EFTA02050019.pdf

To: [email protected] From: Natalia Molotkova Sent: Tue 6/21/2016 9:58:34 PM Subject: Margherita's Ticket Rec. Loc#VGLODW [Incident: 160622-0 00080] Title: American Express ® To: Lesley Groff Subject: Margherita's Ticket Rec. Loc#VGLODW From: Natalia Molotkova Sent: 06/21/2016 05:58 PM Should I make change on Virgin portion or wait? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:45 PM ah got it! ok..will find out. On Jun 21, 2016, at 4:43 PM, Natalia Molotkova •c M.> wrote: From: Natalia Molotkova Sent: 06/21/2016 04:43 PM The reason why I asked about bags, if she has bags to check in, we will have to make enough time for her in Miami to get bags and check in with Virgin. EFTA_R1_00587081 EFTA02050019 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:36 PM fantastic that should work let me ask her about checking bag or carrying on I would think carrying on I m still waiting for her to reply back that this trip works for her hold this for now please... On Jun 21, 2016, at 4:25 PM, Natalia Molotkova ‹ > wrote: From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her Virgin flights to VS 5 25JUN LHR MIA 100P 530P VS 6 30JUN MIA LHR 930P 1110A Wil be $686.40 additional collection. Will she have a bags to check in? Or just carry on? Regards, EFTA_R1_00587082 EFTA02050020 Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:24 PM thanks On Jun 21, 2016, at 4:20 PM, Natalia Molotkova ‹ > wrote: From: Natalia Molotkova Sent: 06/21/2016 04:20 PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:18 PM HI Natasha can you look in to changing this ticket to go from London to Miami on Sat. June 25th (instead of NY) and back home on June 30th from Miami .She will also need a ticket from STT to Miami on the 30th as well, but maybe this is a separate ticket altogether..? (She will be flying on Jeffrey s private plane to STT on Monday June 27) Or maybe it is not cost effective to do this at EFTA_R1_00587083 EFTA02050021 all with this existing ticket due to it being Virgin Atlantic, but instead, purchase a whole new ticket for this kind of trip? Can you please check it out and let me know what is best? On Jun 21 2016 at 11:10 AM Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 11:15 AM Thank you!! Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 11:12 AM ok I will continue to reach out to Margherita for new dates before tomorrow! On Jun 21 2016 at 11:10 AM Natalia Molotkova > wrote: From: Natalia Molotkova Sent: 06/21/2016 11:10 AM Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED EFTA_R1_00587084 EFTA02050022 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 11:06 AM thanks On Jun 21 2016 at 11:03 AM Natalia Molotkova > wrote: From: Natalia Molotkova Sent: 06/21/2016 11:03 AM Let me double check.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 10:45 AM Natasha Margherita will not be able to make her trip to NY tomorrow due to Virgin Atlantic rules, is it true we must re ticket at the time we cancel the trip in order to use the money spent? (I know we will need to change this ticket I just don t have dates from her yet this will be the 2nd time we EFTA_R1_00587085 EFTA02050023 change her ticket. The agent I used to change the ticket the first time gave me this rule..you were on holiday) can you confirm this VA rule is correct? Privacy Statement l Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company'). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: Ihttp://maps.google.com/helpiterms maps.htmll. For "Map Legal Notices" click here: http://www.maps.google.com/helaegalnotices maos.htmli. There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CSTN1022318, Washington UBIit600.469.694, Iowa TAN002, Nevada NV#2001-0126 Refit 160622-000080 EFTA_R1_00587086 EFTA02050024