EFTA00320272.pdf

From: "Natalia Molotkova" ci To: ' Subject: Biz seat available-the record locator is JAIOTC [Incident: 160824-000078] Date: Tue, 23 Aug 2016 15:49:14 +0000 Fr To: Lesley Groff Subject: Biz seat available-the record locator is JAIOTC From: Natalia Molotkova Sent: 08/23/2016 11:49 AM OK, issuing..They will have to check in again, but ask Chad to wait till new ticket is issued. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 11:48 AM Oh my. Yes. Thx Sent from my iPhone On Aug 23, 2016, at 11:41 AM, Natalia Molotkova C wrote: Fr To: Lesley Groff Subject: Biz seat available-the record locator is JAIOTC From: Natalia Molotkova Sent: 08/23/2016 11:41 AM Lesley I got Chad in business class, but additional collection is 1180.00USD. OK to re-issue? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA00320272 (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 11:39 AM Oh geez. Ok Sent from my iPhone On Aug 23, 2016, at 11:35 AM, Natalia Molotkova wrote: FP To: Lesley Groff Subject: Biz seat available-the record locator is JAIOTC From: Natalia Molotkova Sent: 08/23/2016 11:35 AM Agent desk told me they can't uncheck them out without canceling return flight completely, waiting for online desk help. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 11:32 AM Lesley, done with the call calling AA. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 EFTA00320273 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 11:19 AM Thank you so much, please let me know when ticket is open. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 11:18 AM Yes!! Sent from my iPhone On Aug 23, 2016, at 10:58 AM, Natalia Molotkova wrote: From: Lesley Groff Sent: 08/23/2016 10:57 AM ok. let me know.. thanks On Aug 23, 2016, at 10:51 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 08/23/2016 10:51 AM I can't due to they checked in, calling airline... EFTA00320274 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 10:49 AM Trying.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:45 AM HlNatashathere is one biz seat available on the flight today for Chad Oppenheim (and Christian Glauser)can we get the one seat that is available for Chad? Flight departs STT to Miami today at 4:04pmwe were on a wait list... The record locator is JAIOTC Lesley, I need your help, I am stuck on a call, will you be so kind to call AA and uncheck them out, please? And the rest I will do on my end. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST EFTA00320275  Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/helg&galnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington U8l#600-469-694, Iowa TA#002, Nevada NV#2001-0126 Ref# 160824-000078 From: Natalia Molotkova Sent: 08/23/2016 11:01 AM I just afraid once I am done with my current call, will loose the seat, I am holding it for now, can you call AA to uncheck them? I can't divide record. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST EFTA00320276 From: Natalia Molotkova Sent: 08/23/2016 10:58 AM Lesley, I need your help, I am stuck on a call, will you be so kind to call AA and uncheck them out, please? And the rest I will do on my end. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:57 AM ok. let me know.. thanks On Aug 23, 2016, at 10:51 AM, Natalia Molotkova < wrote: From: Natalia Molotkova Sent: 08/23/2016 10:51 AM I can't due to they checked in, calling airline... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 10:49 AM Trying.. EFTA00320277 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:45 AM HlNatashathere is one biz seat available on the flight today for Chad Oppenheim (and Christian Glauser)can we get the one seat that is available for Chad? Flight departs STT to Miami today at 4:04pmwe were on a wait list... The record locator is JAIOTC Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/helo/Egalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600.469.694, Iowa TA#002, Nevada NV#2001-0126 Ref# 160824-000078 EFTA00320278 From: Lesley Groff Sent: 08/23/2016 11:36 AM Ok. Super. If we can get it great. If not is is ok Sent from my iPhone On Aug 23, 2016, at 11:32 AM, Natalia Molotkova wrote: Pi To: Lesley Groff Subject: Biz seat available-the record locator is JAIOTC From: Natalia Molotkova Sent: 08/23/2016 11:32 AM Lesley, done with the call calling AA. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 11:19 AM Thank you so much, please let me know when ticket is open. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 11:18 AM EFTA00320279 Yes!! Sent from my iPhone On Aug 23, 2016, at 10:58 AM, Natalia Molotkova wrote: From: Lesley Groff Sent: 08/23/2016 10:57 AM ok. let me know.. thanks On Aug 23, 2016, at 10:51 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 08/23/2016 10:51 AM I can't due to they checked in, calling airline... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 10:49 AM Trying.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 EFTA00320280 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:45 AM HlNatashathere is one biz seat available on the flight today for Chad Oppenheim (and Christian Glauser)can we get the one seat that is available for Chad? Flight departs STT to Miami today at 4:04pmwe were on a wait list... The record locator is JAIOTC Lesley, I need your help, I am stuck on a call, will you be so kind to call AA and uncheck them out, please? And the rest I will do on my end. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/helg&galnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel EFTA00320281  counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington U80600-469-694, Iowa TA#002, Nevada NV#2001-0126 Ref# 160824-000078 From: Natalia Molotkova Sent: 08/23/2016 11:01 AM I just afraid once I am done with my current call, will loose the seat, I am holding it for now, can you call AA to uncheck them? I can't divide record. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 10:58 AM Lesley, I need your help, I am stuck on a call, will you be so kind to call AA and uncheck them out, please? And the rest I will do on my end. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:57 AM ok. let me know.. thanks On Aug 23, 2016, at 10:51 AM, Natalia Molotkova < wrote: EFTA00320282 From: Natalia Molotkova Sent: 08/23/2016 10:51 AM I can't due to they checked in, calling airline... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 10:49 AM Trying.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:45 AM HlNatashathere is one biz seat available on the flight today for Chad Oppenheim (and Christian Glauser)can we get the one seat that is available for Chad? Flight departs STT to Miami today at 4:04pmwe were on a wait list... The record locator is JAIOTC Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved EFTA00320283  When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote) and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Ihttp://www.maps.google.com/help/Egalnotices maps.htmll. There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600.469.694, Iowa TAff002, Nevada NV#2001-0126 Ref# 160824-000078 From: Natalia Molotkova Sent: 08/23/2016 11:35 AM Agent desk told me they can't uncheck them out without canceling return flight completely, waiting for online desk help. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 11:32 AM Lesley, done with the call calling AA. EFTA00320284 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 11:19 AM Thank you so much, please let me know when ticket is open. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 11:18 AM Yes!! Sent from my iPhone On Aug 23, 2016, at 10:58 AM, Natalia Molotkova wrote: To: Lesley Groff Subject: Biz seat available-the record locator is JAIOTC From: Natalia Molotkova Sent: 08/23/2016 10:58 AM Lesley, I need your help, I am stuck on a call, will you be so kind to call AA and uncheck them out, please? And the rest I will do on my end. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA00320285 (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:57 AM ok. let me know.. thanks On Aug 23, 2016, at 10:51 AM, Natalia Molotkova < wrote: From: Natalia Molotkova Sent: 08/23/2016 10:51 AM I can't due to they checked in, calling airline... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 10:49 AM Trying.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST EFTA00320286  From: Lesley Groff Sent: 08/23/2016 10:45 AM HlNatashathere is one biz seat available on the flight today for Chad Oppenheim (and Christian Glauser)can we get the one seat that is available for Chad? Flight departs STT to Miami today at 4:04pmwe were on a wait list... The record locator is JAIOTC Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/p iing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: Ihttp://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Ihttp://www.maps.google.com/helpfEgalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600.469.694, Iowa TA#002, Nevada NV#2001-0126 Ref# 160824-000078 From: Natalia Molotkova Sent: 08/23/2016 11:01 AM I just afraid once I am done with my current call, will loose the seat, I am holding it for now, can you call AA to uncheck them? I can't divide record. EFTA00320287 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 10:58 AM Lesley, I need your help, I am stuck on a call, will you be so kind to call AA and uncheck them out, please? And the rest I will do on my end. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:57 AM ok. let me know.. thanks On Aug 23, 2016, at 10:51 AM, Natalia Molotkova < wrote: From: Natalia Molotkova Sent: 08/23/2016 10:51 AM I can't due to they checked in, calling airline... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA00320288 (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 10:49 AM Trying.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:45 AM HlNatasha 'there is one biz seat available on the flight today for Chad Oppenheim (and Christian Glauser) tan we get the one seat that is available for Chad? Flight departs STT to Miami today at 4:04pm •we were on a wait list... The record locator is JAIOTC Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google —Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/helg&galnotices maps.html). There is typically no cost to you for most booking efforts Concierge EFTA00320289  Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 Ref# 160824-000078 From: Natalia Molotkova Sent: 08/23/2016 11:41 AM Lesley I got Chad in business class, but additional collection is 1180.00USD. OK to re-issue? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 11:39 AM Oh geez. Ok Sent from my iPhone On Aug 23, 2016, at 11:35 AM, Natalia Molotkova wrote: To: Lesley Groff Subject: Biz seat available-the record locator is JAIOTC From: Natalia Molotkova Sent: 08/23/2016 11:35 AM Agent desk told me they can't uncheck them out without canceling return flight completely, waiting for online desk help. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA00320290 (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 11:32 AM Lesley, done with the call calling AA. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 11:19 AM Thank you so much, please let me know when ticket is open. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 11:18 AM Yes!! Sent from my iPhone On Aug 23, 2016, at 10:58 AM, Natalia Molotkova wrote: EFTA00320291 From: Lesley Groff Sent: 08/23/2016 10:57 AM ok. let me know.. thanks On Aug 23, 2016, at 10:51 AM, Natalia Molotkova < wrote: From: Natalia Molotkova Sent: 08/23/2016 10:51 AM I can't due to they checked in, calling airline... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 10:49 AM Trying.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:45 AM EFTA00320292  HlNatashathere is one biz seat available on the flight today for Chad Oppenheim (and Christian Glauser)can we get the one seat that is available for Chad? Flight departs STT to Miami today at 4:04pmwe were on a wait list... The record locator is JAIOTC Lesley, I need your help, I am stuck on a call, will you be so kind to call AA and uncheck them out, please? And the rest I will do on my end. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/p iing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: (http://maps.gooele.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/helpfEgalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600.469.694, Iowa TA#002, Nevada NV#2001-0126 Ref# 160824-000078 From: Natalia Molotkova Sent: 08/23/2016 11:01 AM EFTA00320293 I just afraid once I am done with my current call, will loose the seat, I am holding it for now, can you call AA to uncheck them? I can't divide record. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 10:58 AM Lesley, I need your help, I am stuck on a call, will you be so kind to call AA and uncheck them out, please? And the rest I will do on my end. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:57 AM ok. let me know.. thanks On Aug 23, 2016, at 10:51 AM, Natalia Molotkova < wrote: From: Natalia Molotkova Sent: 08/23/2016 10:51 AM EFTA00320294 I can't due to they checked in, calling airline... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 10:49 AM Trying.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:45 AM HlNatasha there is one biz seat available on the flight today for Chad Oppenheim (and Christian Glauser) tan we get the one seat that is available for Chad? Flight departs STT to Miami today at 4:04pm •we were on a wait list... The record locator is JAIOTC Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible EFTA00320295  for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google -Maps Terms of Use click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/helg&galnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 Ref# 160824-000078 From: Lesley Groff Sent: 08/23/2016 11:36 AM Ok. Super. If we can get it great. If not is is ok Sent from my iPhone On Aug 23, 2016, at 11:32 AM, Natalia Molotkova wrote: To: Lesley Groff Subject: Biz seat available-the record locator is JAIOTC From: Natalia Molotkova Sent: 08/23/2016 11:32 AM Lesley, done with the call calling AA. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 11:19 AM Thank you so much, please let me know when ticket is open. EFTA00320296 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 11:18 AM Yes!! Sent from my iPhone On Aug 23, 2016, at 10:58 AM, Natalia Molotkova wrote: From: Lesley Groff Sent: 08/23/2016 10:57 AM ok. let me know.. thanks On Aug 23, 2016, at 10:51 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 08/23/2016 10:51 AM I can't due to they checked in, calling airline... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 EFTA00320297 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/23/2016 10:49 AM Trying.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/23/2016 10:45 AM HlNatashathere is one biz seat available on the flight today for Chad Oppenheim (and Christian Glauser)can we get the one seat that is available for Chad? Flight departs STT to Miami today at 4:04pmwe were on a wait list... The record locator is JAIOTC Lesley, I need your help, I am stuck on a call, will you be so kind to call AA and uncheck them out, please? And the rest I will do on my end. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service EFTA00320298  provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/helg&galnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 Ref# 160824-000078 From: Natalia Molotkova Sent: 08/23/2016 11:01 AM I just afraid once I am done with my current call, will loose the seat, I am holding it for now, can you call AA to uncheck them? I can't divide record. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 9:00am to 5:30pm EST F