EFTA02070104.pdf

To: From: Natalia Molotkova Sent Thur 10/15/2015 5:21:43 PM Subject Train - final [Email Ref: 151016-000302J TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE ee (Natalia Molotkova) 10/15/2015 01:21 PM S I fixed it, but....No idea why in my mind was sitting that Karyna needs one way train ticket (it was one way air ticket, not train), so I made a mistake."( of booking them together (to get seats together), I booked Karyna one way and round trip. Fares with Rail Europe are chanigthe time, yesterday, when I was checking round trip, was getting $520. But today, for I got round trip fare of 483.95 with fees and taxes. So, here is what I did - I had to call Rail Europe, cancel my 2 reservations (one way and round trip), and rebook them together (seats together). When I did that, the new round trip fare per person was $583.95. Let's say I wasn't "slow" and booked then originally together, fare would have been at $483.95 per ticket. So difference in fare is $100 per ticket. I can offer you 20 000 American Express points (equivalent of $200) or $200 as an apology. Whatever you preferred. Please let me know. Sorry for the mess, was thinking too hard (not booking rail every day, not an excuse). The new e-tickets should be emailed to me within an hour by Rail Europe. They do have now same coach and seats together. My apology, Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Privacy Statement I Visit the Centurion Card webs'te To learn more about e-mail security or report a suspicious e-mail. please visit us at amgriaaneraxeSS comMhishino. C 2015 American Express. All rights reserved When booking concierge seances for Card Members. American Express uses a third party concierge service contractor ("Concierge Company'). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company anctior American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS; without any express or implied warranties. Portions of this content are provided by GayotC and may not EFTA_R1_00629633 EFTA02070104 be used without written permission. Used hereunder by license. For Google 'Maps Terms of Use" click here: adtp://maps cgiogle comihelpilerms_rnalas htmn. For "Map Legal Notices" click here: (nUpliWyw_mapigooglecprnthelpflegalnolices ineankfil). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals. and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.comftravetterms California CST#1022318, Washington UBI#600-469-694, Iowa TAS002, Nevada NW/2001- 0126 Reff$1510I6-000302 EFTA_R1_00629634 EFTA02070105