EFTA00453714.pdf

From: Lesley Groff -4 To: Sultan -4 Subject: Re: (983918) Action Required - Your 23andMe Order #740-627542-142810 Date: Thu, 08 Jun 2017 15:28:01 +0000 Yes...I was just about to email you...In order for me to place this order, I will need the 30 names of the individuals you plan to give them to...is is possible for you to send me each persons name? I can then copy and paste the names to the order... On Jun 8, 2017, at 11:26AM, Sultan Bin Sulayem wrote: Sent from my 'Phone Begin forwarded message: From: Date: June 8, 2017 at 7:23:56 PM GMT+4 To: Sultan Bin sulayem •ra• Subject: Re: 983918 Action Re uired - Your 23andMe Order #740-627542-142810 Reply-To: Please type your reply above this line # L.J01 lUIVIC VUOLUI I IC! Ticket #983918: Action Required - Your 23andMe Order #740-627542-142810 Hello Sultan, Your request (#983918) has been updated. You can view the update below. Taylor, Jun 8, 8:23 AM PDT: Hello Lesley, We are unable to process orders over the phone, or place orders on a customer's behalf. If you would like to place an order for 30 kits, you will need to enter a name for each kit at our store cart. You can use the link below to automatically add 30 kits to your cart, which will then need to each have a name or personalization entered: https://store.23andme.cornicarti?kit=30 Please let me know when you have completed your order so that I may monitor its fulfillment and ensure the order is completed. Best regards, EFTA00453714 Taylor The 23andMe Team Lesley Groff, Jun 8, 6:47 AM PDT: Good morning Taylor. May I please call you to place this order for the 30 kits? I can't seem to figure out how to purchase the kits on line without plugging in names for each kit. The website does not allow me to move on from this function...or can you explain to me how to circumvent the addition of names for each kit? I would really like to get this done today. Thank you, Lesley Lesley Groff, Jun 7, 4:57 AM PDT: Good morning Taylor. Sultan would like me to place a completely new order. He has provided me his CC details, a picture of the front an back of the card, his security code and address for the code. Might I be able to place the order directly with you? I do not have the names of each individual who will be using the DNA kits... Lesley Lesley Groff, Jun 6, 3:43 PM PDT: Hi Taylor and thank you so much for getting back to me...Let me alert Sultan and his PA...I am thinking they are not aware the account has insufficient funds..! I will get back to you as soon as possible. Lesley Taylor, Jun 6, 3:26 PM PDT: Hello Lesley, Thank you for following up on this order. The order was approved for shipment by the appropriate teams, however PayPal prevented us from completing this order as there were insufficient funds in the purchasing account. The message our system received was as follows: PayPal gateway has rejected request. Transaction rejected, please contact the buyer (#10606: Buyer cannot pay) We have been attempting to complete this order for a little over a week in the hopes that the payment response would update. Unfortunately, we received a new message earlier today stating that PayPal will not complete the order. As a result, we have cancelled order #740-627542-142810. If you or the original purchaser would like to place a new order, please reply directly to this message immediately after placing the order so I can EFTA00453715 approve it at our warehouse. Depending on the routing and/or availability of funds in the original PayPal account, you may wish to instead purchase using a credit card. I sincerely apologize for the inconvenience this has caused. Please let me know if there's anything I can answer for you at this time. Best regards, Taylor The 23andMe Team Lesley Groff, Jun 5, 7:34 AM PDT: Hello Taylor. I would like to help Sultan Bin Sulayem facilitate his order #740.627542.142810 of 30 (thirty) "23 and me kits he placed an order for on May 21, 2017. You specifically emailed Sultan on May 23, 2017, to find out the use of the 30 kits (you say due to the size of the order you need to find out the intended use for the kits). He would like to give the kits to his co-workders so they too may enjoy investigating their ancestry. (Sultan participated with his own DNA and found it fascinating...he wants the people he works with to participate as well) The kits are to be delivered to: Jeffrey Epstein 9 East 71st Street NY, NY 10021 The kits are to be delivered to Jeffrey's address for ease. We have ordered many kits ourselves as gifts...indeed, Sultan received his personal kit from Jeffrey as a gift. The kits were paid for by Jim Miller who is Sultan's Personal Assistant. Jim has a supplementary credit card that is linked to Sultan's account so he can make purchases in Sultan's name. Please advise what, if any, other information you would like so we may have the kits shipped as soon as possible. If we need to make an entire new order, please let me know so we may do so. Thank you, Lesley Assistant to Jeffrey Epstein > Begin forwarded message: > From: Sultan Bin Sulayem <=I=In > Subject: Fwd: (983918) Action Required - Your 23andMe Order #740.627542-142810 > Date: June 3, 2017 at 1:20:16 AM EDT > To: Lesley Groff •Mila> > Dear Lesley > I assumed you have not received my package yet I ordered 30 test kits I received this e mail a while agol answered it as on the following e mail can you chase them in please > Yours > Sultan > Sent from my iPhone > Begin forwarded message: » From: <maitto » Date: May 23, 2017 at 5:07:37 PM GMT+2 " To: =MI <fnatlf0==e> » Subject: Re: (983918) Action Required - Your 23andMe Order 4740-627542-142810 » Reply-To: I <mailto: EFTA00453716 Sultan Bin sulayem, May 23, 9:18 AM PDT: I have purchased one kit 3 months ago and it was iinteresting to see my results I put a large purchase of Ancestry test kits in behalf of many co-workers in my company who wanted to do the same test Once I receive the kits each individual will register and send his kit to your lab to be analyzed Taylor, May 23, 8:07 AM PDT: Hello Jeffery, I am reaching out to you with regards to your recent 23andMe order #740-627542- 142810. Our shipment warehouse specially reviews large orders for compliance with the 23andMe Terms of Service. So that I may prioritize the release of your order through this review process, please reply to this message with the intended use of the kits in your recent purchase. Once I receive these details, I will forward your response to the appropriate individuals and follow up with you when I have more information. Please reply to this message with the requested information at your earliest convenience. If we are unable to release your order within 5 business days from the purchase date, your purchase may be automatically canceled. Best regards, Taylor The 23andMe Team Taylor, May 23, 8:06 AM PDT: This ticket was created on your behalf by 23andMe Customer Care. You can update your support request by replying to this email with additional comments or by following this link: https://customercare.23andme.com/hdrequests/983918 EFTA00453717