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[00:00:00] Still house canceled at Equinox. Still [00:00:03] house cancelled. [00:00:05] Banned for life. It's been 2 years. [00:00:08] >> This is James O'Keefee at Equinox [00:00:10] [music] in West Palm Beach. Trying to go [00:00:12] back in and see if I'm still banned for [00:00:14] life from Equinox. [music] [00:00:16] What's up? [00:00:17] >> I I don't know what might have happened [00:00:19] there, but I see a note on the account [00:00:21] that it won't allow me to renew the [00:00:23] membership [00:00:25] renew it to to activate the account. [00:00:28] If people like they can grab my club [00:00:31] general manager that may have warrant [00:00:32] access to it. It just says the account [00:00:35] was was house canled. Nice day in West [00:00:39] Palm Beach. I think I may I think I may [00:00:42] join Equinox. [00:00:51] >> Hi there. I'm looking to see if I can [00:00:53] join. [00:00:55] >> Yeah. I used to be a member up in um up [00:00:58] in uh New York, but I [00:01:00] >> membership stopped maybe like a year or [00:01:03] two ago. [00:01:03] >> James, he's saying we don't have any [00:01:05] appointment. It might take 10 to 15 [00:01:07] minutes. [00:01:08] >> So, we'll just hang out here for [00:01:09] >> Yes. Yes, please. [music] [00:01:10] >> Just sit down. [00:01:11] >> Yes, please. You guys are together. [00:01:12] >> Yeah, he's my friend. Yeah. [00:01:14] >> James, [00:01:16] nice to meet you. [00:01:18] >> How are you? [00:01:19] >> So, what brings you guys in? So, you I [00:01:21] just got a little heads up in the front [00:01:22] desk. You used to be a member with us. [00:01:24] >> I used to be. Yeah. Yeah. Yeah. Down [00:01:26] here. Okay. Yeah. I I don't know what [00:01:29] might have happened there, but I see a [00:01:30] note on the account that it it won't [00:01:33] allow me to review the membership. [00:01:35] Renew it to to activate the account [00:01:38] really trying to like read through. [00:01:40] There's nothing that shows why a little [00:01:42] bit. I would just say like I'm a public [00:01:44] figure. What I do projects or you OMG, [00:01:49] my company, it's like heard of TMZ. [00:01:51] >> TMZ. Yes. I do not like that, but I do [00:01:53] an investigative journalist. So, you [00:01:55] know, with the with the climate being [00:01:58] what it is up in the in the country, [00:01:59] people people, you know, have views and [00:02:02] and uh and that kind of thing. That's [00:02:04] the only comment I make being being who [00:02:06] I am. I I'm not sure the it doesn't give [00:02:10] any information that I can see. If you [00:02:12] like, I can grab my general manager [00:02:15] might have more access to it. It just [00:02:18] says uh the account was house canled. [00:02:22] House canled. And it's not allowing me [00:02:25] to [00:02:27] Okay. I mean, yeah, if he's around [00:02:31] here, my only thought would be maybe [00:02:33] it's because of what I do, but I don't [00:02:35] know if that's possible. I don't [00:02:37] politics sometimes or whatever the case [00:02:38] may be. I don't see any I don't see any [00:02:41] details about that. Let me try text. No [00:02:44] worries. Sorry about that. Just give me [00:02:48] give me two minutes. Let me try to [00:02:52] talk. Just give me one sec. Sorry. [00:02:55] Share with me. [00:02:56] >> About 2 years ago, I was house canled [00:02:59] forever. [00:03:00] >> So, with the Equinox in Great Neck, [00:03:01] [music] New York, and larger, the judge [00:03:03] is sitting inside the Equinox in New [00:03:06] York. So, I'm going to go [music] in [00:03:08] there and try to talk to him. [00:03:10] >> This is Equinox at Great Neck Calling. I [00:03:12] just want to let you know going forward, [00:03:13] you are officially house canled from [00:03:15] ever joining any Equinox going forward [00:03:17] in the future. Okay. [00:03:18] >> We're going to go back in now that I'm a [00:03:20] resident of [music] Florida. It's a new [00:03:21] world. world. It's a new era and see if [00:03:23] I'm still banned for life from Equinox. [00:03:26] >> So, you guys had some questions about [00:03:28] >> No, I didn't I didn't have any [00:03:29] questions. I just uh I just I was [00:03:31] pulling up his account to try to renew [00:03:32] the account. I just noticed the notes [00:03:34] and yeah, so yeah, once a membership is [00:03:37] is cancelled um or house cancel [00:03:40] essentially that member can no longer [00:03:42] join. What we can do is escalate it and [00:03:46] see if there's a potential. Typically [00:03:48] when things get house canled, they don't [00:03:51] member is not allowed to rejoin join a [00:03:54] club or utilize the hotel. What we can [00:03:57] do to be supportive is just and then see [00:04:01] that would be helpful. [00:04:02] >> Yeah. Yeah. And that's something we can [00:04:04] that's something we can do. Okay. Um but [00:04:06] at at the current moment like at this [00:04:08] stage just take an additional step. All [00:04:10] right. All right. Let's do that. All [00:04:12] right. Sounds good. I appreciate it. [00:04:14] Yeah. Of course. Yeah. Do they know what [00:04:17] it is or they know? [00:04:18] >> No. So they don't put it in the system [00:04:21] for us to see it. Something occurred [00:04:23] somewhere else. We we don't know. [00:04:26] >> Yeah. So it doesn't show like any [00:04:28] instances or anything. That stuff is for [00:04:30] our corporate team only. It's called [00:04:32] unless house a house cancellation. [00:04:34] Essentially what it is is an an [00:04:37] involuntary [00:04:39] uh cancellation. [00:04:41] >> All right. Well, you let us know. [00:04:43] >> Of course. Yeah. Absolutely. [00:04:45] >> Okay. All right. Thanks a lot, guys. [00:04:49] >> Still house canceled of Equinox. Still [00:04:52] house can [00:04:54] ban for life. It's been 2 years.