EFTA02672372.pdf

From: Mark Tollison < Sent: Friday, October 25, 2013 5:31 PM To: Jeffre Epstein Cc: Subject: RE: Attachments: 9 E Manual Draft 10.13.doc Sir, Per your request is an=attached is the draft of the manual I have completed so far for 9E. If you=remember you requested that I complete for your review first the housekeep=ng and maintenance areas with schedules which are completed and are part o= the attached. As you can see I am in process of completing the rest and w=11 do so as soon as possible. Necessary photos and lists will be added upon completion. It wil= be reviewed with all staff after your approval and will be updated=nbsp;quarterly when completed. A comprehensive manual=(in hard copy only currently for my review- have asked for in WORD to work=with) exists for Zorro Ranch which I have reviewed in detail, am =pdating with Karen and Brice, and will standardize. A comprehensive manual=(in hard copy only currently for my review- have asked for in WORD to work=with) has been started by Anna for LSJ and I have discussed =n person and followed up via email the standard areas that h=ve to be used and incorporated. This position of Direc=or of Residences should create and maintain the highest standard of servic= with your preferences incorporated for all of your properties. This level=of service requires structure, organization, training, consistency=2C regular review, and oversight. The manuals will be instrumental in ac=ieving this since they will delineate the areas, standard, your prefer=nces, and the tasks with schedules necessary. For each property the =reas that will be covered are as listed below to create and =aintain the highest level of service for you. These areas listed are the o=es taught and used by the premier international estate management i=stitutes- Starkey International Institute and the <=t1:PlaceName w:st="on">International Butlers Academy. I used them as well in my consultative s=te visits to the properties of billionaires while C=O for Starkey International Institute to create or fix the h=gh standard of service for them- which involved creating com=rehensive service plans, manuals, required staff&=bsp;descriptions, hiring said staff, training them, =nd reviewing service bi-annually or annually as desired.=/SPAN> Areas: Administration Housekeeping Valet (Clothing)<=o:p> Culinary Entertainment Maintenance=/SPAN> Grounds Travel & Transpo=tation Safety & Securit= Guest, Elder, Chil=, and Animal Care EFTA_R1_01945464 EFTA02672372 The table of contents =or the manuals of all properties will be as follows: </=:p> Table of Contents=/SPAN> Location Residence Residents Principal Preferences=/SPAN> Principal Schedules</=PAN> Staff Staff Dutiesq=> Staff Schedules Vendors Areas ( to be maintained• administratio=, housekeeping, valet, culinary, entertainment, maintenance, g=ounds, travel & transportation, safety & security, guest=2C elder, child, and animal care). 2 EFTA_R1_01945465 EFTA02672373 Note that some properties will h=ve extensive sub areas within these standard ones listed above. All will have upon completion extensive =references identified for the Principal and any Guests desired.=/FONT> If budgets with capital improvements ar=a also desired for the properties they will cover these area= as well. A proposed 2014 budget with capital improvements identified =3Bhas been created and submitted to you for Zorro Ranch. I plan on creatin= budgets (with capital improvements) for all properties as desired.</=:p> In the past I have created and maintain=d the highest level of service for the principals I served for their the&n=sp;properties using manuals and budgets. I involved the es=ate/household managers in the creation of both so they could unders=and their respective purpose and application. Manuals=and budgets were reviewed and updated quarterly. New budgets=were prepared every year. I have set up weekly calls with the man=gers of Zorro and LSJ to review operations. Weekly reports will be continu=d and maintained. Managers of these properties are/will be communicating a=d directing staff and vendors daily. Daily sign off sheets are to be impleme=ted by staff for managers with managers signing off on as well. At 9 E, I am updated by household and=maintenance staff verbally about what is being and has been done. I also receive an update=weekly from maintenance and from housekeeping on major items. =3B Best regards, Mark Mark Tollison <=R> The information =ontained in this e-mail is confidential and is intended solely for the use=of the addressee(s) named above. If you are not the intended recip=ent or the person responsible for delivering this confidential information=to the intended recipient, you have received this information in error=2C and any review, use, dissemination, forwarding, printing, cop=ing, or other distribution of this e-mail message and any attached files=is strictly prohibited. The sender reserves the righ= to monitor any communication that is created, received, or sent on it= network. If you have received this confidential communication in =rror, please notify the sender immediately by reply e-mail message and p=rmanently delete the original communication. 3 EFTA_R1_01945466 EFTA02672374 &n=sp; =38 Date: Fri, 25 Oct 2013 08:14:12 -0400 Subject: From: [email protected] To: please provide me a status of manuals to date, wit= copies to steve hanson The information contained in this communication is confidentia=, may be attorney-client privileged, may constitute inside informat=on, and is intended only for the use of the addressee. It is the prop=rty of Jeffrey Epstein Unauthorized use, disclosure or copying of=this communication or any part thereof is strictly prohibited and ma= be unlawful. If you have received this communication in error, pleas= notify us immediately by return e-mail or by e-mail to [email protected], andaR>destroy this communication and all copies thereof, including all at=achments. copyright -all rights reserved =/body> 4 EFTA_R1_01945467 EFTA02672375