and contacts, impersonating messages to my children, as and phone calls from unknown people, blocked contact and altered Extreme Sexual Targeting, Police informed by my childreund resulted in isolation in 2014 - 2016 obtained in 2016 Origin Targeting and detentiottAThis information confirmed the details Electricity nava at that incurred an Excessive Rise in billing that Ternined l -unexplained and Fraudulent Activity. resulted In the barcode being scanned as aPolice Source causing the Townsville CC Parking}ines Mum:eland Police Saarea tat vaunt of ±3 e•reitiee Lea ze-e- ben Ideriate4 se firneee-ment end Polite cgc7.seitelts-e'ue_sere* e. 2.7 ;,er_.;".•;c:hzilth.r:::eriltaft th.fze 2317 itratlez to, -nee" Th rpl as , r t S. a. ntW e rr‘ss Ea 'n7...2.4.Sa I £65L -e-es Vtrria EFTA00269280  - reams .sys- .70sfrit8A LA rite . mm2°2° ?Itcas3FT- t tavetxp - e.7aigailmm-ouvook Sr6c- 4 Ptio-r •• CaCMperfer-,F, 1-ifrACKIC4 NVeu.:04Sir 2c ZCS ACA -2020-00 041.5 [SEC=OFRC/ALI REN are - C6 occ. Celc5C Cr itter2/31- 1--RfM)0e..tarr it°SN 0 1-19x-I CicOS i BOTH comPare-1), 5-3,Srev. (5.) 1 attachments (2 MB) Cyber_abuse_Resource Shestpde Dear Thank you for your recent enquiry, and we are sorry to hear how this is affecting you. eSafety and Adult Cyber Abuse -JP .The eSafeityCommissioner's (eSafetys) primary role in dealing with cyberbullying complaints Is to assist with the rapid removal of cyberbullying material targeted at Australian children, on social media services. Please be aware that eSafety. therefore, has no legislative power to investigate adult cyber abuse complaints, formal/. However, we do work to guide people where we can and provide advice on what they can do themselves. In the most serious cases, we will use our existing relationships and escalation pathways with social media services to effect take-down of harmful material that is considered to be serious cyber abuse in nature or, where required, we will refer the matter to levy enforcement. 4.e Waal survellianc -1 , 7:YEN ci) Ft tb ORALT-.1 -,C.,C1-1.1 Watt, Rft.- 1 i5 --.4.1..fr.C.C aL., cri \JITY • generally handle or have 4, Your situation sounds like it may be dliftal survaillan*CWhIch Is not an area we the experience in. You may wish to approachyour email (and any other relevant) service provider about situation. expert to .:' You may also wish engage an iT consultantto assist you in this matter or a cyber digital forensic assist you further and we'd encourage you to consider doing this in the meantime. Reporting to police steps may heip you prepare: If you wish to pursue this or to make a formal report to police, the following ti Prepare a timeline of what has taken place (provide a summary below each Image explaining • Place any screenshot you have in a word document what the screenshot relates to) the URL by copying and pasting the URL o Provide copies of any URL's you may have (you can obtain address from your browser address bar) you online, provide as much detail about the e if you believe you know who the person is that is targeting person. support links. You sheet which contains useful eSafety and I have attached our Mutt Cyber Abase Resource you in this difficult time. may want to reach otk to support services to help hope the above information assists you. We have now finalised your matter for now and Regards, Cyber Abuse Team EFTA00269281 T/11/2020 Mai Outlook Service Ticket #621581- Email Hack - 0400404658 Pit Stop Technologies Thu 9/07/2020 9:24 AM To: Hello Jacqueline, Service licket # 621581, has been completed. We hope that you are satisfied with the service provided. If you do not believe this ticket has been complete or have concerns, please respond to this email so we can address your queries. Thank you, Pit Stop Technologies Team www.Wzglau KEEP:he YOOR tip' Oh TRA CX Ticket #: 621581 Status: Corn • ete Summary: 400404658 Service Record #621581 Summary: Email Hack - 0400404658 Company: Contact Phone: EFTA00269282