EFTA01478236.pdf

Subject: FW: DEUTSCHE BANK SUMMARY [I] From: Aracely Sanchez de Date: Mon, 02 May 2016 11:33:11 -0400 To: Paul Morris ‹ > Classification: For internal use only Paul- Spoke to Jennifer this morning. All transactions have been reviewed and we have determined there has been no fraudulent activity. Reason she called was because she was in Paris and her card was declined as she did not let the bank know she would be out of the country. I submitted a ticket to unblock the card and not issue new card. Kind regards, Aracely {cid:[email protected]} Aracely Sanchez Vice President Deutsche Bank Trust Company Americas Deutsche Bank Wealth Management 345 Park Avenue, 24th Floor New York, NY 10154-0004 Tel. Fax Email Securities offered through Deutsche Bank Securities Inc. fcid:[email protected] From: Amanda Kirby Sent: Monday, May 02, 2016 9:40 AM To: Daphne Cales; Paul Morris; Aracely Sanchez Subject: RE: DEUTSCHE BANK SUMMARY [I] EFTA01478236 Classification: For internal use only Thanks Daphne Aracely — Please see below Best, Amanda Kirby fhttps://brandportal.intranet.db.com/img/modules/- DAWN_logo_metallic 46x46.gifl Amanda Kirby Deutsche Bank Trust Company Americas Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA Tel. Fax Email fhttps://brandportal.intranet.db.com/img/modules/claim_en_rgb.gifl Securities offered through Deutsche Bank Securities Inc. From: Daphne Cales Sent: Monday, May 02, 2016 7:55 AM To: Paul Morris; Amanda Kirby Subject: FW: DEUTSCHE BANK SUMMARY [I] Classification: For internal use only Good morning. EFTA01478237 The below report is regarding a call that came in to the after-hours center. Please make sure to contact the client and confirm a new card was ordered. You will need to follow the Fraud procedures on your KOPs. Let me know if you have any questions. Kind regards, Daphne Cales fhttps://brandportal.intranet.db.com/img/modules/logo.gifl Daphne Cales Director I Banking Services & Branch Manager Deutsche Bank Trust Company Americas Lending & Deposits 345 Park Avenue, 10154-0004 New York, NY, USA Tel. Fax Mobile Email {https://brandportal.intranet.db.com/img/modules/claim.gif} Customer name: Contact Phone Number: Account Number: Card Number: EFTA01478238 Time off Call: 6:35 Customer Issue — Brief Description: Card was blocked by fraud. Steps Taken to Resolve Issue: Transferred the call to fraud. Agent Name: LindaR..FIS EFTA01478239